Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,733 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 8th September 2026

Alan G

Pooky 5 star review on 6th September 2026

Xin Z

Bayrta N

Beverly H

5973

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous Lighting! The website is very easy to use with lots of helpful tips and advice. I will be buying all my lighting from Pooky from now on - thank you!”

Helpful Report

Posted 2 years ago

Hi there Penny, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Em

Posted 2 years ago

“Helpful sales assistant”

Helpful Report

Posted 2 years ago

HI there Mark, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Excellent service, my lamp shade was delivered quickly and was thoroughly packed so arrived in pristine condition. The lampshade itself was reduced in the January sales and I think I got a bit of a bargain. Would definitely order from Pooky again.”

Pooky 5 star review on 13th January 2024

Helpful Report

Posted 2 years ago

Hi there Caroline, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Delivery was quick and efficient. Very pleased with both lights. Like the solidity and impressed with aged brass finish.”

Helpful Report

Posted 2 years ago

Hi there Barry, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“My delivery was quick and my product arrived carefully packaged and in perfect condition. I feel that, while expensive, the quality provided it excellent.”

Helpful Report

Posted 2 years ago

Hi there Isobel, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Extremely good quality so much so I ordered more.”

Helpful Report

Posted 2 years ago

HI there Joanne, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Excellent products, excellent customer service. Well done all”

Helpful Report

Posted 2 years ago

Hi there Glenn, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Pooky is just lovely”

Helpful Report

Posted 2 years ago

Hi there Katherine, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Love this little rechargeable lamp and shade. Extremely high quality. Holds its charge for a 6-7 evenings. Really good weight to the base. Very smart. Delighted. Pooky deliveries are second to none- very speedy delivery and good customer service.”

Helpful Report

Posted 2 years ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Em

Posted 2 years ago

“Beautiful dining room light and magnificent hall chandelier. Good quality, fast delivery”

Helpful Report

Posted 2 years ago

Hi there Anne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Gorgeous re-chargeable table lamp bought, with linen lampshade, terrific quality of making, heft and warm light, very satisfied. The lamp arrived very quickly too. Now tempted to buy another Pooky table lamp!”

Pooky 5 star review on 12th January 2024

Helpful Report

Posted 2 years ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Em

Posted 2 years ago

“Prompt service and delivery. Quality product.”

Helpful Report

Posted 2 years ago

Hi there Liz, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 2 years ago

“Service impeccable, autant dans la finition des produits que dans la livraison, à recommander sans hésitation.”

Helpful Report

Posted 2 years ago

Hi there Philippe, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 2 years ago

“My lampshades were sent very quickly but sadly I had to wait about 10 days for delivery due to customs and extra payments. This had never happened with previous orders. Lovely quality though”

Helpful Report

Posted 2 years ago

Hi there Julia, Thank you for your email. I am sorry that this was delayed at customs with DHL, we understand this is frustrating however when a parcel is held, it is out of our control. However, we are so pleased that you love the quality of your lamp. Kindest regards, Em

Posted 2 years ago

“Great selection of lights and shades. We are thrilled with our wall lights and the delivery was very prompt.”

Helpful Report

Posted 2 years ago

Hi Carole, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Great lighting to a high standard of finish and all reasonably priced. Customer service is also very good, so I would highly recommend”

Helpful Report

Posted 2 years ago

Hi there Elizabeth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“I’m very happy with my ceiling fitting and previously lampshades purchased. Good quality and really nice design. I always go to Pooky for lighting now- always worth a look.”

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Posted 2 years ago

Hi there Natalie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Good quality lampshade. So many designs and material. Highly recommend”

Helpful Report

Posted 2 years ago

HI there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“This specialist company offer not only distinctive and beautiful lighting but an efficient and helpful customer service. Swift delivery with supportive after sales service. Thank you !”

Helpful Report

Posted 2 years ago

Hi there Lynne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Wonderful products which we first saw at Weaver Green in Devon. You should sell your products at Weaver Green which is a great place to shop. Let me know when you get more amber resin bases in stock or similar.”

Helpful Report

Posted 2 years ago

Hi Ro, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Please contact us at hello@pooky.com if you wish to be put on a notification list for any of our stock and we will be happy to do so! Kindest regards, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,733 reviews