Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,949 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always a great product and speedily delivered. Thank you Pooky!”

Helpful Report

Posted 2 weeks ago

Hello Joanna, Thank you for leaving your positive feedback! We are pleased to hear that once again you are happy with your order and the speed of the delivery! Thank you for being one of our loyal customers! Kind regards, Ella.

Posted 1 week ago

“Perfect in every way”

Pooky 5 star review on 27th November 2025

Helpful Report

Posted 2 weeks ago

Hello Laura, Thank you for the 5 stars and this lovely picture of your hallway! Our matchbox wall lights and natural linen shades look very elegant here. A very good choice! Kind regards, Ella.

Posted 1 week ago

“From the minute I entered the shop in Gloucester to the minute I left the experience was so positive. I was able to browse in this gorgeous space but help was at hand as soon as I needed it. Staff were all so helpful allowing me to see lamps with shades and bulbs, but also advising on sizes etc. The two lamps I bought plus shades look amazing and I can’t wait to return in the new year to update some of my other lamps and shades.”

Helpful Report

Posted 2 weeks ago

Hello Mary, Thank you for this glowing review! We are thrilled to hear you had a wonderful shopping experience with our team in Gloucester and that you found everyone so helpful. We are sure they will look forward to welcoming you back in the new year when you decide to choose your next lamp! Best wishes, Ella.

Posted 1 week ago

“I’m so very pleased with my lovely Pooky lamp shades they look fabulous and when lit up so pretty. A perfect match for my curtain fabric too! Thank you so much. They were packed so well and the delivery was super quick. 👍😊”

Helpful Report

Posted 2 weeks ago

Hello Julie, Thank you for the 5 star review! The Heraldic print is one of our favourites - such a great choice and they look just perfect here in your home. We're pleased to hear they arrived quickly and well packaged. Enjoy your new Pooky purchases! Best wishes, Ella.

Posted 1 week ago

“Very prompt delivery. The floor lamp was easy to assemble and provides an excellent reading light while being compact and elegant.”

Helpful Report

Posted 2 weeks ago

Hello Mary, Thank you for the 5 star review! We are so pleased you can now read in style! It is great to hear your new floor lamp arrived quickly and wasn't any trouble to assemble. We truly appreciate your kind feedback. Best wishes, Ella.

Posted 1 week ago

“A really pretty shade of a copper hue. It sits so well on my home-pottered lampbase (made at school in the 70's!) With the shade, it has a soothing gentle presence. The shade is very well made in a lovely fabric. Thank you Pooky!”

Helpful Report

Posted 2 weeks ago

Hello Julie, Thank you so much for your thoughtful review! We are honoured that you have chosen one of our lamp shades for your handmade lamp base! We would have have loved to have seen a photo! Enjoy the cosy winter nights and thanks again! Warm wishes, Ella.

Posted 1 week ago

“I’m disappointed with the quality of the products. While they do look great, the craftsmanship doesn’t quite match the price point. For what you pay, the overall value for money could definitely be improved.”

Helpful Report

Posted 2 weeks ago

Hello Arti, Thank you for your honest review. We are sorry to hear that the quality of our products don't match our price point for you. Our customer service team are always happy to review your order if you have any concerns. hello@pooky.com Best wishes, Ella.

Posted 1 week ago

“As always, a beautiful lamp, on time, good value, looks petty, excellent quality. Highly recommend.”

Pooky 5 star review on 26th November 2025

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your kind review. We are so pleased to hear that you have a new addition to add to your collection. What a lovely choice you have made with the Ambrose lamp and Morris and Co shade - the combination looks perfect here in your home. Thank you for choosing Pooky! Best wishes, Ella.

Posted 1 week ago

“The lamps and lamp shades are so wonderful I cannot get enough! The items always arrive packaged so well and quickly, I have a list of future purchases.”

Helpful Report

Posted 2 weeks ago

Hello Ann, What a brilliant review! We are thrilled to hear how much you love your recent purchases! Thank you for taking the time to leave your comments and we look forward to seeing you again in the future! A true Pookster! Warm regards, Ella.

Posted 1 week ago

“Received the lampshade I ordered for a Christmas present for my son and girlfriend, arrived within a few days of ordering, well packaged , lovely shade well worth the money”

Pooky 5 star review on 25th November 2025

Helpful Report

Posted 2 weeks ago

Hello Joanne, Thank you for your great review! We are so pleased to hear that your shade arrived quickly and well packaged. What a fantastic Christmas gift for your son and girlfriend - who wouldn't want to find something from Pooky wrapped underneath their tree?! Best wishes, Ella.

Posted 1 week ago

“I do not like the new design of the lamp I bought. I much preferred our older model as it is simpler and does not require fiddling with the gimmicky “Genesis”, which requires removal of the shade and itself to charge. As for having to use a silly little remote instead of a simple unloseable button on the base, words fail me.”

Helpful Report

Posted 2 weeks ago

“We have had many items in the past and been extremely pleased with them and the customer service . What has happened to this business! When we last visited the shop we had great service from lovely people. We received our order, on opening the first box we found the lantern door broken and on close inspection of the other lantern it also looked like it would fall off at anytime. We tried to speak to someone but got a message to say short of staff please leave a message and we will get back to you. The next day we received a call no apology and was told to use the returns portal which wanted all manner of information. We made another call this time no response then at last spoke to a very helpful person. We Will be very wary using you again. Disappointed from Devon.”

Helpful Report

Posted 2 weeks ago

Hello Tony, Thank you for leaving your honest review. We are extremely sorry that your experience this time has not been like your others, it is a shame that we have not lived up to our usual high standards. Our returns portal was introduced to help with a smoother returns process, however we understand that customers need the reassurance from our customer service team at times. We are pleased to hear that your issue was resolved in the end and we would be grateful to have another chance! Feedback like this helps Pooky to grow and improve, so we appreciate you taking the time to leave your thoughts. Kindest regards, Ella.

Posted 1 week ago

“Quality items, great service and super speedy delivery. Never been disappointed!”

Helpful Report

Posted 2 weeks ago

Hello Nicola, Thank you for the great review! It is great to hear that we have never let you down! Long may that continue! We appreciate your lovely feedback! Best wishes, Ella.

Posted 2 weeks ago

“Products are great quality. Electrician said they can be a bit fiddly to fit”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review! We are very pleased to hear you appreciate the quality of our products and you are happy with your new lighting. Thank you for sharing the feedback from your electrician - we are always looking into ways we can improve our products, so thank you for sharing this. Best wishes, Ella.

Posted 2 weeks ago

“Excellent service. Beautiful quality of Taj silk lampshades. Well packaged and quick delivery.”

Helpful Report

Posted 2 weeks ago

Hello Payal, Thank you for your lovely review and sharing this gorgeous image of your home. We love the dramatic pop of colour against your dark blue wall and furniture. A great choice! Thank you for sharing your positive experience with us! Best wishes, Ella.

Posted 2 weeks ago

“I’m a big Pooky fan! I have bathroom wall lights ,bedside lamps and wall lights in my sitting room. Always great quality and masses of choice. Before Pooky buying lights and lampshades was a very painful experience severe lack of choice. Now it’s a joy ! Highly recommend everything!!”

Helpful Report

Posted 3 weeks ago

Hello Carol, Ah your review has made our day! We are thrilled to hear that our lights are gradually taking over your house! We are so pleased that we have turned what was once a painful experience into a joyous one - what a compliment! Thank you so much for recommending us - a true Pookster! Best wishes, Ella.

Posted 2 weeks ago

“The lamp I received is beautiful. It’s very solid and well made and easy to use.”

Helpful Report

Posted 3 weeks ago

Hello Susan, Thank you for the kind review. We are trilled to hear that you are impressed with your new lamp and find it easy to use. Thank you for choosing Pooky! Best wishes, Ella.

Posted 2 weeks ago

“As always great item from Pooky- absolutely love our new leopard print lamp shade.”

Helpful Report

Posted 3 weeks ago

Hello Samantha, Thank you for the great review! It sounds like you are a regular Pookster! We are so pleased to hear that you love your new leopard edition! Thank you so much for being a great supporter of ours! We really appreciate it. Kindest regards, Ella.

Posted 2 weeks ago

“Quality product, well priced, excellent service”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave this wonderful, positive review! We are so happy to hear you have received a quality experience from us. Your feedback means so much to us! Best wishes, Ella.

Posted 2 weeks ago

“Always prompt delivery and quality product”

Helpful Report

Posted 3 weeks ago

Hello Sue, Thank you for the lovely review! We are thrilled to hear that Pooky never lets you down on delivery and quality, thank you for being a supporter! We appreciate you! Best wishes, Ella.

Posted 2 weeks ago

Pooky is rated 4.9 based on 30,949 reviews