Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,362 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the Gloucester store, fantastic selection great service. Really thrilled to be able to see online range in store.”

Helpful Report

Posted 1 month ago

Hello Kerry, Thank you for the fabulous 5-star review! We’re delighted you enjoyed the Gloucester store and being able to see our online range in person. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“Beautiful lampshades to complete my room. Great service from helpful staff”

Helpful Report

Posted 1 month ago

Hello Marilyn, Thank you for the fabulous 5-star review! We’re delighted the lampshades complete your room and that our staff were helpful. If you’d like any suggestions or help with future pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“This is my third purchase from Pooky. I love all of their designs. I have my eye on three more items. They are all extremely well made, good quality and delivered very quickly.”

Helpful Report

Posted 1 month ago

Hello Caroline, Thank you for the fabulous 5-star review! We’re delighted you love Pooky designs and that you’re eyeing more pieces. If you’d like any suggestions or help with upcoming items, we’re here for you. Kind regards, Em

Posted 1 month ago

“I paid an arm and a leg to ship this traditional brass standing lamp to Paris because French people don’t make traditional brass lamps anymore. Everything here is Temu MCM. No regrets however cause it’s really beautiful 😍”

Helpful Report

Posted 1 month ago

Hello Emily, Thank you for the fabulous 5-star review! We’re glad you love the lamp and that it’s worth the shipping. If you need any help or more lighting options, we’re here for you. Kind regards, Em

Posted 1 month ago

“The Otto rechargeable floor lamp is perfect and of high quality as is the shade - the 35cm scalloped tall tapered claret and gold silk. Everything arrived extremely well packaged and within 36hours. The courier waited until the door was opened and I received the packages.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the wonderful 5-star review! We’re thrilled the Otto rechargeable floor lamp and the 35cm scalloped shade look perfect and that everything arrived so quickly and was well packaged. If you need any further assistance or have questions, we’re here for you. Kind regards, Em

Posted 1 month ago

“Always amazing quality, and incredibly quick delivery!”

Helpful Report

Posted 1 month ago

Hello Lucy, Thank you for the wonderful 5-star review! We’re thrilled you’re happy with the quality and the quick delivery. If there’s anything else you need, we’re here for you. Kind regards, Em

Posted 1 month ago

“Absolutely loved my two lampshades. They arrived yesterday and I am now looking at buying further shades to brighten up my entire house!”

Helpful Report

Posted 1 month ago

Hello Isabel, Thank you for the wonderful 5-star review! We’re thrilled you loved the lampshades and that you’re already thinking of lighting up more of your home with us. If you need any help choosing additional shades, we’re here for you. Kind regards, Em

Posted 1 month ago

“Quality of the products was incredible! Shipping was timely and service amazing. Cant wait to install the lights”

Helpful Report

Posted 1 month ago

Hello Julia, Thank you for the 5-star review! We’re delighted you’re happy with the quality and that shipping was timely. We can’t wait to see the lights installed. If you need anything else, we’re here. Kind regards, Emily

Posted 1 month ago

“Delighted with the little lights instead of candles on the table!”

Helpful Report

Posted 1 month ago

Hello Rachel, Thank you for the 5-star review! We’re delighted you’re happy with the little lights on the table. If there’s anything else you’d like help with, we’re here for you. Kind regards, Em

Posted 1 month ago

“Beautiful products and prompt, effective custome service via email and telephone. Excellent all round.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the 5-star review! We’re delighted to hear that you’re happy with our products and found our customer service prompt and effective. If there’s anything else you’d like help with, we’re here for you. Kind regards, Em

Posted 1 month ago

“This was my second purchase from Pooky and I've been delighted both times. Ordering is easy, delivery very quick and packaging excellent. The quality of the products is extremely high. Both lamps purchased so far look beautiful. I would definitely order again and recommend the company to others.”

Helpful Report

Posted 1 month ago

Hello Chris, Thank you for the 5-star review! We’re thrilled you’ve enjoyed both purchases, found ordering easy, and that the lamps look beautiful. We appreciate your recommendation and are here if you need anything else. Kind regards, Em

Posted 1 month ago

“All of my house both internally and externally are Pooky products, lights, shades, sockets, switches. The quality is second to none and the customer service great. The look is impassable on the market. Thanks Pooky”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you for the 5-star review! We’re delighted to hear that Pooky products are everywhere in your home and that you’re happy with the quality and our customer service. If you ever need any help or want to add more pieces, we’re here for you. Kind regards, Em

Posted 1 month ago

“I love the style of everything and the website enabling you to mix and match. I decided to return it and choose a bigger lamp. The returns process was effortless and prompt.”

Helpful Report

Posted 1 month ago

Hello Carrie, Thank you for the 5-star review! We’re delighted you love the style and mix-and-match options. If you’d like any help picking a bigger lamp or with the returns, we’re happy to assist. Kind regards, Em

Posted 1 month ago

“Love my Stella Pooky, it’s stunning. The fitting was difficult … hence 4 stars .”

Helpful Report

Posted 1 month ago

Hello Prudence, Thank you for your 4-star review and for loving your Stella Pooky! We’re glad it’s stunning, and we’re sorry the fitting was tricky. If you’d like any tips or guidance to make future fittings easier, we’re here to help. Kind regards, Em

Posted 1 month ago

“Great products, well designed, unique and seem quality made. Customer service is excellent.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star review, Martin! We’re delighted you find Pooky products well designed, unique, and of good quality, and that you’re happy with our customer service. If you need anything else, just let us know—we’re here to help. Kind regards, Em

Posted 1 month ago

“I am absolutely thrilled with my new light. The whole experience was 5*. The delivery was fast and efficient and my light is such good quality. I love it.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star review, Elizabeth! We’re absolutely thrilled you’re happy with your light and that the delivery was swift and efficient. If you need anything else, just let us know—we’re here to help. Kind regards, Em

Posted 1 month ago

“Absolutely beautiful lampshades - they are very well made and reasonably priced.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star review! We’re delighted you love the lampshades and find them well made and reasonably priced. If you need anything else, just let us know. We appreciate your support and hope to see you again soon. Kind regards, Em

Posted 1 month ago

“Beautiful good quality lights. Only downside no instructions enclosed.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 4-star review, Catherine! We’re glad you love the lights. Apologies about the missing instructions—we’ll make sure to improve that. If you’d like any guidance, please reach out and we’ll be happy to help. Kind regards, Em

Posted 1 month ago

“Gorgeous quality products for the price! Always have an incredible selection on offer and have never been disappointed. Any issues are always quickly resolved and their communication is brilliant. Thank you Pooky!”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star review, Colette! We’re thrilled you’re happy with the quality, selection, and our quick help with any issues. We appreciate you choosing Pooky and look forward to serving you again soon. Kind regards, Em

Posted 1 month ago

“Interesting and diverse choice in lighting options all well displayed. Seconds shop offers great bargains. Nice environment with very helpful staff and lovely coffee!!”

Helpful Report

Posted 1 month ago

Hello there, Thank you for the 5-star feedback, Jane! We're thrilled you enjoyed the lighting options, the bargains, and the lovely environment with helpful staff and great coffee. We look forward to welcoming you back soon. Kind regards, Em

Posted 1 month ago

Pooky is rated 4.9 based on 31,362 reviews