Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,770 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th September 2026

5988

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived broken, with a dirty glove in box, and with the incorrect fixings. Contacted customer service who directed me to a form to request a refund or replacement, but it was out of stock. Ended up repairing item myself, but service fell below what you’d expect in a situation like this.”

Helpful Report

Posted 1 month ago

Hi Jenny, I’m really sorry to hear the item arrived how it did in your photo and that you were directed to the returns portal. This absolutely isn’t up to our standards and what we expect, and I understand how frustrating this must have been. I would be more than happy to look into this further and rectify this for you. Please give us a call on 020 7351 3003 or respond back to the inital email that was sent and we'll pick this up for investigation. I look forward to hopefully hearing from you. Kind regards, Oliver

Posted 1 month ago

“So happy with the purchase I’ve made - the products are absolute quality. The light they give off really set the mood, and they’re super easy to install. Worth every penny, and will never hesitate to recommend or buy more!”

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Posted 1 month ago

“An amazing selection of lighting, easy browsing with a genuine sale of the assortment. Ordering is simple and delivery is well informed and arrives on the day and within the time slot.”

Helpful Report

Posted 1 month ago

Hi Susan, Thank you for your kind words. We’re really glad you enjoyed the lighting selection, found browsing easy, and that the delivery was timely and informative. We hope to see you again soon. Kind regards, Em

Posted 4 weeks ago

“I have a houseful of Pooky lights! Whatever the room, there is always some magic to be had with a Pooky lamp”

Helpful Report

Posted 1 month ago

“A novel idea, pooky rechargeable really powerful light that lasts for a good amount of time. A soft warm glow or bright light dimmable. A timer function to control how long you want the light on for. A neat remote control . A wonderful selection of shades differnet sizes, shapes and colours. Change the whole look of you room with a different shade! Fantastic for outside tables , cabins , summer rooms, or those places where you just don't have a socket to plug in to and want to brighten a corner. Really pleased with my new pooky can"t wait to save for the next one! Light lover!”

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Posted 1 month ago

“I’ve had wall lights ceiling lights and lamps I’ve never been disappointed with any of my purchases 10/10”

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Posted 1 month ago

“Very good service lights arrived beautifully packaged and so pleased with them just what I wanted thankyou so much.”

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Posted 1 month ago

Hi Jonathan, Thank you for sharing your feedback. We’re thrilled to hear you’re pleased with the lights and that they arrived beautifully packaged and exactly what you wanted. Warm regards, Em

Posted 4 weeks ago

“Good quality, value and service. Thank you Pooky . SB, Jersey”

Helpful Report

Posted 1 month ago

Hi Sheila, Thank you for your kind words. We’re delighted you’re happy with the quality, value and service. Kind regards, Em

Posted 4 weeks ago

“Brought a pair of cute wooden daisy lights for our summerhouse. Fantastic quality and great price in the sale. Ordering was efficient as was delivery.”

Helpful Report

Posted 1 month ago

Hi Kerry, Thank you for sharing your lovely feedback. We’re thrilled you’re happy with the wooden daisy lights and that you found them to be great value. It’s great to hear that ordering and delivery were efficient as well. Kind regards, Em

Posted 4 weeks ago

“Beautiful lighting! Exceptional quality and beautifully designed. I have bought a number of lights from Pooky now and they will forever be my go to.”

Helpful Report

Posted 1 month ago

Hi Jessica, Thank you for sharing your lovely feedback. We’re thrilled you find the lighting beautiful and the quality exceptional, and that Pooky has become your go-to. Kind regards, Em

Posted 4 weeks ago

“Just received our second Pooky purchase - beautiful rechargeable table lamb and shade, love it and a great price in the sale.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience. We’re so glad you love the beautiful rechargeable table lamp and shade, and that you found a great price in the sale. We appreciate you choosing Pooky again and hope you enjoy it for a long time. Kind regards, Em

Posted 4 weeks ago

“Beautiful lampshades- such an easy way to brighten and refresh your home - especially with amazing sale prices.”

Helpful Report

Posted 1 month ago

Hi Maggie, Thank you for sharing your lovely feedback. We’re thrilled you love the lampshades and that they brighten and refresh your home. Kind regards, Em

Posted 4 weeks ago

“Love my fabulous new lampshade. It's really pooky and will double as a large sunhat for Ascot.”

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Posted 1 month ago

Hi Ian, Thank you for sharing your fabulous feedback. We’re thrilled you love the lampshade and that it brings that “pooky” flair—perfect for a wink of whimsy for Ascot. We appreciate you taking the time to write. Kind regards, Em

Posted 4 weeks ago

“The rechargeable table lamps are the best on the market in my opinion! I've just purchased my third one. The battery lasts ages and they are dimmable.”

Helpful Report

Posted 1 month ago

Hi Rosalyn, Thank you for sharing your experience. We’re thrilled the rechargeable table lamps are meeting your needs and that you love the battery life and dimmable feature. Great to hear you’ve added a third one! Kind regards, Em

Posted 4 weeks ago

“Yet again, lovely lamps and shades from Pooky. All of the highest quality, and in vibrant colours. I am very happy with my purchases.”

Helpful Report

Posted 1 month ago

Hi Sandra, Thank you for sharing your lovely feedback. We’re thrilled you’re happy with the lamps and shades and that the colours and quality meet your expectations. We appreciate you taking the time to write such kind words. Kind regards, Em

Posted 4 weeks ago

“I’ve had several lights from Pooky and have always been beyond impressed with the quality and design. Latest one is the marble lamp stand and bronze lampshade, just beautiful”

Helpful Report

Posted 1 month ago

Hi Jacqueline, Thank you for sharing your wonderful feedback. We’re delighted to hear you’re impressed with the quality and design of your marble lamp stand and bronze lampshade. It’s lovely to know they’re beautiful in your space. We appreciate you taking the time to write such kind words. Kind regards, Em

Posted 4 weeks ago

“This is the first time I have ordered from Pooky,and I'm very impressed! Well packaged beautifull quality and at a reasonable price. I will look around my home and consider where else to add lighting from Pooky.”

Helpful Report

Posted 1 month ago

Hi Marilyn, Thank you for sharing your lovely feedback. We’re thrilled you’re impressed with your first order from Pooky and that you found the packaging and quality to be excellent. It’s great to hear you’re considering adding more lighting from Pooky around your home. Kind regards, Em

Posted 4 weeks ago

“Fabulous mirror for my newly decorated cloakroom. Very good quality & incredible value purchased in the sale. My only criticism would be how the mirror is hung; a hole to hang onto a large nail banged into the wall.”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you for sharing your lovely feedback. We’re thrilled you’re enjoying the mirror and the value it offers, and we appreciate you highlighting the hanging issue. Kind regards, Em

Posted 4 weeks ago

“Beautiful base and gorgeous shade . Already much admired . Outstanding quality , worth every penny”

Helpful Report

Posted 1 month ago

Hi Janet, Thank you for sharing your wonderful feedback. We’re thrilled you’re enjoying the base and shade and that the quality has impressed you. Kind regards, Em

Posted 4 weeks ago

“Beautiful light -arrived really quickly, securely packed and great instructions. Love the little remote!”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you for sharing your experience. We’re delighted the light arrived quickly, was securely packed, and that the instructions were helpful. It’s great to hear you’re enjoying the remote too! Kind regards, Em

Posted 4 weeks ago

Pooky is rated 4.9 based on 31,770 reviews