Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,426 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my bedrooms is small, only big enough for a double bed and bedside tables. I needed a splash of design to make the room welcoming and look sophisticated. The Pooky lamp shades for the bedside tables did it! comments on them when they come to visit. I’m delighted.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your stellar 5-star rating of Pooky! We truly appreciate your support and loyalty as our customer. We're thrilled to hear that the Pooky lamp shades for your bedside tables added the perfect splash of design to your small bedroom. It's great to know that the room now feels welcoming and sophisticated. We hope that your guests continue to shower you with compliments when they visit. Once again, thank you for choosing Pooky and for being a loyal customer. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“We ordered the brass lamp with the pleated zebra print lampshade. I was over the moon with both when they arrived. Gorgeous lamp, which makes a statement in our sitting room. It’s great not to have the wires! Be prepared to pay customs in Ireland.”

Helpful Report

Posted 2 years ago

Hi Michelle, We truly appreciate your kind words and support. It brings us great joy to know that you are over the moon with our Phileas and the 6cm empire shade in natural Disco Zebra by Matthew Williamson. We designed them with utmost care and attention to detail, aiming to bring a touch of glamour to any space. We are thrilled to hear that the lamp is making a statement in your sitting room. It is our goal to create pieces that not only illuminate but also enhance the ambiance of your home. We couldn't agree more that the absence of visible wires adds to the overall aesthetic. Please note, as you mentioned, that customs fees may apply when shipping to Ireland. We always try our best to provide transparent information regarding such charges to ensure a smooth purchasing experience. Thank you for leaving your feedback and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“I’ve bought several lights from Pooky and they’re all really lovely and well made. Customer service has always been personal and very helpful. I’d recommend them to anyone looking for classy lighting.”

Helpful Report

Posted 2 years ago

Hi Marie, We are thrilled to hear that you have been a loyal customer and that you find our lights to be lovely and well-made. Our team at Pooky takes great pride in offering high-quality products and providing personalised and helpful customer service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you with many more lighting needs in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Thank you once again for being a valued customer and for taking the time to share your positive experience with us. Best wishes, Mara

Posted 2 years ago

“Beautiful designed lamps and shades!”

Helpful Report

Posted 2 years ago

Hi there, 'Beautiful designed lamps and shades' This is music to our ears! We take great pride in crafting visually stunning lamps and shades that can add a touch of elegance and beauty to any space. Your kind words about our designs truly motivate us to continue delivering exceptional quality and unique aesthetics. Thank you so much. Best wishes, Mara

Posted 2 years ago

“Excellent product, ceiling pendant, fast delivery and great communication.”

Helpful Report

Posted 2 years ago

Hi Stephen, It's fantastic to hear that you found our your new ceiling pendant excellent. We always strive to deliver top-notch quality, so your satisfaction is truly rewarding for us. Moreover, we are glad you were pleased with our fast delivery and great communication throughout the process. We are grateful for customers like you who recognise and appreciate our efforts. We look forward to serving you again in the future and providing you with more exceptional products and service. Thank you! Best wishes, Mara

Posted 2 years ago

“Speed delivery product as described.”

Helpful Report

Posted 2 years ago

Hi there, We appreciate your kind words and are thrilled to hear that you found our product to be speed-delivered and exactly as described. It's our goal to provide top-quality service to our valued customers like you. If there's anything else we can do to enhance your experience with Pooky, please don't hesitate to reach out. Thank you for your support! Best wishes, Mara

Posted 2 years ago

“Efficient delivery. Very pleased.”

Helpful Report

Posted 2 years ago

Hi there, Your satisfaction brings us immense joy and motivates us to keep delivering excellence. Thank you so much for the most delightful review and can't wait to see you again soon. Best wishes, Mara

Posted 2 years ago

“Very happy with products, quick delivery.”

Helpful Report

Posted 2 years ago

Hi there, It means a lot to us that you continue to choose Pooky for your needs. Thank you so much for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Lovely products as usual. Trusted site.”

Helpful Report

Posted 2 years ago

Hi Kerry, Thank you so much for your outstanding 5-star rating of Pooky! We greatly appreciate your review and are thrilled to hear that you loved our products. "Lovely products as usual. Trusted site" is truly music to our ears. We are honored to have you as part of our Pooky family. We will continue working hard to provide you with exceptional products and an easy online shopping experience. Best wishes, Mara

Posted 2 years ago

“Badly designed casing which caused the case fixing screws to penetrate the internal live wires. The response from Pooky was quite dismissive and they failed to grasp the risk to other purchasers.”

Helpful Report

Posted 2 years ago

“Love our carrington lantern in the hall . Great quality . Complements our Pooky lamp base and lampshade .”

Helpful Report

Posted 2 years ago

Hi there, We truly appreciate your kind words and are delighted to hear that you love our Carrington lantern in your hall. It's fantastic to know that the quality of our products is up to your expectations. We're thrilled that the Carrington lantern complements your Pooky lamp base and lampshade perfectly. Your support means the world to us. Thank you, and we hope you continue to enjoy the warm glow and beautiful aesthetics of Pooky. Best wishes, Mara

Posted 2 years ago

“Very pleased with my purchase. Service great”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear that you are very pleased with your purchase and that our service met your expectations. We strive to provide nothing but the best to our customers, and your feedback reaffirms the hard work we put in every day. Thank you for your support. Please don't hesitate to reach out to us if you need any further assistance. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“lovely lamp. good service”

Helpful Report

Posted 2 years ago

Hi Barbara, It's always a delight to receive such positive feedback from our valued customers like yourself. We're thrilled to hear that you found your experience with us to be excellent! Delivering a lovely lamp and providing good service are our top priorities, and we're glad to know that we succeeded in meeting your expectations. Thank you for your wonderful review. It means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Pooky has such a large selection of lights and lampshade. Lovely quality. I was very happy with the delivery, all well packed and arrived extreme quickly.”

Helpful Report

Posted 2 years ago

Hi Christine, We're thrilled to hear that you loved our large selection of lights and lampshades. Our team takes pride in providing lovely quality products, and we're delighted that you were happy with the delivery. It's fantastic to know that everything was well-packed and arrived extremely quickly. Thank you for your support and for taking the time to share your positive experience and share an image of your new Pooky shade We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Very pleased with our shade. Arrived on time and well packaged thank you”

Helpful Report

Posted 2 years ago

Hi there, We truly appreciate your positive feedback and support. We're thrilled to hear that you are very pleased with your shade. We're delighted that the delivery was seamless and was a hassle-free experience. This is one of our top priorities, and we're glad we could meet your expectations. Thank you for choosing Pooky. We look forward to serving you in the future! Best wishes, Mara

Posted 2 years ago

“Excellent quality - very pleased!”

Helpful Report

Posted 2 years ago

Hi Rachel, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“quick service”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for taking the time to leave such a delightful review, it means a lot to us as we continuously strive to provide the best services. We will make sure to share your review with our team, as this will surely serve as great motivation to keep up the good work. Best wishes, Mara

Posted 2 years ago

“Couldn’t fault the process”

Helpful Report

Posted 2 years ago

Hi Lucy, We truly appreciate your kind words and are thrilled to hear that you had a great experience with our process. Your satisfaction is our top priority, and we're glad that we were able to deliver. Thank you for choosing Pooky and for taking the time to share your positive feedback. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Amazing lampshades & the choice is incredible.”

Helpful Report

Posted 2 years ago

Hi there, At Pooky, we pride ourselves on offering amazing lampshades, and we are delighted that you found our selection to be incredible. It is customers like you who inspire us to continue providing the best possible choices and elevating elegant lighting with a modern twist. Thank you for choosing Pooky and for being such an exceptional customer! Best wishes, Mara

Posted 2 years ago

“Great service as always, product arrived very speedily and was well packaged.”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear that you had a great experience with our service. Great service is our top priority, and we are delighted that your product arrived quickly and was well-packaged. Thank you for your kind words. We look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,426 reviews