Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company. Love the branding, website and products. Have purchased a ceiling light which looks great and most recently a toggle light switch and a matching dimmer. Everything is such good quality and the delivery super fast! Hopefully our whole house will be filled with Pooky lights soon!”

Helpful Report

Posted 1 year ago

Hi Emily, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! We can not wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“really lovely light fittings. Perfect size for bed side tables. They look like good quality. I have not installed them yet.”

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Posted 1 year ago

Hi Julie, Such a wonderful review, thank you so much for taking the time to give us your feedback - We are excited for you to install these and love them as much as we do! Best wishes, Mara

Posted 1 year ago

“I am thrilled with my adorable little table lamp. It’s exactly what I’d hoped it would be. Pretty, elegant and makes the table look beautiful. It’s added a feeling of coziness to the room.”

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Posted 1 year ago

Hi Alison, We could not be more delighted that you love your new Pooky order. We elevate our designs with a modern twist while keeping in line with some traditional favourites. We are thrilled you love them as much as we do and can imagine these looking beautiful at home! Best wishes, Mara

Posted 1 year ago

“Wonderful choice, great quality, quick and reliable service and delivery.”

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Posted 1 year ago

Hi Susan, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“The shades are of good quality and the service is extremely efficient.”

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Posted 1 year ago

Hi Jenny, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Beautiful designs and incredibly well made bringing simple elegance and sophistication to the home. The colour pallet tea are stunning and very versatile.”

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Posted 1 year ago

Hi Charlie. Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Very happy with both the customer service from Pooky, and the products themselves.”

Pooky 5 star review on 31st January 2024

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for sharing such a lovely image with us, Selina. The 35cm drum lampshade in peacock dupion silk looks like it has made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Prompt delivery, good prices for quality lights”

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Posted 1 year ago

Hi there, Thank you for taking the time to let us know about your experience. We are so happy we could assist you with your needs and hope to see you soon. Best wishes, Mara

Posted 1 year ago

“Excellent service, prompt delivery & great packaging! Love my new lights, thank you!”

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Posted 1 year ago

Hi Sue, Wonderful! We could not be more overjoyed that you love your new Pooky items - I can imagine these look delightful in your home. Best wishes, Mara

Posted 1 year ago

“Excellent service. My light shade arrived promptly and very well packaged. I am very pleased with my purchases. I would highly recommend Pooky.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for leaving such a wonderful review! We could not be more thrilled that we could assist you with your new purchase and hope to see you soon. We hope you love your new Pooky order! Best wishes, Mara

Posted 1 year ago

“I have bought several lights from Pooky. All of them have been packaged and delivered promptly and are of high quality. Any issues are dealt with quickly and efficiently. I would definitely recommend this company.”

Helpful Report

Posted 1 year ago

Hi Alex, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! We look forward to seeing you again. Best wishes, Mara

Posted 1 year ago

“My lamps arrived very fast and precisely at the hour I was messaged about. Could not have been better. The lamps exceed my expectations from the online pictures, especially when turned on - which is rather the point of a lamp! Overall, I am super pleased and am now planning further purchases.”

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Posted 1 year ago

Hi Patrick, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“I am renovating a Victorian house by the sea and have found that Pooky is my go to for all our lighting solutions! The products, from wall lights for the twins rooms to exterior lights for the garden are fantastic quality, beautifully designed and importantly are budget friendly. We love Pooky and will stick with this brand as the long renovation journey continues!”

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Posted 1 year ago

Hi Elena, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Really pleased with my gold spotty lampshares. They look great on my standard lamps in my living room”

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Posted 1 year ago

Hi Alison, We are so glad you love the gold Spotty shade - such a wonderful choice. Thank you for taking the time to let us know how much you love your new Pooky purchase! Best wishes, Mara

Posted 1 year ago

“Always good and the staff in the Chelea showroom on Lots Road are incredibly helpful.”

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Posted 1 year ago

Hi Carol, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Sooooooo lovely; the bedrooms in my house will now be so warm and welcoming with the new lamps and lampshades!”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Great quality and gorgeous designs!”

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Posted 1 year ago

Hi Amelia, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“I placed an order for a number of items which arrived incredibly quickly. The quality of the products were excellent. The returns process for any unwanted items was easy and efficient. Thank you! I have recommended Pooky to friends and family.”

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Posted 1 year ago

Hi Julia. Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“My nickname is Pooky too and of course I love all your beautiful lamps & accessories and the service was perfect! X”

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Posted 1 year ago

Hi Petra, What a great nickname! We are so glad you found us and love our products as much as we do. Thank you for leaving such a wonderful review and thrilled we could assist you with all your needs. Best wishes, Mara

Posted 1 year ago

“I have ordered 7 lights from Pooky so far. Aside from one small issue with one light being difficult to fit, I would highly recommend this company. The designs are beautiful and quality is fantastic.”

Helpful Report

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews