Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,717 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5966

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery . Love the product”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Wonderful lamps, shades and service! Love love love!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers, Thank you! Best Wishes, Emmy

Posted 2 years ago

“Had to wait for my electrician but now they're up they look fantastic . Really good selection of shades to go with each set of lights and clearly set out website. If I need any more wall lights I'll certainly use Pooky again.”

Helpful Report

Posted 2 years ago

Judith, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“I'm so pleased I found Pooky in an online search! What a stunning selection of lighting and I found just what I was looking for. The two items I ordered arrived in good time, very carefully packaged, and look gorgeous now they've been installed. I couldnt be happier with the results, or the service.”

Helpful Report

Posted 2 years ago

Cara, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Purchased a gorgeous lamp (and previous beautiful pendant lights) but the customer service makes Pooky even better! Incredibly responsive and helpful!”

Helpful Report

Posted 2 years ago

“The Fred Table Lamp is ideal for a Bedside Lamp.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Oh my goodness, I absolutely love my new lampshades!!!!! They are so beautifully made, the colours are gorgeous. Probably the best lampshades I've ever bought! I'll send a photo update when they are in my bedroom. Thank you Pooky! I have already recommended you!”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“It has been a pleasure to order from Pooky. Despite complications with being a non EU country & the difficulties that entails, the staff at Pooky were always available and quick to respond and rectify. The fittings I ordered were excellent quality at a good price. I like how on trend the selection of fittings are too. I am a designer based in Ireland and I will definitely be adding Pooky to my supplier portfolio. I would have no hesitation in recommending. Thank you Pooky 😊 Esther”

Helpful Report

Posted 2 years ago

Esther, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Outstanding customer service and attention to details. Highly recommended company! We will definitely use Pooky again!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“what a beautiful and classy ceiling light. It brings me happiness walking into the room and seeing this gorgeous light in my home”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“A really beautiful chandelier and reasonably priced. The glass tubes can be a little tight to fit but with a bit of patience I got them all in with no breakages. We got an electrician to fit it just to be on the safe side, still worth the money as it has transformed our room.”

Helpful Report

Posted 2 years ago

Such a lovely choice of chandelier, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 2 years ago

“Quick ,efficient delivery and beautiful lampshades . I love browsing through the Pooky website . I shall definitely shop with Pooky again. Thank you .”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great glass lampshade, sooted the project I am working perfectly.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Great products, really pleased and prompt delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Really, really lovely lighting products.”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“High quality elaborate pendant lights, delivered promptly and easy to instal,”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely, unusual, colorful, great prices, the first place to look for lighting x”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“We love Pooky products and are very happy with the ones we have bought; however, all three of the standard lamps we had delivered were in some way damaged (one of them was snapped off at the base), which was disappointing and involved hassle.”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you for getting in touch with your feedback. I am sorry to hear that you have had some issues with your products, and we aim to get this resolved for you. I have had a look on your account and I can't see any orders for standard lamps, so perhaps these were purchased under a different account. Please do contact our customer service team at hello@pooky.com if you haven't previously, and we can of course arrange for replacements to be sent to you, and the faulty items collected. Best Wishes, Emmy

Posted 2 years ago

“I ordered the green bamboo acrylic floor lamp and is beautiful. I’m not sure it’s worth the price but it is unique and a statement piece which goes lovely in my lounge. I’m waiting for a shade to arrive as didn’t order the one from pooky… again, I thought too expensive and was going to wait but … couldn’t!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful Shades, nicely made”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,717 reviews