Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

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“Very pleased with ordering process, speed of delivery and quality of packaging.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Stunning quality product”

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Posted 1 year ago

Hi Fiona, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Absolutely delighted with my new lamp shades. Not the first I have bought & certainly not the last. From moment of ordering to their very swift delivery the whole process was perfect. Your products are first class as is your service. Thank you.”

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Posted 1 year ago

Hi Sarah, We take great pride in ensuring that every step of the ordering process, from start to finish, is flawless. It brings us immense joy to hear that our products have once again met your expectations, and we are thrilled to hear that you found our service first class. Thank you for your continuous support and for being such a valued customer. We truly appreciate your kind words, and we look forward to assisting you with any future purchases. Best wishes, Mara

Posted 1 year ago

“Super, quirky well made designs; a most helpful website allowing a customer to see lots of shade/ colour/ base/ shade combinations and really excellent service”

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Posted 1 year ago

Hi Helen, We're delighted to hear that you find our designs super and quirky, and that our website has been helpful in allowing you to explore various shade, colour, base, and shade combinations. We've put a lot of effort into creating a seamless browsing experience for our customers, so it's wonderful to know that it has been helpful for you. We take pride in offering excellent service to our valued customers, like yourself. Your satisfaction is our top priority, and we're thrilled to have provided you with a positive experience. Thank you for choosing us! It's customers like you who inspire us to keep creating beautiful and unique lighting designs. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Great quality and perfect colour”

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Posted 1 year ago

Hi Hannah, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“I’ve bought several products from Pooky. Can’t fault the products or their customer service. Delivery is fast and and everything I’ve bought so far is beautiful”

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Posted 1 year ago

Hi Elizabeth, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“Very impressed with Pooky's helpful team. I accidentally ordered the wrong shades and they quickly intercepted them so that I didn't receive the order and arranged for a refund. I then ordered another 2 shades and received them within 2 days, nicely packaged. The only criticism I had was with the courier who left the box by the gate without pressing the buzzer and it was pouring with rain that day! Apart from that, great service.”

Helpful Report

Posted 1 year ago

Hi there, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! I am so sorry to hear that the courier left your parcel in the rain and I can understand this being incredibly frustrating. Please accept my deepest apologies. We hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Such good and quick service! And the most gorgeous lampshades! Will most definitely buy from Pooky again in a heartbeat.”

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Posted 1 year ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Ita a pleasure to buy from Pooky. The Crick spotlight is a really fantastic light for reading in bed. It's compact, classy looking and is a very good quality product. The black and gold option is a perfect match for our black metal beadstead with gold knobs. We ordered two lights, they arrived very quickly and were well packaged. Thank you Pooky.”

Helpful Report

Posted 1 year ago

Hi Vicky, We are delighted to hear that you had the pleasure of buying from us and that the Crick spotlight is a perfect match for your black metal bedstead with gold knobs. We are thrilled that you found the light to be compact, classy-looking, and of excellent quality. We strive to provide our customers with top-notch products and exceptional service, so it's wonderful to know that your lights arrived quickly and were well packaged. Best wishes, Mara

Posted 1 year ago

“Superb quality product and speedy delivery - website is easy to navigate and the product diagrams and information is easy to understand”

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Posted 1 year ago

Hi Penny, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“The lampshade is lovely but a bit smaller than I expected...”

Helpful Report

Posted 1 year ago

Hi Adriane, Thank you so much for taking the time to provide such valuable feedback on your recent experience with Pooky. I am so sorry to hear that the shade was smaller than expected - please remember that we're always here to assist you in any way we can. Whether you have questions, need assistance with anything related to Pooky, or simply want to share more about your experience, never hesitate to reach out especially if you are unsure about sizing! Best wishes, Mara

Posted 1 year ago

“Lovely lamp and well packaged. Quick delivery. Can’t fault.”

Pooky 5 star review on 14th February 2024

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Posted 1 year ago

Hi Casper, The pairing is gorgeous - thank you so much for your wonderful review and for sending us this image! Best wishes, Mara

Posted 1 year ago

“Excellent quality products, exactly how described on website and reasonably priced. Deliveries made promptly (quick than expected). Packed very well and secure. I also had a query on email which was replied to very quickly. I would recommend pooky lights to anyone looking for lampshades.”

Helpful Report

Posted 1 year ago

Hi Rebecca, We are thrilled to hear that you found our products to be of excellent quality and exactly as described on our website. We take great pride in offering reasonably priced items that meet our customers' expectations. It's fantastic to know that our deliveries were prompt and even quicker than expected. We strive to provide a seamless shopping experience for our valued customers, and your feedback reassures us that we are on the right track. Thank you! Best wishes, Mara

Posted 1 year ago

“Great products and customer service”

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Posted 1 year ago

Hi Stephen, At Pooky, providing great products and excellent customer service is our top priority. We are overjoyed that we were able to meet your expectations and deliver a positive experience. Your kind words truly motivate us to continue providing the best service possible. Thank you! Best wishes, Mara

Posted 1 year ago

“Adore Pooky! The range is extensive, great value for quality products and customer service is outstanding. Any returns are totally stress free and well managed. Wouldn’t bother looking elsewhere for lighting. I am delighted with my purchases, which really make the look of my renovations. Thank you Pooky team!”

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Posted 1 year ago

Hi T, Thank you - we are blown away by this review. We are delighted you adore our extensive range, value our quality products, and find our customer service outstanding. We take great pride in making your shopping experience stress-free and managing returns seamlessly. Thank you once again for your amazing review and for continuing to choose Pooky. We truly appreciate your loyalty! Best wishes, Mara

Posted 1 year ago

“I love using Pooky products, fast turnaround, beautiful on trend designs and good customer service not to mention the Pooky Perks.”

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Posted 1 year ago

Hi Siobhan, Thank you for leaving such a wonderful review! We are especially delighted that you enjoy the additional benefits of Pooky Perks! Your loyalty as a customer means the world to us, and we are grateful for your continued support. Should you ever need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“My daughter introduced me to Pooky ! We have recently moved from Buckinghamshire to Dorset to live near her , the house we have just moved into needs a revamp in every room , I was quite lost what to do but with a wonderful local decorator and my Artist daughter designing the look we are well on the way , every time we finish a room we by lamps from Pooky which completely adds the finishing touch , love them and my house will be full of them , thank goodness for Pooky”

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Posted 1 year ago

Hi Suzi, It warms our hearts to hear that Pooky lamps have been the finishing touch in every room of your newly revamped house. We're glad to have helped create a cozy and beautiful atmosphere for you. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Thank you. Best wishes, Mara

Posted 1 year ago

“Excellent service. The communication was great and the light was absolute first class quality. Will definitely be returning for more.”

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Posted 1 year ago

Hi Wendy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Beautiful products shining happiness throughout our home!”

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Posted 1 year ago

Hi Hanna, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Great products and quick delivery”

Helpful Report

Posted 1 year ago

Hi Gloria, Your continued loyalty means the world to us, and we greatly appreciate your ongoing support. We are constantly striving to bring you the best products and services possible. If you ever need any assistance or if there's anything else you'd like to share, please don't hesitate to reach out. We're here for you! Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews