Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,926 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 4th November 2026

5986

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always loving Pooky!”

Helpful Report

Posted 2 months ago

Hello Wini, Thank you so much! We are super glad to hear that you love us! We love you too! Best wishes, Ella.

Posted 1 month ago

“I bought a rechargable lamp and shade - fantastic quality and looks great! The whole rechargable system works very, very well - exceeded expectations.”

Helpful Report

Posted 2 months ago

Hello Joanne, Thank you for your kind review! We are delighted to hear that you are loving your new rechargeable lamp! How brilliant that we exceeded your expectations too, we're thrilled! Enjoy lighting up every corner of your house! Best wishes, Ella.

Posted 1 month ago

“Pooky offers exceptionally classy lighting. For me, no other lighting retailer came close to the very beautiful Deco Baby Roddy wall lights which I purchased recently. I have four in my living room and they are works of art as well as being functional. Service and delivery was excellent.”

Helpful Report

Posted 2 months ago

Hello Catherine, Thank you for your fantastic review! We are thrilled to hear you are loving your Deco Baby Roddy wall lights, they really are a show stopper! We hope you continue to love them for many years to come. Best wishes, Ella.

Posted 1 month ago

“Beautiful addition to my living room I absolutely love my new lamp from Pooky. I chose the beautiful base together with the lampshade, and the combination is simply perfect. It has become a real feature in my living room and adds so much warmth, elegance and character to the space. The quality is wonderful, and every detail feels beautifully considered. I’m genuinely delighted with my purchase, it is not just a lamp, but a beautiful piece that has become part of the room’s decor. Thank you, Pooky, for creating such lovely pieces. ❤️”

Helpful Report

Posted 2 months ago

Hello Bayrta, What a delightful review! Thank you so much for your kind words, we are so pleased to hear how happy you are with your new Pooky table lamp and shade. We totally agree, it really takes pride of place on your sideboard and looks wonderful. Your review has made our day! Thank you again. Warm regards, Ella.

Posted 1 month ago

“So pleased with my rechargeable lamp from Pooky. Excellent service on purchase & excellent quality of lamp & shade. Everything was packed well & delivered exactly on time, such a welcome break in these times of endless poor quality & poor service.”

Helpful Report

Posted 2 months ago

Hello Janet, Thank you for your lovely review! We are thrilled to hear that we have impressed you and restored your faith in online shopping. We hope to see you again in the future! Best wishes, Ella.

Posted 1 month ago

“We visited the Pooky showroom and were looked after from the moment we entered. After browsing the huge collection we settled with help on some beautiful shades for our 25 year old lamp bases. They arrived within 3 days of ordering beautifully packed and they look wonderful on our bases. A first class experience with fabulous knowledgeable friendly showroom Ladies. Highly recommend.”

Helpful Report

Posted 2 months ago

Hello Beverly, Thank you for your lovely review. We are delighted to hear that you have found the perfect match for your beloved lamp bases. The black and white ikat looks great! It is wonderful to hear that you enjoyed browsing our showroom and had great customer service from the assistants there. We hope to see you again soon. Best wishes, Ella.

Posted 1 month ago

“Very happy with my two rechargable lights. They are stunning. Weighty beauties with beautiful shades. They give a lovely glow and I might be tempted to order another one too.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely review and this beautiful photo. Your Catherine rechargeable lamps look so wonderful here - what a perfect spot to relax and watch the sun go down. Thank you for sharing. Best wishes, Ella.

Posted 1 month ago

“We have used many quality lighting companys over the years. But the quality of the products provided by Pooky are some of the best we have seen. Therfore we will be using this company for all our future projects. 100% satisfied. Prestige Renovations yorkshire Ltd”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you so much for your review. It is wonderful to hear how impressed you have been with our lighting and that you will continue to choose us above the rest in the future. We are honoured. Best wishes, Ella.

Posted 1 month ago

“FABULOUS EVERYTHING THANK YOU!”

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Posted 2 months ago

Hello Sigrid, Thank you for your wonderful review! We are so pleased to hear you love everything about Pooky! Best wishes, Ella.

Posted 1 month ago

“Beautiful products, really fast delivery and cannot wait to have these up in the new house once we're in!”

Helpful Report

Posted 2 months ago

Hello Maria, Thank you for your great review! We are super pleased to hear that you love your new lighting. Happy new home! Best wishes, Ella.

Posted 1 month ago

“Again, I bought a lovely lampshade from Pooky, usual same good quality. Unfortunately this time I had to return and request a refund because the floorlamp I have requires a pendant shade and I didn't take that into account. Return procedure I found to be straightforward and I'm now awaiting my refund.”

Helpful Report

Posted 2 months ago

Hello Sheila, Thank you for your review. We are pleased to hear your shopping experience was a positive one, albeit the lampshade not being suitable for your lamp. We hope you have managed to find the one you need! Best wishes, Ella.

Posted 1 month ago

“I have purchased various lights for my renovation and I am thrilled with the quality and speedy delivery. The packaging is also excellent. The brass finish is spot on and I look forward to getting my lights installed. Thank you!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic review. We are delighted to hear that you are thrilled with your chosen lights and that everything arrived safely and on time. All the best with your home renovation! We hope you love them just as much when they are installed. Best wishes, Ella.

Posted 1 month ago

“Lovely little lamp, sturdy and very well made, just right to bring light to a dark corner of our dining room, set of beautifully by a shade from the Ellen Merchant range that compliments the dimensions of the lamp really well. The bulb is easy to remove and recharge and gives off plenty of light (I bought a spare so I am never without the soft glow as our room has very little natural light) I will be back for more!”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you for your lovely review and sharing your photo of the Walter table lamp in your home. We think it looks just perfect here and we are thrilled to hear it has brightened up a dark corner. Enjoy! Best wishes, Ella.

Posted 1 month ago

“First time I have ordered from Pooky, from ordering to delivery it was one of the best transactions I have came across. Really fast and efficient ,product quality was fantastic ,I would thoroughly recommend to all”

Helpful Report

Posted 2 months ago

Hello Pauline, What a fantastic review! Thank you for sharing your first positive shopping experience with Pooky. We hope there are plenty more to come! Best wishes, Ella.

Posted 1 month ago

“I find Pooky very easy to deal with. I recently phoned to ask a member of staff about a lampshade size. She was very helpful.. Unfortunately for me, I didn’t really like the smaller size when I saw it on my lovely Walter base, but the returns process was very straightforward. All I have to now is order the larger lampshade!”

Helpful Report

Posted 2 months ago

Hello Tricia, Thank you for the 5 stars! We are delighted to hear that we made your shopping experience nice and easy while ordering a new lamp shade. We are sorry to hear that it was too small. If you need any further help choosing another size please do not hesitate to contact our customer service team who will again, be very happy to help. Best wishes, Ella.

Posted 1 month ago

“Beautiful product. Carefully wrapped and shipped. Safely and punctually delivered”

Helpful Report

Posted 2 months ago

Hello Nicola, Thank you for your kind review. It is great to hear that your order arrived safely and carefully wrapped. We hope you enjoy your Pooky light for many years to come! Best wishes, Ella.

Posted 1 month ago

“Given one by daughter… much liked so.bought 2 more .”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful comments! It is true, Pooky lights are addictive...! We are thrilled to hear you love them. Best wishes, Ella.

Posted 1 month ago

“Nice product so far but a bit expensive for what it is. Would be great for the genesis lamp to last longer.”

Helpful Report

Posted 2 months ago

Hello Lea, Thank you for taking the time to leave your review. We are pleased to hear that you like your new Pooky addition even if you thought it was a bit expensive. We are always looking to improve the quality and longevity of our products while keeping Pooky at an affordable price point for our customers. We will always take comments like these on board. Best wishes, Ella.

Posted 1 month ago

“My items arrived really quickly and the quality, as usual, is exceptional.”

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Posted 2 months ago

Hello Amanda, Thank you for taking the time to leave this very kind review. It sounds like you are a regular Pooky customer and that makes us very happy. Thank you for always choosing us! Best wishes, Ella.

Posted 1 month ago

“Absolutely love my new lampshade! It’s very good quality, was well packaged and cannot fault the whole experience of shopping with Pooky. Would highly recommend.”

Helpful Report

Posted 2 months ago

Hello Faye, Thank you for your wonderful review! We absolutely love the Eau De Nil ikat shade on your silver base, it fits perfectly with your room aesthetic. We are so glad that you have had a positive shopping experience with us and we hope to see you again in the future. Kind regards, Ella.

Posted 1 month ago

Pooky is rated 4.9 based on 31,926 reviews