Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,585 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,585 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5937

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sorry, but I’m not happy with this item. The base arrived dirty and the overall quality is poor. The material is very thin and see-through, with some loose and broken threads, making it look like a second-hand item. I can’t be bothered to return it because I have already paid an electrician £50 to install it. company should check the quality before shipping!! Such a shame!”

Helpful Report

Posted 2 months ago

Hi Yuna, We’re really sorry to hear the base arrived dirty and that the overall quality didn’t meet expectations. This isn’t up to our standards, and we appreciate you letting us know. If you’d like us to look into this further, please email hello@pooky.com and we’ll be happy to help. Kind regards, Em

Posted 1 month ago

“We bought two of these and are very pleased with our purchase. They were carefully packaged and arrived quickly. The shades are well-made and the colour is as shown in the photos. This was our first purchase from Pooky and we will definitely return.”

Helpful Report

Posted 2 months ago

Hi Ruth, Thank you for the lovely review. We’re glad you’re pleased with the purchase, packaging, delivery speed, and that the shades match the photos. We look forward to welcoming you back. Kind regards, Em

Posted 1 month ago

“Practical and full proof process to chose, buy and install. Beautiful product.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the lovely review. We’re glad you found the process practical and the product beautiful. Kind regards, Em

Posted 1 month ago

“I bought the lamp as a gift for my niece for her wedding I live in Australia and love Pooky so l knew it would be perfect for her.. Service was brilliant and I know she will love it. Thank you Janet Ward sister of Evelyn Cherry”

Helpful Report

Posted 2 months ago

Hi Evelyn, Thank you for your lovely review. We’re glad the lamp feels perfect as a wedding gift and that you were happy with our service. Kind regards, Em

Posted 1 month ago

“The lovely 25cm pleated lampshade in natural linen had arrived promptly and safely packed. It was purchased for an antique French table lamp and it looks great. Over the years I bought number of fabulous always pleated lampshades from Pooky. Thank you, I am very please with you products and services.”

Helpful Report

Posted 2 months ago

Hi Isabell, Thank you for your lovely review. We’re glad the 25cm natural linen pleated lampshade arrived promptly, fits your antique French lamp, and you’ve enjoyed our pleated shades over the years. Kind regards, Em

Posted 1 month ago

“Pookey has a very large portfolio of lights in many forms. I have bought ceiling , table and wall lights both 240v and rechargeable and have been really pleased with the quality of the lights , the stock levels and fast delivery and also the price. The rechargeable picture wall lights are a brilliant idea - if you move a painting you can move the light with it - this is a lot more useful than you might imagine I have also found customer support and communication to be excellent When I decorate a room I always try to introduce something new - a change of light has a big impact and Pookey has been my choice recently. Great company who deserve to be successful Paul Alexander”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for the kind words and for sharing your experience with our range of lights. We’re delighted you’re pleased with the quality, stock levels, delivery speed, and especially the rechargeable picture wall lights. It’s great to hear our support and communication have been helpful as well. Kind regards, Em

Posted 1 month ago

“Super qualité, originaux, POOKY c'est super, et le service client est rapide et vous répond même le dimanche !”

Helpful Report

Posted 2 months ago

Bonjour Margaux, Merci pour votre avis 5 étoiles et pour vos aimables mots sur la qualité et l’originalité de POOKY, ainsi que sur notre service client rapide même le dimanche. Nous sommes ravis que cela vous plaise. Bien à vous, L'équipe Pooky

Posted 2 months ago

“good products and good service will use again”

Helpful Report

Posted 2 months ago

Hi James, Thanks for the 5-star rating and for sharing your feedback! We’re glad you’re happy with the products and service and that you’ll use us again. Kind regards, Em

Posted 2 months ago

“Beautifully packaged lampshade that is lovely quality and exactly like the pictures.”

Helpful Report

Posted 2 months ago

Hi Sarah, Thanks for the 5-star rating and for sharing your lovely feedback! We’re thrilled the lampshade is beautifully packaged, of lovely quality, and exactly like the pictures. Kind regards, Em

Posted 2 months ago

“I shopped at Pooky a lot in the last year - 3 ceiling fittings, a large mirror, a floor lamp and most recently this articulated brass table lamp (used with a vintage shade of my own) - I've had no issues with deliveries or the quality and functionality of the lighting, still love it all. Good prices for the quality of products.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the 5-star rating and for sharing your lovely feedback! We’re thrilled you’ve enjoyed your purchases over the last year and that deliveries, quality, and prices have met your expectations. Kind regards, Em

Posted 2 months ago

“I am so in love with my Pooky shades they are a fluff of marshmallow pink and such a beautiful linen with exquisite pleating.”

Helpful Report

Posted 2 months ago

Hi Victoria, Thanks for the 5-star rating and for sharing your lovely words! We’re absolutely thrilled you’re in love with your Pooky shades—the marshmallow pink, linen texture, and exquisite pleating sound stunning. Kind regards, Em

Posted 2 months ago

“Great quality and as per my previous orders from Pooky - the lights look incredible- it really gives the decor a twist.”

Helpful Report

Posted 2 months ago

Hi Marike, Thanks for the 5-star rating and for sharing your experience! We’re thrilled you’re enjoying the quality and that Pooky adds a twist to your decor. Kind regards, Em

Posted 2 months ago

“I have purchased several lampshades and bases. I have found the quality exceptional, the designs are unique. I’m a huge fan of this company. I also found the company to be very responsive when one of the bases was accidentally damaged in my home.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the 5-star rating and for sharing your experience! We’re delighted you’re enjoying the lampshades and bases, and that we could assist when a base was damaged. Kind regards, Em

Posted 2 months ago

“Beautiful light fitting and lamp shades. Very pleased with the customer service received.”

Helpful Report

Posted 2 months ago

Hi Justyna, Thanks for the 5‑star rating and for sharing your experience! We’re delighted you’re pleased with the light fitting, the lamp shades, and our customer service. Kind regards, Em

Posted 2 months ago

“Very easy to order & it arrived very quickly. I have a number of your shades in the house I love them”

Helpful Report

Posted 2 months ago

Hi Julie, Thanks for the great rating and for sharing your experience! We’re delighted to hear you found ordering easy and that your shades are a favorite in your home. Kind regards, Em

Posted 2 months ago

“Great quality product and ideal as supplemental kitchen lights with minimal installation”

Helpful Report

Posted 2 months ago

Hi Guy, Thank you for the great rating and kind words! We’re glad Pooky lightened up your space with good quality and easy installation. Kind regards, Em

Posted 2 months ago

“If you can get to the showrooms they are fantastic, and the staff were very helpful. It was a Friday afternoon and the sales person said I might not receive them until middle next week. Well emails started arriving and my purchases arrived on the Saturday afternoon. Wow, what service!! The products are exactly what you see and the choice is fantastic, I have started to spread the news and I can't wait to get the lampshades up in my newly decorated room. I will definitely be returning. Thank you Pooky!”

Helpful Report

Posted 2 months ago

Hi Jess, Thank you for the lovely review! We’re thrilled you found us fantastic, and that the service and delivery exceeded your expectations. It’s wonderful to hear the lamps are exactly what you hoped for. We can’t wait to welcome you back. Kind regards, Em

Posted 2 months ago

“Great products. Super helpful staff at the Batley store. Delivery service very good. Pity we couldn't pick up the item in store to avoid delivery costs.”

Helpful Report

Posted 2 months ago

Hi Phil, Thank you for the kind words about our products and the Batley staff, and glad the delivery went well. Please let us know if you need any further help. Kind regards, Em

Posted 2 months ago

“My entire flat is full of your delightful lamps. I love your variety, playfulness and sense of humour. And your price point makes it so attractive!”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for sharing this wonderful feedback. We’re thrilled you’re enjoying the variety, playfulness, and value of our lamps for your flat. If you ever need any assistance or a new piece to love, we’re here. Kind regards, Em

Posted 2 months ago

“LOVE Pooky lighting and have previously bought a couple of pendant lights and had 0 problem. Recently I bought the double crail outdoor light and the quality/QC was very poor. Thinking the first one was a fluke I reordered again but unfortunetly the imperfections were worse on the replacment. Personally the manufacturing quality was not reflected in the price. Easy returns and the customer serivce I cannot fault, more disapointed as i really liked the Light Fixture”

Helpful Report

Posted 2 months ago

Hello Holly, We’re really sorry to hear about the quality issues with the double Crail outdoor light and understand how disappointing that must be, especially after positives with other pieces. We appreciate you giving us another chance and are glad returns are straightforward. If you have any further questions, please email hello@pooky.com and we will be happy to help. Kindest regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,585 reviews