Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing selection - perfect for any room or project!”

Helpful Report

Posted 1 year ago

Hi there, We are overjoyed to hear that you found our selection to be amazing and perfect for any room or project. Our team at Pooky is committed to providing a wide range of high-quality products to cater to your needs and preferences. Thank you! Best wishes, Mara

Posted 1 year ago

“Loved the service. Easy returns and quick efficient delivery. Thanks Pooky”

Helpful Report

Posted 1 year ago

Hi Emily We're delighted to hear that you loved the service and found our returns process easy and our delivery quick and efficient. At Pooky, we strive to provide the best experience for our customers, and your wonderful feedback is a testament to our efforts. Thank you! Best wishes, Mara

Posted 1 year ago

“We have bought many items from Pooky over the years and team are always kind and professional.”

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Posted 1 year ago

Hi Mia, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“After looking for weeks, I found exactly what I wanted from Pooky. The perfect ceiling pendant light to complement the 1930s design of the bedroom. Delivery, wrapping and customer service were first class. Thanks Pooky, I am a really happy customer!”

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Posted 1 year ago

Hi Erica, We truly appreciate your kind words and are thrilled to hear that you found exactly what you were looking for in our ceiling pendant light. It's fantastic to know that it beautifully complements the 1930s design of your bedroom. Thank you so much for taking the time to write this review and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“I rang to ask a few questions before I bought, and the support I got was great. Will definitely be buying from Pooky again.”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Prompt delivery of replacement bulb - efficient system, thank you!”

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Posted 1 year ago

Hi Adrian, Thank you for taking the time to leave such a lovely review. We could not be happier to resolve the issue at hand and can't wait to see you again soon. Best wishes, Mara

Posted 1 year ago

“I absolutely love Pooky! They are, without doubt, the best value design led lighting company around, and their customer service is second to none. Thank you! Xxxx”

Pooky 5 star review on 19th February 2024

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Posted 1 year ago

Hi Elinor, Thank you for sharing your image with us, the Zsa Zsa table lamp in clear blown glass and brass looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 1 year ago

“Firstly I love Pooky products.. the ceiling sconce is low subtle lighting in my gallery room. Also love my chargeable lamp with three different settings and I can move it around the house or outside! Secondly, service is exceptional.. fast delivery and very easy returns.. Linda McBride”

Helpful Report

Posted 1 year ago

Hi Linda, Thank YOU for letting us know so graciously that you are happy with your Pooky purchases. We love our rechargeable lamps and their versatility and glad you think the same!! We are blown away by this wonderful review and hope to see you again soon! Best wishes, Mara

Posted 1 year ago

“Excellent customer service with advice before my purchase which enabled me to purchase the right product. Very pleased with the lampshade I purchased.”

Helpful Report

Posted 1 year ago

Hi Kim, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Very easy to order and well packed”

Helpful Report

Posted 1 year ago

Hi Christine, Delighted to hear about your wonderful experience with us! We hope you love your new Pooky purchase and can't wait to see you again. Thank you. Best wishes, Mara

Posted 1 year ago

“Such a lovely shade. Love its neutral colour way, but its unusual pattern prevents this shade from looking blah and the delivery was great. Very pleased. Just wish there was more choice with these style lampshades in beige/ brown tones.”

Helpful Report

Posted 1 year ago

Hi Lucy, We're delighted to hear that you love the neutral colorway of Pooky, and we agree that the unusual pattern adds an extra touch of charm to the shade. Your suggestion for more choices in beige/brown tones is duly noted. We always strive to expand our range and cater to the preferences of our valued customers like you. Thank you! Best wishes, Mara

Posted 1 year ago

“Lovely lamp, especially love the fact that it's never an issue to ask for an EU plug. Will order again!”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 1 year ago

“Very happy with the lights and speedy delivery. Tha ks”

Helpful Report

Posted 1 year ago

Hi Michael, We are happy to hear that you are very happy with the lights and appreciate our speedy delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“Beautiful lights and very quick delivery”

Helpful Report

Posted 1 year ago

Hi Debra, We are thrilled to hear that you loved the beautiful lights and were impressed with our quick delivery service. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our business. Thank you so much for writing such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Fantastic website, such a selection! very good service, my items arrived quickly. I love my lamps, very good quality. Overall I’m impressed with Pooky”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Beautiful mirror. Arrived quickly and was relatively e easy to hang.”

Helpful Report

Posted 1 year ago

Hi there, We truly appreciate your support and appreciate your feedback about how easy it was to hang. We strive to provide a seamless experience for our customers, so we're delighted that you found it relatively easy. Thank you for your wonderful review, and we hope to serve you again soon! Best wishes, Mara

Posted 1 year ago

“High quality products at a reasonable price. The lampshades are beautifully made and lined.”

Helpful Report

Posted 1 year ago

Hi there, Thank YOU for leaving such a wonderful review! We are so happy you chose us to light up your home - we are delighted that you have found us and become part of the Pooky family. Best wishes, Mara

Posted 1 year ago

“Beautiful lights!”

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Posted 1 year ago

Hi Lauren, Thank you for taking the time to leave a review! We are overjoyed you love your new lights and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Lights arrived very quickly and were well packaged. Lovely quality and finish, not yet installed but looking forward to seeing them lit up!”

Helpful Report

Posted 1 year ago

Hi Caren, Thank you so much for your glowing 5-star review of our product Pooky! We greatly appreciate your kind words and support. We're delighted to hear that you found the lights to be of lovely quality and finish. Rest assured, we take great care in packaging our products, so they arrive safely at your doorstep. Thrilled to know that the lights arrived promptly. Your excitement about seeing them lit up is contagious, and we can't wait for you to enjoy their beautiful glow. Best wishes, Mara

Posted 1 year ago

“Beautiful products and very fast delivery - excellent!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews