Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is such a big choice of lamps and shades that it took me some time and several viewings to make a final choice. It's not the same as looking in a shop display. In the end I chose a skellig table lamp because I wanted it to complement one left to me my my grandmother, which is like 2 pieces of wood wrapped round each other to make the stem. The shade was even more difficult . I chose a 30cm straight hand made marbled grey. they both look really nice. with hindsight I think maybe I should have gone for a plain shade. the service from Pooky is excellent, the products arrived within a couple of days, were well packed .”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you so much for your fantastic 5-star rating of Pooky! We are thrilled to hear that you had a great experience with us and that you love your Skellig table lamp and handmade marbled grey shade. We understand that choosing the perfect lamp and shade can take time, especially with such a wide selection to choose from. We are glad that you found our online viewing experience to be convenient and helpful. Your choice to complement your grandmother's lamp with the Skellig table lamp sounds like a beautiful and sentimental touch. Again, thank you for choosing Pooky. We truly appreciate your support and are here to assist you with any future lighting needs. Enjoy your beautiful lamps! Best wishes, Mara

Posted 1 year ago

“I managed to order the wrong bulbs fora rechargeable lamy - emily in customer care is amazing - goes over and beyond - thank you !”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for taking the time to write such a wonderful review! I wanted to take a moment to express my gratitude for your kind words regarding Emily in our customer care team. We're thrilled to hear that she went above and beyond to assist you when you accidentally ordered the wrong bulbs for your rechargeable Lamp. Thanks again and we can't wait to see you again soon! Best wishes, Mara

Posted 1 year ago

“Pooky has great options for lighting unique to the market. A field day for me as perfect to my usually expensive taste for things I can’t afford.”

Helpful Report

Posted 1 year ago

Hi Taryn, We really appreciate your kind words and are thrilled to hear that our lighting options resonated with your unique taste. We understand how challenging it can be to find affordable yet exquisite pieces, and that's exactly what we aim to offer at Pooky. Your positive feedback has made our day, and we look forward to continuing to provide you with the perfect lighting solutions that match your style. Best wishes, Mara

Posted 1 year ago

“Whenever I try to buy lampshades from anywhere else, I always return to Pooky. Exceptional quality and service.”

Helpful Report

Posted 1 year ago

Hi there, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“A varied range of gorgeous lamps and shades. Good quality and an easy to use website.”

Helpful Report

Posted 1 year ago

Hi there, We are blown away by your feedback, what an outstanding review! We're glad you loved your Pooky purchase and found our website easy to use. We're here to help whenever you need us. Thank you! Best wishes, Mara

Posted 1 year ago

“A great range of products with personality and style. Always pleasantly surprised by what comes out of a Pooky box!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Our pair of "Mini Elbow" wall lights with "jet ripples" shades and single toggle switches in antiqued brass are looking fabulous against the F&B Green Smoke painted panelled wall in the cosy double room of our holiday cottage. All arrived promptly and well wrapped. Thank you”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to share your experience and leave us a delightful 4-star rating for Pooky! We greatly appreciate your kind words and are thrilled to hear that our Mini Elbow wall lights with jet ripples shades and single toggle switches in antiqued brass are looking fabulous against your paneled wall, This sounds all so cozy! It warms our hearts to know that you are pleased with the prompt arrival and careful packaging of your order. Your satisfaction is our top priority, and we are grateful for your support. Thank you! Best wishes, Mara

Posted 1 year ago

“Super quick delivery! Everything well packaged and the items are excellent quality”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. Best wishes, Mara

Posted 1 year ago

“Great service from Pooky! Easy to order from the website and delivery was very quick!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Great service , when I needed help the phone answered by a real person who was polite and helpful , excellent.”

Helpful Report

Posted 1 year ago

Hi David, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Asbolutely love Pooky! Love all of our lights and can't wait until they're all up”

Helpful Report

Posted 1 year ago

Hi Katherine, Thank YOU for leaving such a wonderful review! We are so happy you chose us to light up your home - we are delighted that you have found us and become part of the Pooky family. Best wishes, Mara

Posted 1 year ago

“The Pooky website was very easy to follow, and the delivery was prompt and efficient. I am delighted with my lampshade, beautiful material, well made and lovely design.”

Helpful Report

Posted 1 year ago

Hi Judith, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 1 year ago

“Efficient ordering and delivery. Goods well packaged and very good quality”

Helpful Report

Posted 1 year ago

Hi Carmel, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“This is the first time I've bought from Pooky and I've been very impressed. Speedy communication when I had questions and very fast delivery. The two ceiling lampshades and one wall light exceeded expectations. I am very happy and have no hesitation in recommending others buy from Pooky :)”

Helpful Report

Posted 1 year ago

Hi Janine, We are thrilled to hear that your experience with us has exceeded your expectations. It's delightful to know that our speedy communication and fast delivery played a part in your satisfaction. We are delighted that the two ceiling lampshades and one wall light impressed you. Thank you for trusting us with your purchase. We are truly grateful for your recommendation and we couldn't be happier to have you as a loyal customer. Please don't hesitate to reach out if you need any further assistance. Best wishes, Mara

Posted 1 year ago

“I came across Pooky by chance whist looking online for some picture and wall lights. The selection available was excellent and the prices appeared competitive. I have so far bought three picture lights and two wall light fittings. They were easy to order, simple and safe to pay, and the items came well packaged and in good condition. I have several other lights to order and will definitely be using Pooky again.”

Helpful Report

Posted 1 year ago

Hi Nick, We are delighted to have fulfilled your orders of three picture lights and two wall light fittings, and we are glad to hear that the ordering process was easy, the payment method was simple and secure, and the items arrived safely and in great condition. Your satisfaction is our top priority, and we are pleased that we could meet your expectations. Thank you for considering Pooky for your future lighting needs. We look forward to assisting you with your upcoming orders and providing you with the same exceptional service you have come to expect from us. Best wishes, Mara

Posted 1 year ago

“Beautiful products. Swift delivery. Very pleased customer!”

Helpful Report

Posted 1 year ago

Hi Laura, Beautiful products and swift delivery are core values we strive to maintain in order to provide the best experience to our customers. Please do not hesitate to reach out if you have any further inquiries or if there's anything else we can assist you with. Thank you again for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Beautiful lamp - very pleased!”

Helpful Report

Posted 1 year ago

Hi there, At Pooky, we take great pride in creating high-quality products, and your kind words inspire us to continue delivering excellence. It's customers like you who make our job a pleasure, and we are grateful for your loyalty. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We are always here to ensure your utmost satisfaction. Thank you for choosing Pooky and for being such a fantastic customer! Best wishes, Mara

Posted 1 year ago

“Very efficient service”

Helpful Report

Posted 1 year ago

Hi Mary, We truly appreciate your feedback and are delighted to hear that you found our service very efficient. Providing excellent service is our top priority, and it is wonderful to know that we have succeeded in fulfilling your expectations. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent products, We are very pleased with them. We have not put them up yet so no photos yet.”

Helpful Report

Posted 1 year ago

Hi Laura, Your support means the world to us, and we can't wait for you to experience the beauty and quality of Pooky firsthand. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Pooky and for taking the time to share your positive feedback. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“Beautiful lampshade which was dispatched and delivered very quickly. I had first ordered a sample to confirm the colour and the whole process was very swift, friendly and efficient. I shall be using Pooky again!”

Helpful Report

Posted 1 year ago

Hi there, We truly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us. We take pride in our efficient and friendly service, and we're delighted that our beautiful lampshade met your expectations. We can't wait to assist you again in the future. Thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews