Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,587 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Jan P

5940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My entire flat is full of your delightful lamps. I love your variety, playfulness and sense of humour. And your price point makes it so attractive!”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for sharing this wonderful feedback. We’re thrilled you’re enjoying the variety, playfulness, and value of our lamps for your flat. If you ever need any assistance or a new piece to love, we’re here. Kind regards, Em

Posted 2 months ago

“LOVE Pooky lighting and have previously bought a couple of pendant lights and had 0 problem. Recently I bought the double crail outdoor light and the quality/QC was very poor. Thinking the first one was a fluke I reordered again but unfortunetly the imperfections were worse on the replacment. Personally the manufacturing quality was not reflected in the price. Easy returns and the customer serivce I cannot fault, more disapointed as i really liked the Light Fixture”

Helpful Report

Posted 2 months ago

Hello Holly, We’re really sorry to hear about the quality issues with the double Crail outdoor light and understand how disappointing that must be, especially after positives with other pieces. We appreciate you giving us another chance and are glad returns are straightforward. If you have any further questions, please email hello@pooky.com and we will be happy to help. Kindest regards, Em

Posted 2 months ago

“I have bought some great lights from Pooky, but the last purchase, the Large Seurat rechargeable picture light was a big disappointment. It is fiddly to mount and gives very low, poor light. The magnetic grip seems ok, but even with the moveable arm (flimsy) it is impossible to fully floodlight a picture. Definitely go for a spot option, as the strip light effect does nothing to enhance an artwork. I have to press the remote several times to get a reaction. Cannot recommend,”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re sorry to hear the Large Seurat rechargeable picture light didn’t meet expectations and that you’re finding it fiddly to mount, with low light output and issues with the remote and arm. If you would like to send us some images so we can look into this further please email or customer service team on hello@pooky.co.uk Kind regards, Em

Posted 2 months ago

“I really like my Blake rechargeable picture light. It is very easy to charge and has a very long life. It lights my 90cm by 90 cm painting very well. I bougth it in brass as this was the only finish available but contacted Pooky's customer service to check whether it would also become available in the bronze finish. I received a very speedy and helpful response from Megan who has now put me on the waiting list for when the bronze picture light is back in stock. All round great product and service.”

Helpful Report

Posted 2 months ago

“Very pleased with our lovely light shade. Ordering and delivery processes excellent. Very prompt and product well packaged.”

Helpful Report

Posted 2 months ago

Hi Anna, We’re thrilled to hear you’re very pleased with the light shade, and that ordering, delivery, and packaging went smoothly. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Quick delivery, very happy with the light and easy to install. Looks great!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re thrilled the delivery was quick, it was easy to install, and it looks great. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 months ago

“Pooky Lighting, I looked at many brass ceiling pendant kits and decided to go Pooky, I was not disappointed, the quality and customer service exceeded my expectations. I shall return very soon for more from Pooky.”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for sharing your feedback. We’re thrilled that you chose Pooky brass ceiling pendant kits and that the quality and customer service exceeded your expectations. We appreciate your support and look forward to welcoming you back soon. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 months ago

“Absolutely LOVE my rechargeable Stucco table lamp! It really enhances our sitting room - and so pleased that I can actually use it outdoors on hot summer nights too!”

Helpful Report

Posted 2 months ago

Hi Julie, Thank you for sharing your lovely feedback. We’re thrilled to hear you’re loving the rechargeable Stucco table lamp and that it enhances your sitting room—plus that it works well outdoors on warm evenings. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 months ago

“I ordered 2 beautiful bronze lights for my garden cabin, one arrived damaged. When I contacted customer services by phone, I was talked through the returns process, and told that if I submitted the return immediately, a replacement would be sent out same day. Exactly this happened, excellent service, thank you Pooky”

Helpful Report

Posted 2 months ago

Hi Wendy, Thank you for sharing your experience. We’re delighted the replacement arrived as promised and that you’re happy with your lights. If there’s anything else we can assist with, please don’t hesitate to reach out. Kind regards, Em

Posted 2 months ago

“Very happy with my Pooky lighting, they look great & really add that little extra to a room.”

Helpful Report

Posted 2 months ago

Hi Stephen, Thank you for the lovely review. We’re thrilled that your Pooky lighting looks great and adds that extra touch to your room. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 months ago

“Really happy with my rechargeable lamp. Perfect solution for a badly wired living room! Easy to recharge and looks beautiful”

Helpful Report

Posted 2 months ago

Hi Verity, Thank you for the lovely review. We’re thrilled the rechargeable lamp is the perfect solution for your living room and that you love how it looks and how easy it is to recharge. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 months ago

“my new emerald velvet lampshade is gorgeous and glamourous.”

Helpful Report

Posted 2 months ago

Hi Alison, Thank you for the fabulous review. We’re thrilled you love your emerald velvet lampshade — glamourous indeed! If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 months ago

“Fabulous selection of lampshades . The two shades I have bought are lovely but I didn’t appreciate that this types of shade had two seams ( it does say on the site ) and the affect of that on a lamp is unappealing . I’ve opened them and put them up so will have to keep them . Very pretty though .”

Helpful Report

Posted 2 months ago

Hi Helen, Thank you for the fab review. We’re glad you love the lampshades and that they’re pretty, though we’re sorry the two seams aren’t ideal on the shade. If there’s anything we can do to help, please let us know. Kind regards, Em

Posted 2 months ago

“Fast delivery and great quality. Packaging also of a high standard. Love my new lamp.”

Helpful Report

Posted 2 months ago

Hi Sophie, Thank you for the fabulous review. We’re really glad you love your new lamp and that the delivery and packaging met your expectations. If you need anything else, we’re here. Kind regards, Em

Posted 2 months ago

“Ordered, paid , received. Very prompt delivery. Beautiful lamp shade .Thank you.”

Helpful Report

Posted 2 months ago

Hi Jenn, Thank you for the fabulous review. We’re really glad you’re happy with the lamp shade and that delivery was prompt. If you need anything else, we’re here. Kind regards, Em

Posted 2 months ago

“Excellent product”

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Posted 2 months ago

Hi Johnny, Thank you for the fabulous review. We’re really glad you think it’s an excellent product. If you need anything else, we’re here. Kind regards, Em

Posted 2 months ago

“Very happy with my product.”

Helpful Report

Posted 2 months ago

Hi Aline, Thank you for the fabulous review. We’re really glad to hear you’re very happy with your product. If you need anything else, we’re here. Kind regards, Em

Posted 2 months ago

“I had a slight issue with a purchase. Pooky's customer service were excellent- no fuss, very responsive and sent a replacement immediately. I am very happy”

Helpful Report

Posted 2 months ago

Hi Anisha, Thank you for the fabulous review. We're really glad to hear Pooky treated you well and that you’re happy with the replacement and service. If you need anything else in the future, we’re here. Kind regards, Em

Posted 2 months ago

“Amazing packaging by Pooky. Perfect as a gift as a result too. My rechargeable wall light and shade are lovely. Although, not installed yet, I am so looking forward following our decorating to see it in situ. Delivery is also 👌 thank you 😊 Helen, Twickenham”

Helpful Report

Posted 2 months ago

Hi Helen, Thank you for the fabulous review. We're delighted you love the packaging and that the rechargeable wall light and shade feel gift-worthy. We can’t wait for you to install and see it in situ. Glad the delivery met your expectations too. If you need any help with setup or styling, we’re here. Kind regards, Em

Posted 2 months ago

“Excellent service .i have had to return lampshades twice now due to my wrong sizing and the return of the shades so easy and stress free . Shades arrived in days . So pleased with them .”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for the fabulous review. We’re really glad the service was excellent, returns were easy and stress-free, and that the shades arrived quickly. If you need any help with sizing or future purchases, we’re here. Kind regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,587 reviews