Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,461 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5918

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a great selection of lamps at a fair price. We bought the Phileas rechargeable lamp and it’s an absolute game-changer. My go to place for excellent lighting”

Pooky 5 star review on 11th December 2023

Helpful Report

Posted 2 years ago

Thank you so much for sharing such a lovely image with us, Grace! The Phileas looks it has made a great addition to your home. Best wishes, Poppy

Posted 2 years ago

“Great customer service, really easy to use website and gorgeous products with so much choice.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Wowza. Isn’t it funny how a lampshade can completely transform the feel of a room? Absolutely gorgeous products as always.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“I ordered two light shades. One of the lights was missing an adjustable adaptor. I phoned your office and was asked to explain in an email, which I did. I then received an email asking for my address(surely obvious from the order number provided) I hsvrnt received the adapter yet. Newly decorated room, furniture. Only one working bedside lamp. Guests coming. Not impressed with Pooky’s merchandise checks or after sales.”

Helpful Report

Posted 2 years ago

Hi Anne, I am sorry to hear about this. I can see that after you had contacted our customer service team, and they have sent you the missing part and this has since been delivered. I am glad our team has managed to solve this problem for you, and please do contact us if you have any further issues. Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshade, arrived quickly. Very smooth buying process would definitely recommend pooky and also buy from them again.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Pooky is a high quality and classy company for lighting. There are many styles I have on my wishlist for the house already!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Absolutely thrilled with my new Giant Stella pendant. Everything was very smooth from ordering to delivery. The light was very well packed, with clear instructions.”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“single watson spotlight in antiqued brass - no exchange Bought two of these to illuminate a couple of cupboards but the G9 bulb is extremely weak and is the only bulb that will fit. Did track down a stronger one but doesn’t fit as too long. Contacted company to exchange but was refused as we had fitted them - not sure how we would have know how weak and not for purpose the bulb would be without fitting them?! Disappointed with attitude from Pooky, I’m a loyal long term customer and was willing to upgrade. I also know they do take returns and exchange because I’ve been to their outlet sales of those same items”

Helpful Report

Posted 2 years ago

“So delighted with the various Pooky wall lights, table lamps, ceiling lights and lampshades I have bought over the past 12 months as part of our full house renovation. The selection is truly outstanding, with the quality and finish excellent. We’re so pleased with the results and have received so many compliments for our Pooky lights.”

Helpful Report

Posted 2 years ago

Liz, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 2 years ago

“I ordered a rechargeable table lamp and am very happy with the product! The only thing I don’t love about it is the edges on the lampshade, as they are a little messy/wrinkly. Nothing you would notice immediately, but rather upon closer inspection. I still really like the lamp and would purchase it again!”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“So looking forward to installing my new brass lamp and beautiful, velvet-trimmed silk shade. Lovely service from Pooky with really helpful info on the phone.”

Helpful Report

Posted 2 years ago

Tracey, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Very happy with our lampshade. There was a great selection in styles and size.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent lighting, love the bases and the shades, top quality! Fast delivery 😁”

Helpful Report

Posted 2 years ago

Hi Vanessa, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“This is the second Pooky lampshade I have bought. I have been utterly delighted with both. This recent one was quite large but arrived in perfect condition. Very happy customer.”

Helpful Report

Posted 2 years ago

Amanda, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great quality, lovely timeless design, good packaging (minimal plastic) and efficient delivery.”

Helpful Report

Posted 2 years ago

Sophie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Gorgeous lamps and shades and excellent customer service”

Helpful Report

Posted 2 years ago

Caroline, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Was a delay with my order and the team helped me immediately and resolved it super quickly! It was an easy process and they were really friendly.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful pleated lampshade, exactly as appeared on the website. Came well packaged, very pleased with my purchase.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 2 years ago

“Funky Lighting”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful wall sconce and just what I wanted.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase - we are pleased that you are pleased! Best wishes, Chloe

Posted 2 years ago

Pooky is rated 4.9 based on 31,461 reviews