Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,591 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Jan P

5940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my product.”

Helpful Report

Posted 2 months ago

Hi Aline, Thank you for the fabulous review. We’re really glad to hear you’re very happy with your product. If you need anything else, we’re here. Kind regards, Em

Posted 2 months ago

“I had a slight issue with a purchase. Pooky's customer service were excellent- no fuss, very responsive and sent a replacement immediately. I am very happy”

Helpful Report

Posted 2 months ago

Hi Anisha, Thank you for the fabulous review. We're really glad to hear Pooky treated you well and that you’re happy with the replacement and service. If you need anything else in the future, we’re here. Kind regards, Em

Posted 2 months ago

“Amazing packaging by Pooky. Perfect as a gift as a result too. My rechargeable wall light and shade are lovely. Although, not installed yet, I am so looking forward following our decorating to see it in situ. Delivery is also 👌 thank you 😊 Helen, Twickenham”

Helpful Report

Posted 2 months ago

Hi Helen, Thank you for the fabulous review. We're delighted you love the packaging and that the rechargeable wall light and shade feel gift-worthy. We can’t wait for you to install and see it in situ. Glad the delivery met your expectations too. If you need any help with setup or styling, we’re here. Kind regards, Em

Posted 2 months ago

“Excellent service .i have had to return lampshades twice now due to my wrong sizing and the return of the shades so easy and stress free . Shades arrived in days . So pleased with them .”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for the fabulous review. We’re really glad the service was excellent, returns were easy and stress-free, and that the shades arrived quickly. If you need any help with sizing or future purchases, we’re here. Kind regards, Em

Posted 2 months ago

“Good quality lampshade for a small table lamp. Size is quite difficult to come across and fitted very well. Hand finish paint was very good and consistent across the shade. Packaging was well thought out and delivery very quick. Altogether a great shopping experience.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the fabulous review. We’re really glad the lampshade fits your small table lamp well, the hand-finish paint is to your liking, and that the packaging and delivery met expectations. If you’d like any help with styling or future purchases, we’re here. Kind regards, Em

Posted 2 months ago

“Lamp bases and shades arrived quickly and were packed really well. They look great as guest room lamps and also will be used for table lamps outside when the weather improves (!)”

Helpful Report

Posted 2 months ago

Hi Kathy, Thank you for the fabulous review. We’re really glad the lamp bases and shades arrived quickly and were packed well, and that they’ll work well as guest room lamps and for outdoor use when the weather improves. If you’d like any help or ideas for styling, we’re here. Kind regards, Em

Posted 2 months ago

“no instructions for fitting shade and fitting but absolutely stunning product”

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thank you for the fabulous review. We’re really glad you think the product is absolutely stunning, even though there were no instructions for fitting the shade and fitting. If you’d like any help with fitting guidance, we’re here. Kind regards, Em

Posted 2 months ago

“So easy to order online. The packaging on arrival was excellent. I now have four Pooky lampshades and I love them all ❤️”

Helpful Report

Posted 2 months ago

Hi Lizanne, Thank you for the fabulous review. We’re really glad you found ordering online easy and that the packaging on arrival was excellent. Fantastic to hear you love having four Pooky lampshades! If you’d like any more ideas or help with your space, we’re here. Kind regards, Em

Posted 2 months ago

“Beautiful pendant lights. Really happy!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the fabulous review. We’re really glad you’re happy with the beautiful pendant lights. If you’d like any more ideas or help with your space, we’re here. Kind regards, Em

Posted 2 months ago

“Beautiful lampshade. Nicely made and very pretty colours. Looks lovely in our sitting room”

Helpful Report

Posted 2 months ago

Hi Fiona, Thank you for the fabulous review. We’re really glad you love the lampshade and the pretty colours. If you’d like any more ideas or help with your sitting room, just let us know. Kind regards, Em

Posted 2 months ago

“Love the lights and lampshade!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the fabulous review. We’re really glad you loved the lights and lampshade. If you’d like any more ideas or help with the rest of your décor, we’re here. Kind regards, Em

Posted 2 months ago

“Fabulous showroom in Gloucester with excellent, knowledgeable, friendly and helpful staff.”

Helpful Report

Posted 2 months ago

Hi Margaret, Thank you for the fabulous review. We’re really glad you enjoyed our Gloucester showroom and that our staff were knowledgeable, friendly and helpful. If you’d like any more ideas or help with the rest of your home, we’re here. Kind regards, Em

Posted 2 months ago

“Fantastic selection of products that meet every need and style! We bought three lights to begin with for our bedroom and will certainly furnish the rest of the house with more. Highly recommend!”

Helpful Report

Posted 2 months ago

Hi Robyn, Thank you for the fabulous review. We’re really glad you loved the selection and that you’re planning to furnish the rest of the house with more. If you need any help with colours or ideas, just let us know. Kind regards, Em

Posted 2 months ago

“Fabulous showroom and brilliant staff. As renovation progresses will be back.”

Helpful Report

Posted 2 months ago

Hi Beth, Thank you for the fabulous review. We’re really glad you enjoyed the showroom and our staff. We’ll be here when you’re ready to continue with your renovation. Kind regards, Em

Posted 2 months ago

“Beautiful quality pendant lights and exceptional service given when I had a query. Highly recommend”

Helpful Report

Posted 2 months ago

Hi Rozanna, Thank you for the fabulous review. We’re really glad you’re enjoying the beautiful quality pendant lights and that our service was helpful with your query. If you need any further assistance, just let us know. Kind regards, Em

Posted 2 months ago

“Really pleased with these they feel such nice quality and can't wait to hang them up! Arrived really quickly too :)”

Helpful Report

Posted 2 months ago

Hi Lillie, Thank you for the fabulous review. We’re really glad you’re pleased with the quality and that you’re excited to hang them. If you need any help with hanging or care, just let us know. Kind regards, Em

Posted 2 months ago

“A beautiful choice of products and of very high quality. We have many of their lampshades and they are so well made and very attractive. It is so useful for them also to be made in such a variety of sizes. I now have two matching , one smaller than the other and they look really good. Pooky keep you well informed of deliveries and they are quick and efficient. Such a great company to buy from.”

Helpful Report

Posted 2 months ago

Hi Kathryn, Thank you for the fabulous review. We’re delighted you’re pleased with the high quality and variety of our lampshades, and that they look great together. If you need any further help or suggestions, we’re here. Kind regards, Em

Posted 2 months ago

“Was delighted to find a shade exactly what I was looking for for my floor lamp on Pooky . Ordering was easy & prompt delivery , very well packaged and care taken with the shade . Would definitely recommend Pooky for price, ease of ordering & quick delivery .”

Helpful Report

Posted 2 months ago

Hi Catherine, Thank you for the fabulous review. We’re delighted you found the exact shade for your floor lamp and that ordering, delivery, and packaging were all to your satisfaction. If you need anything else, we’re here. Kind regards, Em

Posted 2 months ago

“Fabulous reading light, just what we were looking for! Sturdy construction, beautiful in situ and looking forward to the darkening patina over time. Thank you Pooky!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the fabulous review. We're thrilled the reading light is sturdy, beautiful in situ, and that you're looking forward to the darkening patina. If you need anything else, we're here. Kind regards, Em

Posted 2 months ago

“The box was ripped even though it was a sign for delivery. The lamp looked intact so I kept it but now think it doesn't stand at 90 degrees. Great wireless light though.”

Helpful Report

Posted 2 months ago

Hi Liz, Thanks for taking the time to leave your feedback. We’re really sorry the box arrived torn. We’re glad the lamp itself is working, but that it doesn’t sit at 90 degrees isn’t ideal. If you’d like, we can help with a replacement or provide guidance on ensuring the lamp sits properly. Please let us know how you’d like to proceed via an email to our customer service email - hello@pooky.com Kind regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,591 reviews