Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,591 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5925

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scoon rechargeable table lamps in coconut. I am delighted with these elegant table lamps and use them on dark evenings on my kitchen table, rather than the harsher overhead lights. They are also sturdy enough to use outside on the garden table during summer evenings. They arrived quickly and very well packaged, I stongly recommend them.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your lovely review! We are so pleased to hear that you have been hugely impressed with our Scoon rechargeable lights! They are the most versatile table lamp. You can have them in the kitchen, garden or living space- they never look out of place! We are so glad you are fully making the most of them. Best wishes, Ella.

Posted 3 months ago

“I am afraid the installation instructions for the fitting and shade are not clear enough for a dunce like me!”

Helpful Report

Posted 3 months ago

Hello Jon, Thank you for your review. We're sorry to hear our installation instructions were not clear enough. In future please do contact our customer service team who would be happy to assist you with further instructions. hello@pooky.com Kind regards, Ella.

Posted 3 months ago

“Decided on Pooky again when choosing 3 new table lamps. Chose gesso white and we are absolutely delighted with our choice. Always a delight to return to Pooky for a wonderful selection of lamps and bases.”

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Posted 3 months ago

Hello Daniel, Thank you for your kind words! We are thrilled to hear you decided to return to us for your new table lamps and that we did not disappoint! We hope to see you again in the future. Best wishes, Ella.

Posted 3 months ago

“As expected, brushed gold effect. The angle can be adjusted slightly to suit the artwork or sculpture.”

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Posted 3 months ago

Hello Amanda, Thank you for your feedback. We are delighted to hear your order arrived as expected and that you have been pleased with the results! Best wishes, Ella.

Posted 3 months ago

“Great company lovely lamps helpful staff. Love thee products purchased Thanks Peter”

Helpful Report

Posted 3 months ago

Hello Peter, Thank you for your positive feedback! It is great to hear that you have lovely things to say about Pooky and our staff. Enjoy your new lights! Best wishes, Ella.

Posted 3 months ago

“Abi was brilliant. Sorted out a return for me and exchange some lights. Thank you.”

Helpful Report

Posted 3 months ago

Hello Nicola, Thank you for the 5 stars! We are pleased to hear that Abi was able to sort out your return without any issues. Thank you for taking the time to leave your feedback. Best wishes, Ella.

Posted 3 months ago

“Such a lovely lampshade for my blue and white ceramic base - looks fun and modern! I”

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Posted 3 months ago

Hello Hilary, Thank you for your kind words! We are thrilled to hear our lampshades have brought a new life to your blue and white ceramic base! Enjoy! Best wishes, Ella.

Posted 3 months ago

“Great to visit the London showroom, what a fabulous site, so full of gorgeous ideas beautifully displayed. Bought 2 lampshades and really pleased with the speed of delivery and product.”

Helpful Report

Posted 3 months ago

Hello Sara, Thank you for your 5 star review. We are delighted to hear you have visited our London showroom - nothing beats seeing our lighting in person! We are pleased to hear your lampshades arrived quickly and safely. Thanks again! Best wishes, Ella.

Posted 3 months ago

“Beautiful, quality lamp shades. The colours are softer than appear and work perfect with our decor. I would highly recommend and definitely buy again from Pooky”

Helpful Report

Posted 3 months ago

Hello Andrew, Thank you for your lovely feedback. We are thrilled to hear that your new lampshades have been the perfect addition to your home. Thank you so much for the recommendation and we look forward to welcoming you back in the future. Kind regards, Ella.

Posted 3 months ago

“Love the lamp I bought, and so clever, no wiring and easy to charge. Will definitely think about buying again.”

Helpful Report

Posted 3 months ago

Hello Jane, Thank you for your kind words! We are thrilled to hear you love your new rechargeable light and we look forward to welcoming you back for more in the future! Best wishes, Ella.

Posted 3 months ago

“Excellent choice of light-shades at competitive prices.. Will certainly us Pooky again.”

Helpful Report

Posted 3 months ago

Hello Denise, Thank you for your 5 star feedback! We are delighted to hear that we have impressed you and that you will be back again in the future! Best wishes, Ella.

Posted 3 months ago

“I have ordered lights and lampshades from Pooky a number of times. I have never been disappointed either with the quality of service and delivery, or the quality of the products themselves. The lampshades I have just eceived are exactly what I was looking for, and exactly as described”

Helpful Report

Posted 3 months ago

Hello Patty, Thank you so much for your continued support and lovely feedback. We’re delighted to hear that every experience with us has met your expectations, from service and delivery through to the quality of the products. It’s especially great to know your new lampshades are exactly what you were looking for and as described. We really appreciate your loyalty and look forward to helping you again in the future. Kind regards, Ella.

Posted 3 months ago

“This is the second time I've bought from Pooky and once again I've received excellent customer service, fast delivery and beautiful products. The chandelier is absolutely stunning and fits our vaulted ceiling bedroom perfectly. I can't recommend Pooky enough and they've become my go to company for high quality and unusual lighting.”

Helpful Report

Posted 3 months ago

Hello Denise, Thank you so much for your kind words and for coming back to shop with us again. We’re delighted to hear that the Melvillous chandelier is such a perfect fit for your bedroom and that you’ve been pleased with both the service and delivery. It means a great deal to know we’ve become your go-to for lighting, and we really appreciate your recommendation. Best wishes, Ella.

Posted 3 months ago

“I recently ordered two table lamps and some ceiling lights from Pooky, and I couldn’t be happier. They are absolutely beautiful and have completely transformed the spaces they’re in. The quality and design are outstanding – I’ll definitely be ordering again!”

Helpful Report

Posted 3 months ago

Hello, Thank you for the 5 star review! We’re delighted to hear your new table lamps and ceiling lights have transformed your space and that you’re so happy with the quality and design. It’s wonderful to know they’ve made such an impact in your home. We really appreciate your support and look forward to helping you with your next lighting project! Warm regards, Ella.

Posted 3 months ago

“Fabulous lights and great designs. They have been perfect for us in a spare room with no electrics by the sides of the bed!!! Super fast delivery and great packaging. Loving the remote control and the ability to select the right amount of light with the dimmer. They would work equally well in any room of the house.”

Helpful Report

Posted 3 months ago

Hello Lindsay, Thank you so much for your great review. We’re delighted to hear your lights have been such a perfect solution for your spare room and that the remote control and dimming features are making things so convenient for you. It’s great to know they arrived quickly and safely, and that you’re enjoying both the design and functionality. We really appreciate your kind words and hope you continue to enjoy them throughout your home. Kind regards, Ella.

Posted 3 months ago

“A first visit to a Pooky store: the Gloucester shop selling their full range plus a section of seconds and sale items. A very welcoming store, and excellent service from Olga. We bought several items, new and seconds. The seconds were their apparently largely discontinued Papaya range of shades, which we like a lot. Please bring them back, Pooky! They are a necessary, clean, sharp balance to the more mumsy shades which, whilst no doubt popular, aren't our cup of tea. All in all a good trip, with friendly and helpful staff.”

Helpful Report

Posted 3 months ago

Hello Hugh, Thank you so much for your thoughtful review. We’re delighted to hear you enjoyed your first visit to our Gloucester store and that Olga looked after you so well—it’s lovely to know the team made you feel welcome. It’s great to hear you found some pieces you love, including items from the seconds and sale selection. We really appreciate your feedback on the Papaya range of shades too. Comments like yours are genuinely valuable and will be shared with our product team as we continually review past collections and customer favourites. We’re so pleased you had an enjoyable trip overall, and we hope to welcome you back again soon. Best wishes, Ella.

Posted 3 months ago

“I have enjoyed showing off my new acquired lamp, which gives me such joy in my dinning room. I have already one in my front room and it’s always admired by my friends. Really beautiful. Thank you”

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Posted 3 months ago

Hello Ana, Thank you for your lovely review. We love the Stucco paired with the Scarlet Stitches lampshade - a nice pop of contrasting colour. We are very pleased to hear that your Pooky lamps are getting admired by all of your friends and that they are bringing you joy every time you see them! How lovely! Best wishes, Ella.

Posted 3 months ago

“Dark navy Yoda lampshade arrived really quickly and looks great in our hall where it updates an old lamp base. Really pleased with it.”

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Posted 3 months ago

Hello, Thank you for your awesome feedback! We love how a new lampshade can totally transform an older lamp base - and this is the perfect example! The Navy Yoda lampshade looks excellent here, a great choice. Best wishes, Ella.

Posted 3 months ago

“My go to for gorgeous light fittings”

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Posted 3 months ago

Hello Anna, Thank you for the 5 star review! We are delighted to hear that we are your 'go to' for all things lighting! That is music to our ears! Best wishes, Ella.

Posted 3 months ago

“I had been considering buying a Pooky lamp for my dining room/hall for some while and thought it a bit of a luxury. So glad I took the plunge - Tiny Trindle. Absolutely love this lamp. Great, because it’s a rechargeable. Looks good on my dining room table, dining room windowsill or hall table. Excellent quality. Also arrived in strong packaging well wrapped. Live it. Thank you Pooky.”

Helpful Report

Posted 3 months ago

Hello Linda, Thank you for your lovely feedback! We are thrilled to hear you finally took the plunge and ordered your first Pooky light! We are even more thrilled to hear that it didn't disappoint! We understand our products are an investment and it can take a while to choose the right one, but we believe you will be loving your new rechargeable table lamp for years to come! Thank you for shopping with us. Warm regards, Ella.

Posted 3 months ago

Pooky is rated 4.9 based on 31,591 reviews