Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,962 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely adore the 2 lights and one chandelier I have bought from Pooky. The quality and the design is fantastic. The only reason I have removed a star is that I was upsold 6 lightbulbs when I bought my mevillious chandelier which I bought because I assumed high price meant high quality. 4 out of 6 of the lightbulbs were non-functioning when I received them.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear that two of the bulbs are faulty. Please contact customer service at hello@pooky.com regarding this and we can send you some replacements or organise a refund. Best Wishes, Emmy

Posted 1 year ago

“I had been searching for a quality light shade and nothing seems to fit what I was looking for, until I came across pooky I took the chance and ordered it was great service I received my sea grass light shade it was well packaged and absolutely stunning I was so delighted with my purchase. I have not got the light up yet as still decorating but I'm sure it will be stunning, the quality is top. I certainly recommend anyone to try pooky lighting for that unqine piece and quality at a price that is affordable.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“We are very pleased with the look, quality and price of our new pendant lights. Looking forward to getting more for The rest of the house as we renovate it.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“The Pooky Lamp + Shade combination we chose was stunning. Our Living room has now come to life with our brand new lighting. Definitely recommend using Pooky to add class to your home decor!”

Pooky 5 star review on 14th September 2024

Helpful Report

Posted 1 year ago

Lovely choice of lamp, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 year ago

“Quick delivery. Very pleased that the company is offering free delivery to Northern Ireland if more than 50 pounds spent. Well packaged and lovely base and lampshade.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Quick delivery. Pleased with my purchase”

Pooky 4 star review on 14th September 2024

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Always delighted with my Pooky purchases. Good quality products and quick delivery”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Delighted with my new table lamps and shades. Very fast and efficient service- thank you!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great products for great value”

Helpful Report

Posted 1 year ago

Hannah, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“The lampshade is fabulous and looks even better than in its photo. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Your product and design are great, price point ok. BUT so disappointed that lamp base came damaged. Looking at damage would suggest this is in warehouse maybe not on delivery. Besel on top smashed / cracked. Aftercare poor - why should we as valued customer have to put ourselves out to package and redeliver whole product( I live rurally) when you could of sent out new bessel ( screw bit on top) . Was suggest If I like I could buy one and sort myself as option!!!!!!!!! Have also recently bought large numbers of your product for office space my client developing again experienced a number of the light fitting arriving broken. Again no real apology , whilst new replacement sent out after photos etc been sent the items had to be packaged up and taken to post office etc for return. Where you are positioning yourself in the market I expect greater customer service - better training and more effort your side.”

Helpful Report

Posted 1 year ago

Hi Jenny, Thank you for getting in touch with your feedback, and we are sorry to hear about this issue. I have had a look at the images you had sent the team of the damage, and as the bulb holder has cracked off this is usually damage we would associate with happening in transit. Our warehouse team check all items before dispatch, and we will of course pass this feedback on to our warehouse manager to investigate further. I can see in the email thread that we have replaced the lamp for you, and this is showing has received by yourself. Unfortunately we are unable to sent just the bulb holder as a replacement, as this would involve having an electrician rewire the lamp itself. Due to this being more difficult for the customer, we typically replace the whole unit if the bulb holder is damaged on arrival. I can't see a mention of purchasing a bulb holder in the email chain so this may have been discussed on the phone. In cases where a customer has accidentally broken the bulb holder, we do offer the option to purchase a bulb holder, which would require an electrician to replace this. We do apologise if there was some confusion when this was offered. We understand that it can be inconvenient to take items to a drop off shop if you don't have a drop off locally, which is why we offer collections for these circumstances. If you had let our customer service team know that you live rurally and would have issues returning the items, we could have of course booked in a collection from your address on this occasion. We apologise that the lamp had arrived faulty, and that we we unable to send you a bulb holder as requested. As we have replaced the whole lamp for you, we hope that this is a suitable resolution and your new lamp is working correctly. Best Wishes, Emmy

Posted 1 year ago

“I love Pooky's products, they're stylish, good quality and good value.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I ordered some LED picture lights - initially I bought ones that once I received were too small (benefit of newer technology) so I was able to send them back with a free return and ordered up the larger ones - I have received them within three days and they are now on the wall - I am very impressed with the quality of the product and the website and the ability to return if I got it wrong. Pooky are now saved in my website favourites.”

Pooky 5 star review on 11th September 2024

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Delivery was efficient. The mirror looks beautiful and not only are the lamps stunning, they are a very clever concept and add a warm glow to the room.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Brilliant customer service as always!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lampshade, quick and efficient service, well packaged and secure”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“A very effcient service and very good quality lamps. Beautiful range of lampshades in lovely colours and patterns.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Pooky! What a pleasure you are to buy from. Outstanding in every way from the exceptionally high quality products, to the excellent packaging - I can't bear to throw any of your boxes away - they go on to live another life somewhere around our home. Our first experience this time of Pooky customer service and as expected, it was so very helpful. What's not to like about shopping with Pooky?!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“I am absolutely delighted with my rechargeable wall lights, they look stunning! I was hesitant to purchese at first so called Customer Services a couple of times and asked a few questions about how to recharge etc and they were very helpful and answered the phone very quickly. Excellent company to buy from - I have already recommended Pooky to some friends”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great choice of products and very prompt delivery. Would highly recommend and will be using again.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,962 reviews