Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

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“Great service and great products with new and exciting ranges being regularly launched. An absolute firm staple for our residential property development and interior design firm. Thank you!”

Helpful Report

Posted 1 year ago

Hi Barbara, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I bought an ebony Lillee table lamp in ebony and a larger Rosie table lamp in ebony plus linen drum shades. Lamps are beautiful and great quality. One of the shades was perfect the other was way too big and it seemed to be the only size that came up so I thought it was a recommended match but I swapped them with two other shades I already had rather than return because they are lovely and worked. I also muddled my delivery address viia Apple Pay and customer services were fantastic and changed the delivery for me so all in all very pleased and would recommend both for products and service.”

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Posted 1 year ago

Hi Elena, We are blown away by this wonderful review! We're so happy to hear that you love our products and that they have met your expectations in terms of quality and beauty. We are pleased to know that our customer services team was able to assist you in changing the delivery address and were able to provide excellent service to our customers. Thank you for your kind words and for recommending our products and services. We truly appreciate your support as a loyal customer. Best wishes, Mara

Posted 1 year ago

“Love love love my lamp and shade. Delivered promptly, very impressed with the quality. Looks great in my newly decorated lounge.”

Pooky 5 star review on 13th February 2024

Helpful Report

Posted 1 year ago

Hi Angela, It warms our hearts to know that you are delighted with your purchase and that it arrived promptly. We take great pride in providing products of exceptional quality, so we're glad you're impressed. Your lamp must surely add a touch of elegance to your newly decorated lounge. We hope it serves as a beautiful focal point in your space, creating a cozy and inviting ambiance. Thank you for your glowing review! Best wishes, Mara

Posted 1 year ago

“Lovely products, though pricey considering the make quality in some cases”

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Posted 1 year ago

Hi Jo, We truly appreciate your support and feedback. We are glad to hear that you find our products lovely. We understand your concern about the price considering the make quality in some cases. We constantly strive to provide the best value for our customers, and your comment will definitely be taken into consideration. We hope to continue exceeding your expectations with our range of products. Best wishes, Mara

Posted 1 year ago

“Such a fab shop with great service and unusual designs. All of my lamps and lighting are Pooky :)”

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Posted 1 year ago

Hi Fiona, Thank you for letting us know you're happy with all your purchases. I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“I have made a number of purchases now from Pooky and have more planned in the future as I believe the quality for the price would be very difficult to beat . Thankyou for helping me to change my home from the ordinary to the extraordinary.”

Helpful Report

Posted 1 year ago

Hi Lynda, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“They have lots of selections, I can simply change the lampshades if I want a change. The delivery is quick and I can trust the quality of the light fittings.”

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Posted 1 year ago

Hi there, Your satisfaction is our top priority, and we're glad to know that you appreciate the wide selection of lampshades we offer. We truly believe that a simple change in lampshades can transform the ambiance of any space! Thank you for your valuable feedback and continuous support! Best wishes, Mara

Posted 1 year ago

“Gorgeous products, impressive finish and quality of fabric. Very chic and trendy design”

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Posted 1 year ago

Hi Ailbhe, Your kind words about our very chic and trendy design mean the world to us. We truly appreciate your loyalty as a customer and we are honored to have you as part of our Pooky community. We are always here to bring you the most stylish and high-quality home decor items. Thank you! Best wishes, Mara

Posted 1 year ago

“I have been searching for some good quality, well designed and on trend wall-mounted lights for some time and couldn't find any. Until I found Pooky.”

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Posted 1 year ago

Hi Paul, We are overjoyed to hear that we have met your expectations with our wall-mounted lights - we understand how challenging it can be to find the perfect wall-mounted lights, and we are delighted that Pooky could fulfill your requirements. Our team is dedicated to bringing the best and most stylish lighting options to our customers, and we are delighted that we could be of assistance to you. Best wishes, Mara

Posted 1 year ago

“We love Pooky's beautifully designed lights made of ageless materials like brass, glass and stone and with perfect execution. Customer service is topnotch!”

Helpful Report

Posted 1 year ago

Hi Rafal, We are so happy to hear that you love Pooky's beautifully designed lights, crafted with ageless materials such as brass, glass, and stone. We take great pride in delivering products with perfect execution. Additionally, we're delighted that our customer service has met your expectations and that you find it top-notch! Once again, we wholeheartedly thank you for your glowing review and for being a valued customer. Best wishes, Mara

Posted 1 year ago

“Beautiful wall lights and shade, east to install. Lovely quality.”

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Posted 1 year ago

Hi Samantha, Thank you so much for taking the time to leave such a wonderful review! The 16cm empire shade in jet stripes hand-painted card looks like it was made for your home - thank you for sending your image to us! Best wishes, Mara

Posted 1 year ago

“Love my sunshine candlesticks - they bring joy and colour to my bedroom”

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Posted 1 year ago

Hi Sophie, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“Excellent quality and service”

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Posted 1 year ago

Hi Sandie. Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Very pleased with my purchase, lovely lamp and printed cotton design of lampshade.”

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Posted 1 year ago

Hi Jeremy, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Great product and super quick delivery, adds real charm to my place”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Really helpful customer service, I was trying to find past orders that I could not relocate from an old e-mail address they found them quickly. I brought a replacement glass shade that a holiday let smashed and they were a very quick turnaround.”

Helpful Report

Posted 1 year ago

Hi Lucy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I am truly thrilled with all of the lamp bases and shades I have purchased from Pooky. The fabric designs are stylish and the quality superb. They have received many compliments.”

Helpful Report

Posted 1 year ago

Hi Virginia, We greatly appreciate your kind words and continuous support as a loyal customer. We are delighted to hear that you are truly pleased with the lamp bases and shades you have purchased from us. It brings us immense joy to know that our stylish fabric designs and superb quality have received many compliments. Your satisfaction is our utmost priority, and we look forward to providing you with more beautiful products in the future. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Wonderful lamp. Superb quality - and great packaging so it arrived safely. Very happy.”

Helpful Report

Posted 1 year ago

Hi Natalie Thank you so much for taking the time to leave such wonderful review. It is fabulous to hear that you found our lamp to be wonderful and of superb quality. We pride ourselves on providing exceptional products that meet our customers' expectations. It is customers like you that motivate us to continuously improve and offer the best products and service possible. Thank you once again for your kind words and for choosing Pooky. We look forward to serving you in the future! Best wishes, Mara

Posted 1 year ago

“Best lamps around! We have bought a couple of the rechargeable wireless lamps and they instantly improve the decor and vibe of our rooms. There are so many beaut lamp shades to choose from as well. Check out their store if you’re ever on the King’s Road too!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much, Michael! We are delighted to hear that our rechargeable wireless lamps have enhanced the decor and ambiance of your rooms. We take pride in offering a wide variety of beautiful lampshades for you to choose from. If you ever find yourself on King's Road, don't forget to visit our showroom! Thank you again for your support and kind words. Best wishes, Mara

Posted 1 year ago

“We recently visit the store in London to view the lampshades...all very helpful in the shop and it was good to see the lamps in person. We were told that there was no stock in store and everything shipped from the storeroom. Fine. However once we got home to Scotland and ordered our lampshades, we were aghast to find that it cost £14 to ship to mainland Scotland.(it wasn't a large package).We were told that this was purely down to DPD and their charges. Anyway...the lampshades are lovely, but won't be us using Pooky again due to the delivery issue.”

Helpful Report

Posted 1 year ago

Hi Beryl, I would like to take a moment to express my heartfelt apology to you for the negative experience you have encountered with our delivery service. Your feedback is extremely valuable to us, and we appreciate you taking the time to share it with us. Please know that this charge is determined by our courier service provider, and we have no control over it. Nevertheless, I assure you that we will do our best to work with our courier service to ensure that such issues are looked into in the future. Thank you for taking the time to leave your feedback. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews