Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,208 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived promptly and well packaged. Nice design and quality of table lamps.”

Helpful Report

Posted 2 months ago

Hello Simon, Thank you for your review! We are so pleased to hear that your order arrived quickly and well packaged. Enjoy your new Pooky additions! Warm regards, Ella.

Posted 2 months ago

“Love my rechargeable floor lamp, ordered at Redbrick Mill. It is perfect for what I was looking for. Great service, delivery and easy to assemble. Would definitely shop here again!”

Helpful Report

Posted 2 months ago

Hello Susan, Thank you for your 5 star review! We are delighted to hear that you had a positive shopping experience at our showroom in Redbrick. It is great to hear that everything arrived quickly and that you are pleased with your floor lamp. We hope to see you again! Kind regards, Ella.

Posted 2 months ago

“Quality is amazing and the lampshade itself looks brilliant. Would recommend to anybody looking to purchase lighting”

Helpful Report

Posted 2 months ago

Hello Ellie, Thank you for your great review! We are delighted to hear that you have been so pleased with your new lampshade! It’s wonderful to know that you would confidently recommend Pooky to friends and family. Many thanks again! Best wishes, Ella.

Posted 2 months ago

“I ordered the teal silk large lamp shade and the large nickel lamp base, in the sale, and to say i am thrilled with both items, is an understatement. They arrived very quickly, and were both well packaged. Both items are very well made, and look fabulous in my living room. One very happy customer”

Helpful Report

Posted 2 months ago

Hello Sally, Thank you for your fantastic review! We are so pleased that we have made you a happy customer! It sounds like you have ordered a beautiful combination - we hope it brings you joy for many years to come. Best wishes, Ella.

Posted 2 months ago

“Fast delivery and a high quality lamp. It’s so helpful to be able to use without a plug socket nearby. I’ll be interested to see how long the charge lasts on the bulb.”

Helpful Report

Posted 2 months ago

Hello Anita, Thank you for your review. We are pleased to hear that you have been delighted with the delivery and the quality of your new rechargeable lamp. On a full charge your genesis cell should last between 9-17 hours (depending on the brightness set). We hope it continues to exceed your expectations! Kind regards, Ella.

Posted 2 months ago

“This lampshade is the first I have purchased from Pooky. It’s beautiful, lit it gives a beautiful warm glow, which gives this New Year’s Eve a lovely feel on an extremely cold frosty night. Will definitely purchase another shade in the future.”

Helpful Report

Posted 2 months ago

Hello Caroline, Thank you for your kind review! It is lovely to hear your new lampshade has played such a part in making your New Year's a special one! We hope to see you again when you are ready to make your second purchase. Best wishes, Ella.

Posted 2 months ago

“Further to my issue Pooky are replacing the rechargeable table lamp FOC so I am extremely pleased and was not expecting such a gesture. Full marks and thankyou.”

Helpful Report

Posted 2 months ago

Hello Deborah, Thank you for your lovely feedback. Although we’re sorry that your rechargeable table lamp required a replacement, we’re glad the outcome met your expectations. Sometimes things don’t go as planned, but our priority is always to resolve any issues and keep our customers happy. Best wishes, Ella.

Posted 2 months ago

“Pooky have the most amazing products and their customer care is the best I’ve known.”

Helpful Report

Posted 2 months ago

Hello Debbie, Thank you for your glowing review! We are delighted to hear that you think our customer service team are the best ever! That is a huge honour! We hope to keep delivering excellent products and 5 star customer care for many years to the come. Thanks again for your loyalty. Kind regards, Ella.

Posted 2 months ago

“We found lights we like, ordering in the shop very helpful and delivery very quick - in fact a bit too quick!”

Helpful Report

Posted 2 months ago

Hello Charles, Thank you for your great review. We are thrilled to hear that you had a positive experience shopping in our showroom. Apologies that your order arrived quicker than expected....hopefully that is a good thing?! Best wishes, Ella.

Posted 2 months ago

“We absolutely love our rechargeable wall fittings and shades. They make such an impact in our guest bedroom, and have saved time and money by not needing to be wired in. The shades are exquisitely made and beautiful. 10/10 would recommend.”

Pooky 5 star review on 31st December 2025

Helpful Report

Posted 2 months ago

Hello Freya, Thank you for your very kind review! The Kamela rechargeable wall light is a very sophisticated choice, and they look beautiful here paired with the Morris & Co shade. How lucky are your guests?! We agree that the money and time saved on not have to wire anything in is a huge perk with our rechargeable lighting. They really have changed the game! Best wishes, Ella.

Posted 2 months ago

“Unfortunately the lamp arrived chipped in several areas and the base and lamp were totally misaligned! Very disappointing from Pooky.”

Helpful Report

Posted 2 months ago

Hello, We are so sorry to hear that your lamp arrived damaged and misaligned, this is not our usual standard, so we can appreciate that this is very disappointing. I can see that you have been in touch with our customer service team and have been offered a full refund, so hopefully this has restored some faith in Pooky for you. Once again, we apologise for the disappointment and inconvenience this has caused. Kind regards, Ella.

Posted 2 months ago

“This is the second rechargeable light we’ve bought from Pooky as our first one has performed so well. It’s really well made, looks great and lasts a long time. It’s totally portable and we often use it on our dining table or even take it outside in the summer. Highly recommended!”

Helpful Report

Posted 2 months ago

Hello Amanda, Thank you for your excellent review and for sharing this photo! We love how the Scoon looks against your bold wallpaper - it's a perfect match! We are thrilled to hear you are getting maximum usage from your rechargeable lamps. We hope to see you again in the future when you look to add another to your collection! Best wishes, Ella.

Posted 2 months ago

“Excellent service and top quality product”

Helpful Report

Posted 2 months ago

Hello Sue, Thank you for leaving us a 5 star review! We are thrilled to hear you have been pleased with the service and quality of the products. That is exactly what we hope to achieve every time! Kind regards, Ella.

Posted 2 months ago

“Bought two beautiful table lamps with elegant shades. Only nuisance is that we opted for cordless lamps with rechargeable bulbs. The bulbs take 5 hours to charge and only stay bright for 11 hours which means recharging both bulbs every day in the winter!”

Helpful Report

Posted 2 months ago

Hi Nick, Thank you so much for taking the time to leave a review and for choosing our Pooky lamps. We’re glad you find them beautiful and elegant. We’re sorry the cordless recharging setup is proving to be a nuisance in winter. If there’s any way we can help optimize usage or suggest alternatives, please let us know. Kind regards, Em

Posted 2 months ago

“Beautiful light fixture, speedy delivery.”

Helpful Report

Posted 2 months ago

Hi Aoife, Thank you so much for your wonderful 5-star review! We're thrilled you love the Pooky fixture and that delivery was speedy. If you ever need anything else, we're here to help. Kind regards, Em

Posted 2 months ago

“Great quality lampshade and super fast delivery. Perfect”

Helpful Report

Posted 2 months ago

Hi Jason, Thank you so much for your wonderful 5-star review! We're thrilled you’re happy with the lampshade quality and the fast delivery. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“New to spooky but definitely be back speedy professional from order to delivery”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled you found your spooky experience speedy and professional from order to delivery. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 2 months ago

“Gorgeous lamp, absolute bargain in the sale, kicking myself that I didnt buy 3 more (sold out now). As usual easy to purchase and speedy delivery from Pooky.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled you love the lamp and that you found it a bargain in the sale. If you ever need anything else to brighten your space, we’re here to help. Kind regards, Em

Posted 2 months ago

“Lovely rechargeable lamp and shade. Delivered very promptly. Thank you”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled you love the rechargeable lamp and shade and that it arrived promptly. If you ever need anything else to brighten your space, we’re here to help. Kind regards, Em

Posted 2 months ago

“We are very happy with our Clyfford Picturr Lights which are great quality and once in stock, they came quickly. Well done Pooky!”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled the Pooky Picturr Lights are great quality and that they arrived quickly once in stock. If you ever need anything else to brighten your space, we’re here to help. Kind regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,208 reviews