Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,405 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5907

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not touch poor quality”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear that you have not had a good experience with us. I can see you have made an order with us back in 2023 that was not returned to us so please do get in touch if we can help at all with any further orders that have been made and we will be happy to look into this further. Best wishes, Em

Posted 1 year ago

“What a game changer ! I chose the smaller rechargeable light for my “luxurious loo” !”

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Posted 1 year ago

Hi there, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product Best wishes, Em

Posted 1 year ago

“Great quality lights with a wide range to choose from. The ability to order and send back allowed me to look at several options in situ to choose the best fit. I have ordered a lot of Pooky lights for a whole house renovation. They are easy to order and have all arrived promptly.”

Helpful Report

Posted 1 year ago

Hi there, Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon! Best wishes, Em

Posted 1 year ago

“Beautiful quality products. Not sure about the separate remote control for rechargeable lights however - I think I’d prefer an on-off button on the lamp itself”

Helpful Report

Posted 1 year ago

Good afternoon, We’re so glad to hear you're pleased with your purchase. Thank you for the feedback with the switch button. I have passed this over to our production team! Thanks for supporting us – we truly appreciate it Best wishes, Em

Posted 1 year ago

“Pooky is my go to place for lighting. Having bought various bases and shades I was not disappointed with my purchase this time, beautiful colour and quality. Thank you Pooky.”

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Posted 1 year ago

Hi Denise, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Paris

Posted 1 year ago

“Beautiful hurricane candle holder and fantastic price in the sale, the marble is the same as our fireplace surround, looks very classy! Could not see anything similar from anywhere else, and always looking for unique looks, happy customer.”

Helpful Report

Posted 1 year ago

Hi there, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Em

Posted 1 year ago

“We have bought a range of lights , pendant, wall and picture lights. The quality is excellent and the Communication clear and quick.”

Helpful Report

Posted 1 year ago

Hi there, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Kindest regards, Em

Posted 1 year ago

“Love the lamp! It is stylish as well as quirky. So pleased to finally have a lamp where we have no plug socket! Would like to be able to put it on a timer to come automatically everyday though. Bit annoying that the lampshade and base shipped separately so had to check in with customer services however they answered super quickly and were totally happy to help.”

Helpful Report

Posted 1 year ago

Hi there, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!. Kindest regards, Em

Posted 1 year ago

“The most beautiful lamp shades, they have given my living space a real softness, I love them! The craftsmanship is just incredible, I think I’m hooked, I will definitely be purchasing more for my bedrooms!”

Helpful Report

Posted 1 year ago

Hi there, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Kindest regards, Em

Posted 1 year ago

“Wonderful products, well packaged and prompt delivery service. They offer a unique qulity brass finish at a very reasonable price, which looks classy and not cheap.”

Helpful Report

Posted 1 year ago

Hi Jonny, It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you. Best wishes, Paris

Posted 1 year ago

“Great product, excellent customer service”

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Posted 1 year ago

Hi there, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Best wishes, Paris

Posted 1 year ago

“Hard to give a star rating that reflects all aspects of buying from Pooky - the lamps look good and what I expected but one of them was packaged with a goodly amount of polystyrene, which is unacceptable environmentally. The silk shade is fragile, definitely, but there are a number of greener packaging options around and I feel Pooky could and should have used one of those. It will put me off using their products again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. We are acutely aware of our carbon footprint and the impact we have on the environment. That is why, for the most part, our packaging is almost entirely recyclable and for those elements that cannot be we are always researching for alternatives that will ensure our products arrive in perfect condition at their destination. If we use bubble wrap it is an eco friendly form that can be recycled but unfortunately only at recycling plants that have invested in the equipment to do so, which is sadly lacking in the UK at present. The only element of our shade packaging that is non-recyclable is a light plastic wrap that goes around the shade itself to project the fabric. All other elements of the packaging are fully recyclable and are needed to ensure safe delivery. Regardless, please do rest assured that it is a top priority for us and we are keenly aware of our need to keep up! Best wishes, Em

Posted 1 year ago

“Would love to leave a 5-star review as I love your designs but shopping on Pooky has been a frustrating experience. The products I want are never in stock or out of stock quickly, e.g. the Tremmers single wall fitting - out of stock for months. The scallop lampshade in blue and pink - out of stock for months or sold out quickly. And why, in the age when reversible gimbals are common, do you only sell either pendant or table lamp fittings? I was after the Heraldic blue in a particular size for table lamp, but - after speaking to your customer services, it was only available as pendant fitting. You would be able to maximise your customers' choices by selling shade with reversible gimbals!”

Helpful Report

Posted 1 year ago

Hi there, Thanks so much for your review. I apologise that we did not have the shade that you wanted in the reversible gimble. We are slowly moving most of our shades onto a reversible gimble, however, with some it is not possible. We do have a wide range of shades that have the reversible gimbal-580 in stock right now. I apologise that none of these were suitable for you. We hope to see you again soon! Best wishes, Em

Posted 1 year ago

“Fabulous lamps and very happy with purchases”

Helpful Report

Posted 1 year ago

Hi Sarah, We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do. Best wishes, Paris

Posted 1 year ago

“The Kings Road shop had the full range to see and the staff gave good advice and were very helpful trying different shades on lamps. Ordered that day and everything arrived within five days. Excellent quality and trouble free . Thanks”

Helpful Report

Posted 1 year ago

Hi Robert, Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon! Best wishes, Paris

Posted 1 year ago

“Beautiful products, absolutely amazing customer care and attention.”

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Posted 1 year ago

Hi Fran, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the products. Best wishes, Paris

Posted 1 year ago

“Excellent quality, design and quick delivery”

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Posted 1 year ago

Hi Charlotte, It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile. Best wishes, Paris

Posted 1 year ago

“I'm now up to 3 of the Reed rechargeables because I love their versatility. Initialy I had a problem with one of the light and sent a mail to the team. A couple of photots later and a new base was on its way to me. Excellent products and customer service.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you for your thoughtful feedback! We’re so glad to know we met your expectations and that we were able to sort this out for yourself. Your satisfaction is our top priority! Best wishes, Paris

Posted 1 year ago

“Very good service and an excellent website with helpful tips for choosing the right product.”

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Posted 1 year ago

Hi Patricia, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Best wishes, Paris

Posted 1 year ago

“I love Pooky lamp shades. Unfortunately the one I bought was darker than it looked on the website. So didn’t give the light I was expecting”

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Posted 1 year ago

Pooky is rated 4.9 based on 31,405 reviews