Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anonymous

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My lamp base is beautiful. Just as shown in the online image and solidly made. The delivery was swift and perfectly packaged! Thank you!”

Helpful Report

Posted 1 month ago

Hello there, Thank you for your wonderful review. We’re glad the lamp base is beautiful, solidly made, and that the delivery was swift and perfectly packaged. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 1 month ago

“Pooky didn’t disappoint with my order for a Teinky rechargeable lamp! It arrived really quickly, in superb packaging and fully complete. It is simple to charge and ready to go within a few hours. I was expecting a remote control but that was my fault for not reading the info properly- I thought all rechargeable lights came with a remote control. The lamp feels strong and well made and looks great in our kitchen. It’s so convenient to have a moveable lamp. The light is perfect for our needs.”

Helpful Report

Posted 1 month ago

Hello Jayne, Thank you for your wonderful review. We’re glad the rechargeable lamp arrived quickly, was well packaged, and easy to charge. It’s great to hear it’s a convenient addition to your kitchen and that you’re happy with the build and light. If you ever need any tips or have questions about remote options, we’re here to help. Kind regards, Em

Posted 1 month ago

“Great product. Perfect. Thank you.”

Helpful Report

Posted 1 month ago

Hello Sara, Thank you for your wonderful review. We’re glad you’re enjoying the Pooky product and that it’s perfect for you. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 1 month ago

“Beautiful rechargeable lamps. Look well made and delivered well packaged. Easy to charge the lamps and set up.”

Helpful Report

Posted 1 month ago

Hello Jane, Thank you for your wonderful review. We’re glad you’re enjoying the Pooky lamps and that they arrived well packaged and easy to set up. If you ever need charging tips or further assistance, we’re here to help. Best wishes, Em

Posted 1 month ago

“I have bought 3 Pooky lampshades in the last 6 months. They are each stunning, supreme quality, well made and delivered in good time. Whilst not cheap they are worth every penny.”

Helpful Report

Posted 1 month ago

Hello Alison, Thank you for your wonderful review. We’re thrilled you love the lampshades and that they’re worth every penny. If you’d like any care tips or help choosing another shade, just let us know. Kind regards, Em

Posted 1 month ago

“Really nice funky lamp. Shade was quite pricey and demanded a suitably sized bulb. I expected that to be included but wasn’t. Post and delivery was very efficient.”

Helpful Report

Posted 1 month ago

Hello Gary, Thanks for your review. We’re glad you’re enjoying the lamp overall. We understand the shade and bulb requirements can feel a bit pricey. If there’s anything else you need or you want to discuss the shade timing, please drop us your order number and any details. Kind regards, Em

Posted 1 month ago

“Ordered a matching shade and lamp in rattan but got completely different colours!!!”

Helpful Report

Posted 1 month ago

Hello there, Thanks for sharing your experience. We’re sorry to hear the colours didn’t match what you ordered. Please can you contact us with your order number and photos of the item you received? We’ll gladly look into a replacement or return options and make this right as quickly as possible. Kind regards, Em

Posted 1 month ago

“Excellent quality and speedy delivery”

Helpful Report

Posted 1 month ago

Hello Nicola, Thank you for the 5-star review! We’re thrilled you’re happy with the excellent quality and speedy delivery. If you need any further assistance or have feedback for future purchases, we’re here to help. Kind regards, Em

Posted 1 month ago

“Beautiful products, I have used Pooky lighting in a few settings. On this occasion, the colour wasn't quite right and had to be returned. The Pooky return process was easy, always good to know. I will be taking a second look at their products to find the right colour.”

Helpful Report

Posted 1 month ago

Hello Janine, Thank you for the 5-star review! We’re glad you love our lighting and that the return process was easy. Sorry the colour wasn’t quite right this time, but we’re here to help you find the perfect match. Please let us know if you’d like any recommendations or assistance in selecting the right colour. Kind regards, Em

Posted 1 month ago

“Really pleased with my twinky lamp looks lovely and well made however I was disappointed to find that the remote was not included considering the price”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star review and for your feedback. We’re glad you love the lamp! Please let us know if you need any further information. Kind regards, Em

Posted 1 month ago

“Another excellent purchase from Pooky, the shade is of fine quality , and the description was as described, very fast delivery a so very well packaged , great service from pooky again.”

Helpful Report

Posted 1 month ago

Hello John, Thank you for the fantastic 5-star review! We’re delighted you’re happy with the shade’s quality, accuracy of the description, and the fast delivery and packaging. We truly appreciate your support and look forward to serving you again. Kind regards, Em

Posted 1 month ago

“Just love this lampshade - it arrived beautifully protected and packaged within 2 days or ordering. Looks stunning. Can’t wait for the other one to come back into stock so I can complete the look in the room.”

Helpful Report

Posted 1 month ago

Hello Stephanie, Thank you so much for the lovely 5-star review! We’re thrilled you love the lampshade and that it arrived safely and quickly. We can’t wait for the second one to come back into stock so you can complete the look. Warm regards, Em

Posted 1 month ago

“Absolutely gorgeous product. The design of the shade matches the lamp base perfectly and the base itself is solid and substantial. It’s so useful around the house – I definitely want more of these in my life!”

Helpful Report

Posted 1 month ago

Hello Debbie, Thank you for the wonderful 5-star review! We’re thrilled you love the design, the base, and that it’s useful around the house. We’d love to help if you decide to add more pieces. Warm regards, Em

Posted 1 month ago

“Excellent service,Excellent product could not be more pleased will certainly recommend you. Thankyou very much.”

Helpful Report

Posted 1 month ago

Hello Jonathan, Thank you for the wonderful 5-star review! We’re so glad you’re happy with both the service and the product. If there’s anything else we can help with, please don’t hesitate to reach out. Kind regards, Em

Posted 1 month ago

“Overall happy with the lights we ordered and how they look, the design is great. One of the bulbs we ordered was faulty and they sent a replacement super quickly. One small criticism - the terminal blocks that came with the fixtures were not the best quality, so we decided to buy this part again separately.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the kind 4-star review! We’re glad you’re happy with the look and that the replacement bulb arrived quickly. Sorry to hear the terminal blocks weren’t up to scratch. Please get in touch of there is anything we can help with. Kind regards, Em

Posted 1 month ago

“Stylish lamps, great customer service”

Helpful Report

Posted 1 month ago

Hello Lorenzo, Thank you for the fabulous 5-star review! We’re thrilled you think the lamps are stylish and that you enjoyed our customer service. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Beautiful light, reasonably priced and arrived securely packaged.”

Helpful Report

Posted 1 month ago

Hello Jenny, Thank you for the fabulous 5-star review! We’re so glad you love the light, find it reasonably priced, and that it arrived securely packaged. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“I love my pooky lights. They are so well made and they look beautiful. And the company have been first class responsive. I want some more.”

Helpful Report

Posted 1 month ago

Hello Helen, Thank you for the fabulous 5-star review! We’re delighted you love your Pooky lights and that our service has been first class. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Great quality, well packaged, good delivery and a great light fitting to suit our bookcase lighting dilemma. Straightforward to install and look great.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the fabulous 5-star review! We’re delighted you’re happy with the quality, packaging, delivery and that the light fits your bookcase lighting dilemma. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Visited the Gloucester store, fantastic selection great service. Really thrilled to be able to see online range in store.”

Helpful Report

Posted 1 month ago

Hello Kerry, Thank you for the fabulous 5-star review! We’re delighted you enjoyed the Gloucester store and being able to see our online range in person. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

Pooky is rated 4.9 based on 31,361 reviews