Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 16th December 2025

Juliette H

Pooky 5 star review on 15th December 2025

Christine S

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the perfect lights here after searching a lot of websites and physical shops. Delivery was faster than I expected and lights look great.”

Helpful Report

Posted 1 year ago

Lynne, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Beautiful quality light fittings and lampshades. The Scarlett red colour didn’t match on two different designs of the card shades, but the return process was free and easy, and the shades I have bought since do match in colour.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you were happy with the returns service, and that you love your new Pooky shades. It is always great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Pooky have a wide range of fun, varied and good quality lighting. As a designer I use them time and again in my projects.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“I’ve been ordering from Pooky since the first week they opened. They are my ‘go to’ option for affordable stylish lighting. Their customer service is brilliant and I know that when I order for clients they will never be disappointed.”

Helpful Report

Posted 1 year ago

Julie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“My beautiful lampshade arrived very quickly and is just perfect for my g-plan standard lamp.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

“Absolutely love my lamps. Great customer service and fast delivery.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“beautiful product and a very speedy service”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Just had my first Pooky lamp base and shade and they didn’t disappoint. I am super happy 😊”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“So pleased with my new lamp shades, very good quality and worth the money - arrived quickly and well packed.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

“I had been contemplating buying a rechargeable lamp for months. So happy I chose Pooky. It’s looks fabulous and such lovely quality. Love the gold case they supply to hold the remote control. Highly recommend them.”

Pooky 5 star review on 5th November 2024

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best wishes, Emmy

Posted 1 year ago

“This is the lamp of dreams. I’ve seen it in so many instagram posts and in other people’s homes, never have I coveted a gorgeous little piece of homeware so much. When I finally treated myself it was a delicious experience. The options to choose from many different bases and then shades, the communication, the arrival, the packaging, the quick charger - I love this lamp. I am already planning excuses to purchase more.”

Helpful Report

Posted 1 year ago

Bridget, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Excellent range of products- not cheap but good quality. Trennen light fittings and pink marbled shades look great as bedside lights. However, the marbled paper shades, when the lights are on, reveal dark specks which look rather like mildew. I'm assuming, as they are all the same, that it is to do with the texture of the paper used rather than damp! Considered returning them but had taken the protective film off.”

Helpful Report

Posted 1 year ago

Hi Vivienne, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear about the issue with your shades. Please can you send a photo of your shades, along with your order number to hello@pooky.com? Then our customer service can look into this for you, and try and get this issue resolved. Best wishes, Emmy

Posted 1 year ago

“Amazing prompt service, easy returns and very quick delivery. Overall excellent”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Absolutely love the rattan lampshade it's just what I was looking for! The only thing I will say is I love that you can choose the fitting colour but would have loved to have been able to choose the cord colour. Having said that I still love it & can't wait to put it up when the bedroom is finished 😊”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are so glad that you love your new new lights! Best wishes, Emmy

Posted 1 year ago

“Absolutely delighted with my purchases .I am so glad I made the effort to go to a showroom as it made my decisions easier and the staff were very helpful.”

Pooky 5 star review on 4th November 2024

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“I love Pooky lampshades and I just wish they would make complementary cushions and throws.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Absolutely love Pooky lights and designs (althought I was very upset you no longer stock the stone wall sconces). Very prompt delivery and loads of very clever modern touches, disguised as beautiful, classic lights.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Always very happy with Pooky’s products and swift delivery. The helpful in store attitude is also fantastic.”

Helpful Report

Posted 1 year ago

Hi Kate, We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Gorgeous silk lampshades, perfect match. Very happy with purchase!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

“Gorgeous products - really add a huge amount the the room.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,959 reviews