Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,960 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 16th December 2025

Juliette H

Pooky 5 star review on 15th December 2025

Christine S

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product delivered very quickly”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Really quick delivery, lights are just what I was looking for. Also the website is really user friendly which makes everything so much easier. Highly recommended!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Pooky offers a great range of interesting designs. However, it is disappointing that customers in Northern Ireland are not afforded the same level of service as those in other UK regions. If retailers are happy to sell and deliver to customers, it shouldn't be difficult to provide for customer-friendly after-sales service (e.g. returns) for all. Most retailers do!”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for getting in touch with your feedback. We are sorry to hear that you are disappointed with the returns service for Northern Ireland. Our normal returns process does run in Northern Ireland, and our courier Yodel has quite a few drop off locations. We find that most customers can get to a drop off shop locally, however we understand that this isn't possible for everyone, and we do apologise for this. I understand that your item exceeded 60cm and fell under our DPD criteria. Unfortunately, our DPD account does not cover areas outside mainland UK, which is why we couldn’t issue a return label for you. We will be sure to pass this feedback on to our couriers, and continue to review our returns process so that we can make this as efficient as possible for customers. If you have any further information/feedback, please do get in touch with our customer service team. Best Wishes, Emmy

Posted 1 year ago

“Love the charming mirror . Looks perfect !”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Lovely candle sconce, high quality and looks more expensive than it is. Delivery not a great experience, first one was returned to pooky for no apparent reason, then there was a delay in sending a replacement. Overall I would but again but the delay was frustrating.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear that your order was returned to us by DPD. I can see that a case was raised with our account manager to look into this further, so that this doesn't happen again in future. I can see that the customer service team arranged the replacement as soon as possible for you, and we are glad that you are happy with your new Pooky light! Best Wishes, Emmy

Posted 1 year ago

“Thank you Pooky, I am delighted with my purchase. It looks great and is a perfect colour match.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I'm thrilled to bits with my new rechargeable wall lights. They look lovely. I was expecting the lights to be a little brighter than they are, but they still look good with their pink and cream ikat shades.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I recently bought an installed a Roddy ceiling light which is a lovely design and finish. However, you need to be an octopus with the hands of a squirrel to fit this to a flat ceiling! The insulation box for the cable connection is too thick for the space provided so I had to recess this into the plasterboard in order to get the lamp flush against the ceiling. Why can’t someone at Pooky test fit these before customers have to?! Very fiddly.”

Helpful Report

Posted 1 year ago

Hi Antony, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. We are sorry to hear that you had some issues installing this product. We can confirm that the insulation box/cables would need to be chased into the ceiling by an electrician, as there wouldn't be enough room to fit them into the back of the light. This is the same with the majority of our ceiling lights and pendants, and all of our designs are tested/installed before we release them. We will be sure to pass on this feedback to our production team for you, so that they can look into ways of making this easier in future. We really value feedback regarding our products, so thank you for sharing this with us. Best Wishes, Emmy

Posted 1 year ago

“Lampshades good delivery crazy. The courier company did not wait, they sent an e-mail saying they would come back 4 days later, which was too late as I would be on holiday. So I rescheduled delivery to a new address. They then came back an hour later but because I had changed the address they would not hand me the lampshade. So Pooky called no they still could not give me the shade, so Pooky had to contact the courier to ask for the shade back and send me another one next day delivery. Talk about a waste of time and not to mention the carbon footprint!!”

Helpful Report

Posted 1 year ago

Hi Lucy, Thank you for getting in touch with your feedback. We are glad to hear that you are happy with your lampshades. We are so sorry for the issues you have had with the delivery. Unfortunately once the address has been changed with DPD the driver is then unable to deliver to the previous address, as this is no longer the delivery address selected. This is a policy that DPD have, and this would be down to them as to whether they can deliver to an address once it has been changed. We will be sure to pass on your feedback to DPD, in the hopes they can take this on board and improve this going forward. I am glad that the Customer Service team was able to resolve this issue for you, and that you received the shade the next day. Best Wishes, Emmy

Posted 1 year ago

“It's a rechareable picture light, what more is there to say except it is gorgeous in its's simplicity.”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best Wishes, Emmy

Posted 1 year ago

“Love the light switches, will be ordering more soon. Great service too! Thank you Pooky. 👌”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Gorgeous picture lights - can’t wait to see them on the wall!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Lovely lamp & shade but much smaller than I expected. A bit pricey considering size”

Helpful Report

Posted 1 year ago

Thank you for getting in touch with your feedback! We are so glad that you are happy with your shade. I am sorry to hear that the shade was smaller than expected. We include all of the measurements for our shades on the product page for each item, to help customers choose the size they need. Hopefully this will help you choose the correct size in future, and please feel free to contact customer service at hello@pooky.com for some further guidance in regards to shade sizes. Best Wishes, Emmy

Posted 1 year ago

“Excellent quality product received very quickly, thankyou.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Great shade, safely packed and arrived in no time. Sale price. Total bargain. Thanks”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Nice lampshade and arrived within 5 days of ordering. First saw it in a showroom in Batley and was a little disappointed I couldn't purchase it there and then as it was an off the shelf design. It's good quality though, if not a little expensive but I couldn't find one a liked elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“I would recommend Pooky as a great company to deal with. I had questions before my purchase. It was easy to find a contact email address and my queues were answered very quickly. Unfortunately the lovely shade I bought didn’t fit where I had hoped so I had to return it. There were no drop off shops locally, and as I don’t have access to a car Pooky organised a collection. Again they responded quickly to my query and all their communications were very friendly and helpful. I will definitely shop with them again.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Lovely little lamp. Very versatile with no need for a plug.”

Helpful Report

Posted 1 year ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility, and we are glad that you think the same! Best Wishes, Emmy

Posted 1 year ago

“tremendous vale for money - and always excelled service!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“I have written a highly complimentary review elsewhere about an earlier purchase of Pooky lampshades but am more than happy to repeat my previously expressed delight with the Pooky products purchased by my Wife and me. They are truly excellent and the service with which they were delivered to us was impressive. Thank you to all concerned. Sir Robert Corbett.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,960 reviews