Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,717 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5966

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really sorry, and very disappointed, but I'm trying to psyche myself up to wrap up the lamps and get them back to you. The small one just doesn't fit, the apperture isn't wide enough. I still think that one is beautiful and really regret the fact that it doesn't fit. I don't think the bigger ones look anything like the photos online. I was looking forward to receiving two beautiful, turquoise lamps, but these are a dull, muted green, and not at all my cup of tea. And I'm dreading the responsibility of getting them back to you.”

Helpful Report

Posted 2 years ago

Hi Jen, Thank you for getting your review over to us. I am so sorry to hear your experience has been less than ideal, we would be happy to assist you with your issues and find a positive direction forward for you. Please email our team at hello@pooky.com, and we will do our best to help with this. Best wishes, Poppy

Posted 2 years ago

“Have bought most of my lighting over several years for several properties from Pooky. Good website, fast delivery and items all of a high quality.”

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Posted 2 years ago

Hi Rodger, thank you for your glowing review. It is so nice to hear from happy customers, thank you for your continued support! Best wishes, Poppy

Posted 2 years ago

“Easy to order, reasonable price, and arrived quickly. Love the dimmer!”

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Posted 2 years ago

Thank you for leaving your review and letting us know you are loving your purchases, and the service provided in getting them to you! We look forward to having you back, and to continue to make you a happy customer! Best wishes, Poppy

Posted 2 years ago

“Really gorgeous lighting and shades . My last purchase was a beautiful little marbled shade with metallic gold in the marvelling . It is perfect with my quirky base . The colour glows when it is lit . Love it 😊”

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Posted 2 years ago

Thank you for sharing this fab picture, what an amazing Lamp base you have there! It pairs so well with the Foglia shade, I am so glad you're happy! Best wishes, Poppy

Posted 2 years ago

“Great looking lights, feel solid and well made.”

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Posted 2 years ago

Hi Andreas, thank you for your review! We are so glad to hear that as well as finding our lights attractive, that the quality also lived up to your expectations. We look forward to having you back for any future orders! Best wishes, Poppy

Posted 2 years ago

“Really cute and quirky lampshade.”

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Posted 2 years ago

Thank you for taking your time to leave you review, It is always lovely hearing from happy customers. Best wishes, Poppy

Posted 2 years ago

“Two wall lights and two glass lamp shades ordered online. Delivery was terrible numerous texts telling me delays, dates delivery was being delivered and didn’t arrive and finally three different deliveries! To my disappointment glass lampshades faulty. Returned all, customer service were very apologetic. Have purchased from you before and been delighted and will use again .”

Helpful Report

Posted 2 years ago

Thank you for leaving your review, I am so sorry that your order was delayed and caused room for concern. The courier can split the orders, as we do have to box things separately to keep certain items safe, so I do apologise if this was inconvenient for you. I am pleased to hear our team offered you adequate support, and that you will continue to shop with us in the future. I hope that no issues occur for any of your future orders with us. Do reach out if there's ever anything we can help with. Best wishes, Poppy

Posted 2 years ago

“We are very pleased with our second pooky rechargeable. Well packaged and a speedy delivery. Thank you.”

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Posted 2 years ago

So glad to hear you've come back to us, and that the experience was a positive one. Thank you for your commitment to us and our products! Best wishes, Poppy

Posted 2 years ago

“Great products”

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Posted 2 years ago

Hi Sharon, So glad to hear you're happy! Thank you for taking the time to leave your review. Best wishes, Poppy

Posted 2 years ago

“Excellent product and delivery”

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Posted 2 years ago

Hi Kathryn, Thank you for your glowing review! We always appreciate hearing from happy customers. Best wishes, Poppy

Posted 2 years ago

“Whilst the items are great the delivery wasn't. The courier left a card saying we weren't in when we were. That we had to collect from post office. I contacted you and asked for item to be re delivered and you said you could not do that. I ordered the item to be delivered to me , not a location 6 miles away. Disappointed with your attitude , that the item could not be re delivered when is wasn't any fault of the buyer but that of the courier.”

Helpful Report

Posted 2 years ago

Hi Emmy, Thank you for leaving your review, and letting us know about the issues you have faced with us and our courier. I can see that my colleague has responded to your email asking whether you are in a position to collect this from the pick up shop, as unfortunately in certain area's when a delivery attempt is unsuccessful the next thing DPD will do is drop this to the local Pick up shop. Once this has happened the only thing we are able to process is a return to sender. We are happy to organise this, and issue replacements if we are able to (due to stock levels) and if this is a preferable option for the customer, however as mentioned it can be difficult for us to do anything else or ask for the parcel to be attempted to be delivered again. I am again so sorry for any inconvenience or dissatisfaction caused, I hope in future we will be able to ensure you a satisfying customer experience. Kind regards, Poppy

Posted 2 years ago

“Pretty and classic lampshade in a gorgeous colour, emits a lovely hue to the space when lit - pefect!”

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Posted 2 years ago

Hi there, Thank you so much for leaving your feedback. We appreciate your support and are thrilled to hear that you loved our pretty and classic lampshade in its gorgeous color. It's fantastic to know that it emits a lovely hue, creating a special ambiance in your space when lit. Once again, thank you for your kind words and for being a valued member of our Pooky family. Best wishes, Mara

Posted 2 years ago

“I recently ordered two replacement shades for my Pooky wall lights . I needed help as to which ones would be suitable. As usual the customer service that Pooky provided was excellent. I was very pleased with the quality of the shades when they arrived. They were just as described and pictured on their website.”

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Posted 2 years ago

Hi Lorraine, Thank you so much for your wonderful 5-star rating of Pooky! We truly appreciate your kind feedback and taking the time to share your experience with us. We are delighted to hear that you were satisfied with our customer service and the quality of the replacement shades you ordered for your Pooky wall lights. Providing excellent customer service is always our top priority, and we are thrilled that we were able to assist you in finding the suitable shades. We also want to extend our sincere gratitude for your loyalty as a customer. Your continued support means the world to us and encourages us to keep delivering exceptional products and service. Once again, thank you for your glowing review. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Disappointed that I had to return the lampshade as it's the wrong size. Even more disappointed that I find I've been charged 12 % of the total lampshade costs as a returns fee. It came as a nasty surprise.”

Helpful Report

Posted 2 years ago

Hi Caroline, I want to start by thanking you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent experience with us left you feeling disappointed. I completely understand how frustrated you must have felt when the item you received wasn't the right size, especially after having waited so long for it. I want to assure you that we take your concerns seriously and will do everything we can to make sure that this doesn't happen again. We do state in our terms and conditions that there is a £6.00 charge per box that is returned from an order purchased in the sale - I apologise if our terms and conditions weren't clear enough regarding the charges that apply in such cases. We will certainly take your feedback on board and work to make this information more visible to our customers in the future. Once again, thank you for your feedback, and please know that we value your business and hope to have the opportunity to serve you better in the future. Warm regards, Mara

Posted 2 years ago

“The rechargeable wall lights are a perfect solution for adding additional lighting in a listed building. Excellent quality and clever design.”

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Posted 2 years ago

Hi there, We greatly appreciate your continued loyalty and support. We're delighted to hear that the rechargeable wall lights have provided a perfect solution for adding additional lighting in your listed building. Ensuring both excellent quality and a clever design is always our top priority, and we're thrilled that we achieved that for you. Thank you again for your glowing review and for being a valued customer. We are truly grateful for your ongoing trust in our products. Wishing you all the best, Mara

Posted 2 years ago

“Quality products.”

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Posted 2 years ago

Hi Mark, Quality products are at the heart of what we do, and we pride ourselves on delivering items that not only meet but exceed our customers' expectations. We are incredibly grateful to have you be part of the Pooky family. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you for choosing Pooky, and we look forward to serving you with more exceptional products in the future! Best wishes, Mara

Posted 2 years ago

“Efficient service and good quality, attractive products. Very happy.”

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Posted 2 years ago

Hi Tracy, We could not be happier to hear that you are satisfied with our efficient service and good quality, attractive products. It brings us immense joy to know that you are very happy with your experience. We appreciate your support and look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Excellent rechargeable table lamps. Work brilliantly and are such a good idea for the centre of a room with no plug socket. The two lamps arrived relatively quickly and well packaged. The added bonus was the inclusion of a bulb for each lamp - makes so much sense! Great company - would recommend”

Helpful Report

Posted 2 years ago

Hi Suzanne, Thank you so much for letting us know about your experience. It is wonderful to hear that you find our rechargeable table lamps excellent and that they work brilliantly in the centre of a room without a plug socket. We are glad that your order arrived relatively quickly and was well-packaged to ensure its safety. It's great to know that you appreciate our inclusion of a bulb for our rechargeable lights, as we believe it makes perfect sense too! Thank you for recommending our company. Your support means a lot to us. Please don't hesitate to reach out if you have any further questions or need assistance in the future. We are always here to help! Best wishes, Mara

Posted 2 years ago

“I absolutely love my new Pooky rechargeable lamp! It is perfect for my dressing table in the bedroom. It looks very stylish.”

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Posted 2 years ago

Hi Jan, Thank you so much for getting in touch and letting us know about your wonderful experience. We greatly appreciate your kind words and we're thrilled to hear that you absolutely love your new Pooky rechargeable lamp. We're delighted that it has found a perfect spot on your dressing table, bringing a touch of style to your bedroom. Your satisfaction is of utmost importance to us, and we're delighted that our product has exceeded your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We can't wait to continue brightening up your space with our stylish products! Best wishes, Mara

Posted 2 years ago

“Really pleased. Good quality, looks stunning. Even better with the spring discount!”

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Posted 2 years ago

Hi there, Thank you so much for giving Pooky a fantastic 5-star rating! We are delighted to hear that you are really pleased with your purchase. It's wonderful to know that you appreciate the good quality and stunning appearance of Pooky. And we couldn't agree more, the Easter discount definitely makes it even better! Your kind words mean a lot to us. Thank you for choosing Pooky. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,717 reviews