Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,374 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and speedy delivery”

Helpful Report

Posted 1 month ago

Hello Nicola, Thank you for the 5-star review! We’re thrilled you’re happy with the excellent quality and speedy delivery. If you need any further assistance or have feedback for future purchases, we’re here to help. Kind regards, Em

Posted 1 month ago

“Beautiful products, I have used Pooky lighting in a few settings. On this occasion, the colour wasn't quite right and had to be returned. The Pooky return process was easy, always good to know. I will be taking a second look at their products to find the right colour.”

Helpful Report

Posted 1 month ago

Hello Janine, Thank you for the 5-star review! We’re glad you love our lighting and that the return process was easy. Sorry the colour wasn’t quite right this time, but we’re here to help you find the perfect match. Please let us know if you’d like any recommendations or assistance in selecting the right colour. Kind regards, Em

Posted 1 month ago

“Really pleased with my twinky lamp looks lovely and well made however I was disappointed to find that the remote was not included considering the price”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star review and for your feedback. We’re glad you love the lamp! Please let us know if you need any further information. Kind regards, Em

Posted 1 month ago

“Another excellent purchase from Pooky, the shade is of fine quality , and the description was as described, very fast delivery a so very well packaged , great service from pooky again.”

Helpful Report

Posted 1 month ago

Hello John, Thank you for the fantastic 5-star review! We’re delighted you’re happy with the shade’s quality, accuracy of the description, and the fast delivery and packaging. We truly appreciate your support and look forward to serving you again. Kind regards, Em

Posted 1 month ago

“Just love this lampshade - it arrived beautifully protected and packaged within 2 days or ordering. Looks stunning. Can’t wait for the other one to come back into stock so I can complete the look in the room.”

Helpful Report

Posted 1 month ago

Hello Stephanie, Thank you so much for the lovely 5-star review! We’re thrilled you love the lampshade and that it arrived safely and quickly. We can’t wait for the second one to come back into stock so you can complete the look. Warm regards, Em

Posted 1 month ago

“Absolutely gorgeous product. The design of the shade matches the lamp base perfectly and the base itself is solid and substantial. It’s so useful around the house – I definitely want more of these in my life!”

Helpful Report

Posted 1 month ago

Hello Debbie, Thank you for the wonderful 5-star review! We’re thrilled you love the design, the base, and that it’s useful around the house. We’d love to help if you decide to add more pieces. Warm regards, Em

Posted 1 month ago

“Excellent service,Excellent product could not be more pleased will certainly recommend you. Thankyou very much.”

Helpful Report

Posted 1 month ago

Hello Jonathan, Thank you for the wonderful 5-star review! We’re so glad you’re happy with both the service and the product. If there’s anything else we can help with, please don’t hesitate to reach out. Kind regards, Em

Posted 1 month ago

“Overall happy with the lights we ordered and how they look, the design is great. One of the bulbs we ordered was faulty and they sent a replacement super quickly. One small criticism - the terminal blocks that came with the fixtures were not the best quality, so we decided to buy this part again separately.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the kind 4-star review! We’re glad you’re happy with the look and that the replacement bulb arrived quickly. Sorry to hear the terminal blocks weren’t up to scratch. Please get in touch of there is anything we can help with. Kind regards, Em

Posted 1 month ago

“Stylish lamps, great customer service”

Helpful Report

Posted 1 month ago

Hello Lorenzo, Thank you for the fabulous 5-star review! We’re thrilled you think the lamps are stylish and that you enjoyed our customer service. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Beautiful light, reasonably priced and arrived securely packaged.”

Helpful Report

Posted 1 month ago

Hello Jenny, Thank you for the fabulous 5-star review! We’re so glad you love the light, find it reasonably priced, and that it arrived securely packaged. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“I love my pooky lights. They are so well made and they look beautiful. And the company have been first class responsive. I want some more.”

Helpful Report

Posted 1 month ago

Hello Helen, Thank you for the fabulous 5-star review! We’re delighted you love your Pooky lights and that our service has been first class. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Great quality, well packaged, good delivery and a great light fitting to suit our bookcase lighting dilemma. Straightforward to install and look great.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the fabulous 5-star review! We’re delighted you’re happy with the quality, packaging, delivery and that the light fits your bookcase lighting dilemma. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Visited the Gloucester store, fantastic selection great service. Really thrilled to be able to see online range in store.”

Helpful Report

Posted 1 month ago

Hello Kerry, Thank you for the fabulous 5-star review! We’re delighted you enjoyed the Gloucester store and being able to see our online range in person. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Beautiful lampshades to complete my room. Great service from helpful staff”

Helpful Report

Posted 1 month ago

Hello Marilyn, Thank you for the fabulous 5-star review! We’re delighted the lampshades complete your room and that our staff were helpful. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“This is my third purchase from Pooky. I love all of their designs. I have my eye on three more items. They are all extremely well made, good quality and delivered very quickly.”

Helpful Report

Posted 1 month ago

Hello Caroline, Thank you for the fabulous 5-star review! We’re delighted you love Pooky designs and that you’re eyeing more pieces. If you’d like any suggestions or help with upcoming items, we’re here for you. Kind regards, Em

Posted 1 month ago

“I paid an arm and a leg to ship this traditional brass standing lamp to Paris because French people don’t make traditional brass lamps anymore. Everything here is Temu MCM. No regrets however cause it’s really beautiful 😍”

Helpful Report

Posted 1 month ago

Hello Emily, Thank you for the fabulous 5-star review! We’re glad you love the lamp and that it’s worth the shipping. If you need any help or more lighting options, we’re here for you. Kind regards, Em

Posted 1 month ago

“The Otto rechargeable floor lamp is perfect and of high quality as is the shade - the 35cm scalloped tall tapered claret and gold silk. Everything arrived extremely well packaged and within 36hours. The courier waited until the door was opened and I received the packages.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the wonderful 5-star review! We’re thrilled the Otto rechargeable floor lamp and the 35cm scalloped shade look perfect and that everything arrived so quickly and was well packaged. If you need any further assistance or have questions, we’re here for you. Kind regards, Em

Posted 1 month ago

“Always amazing quality, and incredibly quick delivery!”

Helpful Report

Posted 1 month ago

Hello Lucy, Thank you for the wonderful 5-star review! We’re thrilled you’re happy with the quality and the quick delivery. If there’s anything else you need, we’re here for you. Kind regards, Em

Posted 1 month ago

“Absolutely loved my two lampshades. They arrived yesterday and I am now looking at buying further shades to brighten up my entire house!”

Helpful Report

Posted 1 month ago

Hello Isabel, Thank you for the wonderful 5-star review! We’re thrilled you loved the lampshades and that you’re already thinking of lighting up more of your home with us. If you need any help choosing additional shades, we’re here for you. Kind regards, Em

Posted 1 month ago

“Quality of the products was incredible! Shipping was timely and service amazing. Cant wait to install the lights”

Helpful Report

Posted 1 month ago

Hello Julia, Thank you for the 5-star review! We’re delighted you’re happy with the quality and that shipping was timely. We can’t wait to see the lights installed. If you need anything else, we’re here. Kind regards, Emily

Posted 1 month ago

Pooky is rated 4.9 based on 31,374 reviews