Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,371 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have mixed feelings about Pooky. Starting with the positives, the choices are incredible and I can always find something that fits my needs. The lamp bases are also stunning and have a real sturdy quality feel. However, the lamp shades are always different upon arrival to what I see and read on the website. This has led to costly returns which I don't think is fair considering the descriptions are inaccurate. For this reason, I wouldn't take a chance on purchasing a lamp shade again as I have tried on a couple occasions already.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your honest review. We are pleased to hear you love our designs and quality, and that you can always find something to suit your home. It is a shame you don't feel the same way about our lamp shades. We always do our very best to make sure our photography and descriptions are a true reflection of the items you’ll receive, however colours can vary slightly on different screens when shopping online. Our returns are free of charge under normal circumstances. However, please note that if an order is placed during a sale or promotional period, a £6 return fee per order will apply. We do have 3 showrooms in the UK where you’re very welcome to view our collections in person. Thank you again for your feedback. Best wishes, Ella.

Posted 2 weeks ago

“Beautiful marbled shade. Disappointed that it has two joins in the material which are noticeable from all sides. This is the reason I don’t give it 5 stars”

Helpful Report

Posted 1 month ago

Hello Beatrice, Thank you for taking the time to share your feedback. We’re really pleased you like the marbled shade, though we’re sorry to hear about the joins in the material and that this affected your overall impression. Best wishes, Ella.

Posted 2 weeks ago

“We visited the showroom at Gloucester as we wanted to view lampshades. The displays are great and you can see how the lampshades look when they are lit. The staff were extremely helpful and knowlegeable and were able to advise us on stock availability and helped with our order. We visited on a Friday and by Sunday our order arrived at our home. Excellent service. Thank you!”

Helpful Report

Posted 1 month ago

Hello Gill, Thank you for your excellent review! We are delighted to hear you have had a great shopping experience at our Gloucester showroom - it is always a bonus to be able to choose our products in person! We are glad to hear how quickly your order arrived, super speedy! Best wishes, Ella.

Posted 2 weeks ago

“I recently bought a small lamp from Pooky. I am thrilled with it. The colour of the shade is perfect and just as advertised on the Pooky website. The base is brass and excellent quality. There is so many lamps to choose from on the website. I can happily get something for every space in my home. And I think I will !”

Helpful Report

Posted 1 month ago

Hello Jeanette, Thank you for your lovely feedback! We’re so pleased to hear your new lamp is a perfect fit and that the shade and brass base met your expectations. It’s great to know you’ve enjoyed browsing the collection and that you have been visioning lamps everywhere in your home! We look forward to seeing what you choose next! Best wishes, Ella.

Posted 2 weeks ago

“Delighted with my new light fitting - so much so that I ordered another 2 . I ordered the Round Roddy Flush Lights . Postage to NI was free - unlike other suppliers on mainland UK - and delivery was speedy and hassle free . The items are unique and excellent value for the quality and appearance .”

Helpful Report

Posted 1 month ago

Hello Marion, Thank you so much for your lovely review—we’re delighted to hear you’re happy with your Round Roddy Flush Lights and even came back for more! It’s great to know the delivery to Northern Ireland was smooth and quick. We really appreciate your support and hope you continue to enjoy your new lighting. Kind regards, Ella.

Posted 2 weeks ago

“Stylish options and good service. Quality adequate but not exceptional. Pricy not not fabulous value for money”

Helpful Report

Posted 1 month ago

Hello Linda, Thank you for your honest feedback. We're really glad you appreciated our style and service, though we're sorry to hear the quality and value didn’t fully meet your expectations. We’re always working to balance design, craftsmanship, and price, and your comments are genuinely helpful in guiding those improvements. If there’s anything specific you feel we could do better, we’d love to hear more. hello@pooky.com Best wishes, Ella.

Posted 2 weeks ago

“I love my new light, will definitely order again!”

Helpful Report

Posted 1 month ago

Hello Sharie, Thank you for your 5 star review! We are delighted to hear you love your new light! We look forward to you coming back for more! Best wishes, Ella.

Posted 2 weeks ago

“Excellent ordering/ quick delivery. Ordered several light fittings for indoor and outdoor”

Helpful Report

Posted 1 month ago

Hello, Thank you for your awesome review! We are pleased to hear you had a great experience shopping with us and we are glad you chose Pooky to light up your house! Best wishes, Ella.

Posted 2 weeks ago

“Great collection of products and top notch service from Pooky team. Highly recommended, one of the best in the business.”

Helpful Report

Posted 1 month ago

Hello Pradeep, Thank you for your lovely review! We're thrilled to hear you enjoyed our product range and had a great experience with the Pooky team. Your recommendation really means a lot to us, and we look forward to helping you again in the future. Kind regards, Ella.

Posted 2 weeks ago

“I’ve loved every piece I’ve bought from Pooky, there exactly as described and even more beautiful in person. They go above and beyond to make sure you receive your purchase intact by packing it with care and attention, absolutely love Pooky products”

Helpful Report

Posted 1 month ago

Hello Karl, Thank you so much for this amazing review! We appreciate you noticing our efforts to ensure our customers receive their orders in perfect condition. It is great to hear that you have a collection of Pooky pieces in your home! You're a true Pookster! Best wishes, Ella.

Posted 2 weeks ago

“We love to specify pooky with the quality of the fitting, unique options and the speed of delivery can be beat!”

Helpful Report

Posted 1 month ago

Hello Adam, Thank you for this great review! It means a lot to know you value the quality of our fittings, our unique designs, and our speedy delivery. We really appreciate your support! Best wishes, Ella.

Posted 2 weeks ago

“Consistantly amazing - website very easy to navigate and lots of ideas as to how the lampshade would look - I am delighted with my choice. The quality of the shade is top notch and arrived safely and securely packaged. Highly recommend”

Helpful Report

Posted 1 month ago

Hello Melanie, We’re so pleased to hear you had such a great experience! It’s wonderful to know you found the website easy to navigate and enjoyed the inspiration for choosing your lampshade. We’re delighted you’re happy with your choice and that the quality met your expectations. And of course, we’re glad it arrived safely and securely packaged. Thank you so much for your recommendation! Best wishes, Ella.

Posted 2 weeks ago

“We have always found Pooky items to be first class,The delivery box was badly damaged.”

Helpful Report

Posted 1 month ago

Hello Philip, Thank you for your honest review. We are terribly sorry to hear that the box arrived damaged, we hope that the contents arrived safely. Our customer service team are always on hand to help with these issues so please do not hesitate to contact them. hello@pooky.com Best wishes, Ella.

Posted 2 weeks ago

“Beautiful quality item - more than good value for money! And prompt delivery with no hitches.”

Helpful Report

Posted 1 month ago

Hello Bernadette, We’re so glad to hear you’re pleased with the quality—it's wonderful to know you feel it offers great value for money. And we’re delighted your order arrived promptly and without any issues! Thank you for the lovely review. Best wishes, Ella.

Posted 2 weeks ago

“Very swift delivery of these pretty lampshades, thank you.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the 5 stars! We are thrilled to hear you received your new lampshades promptly and you were delighted with them when they arrived. Enjoy! Best wishes, Ella.

Posted 2 weeks ago

“I had to contact Pooky with a query, they replied very quickly indeed, so excellent customer service and I love my lamps which were delivered promptly as promised. Packing was excellent too all in all a very positive experience”

Helpful Report

Posted 1 month ago

Hello Kim, We are delighted to hear how positive your Pooky experience has been! Thank you so much for taking the time to leave us this great review. Best wishes, Ella.

Posted 2 weeks ago

“Efficient & good quality”

Helpful Report

Posted 1 month ago

Hello Deborah, Thank you for your review! We are pleased to hear that you are loving your new purchase and that you were impressed with the quality. Thank you so much! Best wishes, Ella.

Posted 2 weeks ago

“Absolutely thrilled with my second rechargable table lamp. Looks stunning on my hall table . love the base and shade . It arrived within 24 hours . Also very helpful when we has a power cut . I shall buy more !”

Helpful Report

Posted 1 month ago

Hello Sarah, Thank you for your lovely review. We love seeing the Marmaron rechargeable table lamp here in your home, and we are pleased to hear that it came in handy when you had a power cut! Our rechargeable lamps are not only beautiful, they are practical too! Kind regards, Ella.

Posted 2 weeks ago

“So good I’m back for another one!”

Helpful Report

Posted 1 month ago

Hello Jackie, Thank you for your review! People do say we are a bit addictive...we are thrilled to hear you are back for more! Best wishes, Ella.

Posted 2 weeks ago

“Great service , spot light arrived well packaged. Fabulous little lamp. I am impressed with the quality and style it’s just right for that spot in my kitchen. Love it.”

Helpful Report

Posted 1 month ago

Hello Geraldine, Thank you for your great review! We are delighted to hear that you have managed to light up a dark corner of your kitchen with one of our lights and that you have been impressed with the quality and style. Enjoy the glow! Best wishes, Ella.

Posted 2 weeks ago

Pooky is rated 4.9 based on 31,371 reviews