Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,452 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Phileas rechargeable table lamp for a Christmas present. Well made, looks great. Came beautifully boxed and included a filament bulb. A handwritten personal message was much appreciated. Thank you!”

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Posted 2 years ago

Hi Susan, Your feedback is greatly appreciated, and we are glad to know that you have had a positive experience with Pooky. Thank you for taking the time to share your thoughts with us and we are overjoyed you are in love with you Phileas! Best regards, Mara

Posted 2 years ago

“LOVE 🎪❤️⭐️”

Pooky 5 star review on 13th December 2023

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Posted 2 years ago

Hey Katherine! Thanks a lot for sending in the picture. I must say, it looks like it was made for your home! Warmest wishes, Mara

Posted 2 years ago

“Lovely company with lovely lighting. Highly recommend. I now have a few Pooky items dotted about and it’s always my go to for lighting.”

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Posted 2 years ago

Hi Hannah, I hope this message finds you well. I wanted to take a moment to thank you for your kind review and for your continued support. It means the world to us that you have chosen our products again. We are truly grateful for your loyalty and we will do our best to always meet your expectations. Please don't hesitate to reach out to us if you need any assistance in the future. With heartfelt appreciation, Mara

Posted 2 years ago

“Although the item was of good quality it was not suitable. Easy enough to return . Over 10 days and still not recieved confirmation that Pooky have recieved returned item and no sign of money being returned.”

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Posted 2 years ago

Hi Gillian, I am deeply sorry to hear that you have experienced a delay in receiving your refund. I understand how frustrating it can be to wait for an extended period, and I apologise for any inconvenience this may have caused. The holiday season has caused a surge in our business, resulting in longer wait times for our customers. I appreciate your patience and understanding during this time. I am happy to inform you that I have looked into your case, and your refund has been processed and returned to your original payment method. If there is anything else I can do to assist you, please do not hesitate to contact me at Hello@Pooky.com. Best regards, Mara

Posted 2 years ago

“Bought 2 Hera table lamps and ikat lampshades for bedroom. Lovely quality and the detail on the base and twisted flex really adds to the antique look.”

Pooky 5 star review on 12th December 2023

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Posted 2 years ago

Hi Anne, Thank you for taking the time to leave a review. I'm thrilled to hear that you're loving your new Pooky lighting and that it looks fabulous in your home! If you need any assistance or have any questions, please don't hesitate to contact us. Best regards, Mara

Posted 2 years ago

“Always good communication and on trend items.”

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Posted 2 years ago

Hi Wendy, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Poppy

Posted 2 years ago

“I have ordered from Pooky on a number of occasions now and I have found the service to be prompt and easy to navigate which is a must in todays busy world. The items themselves are of excellent quality and well priced. I’m very happy with my purchase and will definitely but from Pooky again.”

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Posted 2 years ago

Hi Adrienne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 2 years ago

“I have never purchased from Pooky before but have been admirer of your products. Only ever seen in magazines and online as I am a Northern Ireland customer. When the parcels arrived I was impressed with the quality packaging to protect the high quality products within. I would 100% recommended for quality, style and service. Credit where credit is due. Merry Christmas.”

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Posted 2 years ago

Hi Wendy, Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Poppy

Posted 2 years ago

“All my table lamps are wonderfull can take them from room to room. Teresa Howes”

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Posted 2 years ago

Hi Teresa, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Very pleased with the lamp base - colour and solidity are just what I was looking for and the shade works well too. Found the lack of tracking information for delivery frustrating so never knew when it was going to arrive. Still don't know when it arrived as it was kindly taken in by a neighbour.”

Pooky 4 star review on 12th December 2023

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Posted 2 years ago

Hi Sandra, Thank you for your review, and the image, the lamp and shade look great here! So sorry to hear you did not have tracking information, this should have been emailed to you by the courier but very glad you received the items safely regardless. If there's anything we can help with, please don't hesitate to get in touch. Best wishes, Poppy

Posted 2 years ago

“The first time ive seen pooky lights I literally fell in love. They are amazingly beautiful and also very high quality. I have literally have pooky lights all around my house (bedroom/bathroom/dinning room and living room)”

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Posted 2 years ago

Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“I had always wanted to buy a Pooky lampshade, and I finally treated myself ! Simply love my green and white shade - it lights up the library part of our drawing room. How satisfying it is to update the smaller items in a room and not let the sofas , furniture and paintings take all the glory! I’m now hooked!”

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Posted 2 years ago

Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase! Best wishes, Poppy

Posted 2 years ago

“Where to begin? The website is a breeze to use ,the choice of lamps and shades huge but not daunting, the packaging and delivery second to none ,the quality unmatched and the online help ,needed when I had "a senior moment " fitting the lampshade was brilliant.What more can I say.”

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Posted 2 years ago

Hi Elizabeth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 2 years ago

“Love Pooky! Your lighting is original, colourful with new designs regularly introduced. I am always able to find the perfect lampshade to enhance a corner of our 17th century cottage although a bigger range of wall light shades would be appreciated. I feel even better when I buy during one of your promotions! Everything safely packaged and promptly delivered.”

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Posted 2 years ago

Hi Fiona, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“Brilliant- such a good product - move it around. It looks fantastic in the Shepherds hut. Thank you. Louise”

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Posted 2 years ago

Hi Louise, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kind regards, Poppy

Posted 2 years ago

“Shade looked exactly as shown website. Colours were true to the picture. Very happy with my purchase”

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Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Poppy

Posted 2 years ago

“Arrived promptly. Well packaged and excellent quality”

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Posted 2 years ago

Hi Katie, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Poppy

Posted 2 years ago

“This is not the first time I have purchased from Pooky, but again I love their products and they are so easy to deal with! I can speak to a human being and get some helpful advice/answers. Highly recommend!”

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Posted 2 years ago

Hi Mary, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Poppy

Posted 2 years ago

“Super fun lights & great quality 🥰”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Kind regards, Poppy

Posted 2 years ago

“Great lights - good quality, good designs. Markedly nicer in comparison to the other lights I have in my home - you get what you pay for I guess!”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

Pooky is rated 4.9 based on 31,452 reviews