Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,956 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been acquiring Pooky lights for nearly 3 years now. They offer great quality, super customer service and a delightful range of products at 'affordable' prices.”

Helpful Report

Posted 2 months ago

Hello Susan, Thank you so much for the kind words — and for being with us for nearly three years! We’re really happy to hear you’re loving the quality, the service, and our products. We're thrilled to be a part of your home! Kindest regards, Ella.

Posted 2 months ago

“The light designs are great. Lots of options, some of them are very difficult to fit though and I’ve had some where the antique brass flakes off.”

Helpful Report

Posted 2 months ago

Hello Simon, Thank you for your honest feedback. We're glad to hear you like the variety of our light designs. We’re sorry to hear that some have been tricky to fit and about the issue with the antique brass flaking — that’s definitely not the experience we want for our customers. Please feel free to reach out to our team directly via hello@pooky.com, so we can help resolve any concerns and ensure you’re completely happy with your purchase. We really appreciate you bringing this to our attention. Kind regards, Ella.

Posted 2 months ago

“I think Pooky offer a brilliant service. Before I ordered my two lamp bases and shades, I emailed for advice on colour matching and sizing. My emails were answered promptly and were extremely helpful. I especially like the website; being able to see what your potential choices look like. Once ordered, the items were delivered quickly and were well packed. I was very happy with what I had purchased and the price I had paid. Thank you Pooky.”

Helpful Report

Posted 2 months ago

Hello, Thanks so much for your lovely review! We’re really glad that you had a great response from our customer service team and that we could help with the colour matching and sizing — it’s important to us that you feel confident with your choices! It’s good to hear your order arrived quickly and that you have been happy with our service. Thanks again for choosing Pooky! Best wishes, Ella.

Posted 2 months ago

“I’ve been a long time fan of Pooky both lampshades and table lamps. My recent purchase was the latter and I was thrilled with the quality and look. I have not once been disappointed…it is an excellent product.”

Helpful Report

Posted 2 months ago

Hello Julie, What a fantastic review! We’re really happy to hear you’re loving your new table lamp and that it’s just as great as everything else you have bought in the past. Thank you so much for being such a loyal Pooky fan! We really appreciate it! Warm wishes, Ella.

Posted 2 months ago

“Very quick delivery and delighted with the lamp. It has more than lived up to my expectations. Easy to assemble and already making a big difference for reading.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your thoughtful review. We're so pleased to hear that your lamp has exceeded expectations and is already enhancing your reading space. Great to know it was easy to put together too — happy reading! Kindest regards, Ella.

Posted 2 months ago

“Never disappoint, beautiful proudcuts and quick delivery.”

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Posted 2 months ago

Hello Sarah, Thank you for your 5 star review! We are so happy to hear we’re keeping up our “never disappoint” streak. You've made our day! Best wishes, Ella.

Posted 2 months ago

“Easy to use website and had all the information I needed. I checked returns policy as only ordered one dual switch to check size and style of the classic switch, which I am keeping and ordering a few other items for the room.”

Helpful Report

Posted 2 months ago

Hello Thomas, Thank you for your awesome feedback! We're so pleased to hear you found the website easy to use and that the information you needed was clear and helpful. It’s great that the switch was just right – we’re delighted you're keeping it and planning to order more! Best wishes, Ella.

Posted 2 months ago

“Ive order a lot from Pooky and have always been pleased with both items and the service. Most items I’ve ordered have been perfect, but if they haven’t suited the room, returning them has been straightforward. I would recommend them to anyone. Great quality and fab choices.”

Helpful Report

Posted 2 months ago

Hello Debbie, Thank you so much for your kind words and continued support! We're thrilled to hear you've been pleased with both our products and service. It’s great to know that our return process has been smooth for you when needed, and we're so glad you’ve found pieces you love. Your recommendation means a lot to us – we truly appreciate it! Kindest regards, Ella.

Posted 2 months ago

“I ordered two matching lampshades recently but very reluctantly had to return them as the colour was not right for my decor. The lampshades themselves were well made. They had arrived a couple of days after ordering, very well and securely packaged. The returns process is very straightforward and, as I chose the drop off option, was free of charge. Hope to be able to choose something else soon.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your thoughtful review! We’re glad to hear the lampshades arrived safely and quickly. We completely understand how tricky colour choices can be, and we’re happy the returns process was straightforward and hassle-free for you. We can’t wait to help you find something that’s just right for your space next time! If you’d like any advice or recommendations, please don’t hesitate to get in touch via hello@pooky.com. Kindest regards, Ella.

Posted 2 months ago

“Love pooky products - would recommend. Beautiful products, excellent customer service and quick delivery.”

Helpful Report

Posted 2 months ago

Hello Amy, Thank you so much for the lovely feedback! We’re so happy to hear you’re enjoying your Pooky products and that our customer service and delivery have been spot on. Your recommendation means a lot to us! Best wishes, Ella.

Posted 2 months ago

“Sadly the expected high end/ high quality product [light shade] was damaged in two areas [the wire and the metal of the shade] and of poor quality. Packaging was also not appropriate for the product. The process for returning could be improved also.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, we're truly sorry to hear that your order didn’t meet expectations. This certainly isn’t the standard we aim for, and we completely understand how disappointing it must have been to receive a damaged and poorly packaged item. We’ll be passing your comments on to our quality control and packing teams to investigate and ensure this doesn’t happen again. We also appreciate your feedback on the returns process — we're always looking for ways to improve, and your experience will help us do just that. If there's anything still unresolved or if we can assist further, please do not hesitate to get in touch with our customer service team - hello@pooky.com. Kind regards, Ella.

Posted 2 months ago

“I ordered a 45cm straight empire in pleated, natural linen. The website made it so easy to ensure that the correct size/style is ordered to suit my existing base, this takes a lot of stress out of placing orders on line. So, thanks for this. The order arrived the following day and I received updates regarding progress throughout. The shade arrived in carefully packaged, recyclable box and was in perfect condition. The quality of the shade is excellent, its a beautiful design and is well made. I will be ordering from Pooky in the future, I can't fault customer service, the process or the quality of the product.”

Pooky 5 star review on 29th September 2025

Helpful Report

Posted 2 months ago

Hello Helen, Thank you so much for taking the time to leave such a detailed and thoughtful review — we’re absolutely delighted to hear that everything went so smoothly for you! We know that ordering the right size and style online can sometimes feel a bit daunting, so it's wonderful to hear that our website made the process easier and more reassuring. It looks super on your floor lamp and fits in with your home decor perfectly! We truly appreciate your kind words about our customer service and look forward to helping you again whenever you're ready for your next Pooky piece. Best wishes, Ella.

Posted 2 months ago

“Absolutely adore my lampshade. Needed a pop of colour and fun material in our kitchen and the ceramic lampshade in baby blue is just gorgeous!”

Helpful Report

Posted 2 months ago

Hello Bella, We're so happy to hear this — thank you! The Ted ceramic lampshade in pale blue is such a charming choice, and we're delighted it's added that perfect pop of colour and fun to your kitchen. It’s always lovely to know when a piece finds its perfect home — thank you for sharing! Warm wishes, Ella.

Posted 2 months ago

“Stylish excellent quality item as advertised. Delivery and packing excellent Recommend.”

Helpful Report

Posted 2 months ago

Hello Barbara, Thanks so much for your lovely review! We're thrilled to hear you're happy with your purchase — stylish and excellent quality is exactly what we aim for. It is great to know everything arrived safely and on time. Best wishes, Ella.

Posted 2 months ago

“Most of my lights are from Pooky and they don’t disappoint. Beautiful lamps, delivered quickly and efficiently with no fuss. Perfect!”

Helpful Report

Posted 2 months ago

Hello Lynn, Thank you so much for your lovely review! We're absolutely delighted to hear that you're such a loyal Pooky customer and that our lights continue to meet your expectations. Thanks again for your continued support — we’re thrilled to be a part of your home! Warm wishes, Ella.

Posted 2 months ago

“Love the range of lampshades online. However, first time I've placed an order, and the 18cm pendant silk in coral silk was in reality more of a rust colour, so sadly having to return it. Will try ordering another, which is currently out of stock. Customer services responded quickly to my email, on a Sunday, about when it is likely to be in stock.”

Helpful Report

Posted 2 months ago

Hello Hannah, Thank you for your kind words about our range of lampshades — we're so pleased to hear you enjoyed browsing the collection! We're sorry to hear that the coral silk shade wasn’t quite the colour you were expecting. While we do our best to represent colours accurately online, we understand how they can appear differently in person, especially with varying lighting. We completely understand your decision to return it and appreciate you giving us another try. It's great to know our customer service team was able to assist you promptly, even over the weekend. Thank you again for your feedback. Kind regards, Ella.

Posted 2 months ago

“Stunning lamp and shade, excellent customer service and super speedy delivery!”

Helpful Report

Posted 2 months ago

Hello Elizabeth, Thank you for your 5 star review! We are thrilled to hear that you love your new lamp and lampshade, and that you received excellent customer service from us. This is exactly what we aim to achieve! Kindest regards, Ella.

Posted 2 months ago

“I received the package very quickly. Very easy to put it up. So pleased that our dark hallway with no electrics has now a new rechargeable wall light. Feels strong, lush and very good quality. Love the lamp shade as well. Will save up to get more.”

Pooky 5 star review on 26th September 2025

Helpful Report

Posted 2 months ago

Hello Seda, Thank you so much for your lovely review! We're thrilled to hear that your new rechargeable wall light has brightened up your hallway – it looks wonderful in your home and compliments your artwork so well! We're so pleased you found it easy to install and that you're happy with the quality and design, including the lampshade. We can’t wait to welcome you back when you're ready for your next one! Warm wishes, Ella.

Posted 2 months ago

“Pooky is my absolute favourite for all things ‘lights’. The colours, designs are wonderful.”

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Posted 2 months ago

Hi Ruth, Thank you so much for your kind review! We're honoured to be your favourite for all things lighting. It means the absolute world to us! We appreciate your feedback. Best wishes, Ella.

Posted 2 months ago

“Love all my lamps from pooky”

Helpful Report

Posted 2 months ago

Hi Sheila, Thank you so much for your lovely review! We're absolutely delighted to hear that you love all of your lamps from Pooky. We truly appreciate your support and hope your lamps continue to light up your home for years to come! Warm wishes, Ella.

Posted 2 months ago

Pooky is rated 4.9 based on 30,956 reviews