Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,434 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, affordable lamps.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Beautiful lights for above out ktichen island. Arrived quickly and really well packaged.”

Helpful Report

Posted 2 years ago

Hi Callum, We're glad to know that your order arrived quickly and was well packaged. Your satisfaction means the world to us. If there's anything else we can assist you with, please don't hesitate to let us know. Enjoy your beautiful lights! Best wishes, Mara

Posted 2 years ago

“Quick delivery of lovely lampshades. A bit pricey.”

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Posted 2 years ago

Hi there, Thank you so much, Rachel, for taking the time to give Pooky a 4-star rating! We truly appreciate your continuous support as a loyal customer. We're thrilled to hear that you loved the quick delivery of our lovely lampshades. We strive to ensure timely delivery without compromising on the quality of our products. Your satisfaction is our top priority! Regarding the pricing, we understand your concern. While we strive to offer competitive prices, we also aim to provide exceptional quality and unique designs that make a statement in any space. However, we value your feedback and will use it to improve our pricing strategy. Thank you so much. Best, Mara

Posted 2 years ago

“Very positive experience overall. Great site navigation and user friendliness. Quick service. Great products! I will use again.”

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Posted 2 years ago

Hi Peter, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“A simple and speedy process. Light shade well packaged and quickly delivered - very please with our new hallway light!”

Helpful Report

Posted 2 years ago

Hi Gail, We're thrilled to hear that your experience with us was a simple and speedy process. We take great pride in ensuring that our products are carefully packaged to ensure their safe delivery, so we're delighted to hear that your light shade arrived in pristine condition. It brings us immense joy to know that you are very pleased with your new hallway light! Thank you! Best wishes, Mara

Posted 2 years ago

“Our lights are beautiful, arrived so quickly, and love that there was no plastic packaging but the product was still so safe and secure.”

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Posted 2 years ago

Hi Briony, It fills our hearts with joy to hear that our lights have succeeded in bringing beauty into your space. We are thrilled to know that your order arrived promptly, allowing you to enjoy them without delay. Furthermore, we pride ourselves on trying our best to be environmentally conscious. That's why we have made efforts to eliminate plastic packaging. It makes us even happier to hear that you found your product to be safe and secure despite this eco-friendly choice. Best wishes, Mara

Posted 2 years ago

“Excellent quality lamp which is far more interesting than your standard stuff- it has real style and looks great in my living room!”

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Posted 2 years ago

Hi there, Thank you so much for your outstanding 5-star rating of our beloved Pooky! We truly appreciate your kind words and are thrilled to know that you find our lamp to be of excellent quality and far more interesting than the standard options out there. We couldn't agree more! Thank you again for taking the time to write such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Gorgeous lampshades in unique colours-patterns. Very quick delivery and I’m so grateful for the option of free returns too, although I thankfully didn’t need it in the end”

Helpful Report

Posted 2 years ago

Hi Megan, We are delighted to hear that you are loving your lamp and the unique colours and patterns of our gorgeous lampshades. We always strive to provide excellent service, so it warms our hearts to know that you found our delivery to be very quick. Best wishes, Mara

Posted 2 years ago

“Excellent quality light switches that enhanced our coach house and made all the difference to our home. Worth the expense to make something look extra special”

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Posted 2 years ago

Hi Diane, We genuinely appreciate your feedback and are thrilled to know that our light switches have enhanced your coach house and made a significant difference in your home. Your kind words truly exemplify the essence of Pooky's commitment to providing excellent quality products. We promise to keep delivering outstanding products that make your space look extra special. Thank you for your feedback and for being a valued part of the Pooky family. Best wishes, Mara

Posted 2 years ago

“The best funky lamps I have ever owned. Best presents and the perfect treat.”

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Posted 2 years ago

Hi Sky, Thank you so much for your fantastic 5-star rating of Pooky! We greatly appreciate your kind words and compliments. We are thrilled to hear that our funky lamps have become the best presents you have ever owned and the perfect treat. If there's anything we can do to enhance your experience further or if you have any specific lamp preferences, please don't hesitate to reach out. We're always here to assist you in finding the perfect lighting solutions. Best wishes, Mara

Posted 2 years ago

“Good service beautiful shades just what was needed”

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Posted 2 years ago

Hi Susan, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Fabulous lampshades and lamp bases! I love how the website is laid out in that you can see your chosen shade and colour on the base itself. Having the exact measurements of all items is SO helpful. Ordered Black English meadow for my bedside lamps. Stunning! Prompt delivery, all stages covered by an email. I would highly recommend Pooky.”

Helpful Report

Posted 2 years ago

Hi Dorothy, It's wonderful to know that you appreciate the way our website is laid out, allowing you to see your chosen shade and color on the base itself. We also understand the importance of providing exact measurements for all our items, and we're glad to hear that it was helpful for you. We're delighted that you ordered the Black English meadow for your bedside lamps and found them stunning! We strive to ensure prompt delivery and are glad that all stages of your order were covered by email. Best wishes, Mara

Posted 2 years ago

“The customer experience has been excellent. I haven’t put my light up yet as I’m waiting for an electrician.”

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Posted 2 years ago

Hi Stacey, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I love both of my Pooky lamps! My fave is the orange Wilma table lamp.”

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Posted 2 years ago

Hi Bita, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Perfect lampbases for my lamp shades. Great quality. Pooky always delivers quickly. Very happy.”

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Posted 2 years ago

Hi Alannah, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“The lamp is beautiful and arrived promptly, professionally packaged and easy to put together. I also bought a shade and bulb, happy with both although I'm a bit disappointed with the seam finish on the shade. I would buy it again.”

Pooky 5 star review on 26th February 2024

Helpful Report

Posted 2 years ago

Hi Ronan, The Stucco and the Top 'n' tails shade look like they were made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Great quality, style and value. Delighted with all our Pooky purchases for our house renovation project.”

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Posted 2 years ago

Hi Katey, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“great quality, quick delivery and well packaged.”

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Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Great Wall lights which arrived very quickly”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“My beautiful lamp base arrived the next day after ordering. Absolutely gorgeous. Pooky is my go to place for all my lampbases and shades. Why go anywhere else?”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,434 reviews