Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,431 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my rechargeable light. Beautiful design and really cosy shade. Packaging was really cute and fantastic service adding me to a waiting list. Slight pity that I wasn't aware of customs charges until after it was out for delivery from UK to Ireland.”

Helpful Report

Posted 2 years ago

Hi there, Thank you, Ashley, for your wonderful 4-star rating of Pooky! We are delighted to hear that you are loving your rechargeable light. The beautiful design and cosy shade truly make it a perfect addition to any space. We also appreciate your kind words about the cute packaging and fantastic service, especially for adding you to the waiting list.However, we do apologize for the inconvenience caused by the customs charges. We understand that it can be disappointing to be unaware of such fees until after the delivery process. We appreciate your feedback, and we will look to improve our communication regarding customs charges for future orders. Thank you once again for your support and for taking the time to share your experience with us. We truly value your feedback and look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“A really good online experience with excellent communication, incredibly quick delivery and charming efficient help when I phoned when I needed to change my order. I can only recommend Pooky as having a great range of products with first class customer care - it was definitely a 5 star experience and I look forward to shop with Pooky in the future.”

Helpful Report

Posted 2 years ago

Hi Veronica, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your kind words and are thrilled to hear about your wonderful experience with us. It's great to know that you had a really good online experience, appreciating our excellent communication and incredibly quick delivery. We're glad our charming and efficient help over the phone made your experience even better, especially when you needed to make changes to your order. We take pride in offering a great range of products and providing first-class customer care, so it's lovely to hear that we exceeded your expectations. Your recommendation means a lot to us, and we can't thank you enough for your continued loyalty to Pooky. We genuinely value customers like you and are excited to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“We love our Pooky lights. Original yet functional!”

Helpful Report

Posted 2 years ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“Lovely lights and speedy delivery. I love the classic designs brought forward to modern times”

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Posted 2 years ago

Hi Emily, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Cool, arty, classic and versatile. Always find what I need from pooky and affordable!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“You know the brand is exceptional when the product you love is out of stock. The staff at their showroom were brilliant in helping us sign up to stock updates and the second that email came through, we made our purchase and it arrived in the speed of light (pun intended). The product was so worth the wait and we couldn’t be happier!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Sam, for taking the time to leave us a wonderful 5-star rating for Pooky! We truly appreciate your support and are delighted to hear that you had such a positive experience with our staff at the showroom. It's great to know that our team was able to assist you in signing up for stock updates and that you received the notification promptly. We always strive to provide exceptional service to our customers, and your satisfaction is our utmost priority. It's fantastic to hear that the product was worth the wait and that you couldn't be happier with your purchase. We sincerely value your feedback and look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Good quality. Prompt delivery.”

Helpful Report

Posted 2 years ago

Hi Hazel, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Very useful little spotlight & well made-”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“I absolutely love my rechargeable wall lights. They give off a fantastic light and look absolutely beautiful. Really well made.”

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Posted 2 years ago

Hi Louise, We are truly blown away by your review and thank you for taking the time to leave your feedback. The Twinky rechargeable wall lights are so charming in your home and definitely adds a modern twist to your regal mirror. We are in LOVE. Thanks again and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Excellent service and fantastic quality.”

Helpful Report

Posted 2 years ago

Hi Jane, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“The lights are so much fun, easy to install and use, and they were delivered fast! Have already received loads of compliments. Can’t wait to have Pooky lights in all the rooms.”

Helpful Report

Posted 2 years ago

Hi Caitlin, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 2 years ago

“Arrived very quickly all as ordered would use again.”

Helpful Report

Posted 2 years ago

Hi there, Stephen, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 2 years ago

“Ordered a gorgeous lamp and had a query which I raised and must say that the Customer Service at Pooky is excellent - very fast and efficient.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Great design and sturdy”

Helpful Report

Posted 2 years ago

Hi Cristina. Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“I renovated an entire house using Pooky Lights and the service couldn't have been better. The lights are absolutely beautiful and they were delivered very quickly. Very happy customer indeed.”

Helpful Report

Posted 2 years ago

Hi Vanessa, Thank you so much for your fantastic 5-star rating of Pooky! We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience with our lights and service. It brings us immense joy to know that you found our lights absolutely beautiful and that our prompt delivery exceeded your expectations. It was an absolute pleasure assisting you with your house renovation project, and we couldn't be happier to have met your needs. Your satisfaction as a customer is our top priority, and we are grateful for your trust in Pooky. Should you have any further lighting needs or inquiries in the future, please don't hesitate to reach out. We're here to make your lighting dreams come true! Best wishes, Mara

Posted 2 years ago

“I am absolutely delighted with the 2 external wall lanterns that I recently ordered from pooky. They are super quality & beautifully finished. The ordering process was very easy & delivery was swift. I would thoroughly recommend pooky if you are looking for quality lighting to enhance your home.”

Helpful Report

Posted 2 years ago

Hi Julie, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Brilliant service from start to finish and the Phileas lamp and pink ikat shade are stunning. Perfect in my hallway where there isn't a convenient socket.”

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Posted 2 years ago

Hi there, Thank you so much for sharing such a lovely image with us, Linda. This pairing is absolutely gorgeous and looks like it was made for your home. Best wishes, Mara

Posted 2 years ago

“Quick and impecable delivery”

Helpful Report

Posted 2 years ago

Hi Raquel, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“Really pleased with our lamps, really gorgeous and cool design”

Helpful Report

Posted 2 years ago

Hi there. I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“I love Pooky because they have a wide selection, the website is well done (very easy to try out different combo plus some useful styling pictures) and the delivery is extremely quick. It's a bit pricy but you do get that lovely service for it and beautiful items.”

Helpful Report

Posted 2 years ago

Hi Elsa, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,431 reviews