Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,434 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual great service and products from Pooky”

Helpful Report

Posted 2 years ago

Hi Tim, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Very prompt delivery and kept up to date. All very smooth.”

Helpful Report

Posted 2 years ago

Hi Adele, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Pooky are amazing, great customer service and their products are amazing. We have bought lots of lights and light shades and will continue to do so!!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Isabella, for your 5-star rating of Pooky! We are delighted to hear that you had a fantastic experience with our products and customer service. It's wonderful to know that you find our lights and light shades amazing and that you have been a satisfied customer, purchasing from us multiple times. We truly appreciate your support and loyalty, and we look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“So happy with everything I ordered - and it all turned up amazingly fast too! Fantastic service all round, thank you!”

Helpful Report

Posted 2 years ago

Hi there, It is delightful to know that our products have met your expectations and that you were pleasantly surprised by the speed of delivery. Providing fantastic service to our customers is always our top priority, and your kind words mean the world to us. Thank you! Best wishes, Mara

Posted 2 years ago

“I absolutely love my Wobster lamp base! I’m tempted to put one in every room. It arrived really well packaged with no damage. Great product very good quality.”

Helpful Report

Posted 2 years ago

Hi Sally, We are thrilled to hear that you absolutely love your Wobster lamp base. We're delighted that your Pooky arrived in pristine condition due to our careful packaging. This reinforces our commitment to ensuring that our products reach you without any damage. It's fantastic to know that you appreciate the great quality of our product as well. Best wishes, Mara

Posted 2 years ago

“Information regarding delivery and the delivery itself were excellent. Package was very well wrapped and I am delighted with the lamp.”

Helpful Report

Posted 2 years ago

Hi Kristine, We wanted to let you know that we have taken note of your feedback regarding the delivery. We always strive to ensure that our customers have a positive experience from start to finish, and we are glad to see that the information regarding delivery and the delivery itself met your expectations. It is great to hear that the package was well-wrapped and arrived in excellent condition. Thank you for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Ordered a shade for my wall light having already wasted money on 2 cheaper ones from Highstreet store I am over the moon with my Pooky one. The quality and style are amazing. I am soooo happy with it.”

Helpful Report

Posted 2 years ago

Hi Mrs Hill, We are delighted to hear that you are over the moon with your new shade for your wall light. It is truly satisfying to know that our product has exceeded your expectations after your not-so-great experiences with cheaper alternatives from a Highstreet store. We take great pride in the quality and style of our products, so reading your feedback fills us with joy. Your satisfaction is our utmost priority, and we are so happy to have brought a smile to your face with our Pooky shade. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Pooky has a beautiful range of lighting and was therefore the first place I looked when trying to source a lampshade for an old lampbase. I instantly fell in love with the Crimson hand blocked 'Wiggly Stars' lampshade, by Ellen Merchant - a whimsical design, which is delicate without being too pretty and has accents of red that pop, but not in a garish way. I found the option on the website, to try the shade on different lamp bases really useful, as it enabled me to get an idea of how it would look size-wise. The lampshade was delivered a couple of days after I'd placed my order, which I felt was pretty quick. The quality of the shade is great and it's even more beautiful in the flesh. Very happy!”

Pooky 5 star review on 22nd February 2024

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your glowing 5-star review of Pooky! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We're delighted that you were able to find the perfect lampshade for your old lampbase in our beautiful range of lighting. The Crimson hand-blocked 'Wiggly Stars' lampshade by Ellen Merchant is indeed a whimsical design that strikes the balance between delicate and not overly pretty, with eye-catching accents of red that are not overpowering. Thank you for taking the time to write such a wonderful review and we can't wait to see you again soon. Best wishes, Mara

Posted 2 years ago

“Really lovely quality lampshade and super fast delivery. Thanks Pooky!”

Helpful Report

Posted 2 years ago

Hi Jennifer, Your feedback means the world to us - Your loyalty as a customer is greatly appreciated, and we are committed to continually providing you with the highest quality products and excellent service. We can't thank you enough for your trust in Pooky. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We are always here to help! Best wishes, Mara

Posted 2 years ago

“Gorgeous quality items and fast shipping. I have shopped here for years. I especially love the Ikat lamp shades!”

Helpful Report

Posted 2 years ago

Hi there, We're delighted to know that you have been shopping with us for years, and we truly value your loyalty. Your love for our Ikat lamp shades specifically brings us great joy! Rest assured, we will continue to maintain our high standards and bring you more stunning items in the future. Thank you for your stellar review and for being a part of the Pooky family. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“We absolutely love Pooky - we’ve bought 7 different shades and pendants and love each and every one. There have been some minor issues with a couple of products but the customer service has been quick to respond and significantly helpful - all issues rectified.”

Pooky 5 star review on 21st February 2024

Helpful Report

Posted 2 years ago

Hi Christine, We absolutely love hearing how much you adore Pooky and that you have purchased 7 different shades and pendants, enjoying each and every one of them. We also understand that there have been a few minor issues with a couple of our products, but we are thrilled to hear that our customer service team was quick to respond and provided significant assistance in rectifying these issues. Thank you for taking the time to leave your review and hope to see you again soon! Best wishes, Mara

Posted 2 years ago

“I have ordered many times from Pooky as I love their wide variety of styles and sizes. I really appreciate their quick shipping!”

Helpful Report

Posted 2 years ago

Hi Ruth, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“I have been searching for that just so special lampshade for my new home for weeks. I’ve searched many sights but kept coming back to the one I was drawn to here on Pooky. Oh go in, I said to myself, have it! I was not disappointed, in fact I’ve invited so many people into my bedroom to see it, it’s unreal. The lampshade is beyond quality, the finish sublime with a touch of absolute elegance about it. Padded inside, clips to hold the internal mechanism in place. I sit in bed of an evening now just staring at the exquisite shade that has brought the room alive.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Helen, for your amazing 5-star rating of our Pooky lampshade! We are incredibly grateful for your kind words and are thrilled to hear that you had such a positive experience with us. We understand the struggle of finding that perfect lampshade, and we couldn't be happier that you found it here at Pooky. Your description of the lampshade's quality and elegance truly warmed our hearts. It makes us proud to know that our products are able to bring life and joy to your new home. Thank you once again for choosing Pooky, and we hope to continue exceeding your expectations in the future. Best wishes, Mara

Posted 2 years ago

“Ordered my wall lamps, delivered in 2 days, up on the wall within 3 days. Can't fault anything. Would definitely order again.”

Helpful Report

Posted 2 years ago

Hi Matt, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 2 years ago

“Fantastic items! Will come back again and again!”

Helpful Report

Posted 2 years ago

Hi Lewis, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Pooky lights, great choice and great service. I’m delighted with my Pooky lights”

Helpful Report

Posted 2 years ago

Hi there, We are overjoyed to hear that you are delighted with your Pooky lights. We take great pride in providing excellent products and customer service, and we are thrilled that you had a great experience. Thank you for choosing Pooky Lights and for your kind words. We truly appreciate your support. Best wishes, Mara

Posted 2 years ago

“Service was fantastic - fast delivery, excellent communications and I loved the lamps!”

Helpful Report

Posted 2 years ago

Hi Karen, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Love pooky lamps”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“The design of pooky lights are varied and beautiful and I can always find something amazing. Unfortunately two lights have arrived with holes in the wrong places which has then be mended or covered up very poorly. Which cheapens the experience and look. Which is a great shame”

Helpful Report

Posted 2 years ago

Hi Joanna, I want to start by expressing my sincerest apologies for the inconvenience caused by the faulty item you received. I completely understand how upsetting and frustrating it must be to receive a defective product, and I want to assure you that we take this matter very seriously. We appreciate your feedback and value you as a customer, and we will do everything in our power to make things right for you. Please know that we are here to help you in any way we can. If you could kindly send us an email at Hello@Pooky.com, we will do everything we can to resolve this matter for you as quickly and efficiently as possible. We are committed to providing you with the highest quality of service, and we will not rest until we have rectified this situation. Best wishes, Mara

Posted 2 years ago

“Fabulous service! Such quick delivery. Gorgeous wall fittings”

Helpful Report

Posted 2 years ago

Hi Jane, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,434 reviews