Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,459 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5917

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with my green light! Shades are for me a bit too expensive... Merry Christmas to Pooky! Aude de Lamaze”

Helpful Report

Posted 2 years ago

Hi Aude, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe

Posted 2 years ago

“Pooky offer a great and speedy service with products that you just keep buying, particularly loving the small rechargeable collection that work so well in many situations around the house to bring great lighting ambiance.”

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Posted 2 years ago

Hi Pippa, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 2 years ago

“Quick delivery and good product”

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Posted 2 years ago

We are so pleased to hear this, thank you for your review! Best wishes, Poppy

Posted 2 years ago

“Great speedy delivery and product as described.”

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Posted 2 years ago

Thank you for you review! It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Amazing choice of items. Quick delivery. Great prices!”

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Posted 2 years ago

Hi Laura, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Poppy

Posted 2 years ago

“Can’t wait to give the lamp as a Christmas present & get one for myself in the future”

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Posted 2 years ago

Thank you for you review, I hope your gift has gone down well! We look forward to having you back for more goodies! Best wishes, Poppy

Posted 2 years ago

“I have purchased many products from Pooky, whilst redecorating my house. I have found all the products to be of high quality and elevate the atmosphere of all rooms.”

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Posted 2 years ago

Hi Roshni, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Poppy

Posted 2 years ago

“Great quality lighting with lovely designs. It’s really decently priced for the quality.”

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Posted 2 years ago

Hi Rosie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kind regards, Poppy

Posted 2 years ago

“Always pleased with the quality of product received as well as excellent customer service if a query arises.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“The selection available at Pooky is first class. Managed to find just what I had been searching for and the site made finding the perfect matching base and shade easy. Will definitely buy from here again.”

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Posted 2 years ago

Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best wishes, Poppy

Posted 2 years ago

“I bought 2x wall light shades for my son who as the Pooky wall lights. They are beautiful, and really make the room look lovely. Great quality and beautifully made. Would definitely recommend them. The Pooky lamps and shade really are a work of art”

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Posted 2 years ago

Hi Carol, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Poppy

Posted 2 years ago

“Very slow to refund. Second time I've received fauty lightbulbs that fused all the lights in my house!”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for your review, I am sorry to see that you have had slow refunds and your bulbs have short-circuited your home. We do expect to have refunds processed in 5-10 working days from return, however, I can see that your returns were being processed during a system error which delayed getting refunds processed as we might usually. In the future hopefully this won't take as long at all for us to process. As bulbs are delicate, they can be easily damaged in transit and a short circuit is the safety mechanism in place if any damage has occurred. If this does happen, we are always more than happy to issue out replacements if wanted. I hope that your issues have been sufficiently dealt with by our team, but please don't hesitate to email at hello@pooky.com if you would like any further assistance with this. Best wishes, Poppy

Posted 2 years ago

“Characterful and reasonably price for such good quality. I particularly like the rechargeable lamps - a great addition to my craft fair set up - and I can't wait to take them camping.”

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Posted 2 years ago

Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Poppy

Posted 2 years ago

“Such a fan of Pooky lights. Never fail to satisfy.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Having purchased a few lamps and lampshades over the past few years and been very happy with them, I recently bought gift vouchers and found it very easy to do”

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Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Poppy

Posted 2 years ago

“Delighted with the lamp, its the second I have bought so far. Lovely comany.”

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Posted 2 years ago

Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“Beautiful products and terrific service - the order arrived promptly and all of the lights were in perfect condition and I'm thrilled with them.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Great products. Stylish and high quality. Thank you!”

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Posted 2 years ago

Hi Rory, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Poppy

Posted 2 years ago

“Such a great selection of lamps at a fair price. We bought the Phileas rechargeable lamp and it’s an absolute game-changer. My go to place for excellent lighting”

Pooky 5 star review on 11th December 2023

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Posted 2 years ago

Thank you so much for sharing such a lovely image with us, Grace! The Phileas looks it has made a great addition to your home. Best wishes, Poppy

Posted 2 years ago

“Great customer service, really easy to use website and gorgeous products with so much choice.”

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Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,459 reviews