Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,681 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5935

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was excellent and my products arrived promptly. Professional and responsive.”

Helpful Report

Posted 11 months ago

Hello Dianna, Thank you so much for your 5 star review! We are so thrilled to hear that you have had an excellent experience with Pooky. Your positive feedback means so much to us! Warm wishes, Ella.

Posted 11 months ago

“Our bathroom is full of pooky lights! The fabulous chandelier and wall lights with rechargeable bulbs. We get so many compliments on the lights. The chandelier is just stunning and such a statement piece. The wall lights give a gorgeous, cosy lighting which is perfect for bath night!”

Pooky 5 star review on 8th September 2025

Helpful Report

Posted 11 months ago

Hello Marcia, Wow! What a gorgeous bathroom! Thank you so much for your wonderful review. We are so pleased that you love your Melvillous chandelier and rechargeable wall lights, they look amazing! We are always thrilled to see our products inside our customer's homes, thank you for sharing this image. Kind regards, Ella.

Posted 11 months ago

“Great product, I was pleased with the delivery and teh level of customer service when it arrived damaged by the post.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your review! We're so pleased to hear that you're happy with your product and that our customer service team was able to support you when the item arrived damaged. While we’re sorry for the initial issue, it’s great to know it was quickly resolved to your satisfaction. We truly appreciate your feedback! Kindest regards, Ella.

Posted 11 months ago

“This was my first purchase from this company. The products are not cheap but you get what you pay for. I bought a tiny rechargeable lamp and lampshade and am delighted with both. I would highly recommend Pooky and I will certainly be buying from them again.”

Helpful Report

Posted 11 months ago

Hello Sally, Thank you for your great review! We're thrilled to hear that you're delighted with your rechargeable lamp and lampshade. We take great pride in the quality of our products, so it's wonderful to know you feel they were worth the investment. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase! Warm regards, Ella.

Posted 11 months ago

“Love my new rechargeable Pooky Lights. They make the room cosy, and lovely lighting on our dinner table.”

Helpful Report

Posted 11 months ago

Hello Maxine, Thank you for your kind review! It is fantastic to hear that you love your new rechargeable lamp, and how it has given your room a cosy ambience. We appreciate your positive feedback very much. Kindest regards, Ella.

Posted 11 months ago

“Love the rechargeable lamp range - perfect for lighting those tricky areas! Gorgeous selection of shades and it’s so helpful you can view the base with different shades on the website. Great customer service and you can speak to a human being which is so helpful. This is my third Pooky purchase and I’m already eyeing up some new shades to update some old, much loved bases! Pooky is my go-to for any form of lighting - fantastic designs, fabric and quality. Thank you!”

Helpful Report

Posted 11 months ago

Hi Tracey, Thank you so much for your 5 star review! We are very proud of our rechargeable range, so it is wonderful to hear that you love it too! We are glad that you had a great experience with our customer service team, we truly believe speaking to a real person makes all the difference. We really appreciate your continued support, and we look forward to you shopping with us again in the future! Best wishes, Ella.

Posted 11 months ago

“Whilst some of 2 of the 4 lights were beautiful, one pendulum light fitting arrived with badly visible damaged/scratched metal, and notable colour difference in shade v rest of fittings, alongside a bubble in one of the glass lampshades which is also very visible. There has been no response to our emails and we keep getting a sorry we are unable to connect you on the customer service number shared. Disappointing & inconsistent quality, and zero customer service.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your feedback, we’re truly sorry to hear about your experience. We sincerely apologise for the quality issues you encountered with your order, as well as the lack of response from our customer service team. This is far from the level of service we aim to provide, and we completely understand your frustration. We have looked through our customer service inbox and unfortunately cannot find any emails regarding your order. Our customer service email is hello@pooky.com. We would like to resolve this as quickly as possible for you, so a member of our customer service team has been in touch to offer you either a replacement or a discount. We sent you an email on the 9th of September. Thank you again for bringing this to our attention—we take your comments seriously and are committed to improving both our product quality and customer support experience. Kindest regards, Ella.

Posted 11 months ago

“I love my lights - they've made my newly decorated rooms complete and so homely!”

Helpful Report

Posted 11 months ago

Hi Cat, Thank you so much for your lovely review! We're delighted to hear that your new Pooky lights have completed your home perfectly, just in time for cosy season! We appreciate your support. Kind regards, Ella

Posted 11 months ago

“The copper light looks very good over my table and casts a warm glow. Delivery was very quick. The lamp had been very well packed in bubble wrap, which was fortunate as the outer box was extremely damaged on one corner. The lamp was easy to install and we are pleased by the quality.”

Helpful Report

Posted 11 months ago

Hello Jennifer, Thank you for your positive review! We're so pleased you are happy with your order. However, we're really sorry to hear about the damage to the outer box during transit. This definitely isn't the condition we want our parcels to arrive in. We'll be passing your feedback on to our shipping team to help prevent this in future. Kind regards, Ella.

Posted 11 months ago

“Really happy with the lamp and shade. Feels very good quality and looks just how I wanted. Great service as well. I am a repeat customer and always recommend pooky when asked”

Pooky 5 star review on 3rd September 2025

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your glowing review! It is great to see the Cavendish lamp in your beautiful home, it works perfectly! We're so glad to hear you've had consistently great experiences with our products, and it really means a lot to us that you are recommending Pooky to others. We are grateful for your continued support. Best wishes, Ella.

Posted 11 months ago

“Excellent first contact experience with Pooky Lighting. Very helpful, and made me feel that I was important to them. Will use again.”

Helpful Report

Posted 11 months ago

Hi Louise, Thank you so much for your wonderful review! We are so happy to hear that your first experience with Pooky was a positive one. Making our customers feel valued is incredibly important to us, and it's great to know we hit the mark. We look forward to helping you again in the future! Kindest regards, Ella.

Posted 11 months ago

“Lamps are of excellent quality. Perfect for our needs. Delivery was prompt.”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your brilliant review! We are thrilled to hear that you are happy with your new lamp and that delivery was swift. It is always our aim to provide a prompt delivery service. Warm wishes, Ella.

Posted 11 months ago

“Very pleased with the lamp and shade I bought. Very good quality and adds that touch of luxury to the room.”

Helpful Report

Posted 11 months ago

Hi Petra, Thank you for your wonderful review! We're delighted to hear that you’re pleased with the lamp and shade and that they add a touch of luxury to your room. Your satisfaction is our top priority, and we truly appreciate your feedback! Warm wishes, Em

Posted 11 months ago

“Wechave recently set up the trade account with Pooky Lighting. The experience has been fantastic, customer service is brilliant. Keep up the good work.”

Helpful Report

Posted 11 months ago

Hi Aris, Thank you for your fantastic review! We're thrilled that you're having a great experience with your trade account and that our customer service has met your expectations. Your support means the world to us, and we'll keep striving to deliver the best! Warm regards, Em

Posted 11 months ago

“Love the new plug less lamps. All ways fantastic colour bases and great designed lamp shades. I have never been disappointed with products at all.”

Helpful Report

Posted 11 months ago

Hi Jane, Thank you for your lovely review! We're thrilled to hear that you're enjoying our rechargeable lamps, along with our vibrant colour bases and stylish lamp shades. It’s fantastic to know we’ve kept you satisfied with our products! Warm regards, Em

Posted 11 months ago

“I was pleased with the quality of the picture lights I ordered and they weredelivered promptly. however I was disappointed not to be given the 5% new customer discount your website promised”

Helpful Report

Posted 11 months ago

Hi Paul, Thank you for your review! We're glad to hear that you're pleased with the quality of the picture lights and the prompt delivery. We apologise for the oversight regarding the 5% new customer discount; I cant see any communication from you regarding this. Please do email in and we will be happy to look into this further. Our customer service email is hello@pooky.com Warm regards, Em

Posted 11 months ago

“We're very happy with the quality of our Pooky lampshades, the ease of ordering and speed of delivery.”

Helpful Report

Posted 11 months ago

Hi Tracy, Thank you so much for your wonderful review! We're delighted to hear that you're happy with the quality of your Pooky lampshades and that you found the ordering process and delivery speed to your liking. It’s always our aim to provide a seamless experience! Warm regards, Em

Posted 11 months ago

“I’d been struggling to find somewhere to buy nice lampshades and then I found Pooky! Found the perfect shade to go with a lovely lamp base I had recently inherited. Excellent quality and fast efficient service ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 11 months ago

Hi Emma, Thank you so much for your fantastic review! We're thrilled you found the perfect lampshade to complement your inherited lamp base. It’s always our goal to provide excellent quality and fast service, and we're delighted to hear we hit the mark! Warm regards, Em

Posted 11 months ago

“Absolutely love my 2 little lamps, one for static caravan and the other for kitchen at home. Amazing customer service, nothing is too much trouble.”

Helpful Report

Posted 11 months ago

Hi Marion, Thank you so much for your lovely review! We're thrilled to hear that you adore your lamps and found our customer service to be amazing. It’s always our pleasure to help! Warm wishes, Em

Posted 11 months ago

“Very pleased with most aspects of our tall reading lamp. Would have given a 5 star but the cable length is not very generous. 1.4m approx. Has a nice olive green cable which we need to attach to ugly white extension lead. Think cable length should be included in product details.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you're pleased with your tall reading lamp. We appreciate your feedback regarding the cable length and will certainly consider it for our product details. Your insights help us improve! Warm wishes, Em

Posted 11 months ago

Pooky is rated 4.9 based on 31,681 reviews