Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,287 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy ordering system. In store is an experience in its self. Beautiful items, well made.”

Helpful Report

Posted 2 years ago

Hey Lorraine! I just wanted to take a moment to say thank you for your comment. Your positive feedback truly means the world to us and it puts a big smile on our faces! We're grateful for your support and we'll continue to do our best to provide you with the best customer service possible. Warmest regards, Mara

Posted 2 years ago

“Beautiful lights”

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Posted 2 years ago

Hi Nicolette, I'm really glad to hear that your recent purchases have made you happy! It's always great to know that we have been able to contribute positively to someone's life. I hope they bring you joy for years to come. Warm regards, Mara

Posted 2 years ago

“Lovely product, speedy delivery - very pleased with my lampshade”

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Posted 2 years ago

Hey Ami! Thanks a ton for writing this review. Your excitement about your new Pooky lighting is absolutely contagious and I'm so thrilled to hear that you love them! I bet they're adding a beautiful touch to your home decor. At Pooky, we always strive to make our customers happy, so it's wonderful to know that you're pleased with your purchase. Cheers, Mara

Posted 2 years ago

“Love this brand, have acquired a few pieces from here and the quality is always very high.”

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Posted 2 years ago

Hi there, Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Bought 3 Pendant Glass lights for kitchen island quality excellent and look fabulous, waiting on electrician to hang them.”

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Posted 2 years ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“Wonderful quality and quickly dispatched!”

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Posted 2 years ago

Hi Isabel, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Mara

Posted 2 years ago

“Have bought 2 lamps from Pooky and absolutely love them both! The lampshades are such lovely prints and really unique, have had lots of compliments on them. I also have the rechargeable lamp which is genius as can move it around and put it on the kitchen island or dining table which looks gorgeous.”

Helpful Report

Posted 2 years ago

Hi Emilia, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Mara

Posted 2 years ago

“Great product and delivery”

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Posted 2 years ago

Hey there, Cara! I just wanted to drop by and say a big thank you for leaving a review. I'm delighted to hear that you're absolutely loving your new Pooky lighting. I'm sure they look just fabulous in your home! Your happiness really matters to me, and I'm so glad to know that you're pleased with your purchase. Warmest wishes, Mara

Posted 2 years ago

“Swift delivery despite the Black Friday rush and big thank you to Harriet for her help, absolutely great customer service :)”

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Posted 2 years ago

Hey Sarah, I am absolutely delighted to hear that you were happy with the service we provided. Thank you so much for taking the time to give us your feedback, it really means a lot to us at Pooky. Please don't hesitate to reach out to us if you need any further assistance. We are always here to help you out. Warm regards, Mara

Posted 2 years ago

“These beautiful lampshades complete our bedroom... will definitely be back for more!”

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Posted 2 years ago

Hi Jessica, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“Lovely shade. I can't usually afford Pooky shades, bu I got it ine Black Friday sale so it was excellent value.”

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Posted 2 years ago

Hi Geraldine, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Mara

Posted 2 years ago

“I recently bought 2 large Lolita lamps and linen shades. They are classic and beautiful. All finishes and fittings are high quality and they look stunning”

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Posted 2 years ago

“Now have made 2 orders from pooky for various light fittings and shades. Have been impressed not only by the speedy delivery, fantastically packaged, but also but the quality of the products too. Will definitely come back for future purchases.”

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Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Unique and beautiful products and a seamless, straightforward user experience. Highly recommend.”

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Posted 2 years ago

Hi Sinead, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Chloe

Posted 2 years ago

“I love my little Wilma light - it 'pops' a little splash of orange sunshine in the corner of my lounge and reminds me of the Flintstones. It makes me smile. Great quality and service from Pooky.”

Helpful Report

Posted 2 years ago

Hi Amelia, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

“The lights arrived very quickly and are perfect, excellent quality and stylish. I know they will be so useful both indoors and out. I'll be buying more from Pooky, that's for sure!”

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Posted 2 years ago

Hi Alison, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased and hope to see you soon! With best wishes, Mara

Posted 2 years ago

“Generally excellent. This time, base arrived broken, and exchange process looks like it will take a while.”

Helpful Report

Posted 2 years ago

Hi Helen, I am deeply sorry to hear that the base you received was broken. I completely understand how frustrating and disappointing it can be to receive a damaged product. Please know that I am here to support you and will do everything in my power to make things right. If you could please send an email to Hello@Pooky.com, I will immediately raise a replacement for you. I want to ensure that you have a product that meets your expectations and brings you joy. Thank you for your patience and understanding. Warmest regards, Mara

Posted 2 years ago

“Very helpful when I dropped them an email to ask to delay delivery as away on holiday. Quick delivery and very happy with products.”

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Posted 2 years ago

Hi Claire, Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“beautiful items and great customer service”

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Posted 2 years ago

Hi Karina, Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Amazingly vibrant and warm light omitted! Love this shade - want more.”

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Posted 2 years ago

Hi Lisa, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,287 reviews