Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,962 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tremendous vale for money - and always excelled service!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“I have written a highly complimentary review elsewhere about an earlier purchase of Pooky lampshades but am more than happy to repeat my previously expressed delight with the Pooky products purchased by my Wife and me. They are truly excellent and the service with which they were delivered to us was impressive. Thank you to all concerned. Sir Robert Corbett.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“The lampshades were as beautifully crafted as expected. Moreover the process of ordering and delivery was seamless.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Absolutely love the rechargeable picture light. Works so well and no wiring to deal with. Have already recommended it to others…”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility, and we are glad that you think the same! Best Wishes, Emmy

Posted 1 year ago

“I live in jersey and ordering online doesn’t always go according to plan… except with Pooky! Easy website to use, postage reasonable and my gorgeous lampshades arrived in about four days! Excellent service! 👏👏👏👏👏👏”

Helpful Report

Posted 1 year ago

Carol, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Speedy delivery of a vey stylish lamp shade”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Obsessed with my gorgeous gingham lamp shade to go in my new work space! Amazing delivery time too.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Fantastic quality - Love my rechargeable lamp. X”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best Wishes, Emmy

Posted 1 year ago

“I’ve been eyeing up the beautiful lampshades for many years, before finally accepting that rgey are by far the best on the market! They are an investment, but worth every penny for the quality and gorgeous colours. I am thrilled with my lamps & lampshades. I will be purchasing more!”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are so glad that you love your new lampshades! Best Wishes, Emmy

Posted 1 year ago

“Great selection, easy ordering and quick delivery - thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Love that it is hand painted. Have the option to hang on my curved lamp was great. Lovely hanging over our dining table”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are so glad that you love your new shades. Best Wishes, Emmy

Posted 1 year ago

“A great replacement which arrived in two days - what more could you ask?”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Excellent service and delighted with the lampshades”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“We bought 3 lamps for our new home… So impressed with Pooky - the quality, the packaging and the price all scream real value for money. Will definitely buy more from these guys. I love this quirky, cool brand!”

Helpful Report

Posted 1 year ago

Vivienne, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Great service in terms of delivery and quality of products.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“My only regret is not buying my lights sooner. They are so chic and look so expensive. The customer service was brilliant, as always. I will be back!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great products that arrived quickly however refund seems to be taking a while from two lampshades I returned speedily.”

Helpful Report

Posted 1 year ago

Hi Venetia, Thank you for getting in touch with your feedback. We are glad to hear that you love your Pooky products! We advise that refunds can take 10 days to process, and I can see that the refund was issued early last week within this time frame. Please do contact hello@pooky.com if you haven't received this, and we can look into this further for you. Best Wishes, Emmy

Posted 1 year ago

“Have had several lampshades all good value for money with excellent packing and delivery, keep it up!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Really, really please withlamp and shade. So much so that we will be ordering another one. However; we were very disappointed when we found out we didn't get the 5% discount even though we ticked the qualifying keeping in touch box.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Once you sign up to our newsletter you should receive a discount code via email. It looks like the discount code wasn't entered at the checkout, and this would need to be done to receive the 5% first order discount. You can of course use the code on your next order with us instead, or send an email over to hello@pooky.com explaining this situation and we can refund you the 5% discount retrospectively. Best Wishes, Emmy

Posted 1 year ago

“Great service ,lamp arrived quickly and safely. Moonshine floor lamp, Black, exactly as described, excellent quality, worth every penny. Looks great.”

Helpful Report

Posted 1 year ago

Debra, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,962 reviews