Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing customer service! I ordered two of the Mini Elbow rechargeable wall fittings in bronze and the empire shades in grey green egg & spoon silk ikat. They arrived the next day! So beautiful and exactly what I needed to spruce up my hallway.”

Helpful Report

Posted 2 months ago

Hello Anise, Thank you so much for the amazing 5-star review! We’re thrilled to hear the Mini Elbow rechargeable wall fittings and empire shades are exactly what you needed to spruce up your hallway, and that they arrived so quickly. We’re glad you’re loving them and that the service hit the mark. Here’s to many more bright moments in your home. Kind regards, Em

Posted 1 month ago

“Love love love these rechargeable lamps! They give off the most beautiful light and the charge lasts for hours. I’m hooked! and will be adding to my current two, little pops of colour and light all over my house I can’t wait to start my collection.”

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Posted 2 months ago

Hello Karen, Thank you so much for the wonderful review! We’re thrilled you’re loving the rechargeable lamps and that the glow and longevity are hitting the mark. It sounds like you’re building a beautiful, colourful collection—we can’t wait to be a part of that. Warm wishes, Em

Posted 1 month ago

“Absolutely love my new lamp & lights. Exactly what I was looking for & delivered carefully & quickly. Couldn’t be happier”

Helpful Report

Posted 2 months ago

Hello Kay, Thank you for the fantastic review! We’re thrilled you’re happy with the lamp and lights and that delivery was careful and quick. We appreciate your kind words and hope they brighten many days to come. Best wishes, Em

Posted 1 month ago

“Great quality products and really fast delivery!”

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Posted 2 months ago

Hello Dav, Thank you for the great review! We’re thrilled you’re happy with the quality and that the delivery was fast. We look forward to helping you again in future. Best wishes, Em

Posted 1 month ago

“The Dinky wall light ! Lovely quality, great proportions for hallways & landings . Both our client & electrician were very pleased with them . We’ll be back for more later in the project.”

Pooky 5 star review on 27th February 2026

Helpful Report

Posted 2 months ago

Hello Tim, Thank you for your great review! We are thrilled to hear that you have been pleased with the Dinky wall light for your project. We look forward to you choosing us again in the near future. Best wishes, Ella.

Posted 1 month ago

“Excellent quality. Easy to setup and looks great. Postage was speedy and good comms throughout.”

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Posted 2 months ago

Hello Jonathan, Thank you for your review! We love to see customer photos with their Pooky lights in situ. Your room looks so stylish and atmospheric, you made a great choice with the lighting. Thank you for sharing this with us! Best wishes, Ella.

Posted 1 month ago

“I recently purchased the Plato brass and alabaster wall light in the medium size. Apart from the delivery was super quick. The moment I opened the box, I was impressed by the quality of the piece being solid brass, (not plated) and unfinished so it will mellow overtime, which is just what I wanted. Looks elegant and high end!”

Helpful Report

Posted 2 months ago

Hello Ilia, Thank you for your excellent review. We are pleased to hear you have been impressed with your recent order from us. We absolutely love all of our alabaster pieces, so we are very happy to hear you love them too. Best wishes, Ella.

Posted 1 month ago

“Excellent quality and customer service. Happily returning customer.”

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Posted 2 months ago

Hello, Thank you for your lovely review! It is great to see our customers returning to us time after time. We are very glad to hear that you love your Pooky purchases and that you have had a great experience overall! Best wishes, Ella.

Posted 1 month ago

“Lampshade arrived promptly and I love it. Very different & excellent quality”

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Posted 2 months ago

Hello Dee, Thank you for leaving us a wonderful review! We are pleased to hear that your lampshade arrived quickly and that you love it very much! We like to stand out from the crowd so it is good to hear that you appreciate our different designs. Best wishes, Ella.

Posted 1 month ago

“Great products, beautiful design at a good price point.”

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Posted 2 months ago

Hello Laura, Thank you for your 5 star review! We are glad you managed to find something perfect from Pooky that fit your style and budget! We appreciate you choosing us! Best wishes, Ella.

Posted 1 month ago

“Love my new phildela wall lights. Paired them with beautiful terracotta lampshades. The attention to detail is stunning. Thank you Pooky lighting !”

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Posted 2 months ago

Hello Ashling, Thank you for your great review! We are thrilled to hear that you love your new wall lights and have been impressed with our levels of detail. Enjoy the glow! Kind regards, Ella.

Posted 1 month ago

“I love my new shade! It is sitting atop a very traditional lamp but the modern and traditional blend so well together. I have never been disappointed with any of the shades I have bought from Pooky!”

Helpful Report

Posted 2 months ago

Hi Annette, Thank you for the lovely review! We’re thrilled you’re enjoying your shade and that it pairs so well with your traditional lamp. It’s great to hear you’ve been happy with all the shades you’ve bought from Pooky. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Gorgeous colours and clear sizing. Easy returns and quick to receive products. We had to return our first ones as needed pendants not stand lamps and my only comment would be that this is not obvious on the descriptions!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the lovely review! We’re thrilled you’re enjoying the colours, sizing clarity, and our returns process. Sorry for the initial confusion about pendants vs stand lamps—your feedback helps us improve the descriptions. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Really excellent service, fast postage and great quality items”

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Posted 2 months ago

Hi Dan, Thank you for the fantastic review! We’re thrilled you’re happy with the service, postage speed, and quality of the items. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“wonderful products and excellent service”

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Posted 2 months ago

Hi Kathryn, Thank you for the wonderful review! We’re thrilled you’re happy with our products and service. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Lovely. Just lovely.”

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Posted 2 months ago

Hi MRS, Thank you for the lovely review! We’re thrilled you think Pooky is lovely. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Have bought a lamp and two shades from you and love them. Everyone admires them.”

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Posted 2 months ago

Hi Maureen, Thank you for the lovely review! We’re thrilled you love the lamp and two shades, and that they’re drawing compliments from everyone. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Love love love lamps and lampshades from Pooky. I adore my new funky lamp base and shade and it looks incredible in my home .”

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Posted 2 months ago

Hi Hazel, Thank you for the lovely review! We’re so glad you’re enjoying your funky lamp base and shade and that it looks incredible in your home. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Good lights if a little overpriced, quick delivery and well packaged. Customer service are quick to reply too. Products are as described and seem decent quality. Only real gripe is that I had to wait months for an item to come back into stock!”

Helpful Report

Posted 2 months ago

Hi Callum, Thank you for the thoughtful review. We’re glad the lights arrived quickly, were well packaged, and that you’re happy with their quality and how they were described. We appreciate the feedback about pricing and the restock delay, and we’ll pass that along to the team as we continue to improve. If there’s anything else you need or any other products you’d like us to stock, we’re here to help. Kind regards, Em

Posted 2 months ago

“The Pooky lamps are beautiful, timeless, high-quality pieces, that you can treasure for life.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your lovely review! We’re delighted you find the Pooky lamps beautiful, timeless, and of high quality. If you need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,361 reviews