Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought two lamps and shades from this business and they are exceptional quality as well as querky. I highly recommend this company. I don't think I would buy a lamp from any other retailer after this experience. Thank you”

Helpful Report

Posted 1 year ago

Hi Charlotte, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Quick delivery and great quality, as always.”

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Posted 1 year ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“What’s not to love, so much choice and everything is of an exceptional quality.”

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Posted 1 year ago

Hi Lisa, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“We have ordered a lamp and two lampshades from Pooky. The quality and delivery times were amazing. Thank you so much!”

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Posted 1 year ago

Hi Jessica, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“The Pooky service was exceptional. Literally the day after I placed the order the food were out for delivery ! Could not fault it”

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Posted 1 year ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Beautiful lampshades, really quick delivery and all well packaged.”

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Posted 1 year ago

Hi Helena, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Simple ordering and very quick and secure delivery. Unfortunately the bulbs weren't compatible with our fitting ( my error), but free return was quick and simple with fast refund.”

Helpful Report

Posted 1 year ago

Hi David, We are glad that our free return service was able to facilitate a quick and simple return process, resulting in a fast refund. At Pooky, customer satisfaction is our top priority, and we are always here to assist with any issues or concerns. Thank you so much for taking the time and leaving such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Great communication when I asked advice about lighting. Really fast dispatch. The quality of the product is amazing!!”

Helpful Report

Posted 1 year ago

Hi Emma, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Beautiful products and customer service”

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Posted 1 year ago

Hi there, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. Best wishes, Mara

Posted 1 year ago

“We absolutely love this light shade. It fits perfectly in our Victorian home, being the right balance of timeless design but with a modern twist.”

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Posted 1 year ago

Hi Rebecca, It's wonderful to know that it fits perfectly in your Victorian home, striking the ideal balance of timeless design with a modern twist. Your satisfaction means everything to us. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent service and super fast delivery!”

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Posted 1 year ago

Hi Tara, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Absolutely love Pooky. The quality of their products is excellent, lots of variety and choice, quick delivery and updates throughout the process. We have a regency era cottage with electrics in odd places, so having stylish rechargable lamps is a godsend.”

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Posted 1 year ago

Hi Lee, We are absolutely delighted to hear that you love Pooky and that our products have met your expectations. It brings us great joy to know that our range of lamps with their stylish designs and excellent quality have been a perfect fit for your regency era cottage with those tricky electrics. We understand how important it is to have lighting options that complement your unique space, so we're thrilled to have been a godsend in that aspect! Thank you! Best wishes, Mara

Posted 1 year ago

“Really good product and service!”

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Posted 1 year ago

Hi John, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“The Portreath aged brass outside lights we bought are lovely things, very solidly made and have a great, high quality look. Not installed yet but we look forward to them being up and running. Fast delivery too - overall, definitely impressed, thank you.”

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Posted 1 year ago

Hi James, They are indeed lovely things, crafted with utmost solidity, and possess a stunning, high-quality appearance. We can't wait for you to have them installed and witness their beauty in full glow. The fast delivery and overall impression have definitely left us impressed as well. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Beautiful lamps and lampshade. I ordered two recently and they arrived promptly, wrapped up really well. Thrilled with how they look in my house.”

Pooky 5 star review on 16th February 2024

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Posted 1 year ago

Hi Kirsty, Thank you for sending through your image and taking the time to write such kind words! This is such a stunning pairing - you have a keen eye for fabulous combinations. Best wishes, Mara

Posted 1 year ago

“Very happy with these pendants. The quality is good and like the design very much. Just what I was looking for.”

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Posted 1 year ago

Hi there, It's great to know that the quality meets your expectations and that you love the design. We aim to provide products that customers like you are looking for. Thank you for your support! Best wishes, Mara

Posted 1 year ago

“I am delighted with my new bedside lights. Pooky offer a fantastic range of choices, very high quality and stylish products and the ordering and delivery processes were extremely efficient”

Helpful Report

Posted 1 year ago

Hi there We aim to provide a fantastic range of choices, offering high-quality and stylish products. We are delighted that you found our selection to be to your satisfaction. We also strive to ensure that our ordering and delivery processes are as efficient as possible, and we are glad to hear that this was the case for your order. Thank you for your kind words and for being part of the Pooky family. Best wishes, Mara

Posted 1 year ago

“Great light, lovely quality!”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Pooky are the go to company for sourcing and purchasing gorgeous Lamps and Lampshades. Excellent quality and service. Easy to use website and fast delivery.”

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Posted 1 year ago

Hi Catherine, Thank you for taking the time to write such a wonderful review. We strive to provide excellent quality and service, and it's wonderful to hear that our easy-to-use website and fast delivery have met your expectations. We are incredibly grateful for your loyalty as a customer. Your continued support means the world to us and we look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“I purchased a resin table lamp stand, I am delighted with the quality, design & uniqueness. It looks so elegant, having pride of place in my living area. Will definitely purchase a different coloured resin lamp stand next time.”

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Posted 1 year ago

Hi Sharon, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews