Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,957 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,957 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

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“I am thrilled to bits with my Trek green lamp. I have it on the windowsill in my kitchen which is sage green. Highly recommended! Thanks Pooky!”

Helpful Report

Posted 3 months ago

Hi June, Thank you for your great review! We are so pleased to hear that you love your new Trek rechargeable lamp, it sounds like it fits in with the colour scheme of your kitchen perfectly! We really appreciate the positive feedback. Kindest regards, Ella.

Posted 3 months ago

“Ordered 2 x E27 pendant kit with antiqued brass finish - Actually they are brushed brass not antique so not really what we wanted. I did check the part codes on the box it is the same as ordered but on their website/order confirmation states antiqued brass finish but the box itself states brushed brass. Quality good except for the cable connector box which has to be the cheapest I've seen in years, very fiddily to connect cables. Bought LED light elsehwere last month which had a cable connector with push down connectors not tiny screws and thin plastic holding it together, not sure why worth saving a few pennies on the one thing that makes a massive difference when installing it”

Helpful Report

Posted 3 months ago

Hi Neil, Thank you for your detailed feedback — we really appreciate you taking the time to share your experience. We're sorry to hear the finish wasn’t what you were expecting. We aim to represent all products as accurately as possible, so we’ll absolutely review the product descriptions and packaging to ensure consistency and clarity. Regarding the cable connector box — we understand how frustrating that can be, especially during installation. Your comments have been passed on to our product team for review, as we’re always looking to improve the functionality and quality of every detail, no matter how small. If there’s anything we can do to help make this right or assist further, please do not hesitate to get in touch with our customer service team at hello@pooky.com - We’d be happy to help. Kind regards, Ella.

Posted 3 months ago

“This light is just perfect 🤩 It’s well made and solid feeling, the magnetic lamp is easy to recharge and I can move the light around the house to suit my mood or needs! It’s just great - tempted to buy another…”

Pooky 5 star review on 12th September 2025

Helpful Report

Posted 3 months ago

Hello Rachel, Thank you for your lovely review! Your Tiny Trindle rechargeable lamp looks so good with the GP & J Baker lampshade — it fits your kitchen perfectly. We're pleased to hear that you love it so much you're tempted to buy more! It is always a pleasure to welcome returning customers. Kindest regards, Ella.

Posted 3 months ago

“Beautiful resin lamp base reflects the light and looks glassy Nice effect just what I wanted”

Helpful Report

Posted 3 months ago

Hello Louise, Thank you for your brilliant review! We're pleased to hear that you love your new lamp base and that it fits the look you were hoping for! We really appreciate your feedback, it honestly means a lot to us. Warm wishes, Ella.

Posted 3 months ago

“Very disappointed, the base of lamp is scratched, it looks as if it is second hand”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We’re so sorry to hear this, and we completely understand your disappointment. This is absolutely not the standard we aim for, and we’d like to make it right as quickly as possible. Please get in touch with our customer service team at hello@pooky.com or 020 7351 3003, and we’ll arrange a replacement or offer you a discount. Thank you for bringing it to our attention. We hope to hear from you soon. Kindest regards, Ella.

Posted 3 months ago

“Absolutely love my new lampshades. They are the perfect neutral, amazing quality and exactly what I wanted!”

Pooky 5 star review on 10th September 2025

Helpful Report

Posted 3 months ago

Hello Helen, Thank you so much for your kind review! Our bloomer shade works wonderfully with your lamp base, you made a great choice! We are thrilled to hear that you love your new lampshades and are happy with the quality of our products. Thank you again for your fantastic feedback. Warm wishes, Ella.

Posted 3 months ago

“Order x2 of the same lampshade. Postage was quick and I was kept informed of all the tracking details. When the lamps arrived they where better than expected. Good build quality and finish.”

Helpful Report

Posted 3 months ago

Hi Lee, Thank you so much for your lovely feedback! We're delighted to hear that your lampshades arrived quickly and exceeded your expectations. It's great to know the quality and finish stood out for you! We really appreciate you taking the time to leave us a top review! Warm wishes, Ella.

Posted 3 months ago

“I have a few lamps from Pooky and I have been very pleased with them all. Beautiful products. Would definitely recommend”

Helpful Report

Posted 3 months ago

Hello Annie, Thank you so much for your kind words and continued support! We're thrilled to hear that you're enjoying your Pooky lamps and truly appreciate the recommendation. It means a lot to us! Kindest regards, Ella.

Posted 3 months ago

“Lovely lampshade which arrived promptly and was beautifully packaged. Thank you”

Helpful Report

Posted 3 months ago

Hello Sue, Thank you so much for your kind words! We're so pleased to hear that you loved your lampshade and that it arrived safely and promptly. We hope it looks perfect in its new home! Warm wishes, Ella.

Posted 3 months ago

“I am absolutely delighted with my Pooky rechargeable lamp. I live in an old cottage with sockets in all the wrong places so rechargeable lamps are perfect for me. The quality of the lamp, ease of assembly and choice of shades is very good. I am looking for additional lamps and picture lamps and feel very confident with Pooky products.”

Helpful Report

Posted 3 months ago

Hello Christine, Thank you so much for your lovely review! We're absolutely delighted to hear that your Aurora rechargeable lamp is a perfect fit for your cottage — it looks beautiful in your photo! We’re thrilled you're considering more pieces, and we’ll be here when you're ready to find the next perfect lamp or picture light! Best wishes, Ella.

Posted 3 months ago

“I absolutely love my new lamp, it looks so lovely in our hallway. There was a mix up at the couriers with my original order and it was all sorted out at Pooky’s end and a replacement was sent immediately out to me.”

Helpful Report

Posted 3 months ago

Hi Nikki, Thank you for your 5 star review! We are thrilled to hear that you love your new lamp and that it fits perfectly in your hallway. We're sorry for the initial courier mix-up, but we're so pleased we could get everything sorted quickly for you. Thank you for your patience and understanding! Kindest regards, Ella.

Posted 3 months ago

“Love the lights we have from Pooky, have used you many times in the past for clients and never been disappointed. Yet to fit the latest ones as working on a long tim eproject but coudln't resist them. I know they will look perfect.”

Helpful Report

Posted 3 months ago

Hello Catherine, Thank you so much for the fabulous review! We're absolutely delighted to hear that you have chosen Pooky time and again for your projects — it means a lot to us. We can't wait for you to get the latest lights installed; we’re confident they’ll look just as perfect as you imagine. Best of luck with the long-term project, and as always, we're here if you need anything along the way! Best wishes, Ella.

Posted 3 months ago

“First time ordering with Pooky, very good quality product and speedy delivery. Will be ordering again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your excellent review! We are thrilled to hear that your first experience with Pooky was a good one! It is always our goal to provide a brilliant service that encourages long-term customer loyalty. We really appreciate your feedback. Warm wishes, Ella.

Posted 3 months ago

“Always good qualitiy and great designed lights. Excellent service too! Bravo and thank you”

Helpful Report

Posted 3 months ago

Hello Nadine, Thank you so much for your kind review! It is always great to hear that our customers have had a seamless experience when shopping with us! Your feedback means the world! Kindest regards, Ella.

Posted 3 months ago

“I am absolutely in love with this new light: it hangs just right in my above stairs hallway, which needed something both traditional and glamorous to fill the space. It looks much more expensive than it was. My only regret is that I don't have room in the house for another one. It's fabulous - a show shopper of a light.”

Pooky 5 star review on 9th September 2025

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely review! We're absolutely delighted to hear how much you’re enjoying your new Holophane pendant, it looks absolutely stunning in your home! It’s always a good sign when the only regret is not having space for more! Thank you again for your kind words—they truly mean a lot to us. Kindest regards, Ella.

Posted 3 months ago

“The hardest part of placing the order is to decide which one to buy. It’s an expensive purchase not to be able to see the products first and the huge choice range makes the decision very hard! I chose the moonshine lamp to go in a very specific place and am very pleased with it. The packaging was huge and it was very carefully packed. Being a standard lamp it would have been helpful to get a timed delivery slot option as seeing as it was pouring down with rain, it meant a few panicky phone calls to get a neighbour to grab it in for me. It’s well worth it though as the lamp looks beautiful and after much research I’ve realised Pooky really do offer the most unique, beautiful and quality designs.”

Helpful Report

Posted 3 months ago

Hi Elaine, Thank you so much for your review! We completely understand how tricky it can be to choose a piece online—especially with so many options and without seeing them in person. We do have 3 showrooms across the UK. They are located in London, Gloucester and West Yorkshire. We're delighted to hear that the Moonshine floor lamp found its perfect spot in your home and that you're pleased with the quality and design. We really appreciate your feedback about the delivery process as well. We're always looking for ways to improve the overall experience for our customers. Thank you again for your kind words and for choosing Pooky above the rest! Best wishes, Ella.

Posted 3 months ago

“The customer service was excellent and my products arrived promptly. Professional and responsive.”

Helpful Report

Posted 3 months ago

Hello Dianna, Thank you so much for your 5 star review! We are so thrilled to hear that you have had an excellent experience with Pooky. Your positive feedback means so much to us! Warm wishes, Ella.

Posted 3 months ago

“Our bathroom is full of pooky lights! The fabulous chandelier and wall lights with rechargeable bulbs. We get so many compliments on the lights. The chandelier is just stunning and such a statement piece. The wall lights give a gorgeous, cosy lighting which is perfect for bath night!”

Pooky 5 star review on 8th September 2025

Helpful Report

Posted 3 months ago

Hello Marcia, Wow! What a gorgeous bathroom! Thank you so much for your wonderful review. We are so pleased that you love your Melvillous chandelier and rechargeable wall lights, they look amazing! We are always thrilled to see our products inside our customer's homes, thank you for sharing this image. Kind regards, Ella.

Posted 3 months ago

“Great product, I was pleased with the delivery and teh level of customer service when it arrived damaged by the post.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review! We're so pleased to hear that you're happy with your product and that our customer service team was able to support you when the item arrived damaged. While we’re sorry for the initial issue, it’s great to know it was quickly resolved to your satisfaction. We truly appreciate your feedback! Kindest regards, Ella.

Posted 3 months ago

“This was my first purchase from this company. The products are not cheap but you get what you pay for. I bought a tiny rechargeable lamp and lampshade and am delighted with both. I would highly recommend Pooky and I will certainly be buying from them again.”

Helpful Report

Posted 3 months ago

Hello Sally, Thank you for your great review! We're thrilled to hear that you're delighted with your rechargeable lamp and lampshade. We take great pride in the quality of our products, so it's wonderful to know you feel they were worth the investment. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase! Warm regards, Ella.

Posted 3 months ago

Pooky is rated 4.9 based on 30,957 reviews