Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,951 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicely edited range of good quality products. Arrived quickly and as expected.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the great review. We are so pleased that we have delivered to your expectations. Thank you for being a Pooky supporter! Best wishes, Ella.

Posted 1 month ago

“Good quality metal light fitting which was easy to install”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you for the top review! We are extremely glad to hear you are pleased with your Pooky purchase and that you find it easy to install. Your support means the world! Kind regards, Ella.

Posted 1 month ago

“Great quality shades, delivered promptly and no fuss returns. Very satisfied”

Helpful Report

Posted 1 month ago

Hello Margaret, Thank you for the 5 star review! It is great to hear that you are a satisfied customer and we have impressed you from the quality of our products right through to our returns system. Thank you for sharing your feedback. Best regards, Ella.

Posted 1 month ago

“Really stylish light & great quality — it looks beautiful on the wall and was very easy to install. Very happy with my purchase!”

Helpful Report

Posted 1 month ago

Hello Vicky, Thank you for your kind words! We're delighted to hear that you are loving your new Pooky light and that you found it easy to install. We appreciate your support. Kind regards, Ella.

Posted 1 month ago

“Very pleased with the Freja rechargeable lamp. It is great quality and the lamp base is solid with a good weight. It add light to a dark wall in my kitchen. I purchased two light bulbs so that we can use one when charging the other. Fast shipping from Pooky@”

Pooky 5 star review on 7th November 2025

Helpful Report

Posted 1 month ago

Hello Cecilia, Thank you for the glowing review! We love the look of the Freya lamp here on your shelving unit, it looks perfect! Great idea buying a second bulb - it is always handy to have one already charged ready to swap over. We are glad to hear the delivery was quick, we don't like to keep you waiting! Best wishes, Ella.

Posted 1 month ago

“5 stars for great quality and swift dellivery. The lamp shades are lovely and they've cheered my room , although very slightly darker red than I was expecting”

Helpful Report

Posted 1 month ago

Hello, Thank you for the 5 star review! We are so pleased to hear the lamp shades have cheered up your room, that is so lovely! We do offer free fabric samples through our showrooms and customer service, if you decide to make any purchases in the future. This way you'll know the colour will be just right. Best wishes, Ella.

Posted 1 month ago

“I love Pooky! Their designs, styling and quality are all great. I have 5 of their shades in various rooms and have just purchased a rechargeable base which I chose carefully as it has a long battery life compared to other less expensive brands. It arrived within 2 days and with my Pooky shade, it looks great in the hallway. My daughter is also a big fan of Pooky having purchased several herself.”

Helpful Report

Posted 1 month ago

Hello Charlotte, Thank you so much for your wonderful review! We’re delighted to hear that our designs and quality have earned a spot in so many rooms of your home. It’s great to know the rechargeable base is already proving its worth—and looking perfect in the hallway with your Pooky shade. We also love hearing that your daughter is a fellow fan! Thank you both for your continued support. Warm regards, Ella.

Posted 1 month ago

“I absolutely love Pooky! The lamps give my home such a cosy and welcoming atmosphere. The quality and aesthetic are lovely, and you can really tell how well made they are. They might be a bit of an investment, but totally worth it in my opinion. I’ve had so many compliments on them already!”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your lovely review! We’re delighted to hear that your Pooky lamps have added such a cosy, welcoming feel to your home. It’s wonderful to know the quality and craftsmanship shine through—and that they’re already getting compliments! We truly appreciate your kind words and your investment in our pieces. Enjoy every warm, glowy moment! Warm wishes, Ella.

Posted 1 month ago

“It took me six months to decide which lamp to get and when it arrived OMG the joy! The whole experience was great- the package itself was already beautiful, the items inside so nicely packed, I left work early that day so I could go home set up this wonderful new addition to the coffee table (for now!)- haven’t looked back since. Will definitely going to be investing into another beauty for a different room. A big thank you to the person that put my package together. Overall vote? 10/10. Despite the price. It was worth it 🥰”

Pooky 5 star review on 6th November 2025

Helpful Report

Posted 1 month ago

Hello Marella, Thank you so much for this amazing review! We’re thrilled that the lamp—and the unboxing experience—brought you so much joy. It means a lot to know it was worth the wait and the investment. Thank you again for your trust, your enthusiasm, and your 10/10 vote. We can’t wait to help you find the perfect piece for your next room! Best wishes, Ella.

Posted 1 month ago

“had 2 orders from pooky now quality fittings - processed and delivered pdq”

Helpful Report

Posted 1 month ago

Hello Colin, Thank you for the great review! We are thrilled to hear that everything has been smooth, from the quality of our designs to the order process and delivery. We really appreciate your feedback! Kind regards, Ella.

Posted 1 month ago

“Yet again amazing quality lights, worth every penny! Quality is outstanding.”

Pooky 5 star review on 5th November 2025

Helpful Report

Posted 1 month ago

Hello Kim, Wow, what a beautifully peaceful and elegant looking bedroom! Our Trindle rechargeable looks just perfect with your bedroom design. Thank you for choosing us once again, we are truly grateful for your support. Best wishes, Ella.

Posted 1 month ago

“Excellent service and a quality product. Have bought from pooky before and would not hesitate to do so again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the glowing review! It is wonderful to hear you are a returning customer and wouldn't hesitate to buy from us again. It really means the world to have you as a loyal customer. Kind regards, Ella.

Posted 1 month ago

“Love our new hallway light fixture! It is stunning and being the first thing you see when you enter our home, it's very impressive.”

Pooky 5 star review on 4th November 2025

Helpful Report

Posted 1 month ago

Hello Joan, Wow! Our Holophane pendant looks spectacular here in your hallway! It fits the style of your house perfectly. Thank you for taking the time to show us your photos, we love to see our Pooky lights in people's homes! Best wishes, Ella.

Posted 1 month ago

“Bought this lamp as an addition to shelving in the living room where we have no electrics. The lamp is really responsive to the remote, and has a lovely glow.”

Helpful Report

Posted 1 month ago

Hello Hannah, Thank you for the 5 star review! We are thrilled to hear that you are loving your new Pooky lamp and that it has given your shelving a lovely glow! Welcome to the Pooky family! Warm regards, Ella.

Posted 1 month ago

“Love the table and all light rechargeables, but having trouble trouble getting bulbs for older models”

Helpful Report

Posted 1 month ago

Hello Margaret, Thank you for the 5 stars! We are so pleased that you love all of our rechargeable designs. Our older style rechargeable bulbs will be restocked very soon. You can contact our customer service team to find out more information on when they are expected to restock. hello@pooky.com Kind regards, Ella.

Posted 1 month ago

“Gorgeous rechargeable wall lights. So much choice, great quality and fast delivery.”

Pooky 5 star review on 3rd November 2025

Helpful Report

Posted 1 month ago

Hello Eve, Wow! Such a beautiful bedroom! We love the choice of fabrics you have gone for, and our rechargeable wall lights with our bloomer shades just finish it off perfectly. Thank you so much for the review and sharing these images with us. Best wishes, Ella.

Posted 1 month ago

“Absolutely delighted with my purchases, excellent quality. Packaged and delivered with the utmost care. An excellent service all round..Highly recommend.”

Helpful Report

Posted 1 month ago

Hello Mel, Thank you so much for your wonderful review! We’re thrilled to hear you’re delighted with your purchases and that everything arrived safely. It’s lovely to know you’re happy with the quality and service — your recommendation means a lot to us! Warm regards, Ella.

Posted 1 month ago

“Brilliant products, swift delivery and brilliant customer support. Pooky is my go to lighting company everytime,”

Helpful Report

Posted 1 month ago

Hello Belinda, Thank you for the great review! We are so pleased to hear that you always have an excellent experience when ordering with us. Thank you for being a loyal customer, it means the world! Best wishes, Ella.

Posted 1 month ago

“I bought several products from Pooky some really beautiful.The last lamp I bought does not raise at the level of the previous ones the electric cable is ugly and very thick-I will probably have to look elsewhere in the future.”

Helpful Report

Posted 1 month ago

Hello Janetta, Thank you for your feedback, and for being such a lovely repeat customer — we’re so glad you’ve enjoyed many of your Pooky pieces! We’re really sorry to hear that your latest lamp hasn’t quite lived up to expectations, especially with the cable design. We really appreciate you sharing your thoughts and will pass this on to our product team. Best wishes, Ella.

Posted 1 month ago

“Great showroom with wonderful staff (and delicious coffee!!)”

Helpful Report

Posted 1 month ago

Hello Jennifer, Thank you for the lovely review! It is wonderful to hear that you had such a pleasant visit to our showroom in Gloucester! We hope to see you again soon! Best wishes, Ella.

Posted 1 month ago

Pooky is rated 4.9 based on 30,951 reviews