Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,211 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pooky offer the most delightful range of interior and exterior lights and accessories. Always my go to when searching for lighting for my home.”

Pooky 5 star review on 21st February 2025

Helpful Report

Posted 1 year ago

HI Nicola, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 11 months ago

“It's a beautiful light and was delivered quickly with care. The only problem is that the connection box is too big once the wires are connected to be able to assemble the light. I really recommend throwing it out and using smaller connectors.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 11 months ago

“Item ordered was exactly as shown and described. Had emailed with a question about product before ordering and was answered quickly and with all information asked for. Excellent quality and just what I wanted.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 11 months ago

“Fast despatch and fantastic light! The rechargeable wall lights are so bright and beautiful x coming back for another 3!”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 11 months ago

“I never leave reviews but you guys have been so good to deal with I feel obliged. We've kitted most of our house out with your lighting now and your products have been great and customer service truly excellent. Can't praise you enough.”

Helpful Report

Posted 1 year ago

Hi there, Thanks a bunch for your kind words! We're so pleased you’re happy with everything, and we’ll keep working hard to make sure you always have a great experience. Best wishes, Em

Posted 11 months ago

“Very happy with my Pooky lights and customer service has been amazing”

Helpful Report

Posted 1 year ago

Hi, Thank you for your thoughtful feedback! We’re so glad to know we met your expectations. Your satisfaction is our top priority. Best wishes, Em

Posted 11 months ago

“Lovely choice of lighting . I have purchased a few lights from Pookey . The website is user friendly. You are kept up to date on your purchase and it arrives a couple days later.”

Helpful Report

Posted 1 year ago

Hi Sally, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Em

Posted 11 months ago

“Absolutely beautiful shades … arrived within a few days!”

Helpful Report

Posted 1 year ago

Hi Mary, Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service. Best wishes, Em

Posted 11 months ago

“I am writing about the service at Pooky. I love that you can actually speak with somebody without any difficulty. I had an issue that I didnt' think was possible to solve, but they were fantastic and sorted out my problem. I highly recommend Pooky and will be ppurchasing from them again.”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thanks for your fantastic review! We're so pleased you were happy with your experience. If there's anything we can do for you in the future, just let us know! Best wishes, Em

Posted 11 months ago

“Love your lamps - have bought green glass bases before, and recently a Mathew Williamson shade. Always a fabulous choice and the smartest. I teamed the MW shade with a less expensive base from elsewhere in the perfect colour match . However still looks great. Somewhat akin to wearing a simple suit with a designer hat !”

Helpful Report

Posted 1 year ago

Hi there, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Best wishes, Em

Posted 11 months ago

“The product prices are deifnitely on the high side, although they are very good quality and beautiful. The only thing I was disappointed about was there was no cable switch on the cord - for the price I would expected this - very awkward when using the table lamps as a bedside lamp as we are.”

Helpful Report

Posted 1 year ago

Hi Emma, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it. I have passed your feedback along to our product team to review. Best wishes, Em

Posted 11 months ago

“All my pooky products are so perfect. Love this brand!”

Helpful Report

Posted 1 year ago

Hi! We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do. Em

Posted 11 months ago

“Bang on trend, quality lights that I just can’t resist!”

Helpful Report

Posted 1 year ago

Hi, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. Kindest regards, Em

Posted 11 months ago

“Very good quality and beautiful shades with tasteful attachments. Really useful and supportive staff. Truly recommend”

Helpful Report

Posted 1 year ago

Hi, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 11 months ago

“Attractive small light, ideal for areas far from an electric plug. Good background lighting. Seems very well made. However turning it on without the remote control is fiddly as it is difficult to find the switch without removing the shade and the light itself from the base. The remote control is the answer as long as you are near to the light, but ours does not work much more than 3 metres away, so we cannot for example turn on the light from our bed. Maybe the battery provided is old?”

Helpful Report

Posted 1 year ago

Hi, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. I have passed your feedback to our product team to review. Em

Posted 11 months ago

“Great lampshades - well designed and well made, in lovely subtle colours, a very fair value for money.”

Helpful Report

Posted 1 year ago

Hi William, We really appreciate your feedback and are so glad the product is working well for you. Thanks for your support. Best wishes, Em

Posted 11 months ago

“I absolutely love my lampshades. Amazing quality and they arrived really quickly. I was really impressed.”

Pooky 5 star review on 17th February 2025

Helpful Report

Posted 1 year ago

Hi Lucy, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it! Best wishes, Em

Posted 11 months ago

“Love my pooky light - has added colour to my lounge and has a really impressive charge last time which a lot of similar dont have.”

Helpful Report

Posted 1 year ago

Elizabeth Morton, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 11 months ago

“Lovely design very well made,I love it.”

Helpful Report

Posted 1 year ago

Hi Caroline, We really appreciate your feedback and are so glad the product is working well for you. Thanks for your support! Best wises, Em

Posted 11 months ago

“Lovely shape lamp, nice glaze and good size. 4/5 stars because the colour online isn't representative of the actual colour. All the pics of it online have the colours 'pumped up' so the lamp looks like it has a brightish but still subtle turquoise look to it. In real life it's a slightly drab but neutral blue-grey. I'm going to add a brighter shade to it and keep as I love the shape. I haven't had this colour issue with other websites.”

Helpful Report

Posted 1 year ago

Hi there, Your feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else! Kindest regards, Em

Posted 11 months ago

Pooky is rated 4.9 based on 31,211 reviews