Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,773 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th September 2026

5988

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lampshades arrived in lovely packaging making full use of the space provided in the box and not sending 3 individual boxes for the 3 lampshades. Impressive. Great quality material and stunning colours.”

Helpful Report

Posted 1 month ago

Hi Sally, Thank you for sharing such a lovely review. We're glad the packaging made a good impression and that the lampshades arrived in great condition. We hope to see you again soon! Kind regards, Oliver

Posted 1 month ago

“Amazing and beautiful product. I love my light it’s very pretty and so practical. fantastic service and communication”

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Posted 1 month ago

Hi Agnès, Thank you for such a lovely review. We’re thrilled you love the light as much as we do! Pretty and practical never go out of style, just like that gorgeous room. I'm so happy you've had fantastic service and communication and look forward to seeing you again soon. Kind regards, Oliver

Posted 1 month ago

“Slightly disappointed with the quality, and felt easier to keep the lights than return”

Helpful Report

Posted 1 month ago

Hi Sharon, I'm so sorry to hear the quality didn’t meet your expectations and that returning didn’t feel worth it. If you’d like us to look into this further, please let us know or contact us at hello@pooky.com so we can assist further. Kind regards, Oliver

Posted 1 month ago

“I had these wall lights sitting in my purchase basket for 4 days , each day looking and considering my purchase . I decided to proceed and have to say they are absolutely gorgeous and beautifully made . My favourite purchase this year”

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Posted 2 months ago

Hi Karen, Thank you for taking the time to leave such a lovely review! We’re so glad the wall lights caught your eye and that you love them—beautiful and well-made indeed. Favourite purchase this year! Now that's something to celebrate. We hope to see you again soon! Kind regards, Oliver

Posted 1 month ago

“We are doing a full house renovation and Pooky is a go to for lighting. Sometimes issues pop up and they have been extremely helpful and respnsive. Also have been in their store and received helpful advice. Happily recommend to others.”

Helpful Report

Posted 2 months ago

Hi Annemarie, Thank you for the lovely review. We’re delighted to hear that Pooky has been helpful online and in-store and that we're your go-to for lighting during your renovation, it's truly our honour! We appreciate you recommending us and hope to see you again soon. Kind regards, Oliver

Posted 1 month ago

“Products great Service lacks ownership of issues”

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Posted 2 months ago

Hi Marcus, Thank you for your feedback. We're glad you find the products are great, and we're sorry the service didn't show ownership of issues. If you'd like us to look into this further, please reply here with details and we'll assist or alternatively you can email us in at hello@pooky.com. Kind regards, Oliver

Posted 1 month ago

“Recently bought a lamp shade and base from Pooky, delivery was excellent with regular updated and my lampshade and base look stunning in my living room”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thank you for sharing this lovely review. We're so glad the delivery was smooth and that the lamp shade and base look stunning in your living room (we don't doubt that for a second!). We hope to see you again soon. Kind regards, Oliver

Posted 1 month ago

“Incredible service. Fast delivery and the lights were very well packaged. Superb quality. Worth the price.”

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Posted 2 months ago

Hi Lynsey, Thank you for the wonderful review! We're thrilled to hear you had incredible service, fast delivery, and that the lights arrived well packaged with our Pooky star quality. We really hope to see you again soon. Kind regards, Oliver

Posted 1 month ago

“I love my new pooky lampshades. They are perfect for the room and have sparked off more creative ideas. Now thinking which onees to get for the bedroom 🤔”

Helpful Report

Posted 2 months ago

Hi Lolly, Thank you for the lovely review! We’re thrilled you’re loving your Pooky lampshades and that you've now got even more creative ideas for the room. If you’re undecided about the bedroom, we’re happy to help with guidance just email us at hello@pooky.com. Kind regards, Oliver

Posted 1 month ago

“The ceiling light that I ordered was delivered quickly. It was extremely well packed. I would certainly recommend Pooky to others.”

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Posted 2 months ago

Hi Lynda, Thank you for sharing your positive experience! We’re glad the ceiling light arrived quickly and was well packed, hopefully we'll see you again soon. Kind regards, Oliver

Posted 1 month ago

“Love this company. Great value for well made goods.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you for the kind words. We're thrilled you're happy with the value of our products as much as we are! We appreciate your support and hope to see you again soon. Kind regards, Oliver

Posted 1 month ago

“I have shopped with Pooky many times and am always impressed. The products are always beautiful and well made and customer services are wonderful.”

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Posted 2 months ago

“So far I have purchased 6 different light fittings but I have my eye on 3 more. The quality is great and the free returns a bonus. Not that I've had to use it.”

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Posted 2 months ago

“Fabulous quality, stunning designs and great value. The best lighting company out there.”

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Posted 2 months ago

“Such a wonderful company to buy from. Fantastic range of beautiful lights and shades to suit all tastes, incredibly stylish, quick delivery too and they have brilliant sales to nab amazing bargains!”

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Posted 2 months ago

“Inadvertently bought wireless rechargeable lights . Decided to keep them as I had destroyed all packaging and see what the hype was all about. Well, yes, granted, no unsightly wires but… unsightly remote on bedside table (gold case too brash why isn’t chrome offered?) and eventually wires will rear their ugly heads as we need to fish them out of the drawer and charge the cell … not to mention having to take the shade off and remove the cell. So ultimately an old fashioned wired lamp with a straight forward light bulb is still the winner for me. So wish I wasn’t so quick at destroying boxes!”

Helpful Report

Posted 2 months ago

Hi Gabriella, Thank you for sharing your experience. It’s good to hear your feedback and I'm sorry to hear you're not completely satisfied. If you have any questions or need tips on the setup or likewise wish to discuss this further, please email us at hello@pooky.com and we'll be happy to help! Kind regards, Team Pooky

Posted 1 month ago

“Beautiful shade and lamp”

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Posted 2 months ago

Hi there, Thank you for sharing your lovely feedback. We’re glad you love your recent purchase and hope to see you again soon! Kind regards, Oliver

Posted 1 month ago

“Pooky has such beautiful products. High quality and affordable prices. My new marbled lamp shade is perfect, bought online but far outweighed my expectations. Thank you!”

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Posted 2 months ago

“Arrived safely, beautiful lamp.”

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Posted 2 months ago

“Excellent service , and the 2 lampshades arrived beautifully packed ! Really pleased with the quality!”

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Posted 2 months ago

Pooky is rated 4.9 based on 31,773 reviews