Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,293 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,293 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lighting we have bought from Pooky on several occasion have been of very high quality and never disappointed. Costs are very fair and delivery has been quick and simple. Customer services when we needed them have responded quickly and resolved the issue. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Hazell, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Beautiful light fitting , great delivery service . Will be using again very soon”

Helpful Report

Posted 2 years ago

Hi Naomi, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Lovely lamp - very good value”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I’ve purchased quite a few time from Pooky and always had great service. The good have always arrived well packaged and in good time!”

Helpful Report

Posted 2 years ago

Hi Claire, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Fast delivery, gorgeous lamp! Very happy with my purchase!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great service and lovely products. If only I could choose myself the right size of lampshade!”

Helpful Report

Posted 2 years ago

Hi Hester, Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Great service and love the Phileas rechargeable lamp. Great choice of lampshades. Gave 4* instead of 5* because they don't provide the battery to buy with instructions on their website, you have to send the lamp back to them.”

Helpful Report

Posted 2 years ago

Hi Sally, We are so happy that you are enjoying your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! We appreciate your feedback regarding the battery. We get the lamps back if a battery needs replacing to ensure these are properly fitted and do not damage the lamp further. I do apologies for any inconvenience this causes. Best wishes, Chloe S

Posted 2 years ago

“Always high quality products with luxury finish and unique designs.”

Helpful Report

Posted 2 years ago

Hi Kate, Thank you so much for your review. We are so glad to hear you love our products! Best wishes, Chloe S

Posted 2 years ago

“Wonderful design, affordable price, high quality. Couldn’t ask for better!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience! Best wishes, Chloe S

Posted 2 years ago

“Unbelievably helpful customer service and excellent products, but in the rare occasion support is needed with a product query or quality issue the support is super friendly and generous. Also it is so nice to be able to quickly speak to a human being!! Don’t lose the personal touch Pooky as it’s what makes you sparkle 😎”

Helpful Report

Posted 2 years ago

Hi Larissa, Thank you so much for your amazing feedback. Hear at Pooky we pride ourselves on our customer service and it is lovely for us to hear it is appreciated by our lovely customers! Best wishes, Chloe S

Posted 2 years ago

“Highly recommended product, the battery life is reliable.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are glad to hear you are happy with your item! Best wishes, Chloe S

Posted 2 years ago

“Excellent product at a fair price - carefully packaged and quickly despatched - fully recommend”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you so much for your review. We are thrilled to hear you are happy with the products and service you received! Best wishes, Chloe S

Posted 2 years ago

“Brilliant ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky experience - we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“I completely love my small Pooky table light. It looks great in my place with the ambient light giving a very cozy feel. It was easy to order online and delivery was prompt. I will definitely recommend Pooky Lighting to others. Thanks.”

Pooky 5 star review on 5th December 2023

Helpful Report

Posted 2 years ago

Hi there, Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for sharing your image with us, the lamp and lampshade look perfectly at home in your beautiful room! Best wishes, Chloe S

Posted 2 years ago

“Love these lights - perfect brass colour, well made and fast delivery”

Helpful Report

Posted 2 years ago

Hi Renee, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“I have a few Pooky lights now and particularly love the Lisboa in amber.I have two in my lounge and the soft hue they give off is exactly what I was looking for. The quality of Pooky lights is excellent and the customer service very good. Highly recommend”

Helpful Report

Posted 2 years ago

Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Chloe S

Posted 2 years ago

“Easy to order and good communication to confirm the order had been received. Delivered on time too.”

Helpful Report

Posted 2 years ago

Hi Sandra, Thank you so much for letting us know you were happy with the service you received. We love to hear our customers are happy! Best wishes, Chloe S

Posted 2 years ago

“Beautiful light fittings. I’ve ordered wall lights, ceiling pendants and bathroom lights for my Victorian house refurbishment project and love the quality and detail on every item. Thanks Poooky!”

Helpful Report

Posted 2 years ago

Hi Isabella, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Chloe S

Posted 2 years ago

“Every light in my house is from Pooky, I love the designs!”

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Posted 2 years ago

Hi Jayna, We are so glad to hear that you love our Pooky products as much as we do! It is a great encouragement to everybody at Pooky when we hear from happy customers. Best wishes, Chloe S

Posted 2 years ago

“Beautiful lamps!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your feedback! We are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

Pooky is rated 4.9 based on 31,293 reviews