Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,461 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5918

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A beautiful lamp. The lampshade material is plush and emanates light perfectly! I will definitely be back for more !”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We’re thrilled you think the lamp is beautiful and that your beautiful shade emanates light perfectly. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“The experience shopping at Pooky is always fantastic. Staff are super helpful and really helpful with ideas. Customer service has always been brilliant too. I have shopped at Pooky for many years.”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you for the lovely review. We’re thrilled you’ve consistently had a great experience with Pooky and that our staff have been so helpful. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“I absolutely love my new sweetie table lamp and Matthew Williamson shade. This is my sixth Pooky lamp. I have them throughout my house. I love that Pooky lets you know which shades fit with which lamp and there are so many different options of size, shape, design and colour. Also great that you can buy the correct bulb at the same time too. Delivery was super quick. Lamp and shade very well wrapped in sensible sized boxes not the huge boxes that many companies use. All perfect. I recommend Pooky highly.”

Helpful Report

Posted 1 month ago

Hi Rebecca, Thank you for the lovely review. We’re thrilled you love your Pooky lamp and shade, and that our range and compatibility info are helpful. Delighted to hear the delivery was quick and packaging was sensible. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“Ordering and delivery was very easy and efficient. Lamp arrived in good packaging and I love it!”

Helpful Report

Posted 1 month ago

Hi Victoria, Thank you for the lovely review. We’re thrilled you found ordering and delivery easy and that the lamp arrived well packaged and you love it. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“My recent order to pooky was extremely efficiently dealt with the goods arrived in jig time and I was delighted with the quality of the lights when they arrived”

Helpful Report

Posted 1 month ago

Hi Trisha, Thank you for the lovely review. We’re thrilled you’re pleased with the efficiency and the quality of the lights. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“Great item, i've had bits from Pooky before love the deigns and quality is great.”

Helpful Report

Posted 1 month ago

Hi Emma, Thank you for the lovely review. We’re thrilled you love the designs and the quality, and that you’ve enjoyed Pooky pieces before. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“Utterly beautifully design and product. Excellent service within shop in Fulham. Excellent choice. Stunning. Carefully packaged and delivered. Thank you x”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you for the lovely review. We’re thrilled you love the design and service, and that everything arrived carefully packaged. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“Very good service and products”

Helpful Report

Posted 1 month ago

Hi Pascale, Thank you for the lovely review. We’re glad you enjoyed the service and products. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“Great lamps!”

Helpful Report

Posted 1 month ago

Hi Orla, Thank you for the lovely review. We’re thrilled you think the lamps are great. If there’s anything else you need, just let us know. Kind regards, Em

Posted 2 weeks ago

“Arrived very quickly. I The shade is everything that you described. A fun pink swirly line, great for the summer vibes”

Helpful Report

Posted 1 month ago

Hi Linda, Thank you for the lovely review. We’re thrilled the shade is everything you described and that it’s perfect for your summer vibes. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“Beatiful lights and excellent build quality. Perfect!”

Helpful Report

Posted 1 month ago

Hi David, Thank you for the lovely review. We’re thrilled you’re happy with the lights and the excellent build quality. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“Beautiful little table lamp and the shade is superb.”

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Posted 1 month ago

Hi Rosemary, Thank you for the lovely review. We’re thrilled you’re happy with the beautiful lamp and superb shade. We really appreciate your kind words. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“Saw spooky advertised in the Sunday Times magazine. Bought a lamp base and shade from them. Over the moon with them. Lovely products on website. Would highly recommend!”

Helpful Report

Posted 1 month ago

Hi Lorraine, Thank you for the lovely review. We’re thrilled you’re over the moon with your lamp base and shade, and that you found our website to be full of lovely products. We really appreciate your recommendation. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“Lovely bedroom mirror, delivered within 48 hours! My first purchase, others will follow!”

Helpful Report

Posted 1 month ago

Hi Ronald, Thank you for the lovely review. We’re thrilled you’re happy with the bedroom mirror and our fast delivery. We look forward to assisting with your future purchases. Kind regards, Em

Posted 1 month ago

“Gorgeous lightshades, found just what we were looking for. Great service and super quick delivery.”

Helpful Report

Posted 1 month ago

Hi Lynne, Thank you for the lovely review. We’re thrilled you found exactly what you were looking for and that you were happy with the service and fast delivery. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“Great service 👏 delivered with in3days of ordering 👌 👏”

Helpful Report

Posted 1 month ago

Hi Mr, Thank you for the lovely review. We’re thrilled you found our service great and that your delivery arrived within 3 days. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“Charming staff Amazing Prompt service And wonderful value”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for the lovely review. We’re thrilled you found our staff charming, service prompt, and value wonderful. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“I'm reviewing 3 different items. First, 3 glass Hartley pendants which I have not used yet. They are well made, solid, quite heavy, no sharp edges, the ribbed glass bowl shines even without a bulb. The antique brass fitting complements the style well. Not cheap, but worth it. Second, the Oisin table lamp with a pleated silk shade,which was a gift. A delicate, graceful wand of a lamp which gives a warm glow, creating a lovely ambience. I also bought a lampshade in Tuffley cotton. Excellent workmanship and a gorgeous print by GP & J Baker. All the items were beautifully packed and delivered promptly. May I suggest that you write 'Fragile' clearly on them, as the couriers didn't deliver them the right way up, despite arrows on the boxes. I am very pleased with my purchases, bought in the spring sale. I recommend this shop to anyone looking for aesthetically pleasing, good quality lighting, expertly crafted.”

Helpful Report

Posted 1 month ago

Hi Emma, Thank you for the glowing review and for sharing your experience with all three items. We’re delighted you’re enjoying the Hartley pendants, the Oisin table lamp, and the Tuffley cotton shade. We’ll pass your note about clearly marking fragile to the courier team to help with deliveries in future. If there’s anything else you need, just let us know. Kind regards, Em

Posted 1 month ago

“I have recently refurbished an entire property and spent over £4000 on Pooky lighting and am delighted with it all. I've already had so many compliments from friends and the electricians fitting the items thought everything was amazing quality too. I couldn't be happier. Customer service is excellent too.”

Helpful Report

Posted 1 month ago

Hi Tor, Thank you for sharing such a wonderful review. We’re thrilled to hear you’re delighted with the Pooky lighting and that the quality and service met your expectations. It’s fantastic that you’ve already received compliments and that the electricians noted the quality as well. If you need anything else, just let us know. Kind regards, Em

Posted 1 month ago

“Beautiful products, really happy with the choice and design and quality. Not super cheap but worth it for the quality.”

Helpful Report

Posted 1 month ago

Hi Grace, Thank you for your lovely review. We’re glad you’re happy with the design and quality, and that you feel it’s worth it. If you need anything else, just let us know. Kind regards, Em

Posted 1 month ago

Pooky is rated 4.9 based on 31,461 reviews