Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and service”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Very good quality products for reasonable prices. Customer services very helpful. Good delivery times. Will buy again from this company.”

Helpful Report

Posted 1 year ago

Hi Dave We are delighted to hear that you found our products to be of excellent quality and reasonably priced. Our dedicated customer services team is always here to assist you, and we're delighted to know that they were able to provide helpful support. We are grateful to have you as part of our Pooky family, and we look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“Love these cute rechargeable lamps. Set off the mantlepiece perfectly and don’t have nasty looking wires dangling about the place. Love the Ruby Candy shade it looks great with the brass lamp. Very atmospheric. All delivered well. Just need to be patient with charging the lamp fittings before use.”

Pooky 5 star review on 13th February 2024

Helpful Report

Posted 1 year ago

Hi Laura, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“Exceptional quality with every product, excellent delivery and customer service and definately worth the money as you will not be disappointed”

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Posted 1 year ago

Hi Alison, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Having gone up a price bracket to buy from Pooky I am very pleased with my table lamp & shade. The shade is a little loose & wobbly on the lamp base but it look great. They arrived incredibly quickly & very well packaged.”

Pooky 5 star review on 12th February 2024

Helpful Report

Posted 1 year ago

Hi Jane, Thank you so much for your amazing 5-star rating of Pooky! We greatly appreciate your feedback and we're thrilled to hear that you are pleased with your new table lamp and shade - what a stunning pairing! I am so sorry to hear that there is a wobble to it, please email us at Hello@Pooky.com and we can investigate this further for you! Best wishes, Mara

Posted 1 year ago

“Lovely things!”

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Posted 1 year ago

Hi Emily, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Very pleased with my Matthew Williamson shade. It looks really lovely and is very well made!”

Helpful Report

Posted 1 year ago

Hi Karen, We completely agree that it looks really lovely and is exceptionally well made. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. Thank you! Best wishes, Mara

Posted 1 year ago

“Great service and lovely product”

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Posted 1 year ago

Hi Lisa, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Truly great materials and finishes !”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Have purchased lights previously and been very happy but this time I'm very disappointed. The glass was broken so I contacted Pooky. They sent a full replacement and I was to return the previous order. They didn't arrange a pick up and insisted I find a drop off place and take the parcel there. I think this is unacceptable. What do people do who haven't a car or a decent bus route?”

Helpful Report

Posted 1 year ago

Hi Dorothy, Thank you so much for taking the time to share your feedback about your recent experience with Pooky. We truly appreciate your honesty and want you to know that your input is incredibly valuable to us. First and foremost, please accept our sincere apologies for the disappointment you faced with your recent order. We understand how frustrating it must have been to receive the lights with a broken glass. Rest assured that this is not the level of quality or service we strive to provide. Regarding the return process, we apologise for any inconvenience caused. We understand that expecting customers to find a drop-off place without providing a convenient pick-up option is unacceptable. We sincerely apologise for this oversight and will definitely address this concern internally to ensure it doesn't happen again. Once again, we apologise for any frustration caused and thank you for bringing this to our attention. Your feedback will undoubtedly help us enhance our services and provide an even better experience for all our customers. Best wishes, Mara

Posted 1 year ago

“Love our new wall lights and shades. It was sent super quickly. Only a pity about now having to pay import tax for uk goods into Ireland which was over half the price of the items but not Pookys fault.”

Helpful Report

Posted 1 year ago

Hi there. We are glad to know that your order was delivered swiftly, ensuring a timely arrival of your items. We strive to provide a seamless and efficient shopping experience for all our valued customers. We sincerely apologise for any inconvenience caused by the import tax incurred on UK goods into Ireland. Unfortunately, this matter is beyond our control, but we appreciate your understanding. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Best wishes, Mara

Posted 1 year ago

“Classy company. Excellent service and beautiful products.”

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Posted 1 year ago

Hi there, Thank you so much, Louise, for giving Pooky a fantastic 5-star rating! We truly appreciate your support and loyalty as a customer. Your kind words, "Classy company. Excellent service and beautiful products," mean the world to us. We are so happy to know that our products and service have met your expectations. We look forward to serving you again in the future and providing you with more beautiful products. Thank you once again for being a loyal customer! Best wishes Mara

Posted 1 year ago

“Fantastic service. A great choice of size and design. Arrived promptly, well packaged and exactly as described. I'd definitely use them again and would recommend to others.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving such a wonderful review! We take pride in our wide selection of sizes and designs, and it's wonderful to know that they meet your expectations. We also strive to provide prompt delivery and make sure our products are well packaged to ensure they reach you in perfect condition. Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Lovely quality and aesthetic, really pleased with my purchase. P.s the team were super helpful when I called for some advice/info. Love good customer service ☺️”

Helpful Report

Posted 1 year ago

Hi Helen, We take pride in providing lovely quality and aesthetic products, and it's wonderful to know that this resonated with you. Additionally, we're delighted that our team was able to assist you when you called for advice or information. Good customer service is something we value dearly, and your appreciation means the world to us. Best wishes, Mara

Posted 1 year ago

“The product information was really helpful. Pooky are one of the few retailers who note the dimensions of a wall lights back plate - something that can be fundemental when choosing the right product. Delivery was effortless. Highly recommended!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write such a wonderful review. We believe that providing detailed dimensions of a wall light's back plate is crucial in ensuring our customers select the perfect product for their needs. It's also great to know that your delivery experience with us was effortless. We strive to make the entire process as smooth and convenient as possible for our valued customers like you. Best wishes, Mara

Posted 1 year ago

“Very attentive customer services - the rechargeable lamp came with a little dent, which required a replacement. The issue was promptly sorted by the team and now all is perfect. Issues may always happen, but you can measure the quality of the service by the way the business handles these sort of hiccups. This is not the first Pooky lamp we own (we have chandeliers, outdoor lights and a few table lamps, and always very happy customers.”

Helpful Report

Posted 1 year ago

Hi Paula, We truly appreciate your support and are thrilled to hear that you are satisfied with our products and customer service. We are sorry to hear about the little dent on your rechargeable lamp, but we are glad that our team was able to promptly resolve the issue and provide you with a replacement. We believe that the way a business handles such hiccups is a reflection of its service quality, and we are glad to have met your expectations in this regard. Thank you so much! Best wishes, Mara

Posted 1 year ago

“Great products with superb customer service.”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Amazing lamps! They’ve added character and light to my lounge, thank you!”

Helpful Report

Posted 1 year ago

Hi there, We greatly appreciate your loyalty as a valued customer and we are delighted to have been able to enhance the ambiance of your space. Should you need any further assistance or have any questions, please do not hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“Love all my Pooky lamps. All of them but particular enjoying my rechargeable desk lamp.”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“I ordered the alabastar large hanging light and I am obsessed with it. It is so beautiful and I am so happy to have it. It was sold out initially, I was desperately waiting to get it and I finally got it. It looks even more beautiful once it's installed. Can't wait to order more lights from Pooky.”

Helpful Report

Posted 1 year ago

Dear Roshini, We are just as obsessed with our Larger Polly pendant as much as you are! Your kind words about its beauty and the happiness it brings you are truly heartwarming. We understand the anticipation you felt while waiting for it to be restocked, and we're delighted that you finally got your hands on it. The fact that it looks even more stunning once installed is music to our ears! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews