Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,460 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5918

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to begin? The website is a breeze to use ,the choice of lamps and shades huge but not daunting, the packaging and delivery second to none ,the quality unmatched and the online help ,needed when I had "a senior moment " fitting the lampshade was brilliant.What more can I say.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 2 years ago

“Love Pooky! Your lighting is original, colourful with new designs regularly introduced. I am always able to find the perfect lampshade to enhance a corner of our 17th century cottage although a bigger range of wall light shades would be appreciated. I feel even better when I buy during one of your promotions! Everything safely packaged and promptly delivered.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“Brilliant- such a good product - move it around. It looks fantastic in the Shepherds hut. Thank you. Louise”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kind regards, Poppy

Posted 2 years ago

“Shade looked exactly as shown website. Colours were true to the picture. Very happy with my purchase”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Poppy

Posted 2 years ago

“Arrived promptly. Well packaged and excellent quality”

Helpful Report

Posted 2 years ago

Hi Katie, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Poppy

Posted 2 years ago

“This is not the first time I have purchased from Pooky, but again I love their products and they are so easy to deal with! I can speak to a human being and get some helpful advice/answers. Highly recommend!”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Poppy

Posted 2 years ago

“Super fun lights & great quality 🥰”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Kind regards, Poppy

Posted 2 years ago

“Great lights - good quality, good designs. Markedly nicer in comparison to the other lights I have in my home - you get what you pay for I guess!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Lovely products from in shop. Reliable delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 2 years ago

“Your website is so easy to use. Detailed measurements and photos. I chose a beautiful lampshade that arrived very quickly. Thank you”

Helpful Report

Posted 2 years ago

Hi Amy, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Chloe

Posted 2 years ago

“beautiful cordless lamps. Sit eitherside of my sofa and look fab. Love the three light levels the ease of charging, length of charge and design. Much admired.”

Helpful Report

Posted 2 years ago

Hi Susannah, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! I'm sure these look lovely in your home. Best wishes, Chloe

Posted 2 years ago

“Speedy service. However, i did receive an invoice but it would have been useful to know my gift had been sent to the recipient. I had to contact them to confirm receipt.”

Helpful Report

Posted 2 years ago

Hi Carol, I'm glad you were happy with the speedy service and I hope the receiver was happy with their gift! If you had selected for your gift card to go directly to the recipient it will have done so and the invoice you received will be proof of your purchase - this may be why the gift card was not issued directly to you. If you have any more queries about this, please do pop us an email at hello@pooky.com and a member of the team can assist you with this! Best wishes, Chloe

Posted 2 years ago

“Have bought from Pooky before and latest purchase is as good as ever,Lamp and shade are just as described and look lovely in the room. I was updated on progress of the order and delivery was as promised.”

Helpful Report

Posted 2 years ago

Hi Pauline, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 2 years ago

“So happy with my gorgeous new shade from Pooky! Really impressed how I was able to choose the right size from seeing how it looked on various different size lamps !”

Pooky 5 star review on 12th December 2023

Helpful Report

Posted 2 years ago

Hi Samantha, Thank you for sharing your image with us, the lampshade looks perfectly at home in your beautiful room! Best wishes, Chloe

Posted 2 years ago

“So pleased with my purchase of 2 beautiful lampshades great quality and something that little bit different love them 😁”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you for letting us know you're happy with your new shades, I am sure they have made a great addition to your home! Best wishes, Chloe

Posted 2 years ago

“The cordless lamp and my chosen shade are just exactly what I needed for a particular spot where I didn't want a trailing flex. I love that you have so much choice of shades for a particular base and had no problem finding the right one. I would thoroughly recommend this lamp. The delivery was quick and hassle free and well packaged avoiding any damage en route to me. I am already looking to replicate in another area of my house.”

Helpful Report

Posted 2 years ago

Hi Julia, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! We look forward to see your next Pooky purchase! Best wishes, Chloe

Posted 2 years ago

“We’re really happy with our lamp. It feels well made and is giving a joyful pop of colour in the corner.”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you for letting us know you're happy with your new purchase I am sure it has made a great addition to your home! Best wishes, Chloe

Posted 2 years ago

“Not only are Pooky's products stunning their customer service is second to none. Everything arrives promptly and any queries are answered instantly.”

Helpful Report

Posted 2 years ago

Hi Julia, We are delighted to hear that you are happy with the experience you have had, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe

Posted 2 years ago

“Really pleased with my lampshades, which are beautiful colours and good quality. Delivery was slower than I would have expected.”

Helpful Report

Posted 2 years ago

Hi Ella, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! We apologise for the slightly slower delivery lead time around Black Friday and Christmas but are glad that your items have arrived with you and that you love them as much as we do! Best wishes, Chloe

Posted 2 years ago

“Great quality and beautifully designed. Very happy with my purchase, arrived well packed and quickly.”

Helpful Report

Posted 2 years ago

Hi Eve, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase! Best wishes, Chloe

Posted 2 years ago

Pooky is rated 4.9 based on 31,460 reviews