Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,926 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 4th November 2026

5986

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality and brilliantly pack as always. Wish your delivery driver would deliver to the correct address though”

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Posted 2 months ago

Hi Christina, Thanks for sharing—we’re glad you’re happy with the quality and packaging. I’m sorry the delivery didn’t go to the correct address, but I'm glad you received it in the end. Kind regards, Em

Posted 2 months ago

“Just love the lampshades good quality , fantastic colours, excellent service , will be using you in the future”

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Posted 2 months ago

“Another beautiful shade from Pooky! One of the items looked too big when we got it home and it was refunded quickly and easily. Will be back!”

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Posted 2 months ago

Hi Russell, Delighted to hear you love the shade and that the refund process was quick and easy. We’d be happy to help with your next purchase. Kind regards, Em

Posted 2 months ago

“I bought a rechargeable lamp earlier in the year and absolutely love it. It is a godsend in an old cottage, where none of the sockets are where you need them to be. When the Ruby rechargeable lamp appeared in the sale i couldn’t resist. Paired with the Empire shade it looks beautiful and gives off a cosy light. The lamp itself is much heavier and more expensive looking than i was expecting. Perfect!”

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Posted 2 months ago

Hi there, Delighted to hear the Ruby rechargeable lamp with the Empire shade looks beautiful and provides a cosy light in your cottage. It sounds like it exceeded your expectations. Kind regards, Em

Posted 2 months ago

“All very easy and deliveries on time. Yet to put lights up so reserve judgement on quality.”

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Posted 2 months ago

Hi Rod, Thanks for the update. Glad to hear the deliveries were on time. When you’ve had a chance to set the lights up, we’d be glad to hear your thoughts on the quality. Kind regards, Em

Posted 2 months ago

“Arrived promptly”

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Posted 2 months ago

Hi Mark, Thanks for the nice note — we’re glad it arrived promptly. Kind regards, Em

Posted 2 months ago

“Absolutely love this lamp base! I wish I had ordered two!”

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Posted 2 months ago

Hi there, Thank you for the wonderful feedback. We’re thrilled you love the lamp base; let us know if you need help choosing another! Kind regards, Em

Posted 2 months ago

“Well packaged, great quality rechargeable lamp will definitely order from Pooky again :o))”

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Posted 2 months ago

Hi Mandy, Thanks so much for the wonderful feedback. We’re glad you’re happy with the packaging and the quality of the rechargeable lamp, and that you’d order from Pooky again. Kind regards, Em

Posted 2 months ago

“Great rechargeable light. Charge lasts for ages. Looks and feels good too. A really versatile light.”

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Posted 2 months ago

Hi Patricia, Thanks so much for the great feedback. We’re glad you’re enjoying the rechargeable light, its long-lasting charge, and its look and versatility. Kind regards, Em

Posted 2 months ago

“The lampshade is beautiful and of good quality. Delivery was prompt. An excellent experience”

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Posted 2 months ago

Hi there, Thanks so much for the wonderful feedback. We’re delighted you love the lampshade and that delivery was prompt. We appreciate you sharing your experience. Kind regards, Em

Posted 2 months ago

“Pooky is now my go to for gorgeous lamps and shades. I have recommended them to family and friends if they are looking for something bit more interesting than highstreet. Excellent company as well, great customer service.”

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Posted 2 months ago

Hi Jan, Thanks so much for the fantastic feedback. We’re thrilled you’re enjoying the lamps and shades, and appreciate you recommending us to family and friends. Kind regards, Em

Posted 2 months ago

“I only discovered Pooky 18 months ago. Oh my word, they are incredible. The website is easy to navigate and helpful. The delivery service is second to none. When the parcel arrives, the first thing one notices is the first rate packaging. Opening the box is exciting because there is a little treasure within. No nasty surprises, simply beautifully made lights and shades. So far I have ordered a picture light and three rechargeable lights and three shades. Those areas that need or are enhanced by light, finally get to shine! No more worries about expensive wiring and cables. The attached photo is of my latest purchase. It is the “tiny” version, but it is not lightweight. The lamp is a glorious, glowing amber and the gold cover they send with the remote is the perfect finishing touch.”

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Posted 2 months ago

Hi Angela, Thanks so much for the wonderful feedback. We’re thrilled you discovered Pooky and love the packaging, delivery, and your lights. Your Aurora lamp looks great in your home! Kind regards, Em

Posted 2 months ago

“Thrilled to bits with my lampshades. Wish I ordered more! Beautifully packaged and look amazing”

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Posted 2 months ago

Hi Kaye, Thanks so much for the lovely feedback. We’re really thrilled you love the lampshades and that they arrived beautifully packaged and look amazing. Kind regards, Em

Posted 2 months ago

“Lovely products and quick delivery”

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Posted 2 months ago

Hi Michaela, Thanks so much for the lovely feedback. We’re really glad you’re happy with the products and the quick delivery. Kind regards, Em

Posted 2 months ago

“Great products. Quick delivery and wonderful service. I wouldnt hesitate to reccomend this company and their products.”

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Posted 2 months ago

Hi Claire, Thanks so much for the lovely feedback. We’re really glad you’re happy with the products, delivery speed, and service, and that you’d recommend us. Kind regards, Em

Posted 2 months ago

“Bought 2 expensive outside lights - One not welded properly- Not at all satisfied.”

Helpful Report

Posted 2 months ago

Hi Neil, Thanks for letting us know. I’m sorry one of the outside lights wasn’t welded properly and that you’re not satisfied. If you’d like us to look into this further, please contact support on hello@pooky.com Kind regards, Em

Posted 2 months ago

“We order 5 of the Sway wall lamps and they are better than I thought they would be. Absolutely gorgeous, just what we were looking for. All of the lamps came perfectly boxed. I will be using Pooky again, when we need lighting.”

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Posted 2 months ago

Hi Victoria, Thanks so much for the lovely feedback. We’re really glad the Sway wall lamps exceeded your expectations and arrived perfectly boxed. We appreciate you choosing Pooky and look forward to helping again when you need lighting. Kind regards, Em

Posted 2 months ago

“the plastic piece with which to attach it to the wall did not come out of the lamp, making it impossible to hang”

Helpful Report

Posted 2 months ago

Hi there, I'm really sorry to hear the attachment piece didn’t come out of the lamp, making hanging impossible. This isn’t what we want for you. If you’d like us to look into this, please reply with your order number and the best contact details, and include a photo of the issue. You can also email hello@pooky.com and we’ll assist further. Kind regards, Em

Posted 2 months ago

“Very service good and”

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Posted 2 months ago

Hi Steve, Thanks so much for the feedback. We’re glad you found the service good. Kind regards, Em

Posted 2 months ago

“Perfectly pretty lighting with a slightly nostalgic feel . Love my lights !”

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Posted 2 months ago

Hi Aj, Thanks so much for the lovely feedback. We're really glad you love the lights and that they have a nostalgic feel. Kind regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,926 reviews