Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with purchase of lamps, beautifully made and stunning colour shades, also very quick delivery”

Pooky 5 star review on 12th February 2024

Helpful Report

Posted 1 year ago

Hi Pat, Thank you for taking the time to write such a wonderful review. We take great pride in creating beautifully made products with stunning color shades, and it's incredibly rewarding to know that you appreciate the craftsmanship. Moreover, we are thrilled to learn that our delivery process met your expectations. We strive to provide prompt and efficient service, ensuring that your Pooky experience is nothing short of exceptional. Best wishes, Mara

Posted 1 year ago

“Love our new Pooky lights, they’re exactly what we were looking for and the quality doesn’t disappoint.”

Helpful Report

Posted 1 year ago

Hi Georgia, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Gorgeous quality, super quick delivery. Love my lampshade!”

Helpful Report

Posted 1 year ago

Hi Amy, We greatly appreciate your feedback and are delighted to hear that you are loving your lampshade. Gorgeous quality and super quick delivery are two pillars we hold dear to our hearts, and it's wonderful to know that we've met your expectations. Thank you once again for choosing Pooky, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“Excellent delivery service and product. Unfortunately had to return item as I had mid-measured the space but the returns service couldn’t have been simpler. Wouldn’t hesitate to shop with Pooky again.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Love the product range and had a positive experience with my order”

Helpful Report

Posted 1 year ago

Hi Lizzie, Your satisfaction is of utmost importance to us, and we're delighted to know that we were able to meet your expectations. We value your trust in our brand and look forward to serving you again in the future. Thank you! Best wishes, Mara

Posted 1 year ago

“My new Pooky Lampshades are fabulous.. I love knowing I am now a pooky customer!”

Helpful Report

Posted 1 year ago

Hi Joanna We are delighted to hear you love your new lampshade! Becoming a Pooky customer is truly special, and we're honored to have you as part of our amazing community. If you ever need any assistance or have any questions, please don't hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“Very good service - our lantern arrived broken and Pooky replaced it extremely quickly.”

Helpful Report

Posted 1 year ago

Hi Naomi, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent and quick delivery! Gorgeous lampshade. A friend liked it so much, she wondered if I should have got a bigger one!”

Helpful Report

Posted 1 year ago

Hi there, We are so happy to hear that you were happy with your purchase and that the lampshade exceeded your expectations. We take pride in our excellent and quick delivery service to ensure your satisfaction. It's fantastic to hear that your friend admired the lampshade so much that she suggested getting a bigger one. We truly appreciate your support and hope to serve you again soon with our wide range of stunning products. Best wishes, Mara

Posted 1 year ago

“Excellent products and Excellent Customer Service!”

Helpful Report

Posted 1 year ago

Hi Joanne, We greatly appreciate your kind words and support. It brings us tremendous joy to know that you find our products excellent and that you have experienced our top-notch customer service. Thank you! Best wishes, Mara

Posted 1 year ago

“I could not be happier with my Pooky resin emerald green lampbase and stripey fushia pink shade. It is a lovely piece to have in my pink and green room and I have had so many compliments on it already. I am already looking a purchasing another - thank you Pooky love my purchase.”

Helpful Report

Posted 1 year ago

Hi Penelope, It's wonderful to know that our Pooky resin emerald green lampbase and stripey fuchsia pink shade have found a perfect place in your pink and green room. We're even more delighted to hear that you have received numerous compliments on it already! Your kind words truly warm our hearts, and we are honored that you are considering purchasing another lamp from us. We are here to assist you whenever you are ready. Best wishes, Mara

Posted 1 year ago

“Fantastic lamps and shades. I have purchased far too many of both and keep returning due to the quality, design choice and customer service. I have had to call to change orders and deliveries a few times and Pooky always take the pragmatic and customer-centric approach. It is appreciated!”

Helpful Report

Posted 1 year ago

Hi Meghan, We are delighted to hear that you have had a fantastic experience with our lamps and shades. Your kind words about our quality, design choices, and customer service truly mean the world to us. We are overjoyed to have you as a loyal customer who appreciates our pragmatic and customer-centric approach. We understand that sometimes orders and deliveries need to be changed, and we're always here to assist you with any adjustments you require. Your satisfaction is our top priority. Best wishes, Mara

Posted 1 year ago

“I consistently use Pooky for all my projects because the quality is very good and the customer service is excellent. Returns are free and easy if needed, and prices are very good value. Highly highly recommend!”

Helpful Report

Posted 1 year ago

Hi Claire, Your kind words about our competitive prices are truly heartwarming. We always strive to provide the best value to our customers, and it is fantastic to know that you perceive it as such. Thank you. Best wishes, Mara

Posted 1 year ago

“Love the huge choice of colours and styles offered by Pooky, impossible to find anywhere else. The lampshades definitely enhance my room adding a hit of colour and pattern. Delivery is quick and efficient.Already looking to buy another one.”

Helpful Report

Posted 1 year ago

Hi there, We truly appreciate your feedback and are thrilled to hear that you love the huge choice of colours and styles offered by Pooky. Our goal is to provide unique lampshades that add a hit of colour and pattern to enhance any room. We're also glad to know that our quick and efficient delivery service met your expectations. We can't wait to assist you again in your future purchase. Thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Beautiful lamp and shade. Excellent service and very speedy delivery. That’s why we keep going back.”

Helpful Report

Posted 1 year ago

Hi Jeremy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Bought the large Pumpkin light. Put a large tinted lightbulb in it and it’s a gorgeous pinkish glow It looks lovely upstairs in our hallway so much so that we bought another one for downstairs in the hallway. We bought 2 ceiling roses and painted them pink. The second light is going up this weekend 🥰”

Pooky 5 star review on 9th February 2024

Helpful Report

Posted 1 year ago

Hi Jo, Thank you so much for your fantastic 5-star rating of our beloved Pooky! We are truly thrilled to hear about your positive experience with our large Pumpkin light. It's wonderful to know that the large tinted lightbulb has created a gorgeous pinkish glow that adds a lovely touch to your upstairs hallway. We are extremely grateful that you loved it so much that you decided to purchase another one for downstairs. Your loyalty as a customer means the world to us! Best wishes, Mara

Posted 1 year ago

“Arrived quickly and very well packaged.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“We purchased a roddy ceiling light for our bathroom and are delighted with the result. Very well made product and the glass rods cast a lovely dappled light. So pleased with our purchase that we’re going to order the matching wall lights too.”

Helpful Report

Posted 1 year ago

Hi Meg, Your satisfaction means the world to us, and we are incredibly grateful for your loyalty. We are delighted to announce that we now offer matching wall lights to complete your perfect bathroom lighting setup. We're confident that they will complement the Roddy ceiling light flawlessly. Thank you! Best wishes, Mara

Posted 1 year ago

“Beautiful small shades in crimson, bought for existing lamp bases. So super cute Love them 😍😍😍”

Helpful Report

Posted 1 year ago

Hi Elena, We are delighted to know that you love the beautiful small shades in crimson that you purchased for your existing lamp bases. It's great to hear that they are super cute and that you are loving them so much! 😍😍😍 Once again, thank you for your support and for taking the time to share your experience with us. We hope to have the pleasure of serving you again in the future. Best wishes, Mara

Posted 1 year ago

“All worked out well and was quickly delivered. The chandelier feels high quality (and is very heavy)”

Helpful Report

Posted 1 year ago

Hi Marium, Thank you so much for your fantastic 5-star rating of Pooky! We are thrilled to hear that you had such a positive experience with us. It is wonderful to know that everything worked out well and was promptly delivered to your doorstep. Your satisfaction means everything to us! Moreover, we are delighted that you find the chandelier to be of high quality. We take pride in crafting exquisite and durable products to meet our customers' expectations. Your feedback regarding its weight reassures us that we are delivering a product that exceeds your needs. Best wishes, Mara

Posted 1 year ago

“This is my 5th purchase over the last few years and have never had such reliable service. Thankyou , and I remain really delighted with the lamps and shades.. Janex”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews