Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,695 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5960

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, quick reliable delivery, great prices. My go to lighting brand!”

Helpful Report

Posted 1 year ago

Hi Belinda, Thank you so much for your fantastic review! We’re thrilled to hear that our products and quick delivery have made Pooky your go-to lighting brand. Warm regards, Em

Posted 1 year ago

“I love it. My daughter’s room has one plug in an awkward place, so a rechargeable lamp is the perfect solution. I like how many options for rechargeables Pooky has so she could choose the base and the shade.”

Helpful Report

Posted 1 year ago

Hi Joanna, Thank you for your wonderful review! We're thrilled to hear that our rechargeable lamp is the perfect solution for your daughter's room. It’s great that she could choose the base and shade that she loves. We appreciate your support and hope to delight you both with more designs in the future! Warm wishes, Em

Posted 1 year ago

“Have purchased twice from Pooky! very happy with lights, packaging and quality. Love,love my large light over my dining table - 60 cms diameter and it looks the business! Also I have just bought a rechargeable table lamp which is a lovely design and matched with a Matthew Williamson shade which is just gorgeous! I intend to purchase again for sure. Thanks all at Pooky!!”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you so much for your lovely review! We’re absolutely delighted to hear that you’re enjoying your lights and that the large fixture over your dining table is making such a stylish impact. The combination with the Matthew Williamson shade sounds gorgeous! Warm regards, Em

Posted 1 year ago

“Excellent product excellent service and a good price great choice...whats not to like”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your review! We're thrilled to hear that you’re happy with both our product and service. It’s great to know you found a good price and a fantastic selection! Best wishes, Em

Posted 1 year ago

“Always beautiful, always quality and always look stunning. Such a reliable company to order from. I LOVE the ikat shades and bronze bases I ordered for my bedside tables. Everyone comments on them. Have no hesitation !!”

Helpful Report

Posted 1 year ago

Hi Pauline, Thank you so much for your fantastic review! We're delighted to hear that you love the ikat shades and bronze bases you chose for your bedside tables. Kind regards, Em

Posted 1 year ago

“Beautiful lamp, well made and so vibrant. Arrived very quickly”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your wonderful review! We’re thrilled to hear that you love your vibrant lamp and appreciate the quality. Quick delivery is always our goal, and we're so glad it arrived promptly for you! Warm wishes, Em

Posted 1 year ago

“Very poor quality product. No means of connecting the product flush to a wall as it is designed to do without removing a substantial chunk of brickwork or cladding to create room for your own junction box or at the very least a large void to join the cables and hide them. Incredibly poor/cheap design. For over £100 for one light it feels like you are being fleeced. The only plus side is Pooky have agreed to collect the product free of charge and refund me. I think pooky rely on homeowners to buy their product's and then hope the homeowners can put enough pressure on the electricians to be creative in how they get around the products poor design to install them. As an electrician I won’t be buying any of their products in the future.”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for your feedback. We’re genuinely sorry to hear about your experience with the product design. It’s important to us that our customers have a hassle-free installation process. We appreciate your input, as it helps us improve our offerings. We’re glad to hear that our customer service team was able to arrange the return and refund process for you without charge. If you have any additional thoughts or if there's anything else we can assist you with, please reach out to us directly. Warm regards, Em

Posted 1 year ago

“Range tip notch. Something for every room inside and out. Not only that, customer service really is incredible!”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for your amazing review! We’re overjoyed to hear that you find our range top-notch and accommodating for every room. Warm wishes, Em

Posted 1 year ago

“Bought gold metal shades to go with the gold wall lights. I am really pleased they look super together. Very quick delivery thank you”

Helpful Report

Posted 1 year ago

Hi Shelagh, Thank you for your lovely review! We’re so pleased to hear that you’re happy with your shades and how well they complement your wall lights. Quick delivery is always our aim, and it’s great to know we hit the mark! Warm wishes, Em

Posted 1 year ago

“great deisgn and qaulity, lots of different aesthetics, easy ordering process”

Helpful Report

Posted 1 year ago

Hi Shreya, Thank you for your fantastic review! We're delighted to hear that you love the design and quality of our products, along with the diverse aesthetics we offer. It’s great to know that the ordering process was easy for you. We truly appreciate your support! Warm regards, Em

Posted 1 year ago

“I love my pooky shade, it’s transformed my lamp base, will definitely be buying more pooky”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you so much for your wonderful review! We're thrilled to hear that your Pooky shade has transformed your lamp base. It's fantastic to know you’re considering adding more Pooky to your home. We can’t wait to see what you choose next! Warm wishes, Em

Posted 1 year ago

“Excellent products - will buy more!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your excellent review! We’re thrilled to hear that you love our products and that you're planning to buy more. Your support means the world to us, and we can’t wait to see what you choose next! Warm wishes, Kindest regards, Em

Posted 1 year ago

“Absolutely adore Pooky! Wonderful products, so much fabulous choice - great packaging and speedy delivery . The only place I will ever go for my home decor lighting solutions - unique and beautifully made . Very happy”

Helpful Report

Posted 1 year ago

Hi Noreen, Thank you so much for your kind words! We’re thrilled to hear that you adore Pooky and appreciate our unique products, packaging, and speedy service. It means a lot to us that you’ve chosen us for your home decor lighting solutions. Warm regards, Em

Posted 1 year ago

“Excellent customer service. There was an issue with the fitting, and they sent a replacement within 2 days.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! We're so pleased to hear that our team was able to assist you swiftly with your fitting issue. Ensuring our customers are satisfied is our top priority, and it’s great to know we could help you out. Warm regards, Em

Posted 1 year ago

“Excellent product customer service . The choice on the website was very good. The lamp arrived very carefully packed with all the necessary instructions. It looks very nice in our newly decorated room.”

Helpful Report

Posted 1 year ago

Hi Suzanne, Thank you so much for your wonderful feedback! We're delighted to hear that you’re pleased with your lamp and that it fits beautifully in your newly decorated room. Quality and service are at the heart of what we do, and it's fantastic to know we met your expectations. Warm wishes, Em

Posted 1 year ago

“Not sure can comment most recent purchase - gift voucher - apart from to say looks good printed”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your lovely feedback! Warm wishes, Em

Posted 1 year ago

“Another fab purchase from Pooky. Excellent quality and looks stunning in our bedroom.”

Helpful Report

Posted 1 year ago

Hi Juliette, Thank you for your lovely review! We’re thrilled to hear that you’re enjoying your Pooky purchase and that it looks stunning in your bedroom. Quality and design are top priorities for us, and your support means the world! Warm regards, Em

Posted 1 year ago

“Our house is full of Pooky lights - from the beautiful rechargable table lamps (we now have three!), to the brass and glass rod beathrooms lights we have just received, and many more between. The service is always amazing - the lights come within days of ordering and are always high quality and lovely to look at. This is our go-to brand now and we are very happy customers! CAroline and Stuart Wisteria Cottage”

Helpful Report

Posted 1 year ago

Hi Caroline and Stuart, Thank you for your lovely review! We’re overjoyed to hear that Pooky lights have become a cherished part of your Cottage. It's fantastic that you're enjoying our rechargeable table lamps and the new bathroom lights. Our team works hard to ensure quality and quick delivery, so your kind words about our service mean so much to us! Warm regards, Em

Posted 1 year ago

“I have placed quite a few orders with Pooky since starting our renovation and I have never been disappointed. The Florence light switches and sockets replaced the existing when we got the house rewired recently and I love them, even on undecorated walls they look good! The Stork wall lights are up and hanging over the bookcases along with the picture light. The lantern in the hall is lovely. Customer service are of another world - they are really helpful and solution focused. I do like this company😀”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you so much for your fantastic review! We're absolutely thrilled to hear about your positive experiences with our products and customer service. It’s wonderful that the Florence light switches, Stork wall lights, and lantern have found a special place in your home. Your kind words truly mean the world to us! Warm wishes, Em

Posted 1 year ago

“I haven't had my money refunded yet!”

Helpful Report

Posted 1 year ago

Hi Margaret, Thank you for taking the time to leave this review. I've looked into this and can see that you requested your return with us on 9th July. We received all of your items from Yodel on the 14th and processed your refund this morning, 18th July. We do ask customers to allow up to 10 working days for all returns to be received and refunds processed. As we processed the refund today, this can take a few days to come through and I would expect some delays with the weekend. Please do get in touch with our Customer Service team on hello@pooky.com if you have any further queries or concerns next week, as our team will be able to look into this for you. Best wishes, Becci

Posted 1 year ago

Pooky is rated 4.9 based on 31,695 reviews