Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,773 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th September 2026

5988

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Style and quality all rolled into one! We love Pooky Lighting.”

Helpful Report

Posted 2 months ago

Hi Jane, Thank you for your lovely review. We’re really glad you love everything as much as we do! Kind regards, Oliver

Posted 2 months ago

“I am so in love with these lampshades. The colours and quality are even better than expected and service, packaging and delivery all spot on! I'll be back for more!!!”

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Posted 2 months ago

Hi Pauline, Thank you for your lovely review. We’re really glad you’re enjoying the lampshades and that everything from colours to delivery met your expectations. We look forward to welcoming you back hopefully very soon! Kind regards, Oliver

Posted 2 months ago

“Wonderful company, extremely pleased with our new purchase. Thank you”

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Posted 2 months ago

Hi there, Thank you for your lovely review. We’re really glad you’re pleased with your recent order and hope to see you again soon! Kind regards, Oliver

Posted 2 months ago

“Super happy with our new lampshade. Thank you!”

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Posted 2 months ago

Hi Tayla, Thank you for your lovely review. We’re really glad you’re happy with your new lampshade, looks like a match made in heaven! Kind regards, Oliver

Posted 2 months ago

“My table lamp is beautiful and is exceptional quality. It fits in my room exactly as I wanted. Ordering and delivery was straight forward and very efficient. Worth every penny, Thank You”

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Posted 2 months ago

Hi Linda, Thank you for your wonderful review. We’re thrilled the table lamp is as beautiful as you make it look in your room, definitely meant to be! We’re glad ordering and delivery went smoothly for you and hope to see you again soon. Kind regards, Oliver

Posted 2 months ago

“Very pleased with my purchace. Thank you Pooky.”

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Posted 2 months ago

Hi Averil, We're glad you're very pleased with your purchase. Thank you for choosing Pooky. Kind regards, Em

Posted 2 months ago

“Excellent Company to deal with. Beautiful light fittings, easy to use website, very fast delivery with DPD next day (at a cost). Customer Service are very efficient and professional. Highly recommend.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind words. We’re glad you found our light fittings beautiful, the website easy to use, and that you had a positive delivery experience with DPD. Warm regards, Em

Posted 2 months ago

“What a delightful little lampshade, so pretty, great quality and absolutely perfect for the edge of my dresser, it makes me smile everytime I see it. Very quick delivery, beautifully wrapped. Thank you”

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Posted 2 months ago

Hi there, Thank you so much for your kind words. We’re thrilled to hear the lampshade is perfect for the edge of your dresser and that you’re happy with the delivery and presentation. Warm regards, Em

Posted 2 months ago

“Delivery prompt Candles had paper inside cardboard box but candle not individual wrapped so both were slightly marked and damaged from rolling around during delivery ..”

Helpful Report

Posted 3 months ago

Hi Sharron, Sorry to hear the candles arrived not individually wrapped and got damaged in transit. That doesn’t sound ideal. I have passed this over to our team so they can look into this for future orders If you’d like any further assistance, please let us know. Kind regards, Em

Posted 2 months ago

“Beautiful design, perfect for places where there aren't electric sockets nearby or for when there are power cuts. But what about long term sustainability? Can the batteries be replaced?”

Helpful Report

Posted 3 months ago

Hi Maureen, Thanks for your thoughtful question. Regarding long-term sustainability and replaceable batteries, they last for two years and the batteries can be replaced. Kind regards, Em

Posted 2 months ago

“I have bouth multiple items from Pooky and they are all of great quality. What makes the experience so great is their exceptional customer service. They go out of their way to satisfy the customer. Cant recommend them enough.”

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Posted 3 months ago

Hi Saria, Thank you for sharing your kind words. We’re delighted to hear you’re happy with the quality and that our customer service made a difference. Kind regards, Em

Posted 2 months ago

“Wunderschöne Lampe, Fernbedienung ist genial!!”

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Posted 3 months ago

Hallo Marisa, vielen Dank fürs Teilen — es freut uns, dass dir die Lampe so gut gefällt und die Fernbedienung genial ist. Liebe Grüße, Em

Posted 2 months ago

“Lovely material, very happy with the product”

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Posted 3 months ago

Hi Raphael, Thank you for sharing—delighted to hear you’re happy with your order. Kind regards, Em

Posted 2 months ago

“When we renovated our home four years ago, we spent months searching for lighting that felt special, and discovering Pooky was one of the best finds of the entire project. The wall lights we chose have become some of the most admired features in our home. The attention to detail, beautiful design and exceptional quality are evident in every piece. Four years on, they still look as stunning as the day they were installed. What truly sets Pooky apart, however, is the customer experience. Ordering is effortless, delivery is incredibly quick, and every item arrives perfectly packaged. On the rare occasions I’ve needed assistance, the customer service team has been outstanding—friendly, knowledgeable and genuinely committed to helping. In a world where quality and service often feel like an afterthought, Pooky consistently excels at both. I wouldn’t hesitate to recommend them, and they remain my first choice whenever I’m looking to add beautiful lighting to our home.”

Helpful Report

Posted 3 months ago

Hi Suzie, Thank you so much for sharing your wonderful experience with Pooky. We’re delighted the wall lights have remained stunning and continue to be admired, and that you’ve had consistently positive service from ordering to packaging. If there’s anything else you’d like to chat about, we’re here. Kind regards, Em

Posted 2 months ago

“I absolutely LOVE the light in our kitchen dining room!”

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Posted 3 months ago

Hi Rachel, So happy to hear the light in your kitchen dining room is loved! Thanks for sharing your experience. Kind regards, Em

Posted 2 months ago

“I think at this point other than antique lights every light in my house is from pooky, that means there is so much varity to extend to every interior, great value for money and super fast well packaged delivery. I still have more rooms to go so the reward scheme is a great bonus to reduce the costs with a reward!”

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Posted 3 months ago

Hi Lucy, We’re thrilled to hear that Pooky lights have become a staple in your home and that you appreciate the variety, great value, and fast, well-packaged delivery. Thanks for sharing your experience! Kind regards, Em

Posted 2 months ago

“Just received this gorgeous little lampshade which has transformed and ‘jazzed up’ a favourite old lamp. Reasonably priced and so beautifully made.”

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Posted 3 months ago

Hi Kathryn, So delighted to hear the lampshade has transformed and jazzed up your favourite old lamp, and that you’re happy with the price and the workmanship. Kind regards, Em

Posted 2 months ago

“Very impressed with these antique brass picture lights from Pooky. They arrived exceptionally well packaged, with each component carefully protected and presented. The lights themselves have a reassuring weight to them, which immediately gives a sense of quality and durability. The antique brass finish is beautifully done and looks far more premium than many alternatives I’ve seen online. Overall, the craftsmanship, materials, and attention to detail exceeded expectations and have made a real difference to the finished look of our artwork.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you so much for sharing your experience. We’re thrilled to hear the antique brass picture lights arrived well packaged and that you’re happy with their weight, finish, and overall craftsmanship. Kind regards, Em

Posted 2 months ago

“Lucy and Whinny are like two inseparable best friends. They happily live in our home. Love them to bits!”

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Posted 3 months ago

Hi Olly, Delighted to hear Lucy and Whinny are such wonderful, inseparable companions and bring so much joy to your home. Thanks for sharing this lovely note! Kind regards, Em

Posted 2 months ago

“Just love this lamp, so cute and gives out good light.”

Helpful Report

Posted 3 months ago

Pooky is rated 4.9 based on 31,773 reviews