Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,228 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5870

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a roddy ceiling light for our bathroom and are delighted with the result. Very well made product and the glass rods cast a lovely dappled light. So pleased with our purchase that we’re going to order the matching wall lights too.”

Helpful Report

Posted 2 years ago

Hi Meg, Your satisfaction means the world to us, and we are incredibly grateful for your loyalty. We are delighted to announce that we now offer matching wall lights to complete your perfect bathroom lighting setup. We're confident that they will complement the Roddy ceiling light flawlessly. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful small shades in crimson, bought for existing lamp bases. So super cute Love them 😍😍😍”

Pooky 5 star review on 9th February 2024

Helpful Report

Posted 2 years ago

Hi Elena, We are delighted to know that you love the beautiful small shades in crimson that you purchased for your existing lamp bases. It's great to hear that they are super cute and that you are loving them so much! 😍😍😍 Once again, thank you for your support and for taking the time to share your experience with us. We hope to have the pleasure of serving you again in the future. Best wishes, Mara

Posted 2 years ago

“All worked out well and was quickly delivered. The chandelier feels high quality (and is very heavy)”

Helpful Report

Posted 2 years ago

Hi Marium, Thank you so much for your fantastic 5-star rating of Pooky! We are thrilled to hear that you had such a positive experience with us. It is wonderful to know that everything worked out well and was promptly delivered to your doorstep. Your satisfaction means everything to us! Moreover, we are delighted that you find the chandelier to be of high quality. We take pride in crafting exquisite and durable products to meet our customers' expectations. Your feedback regarding its weight reassures us that we are delivering a product that exceeds your needs. Best wishes, Mara

Posted 2 years ago

“This is my 5th purchase over the last few years and have never had such reliable service. Thankyou , and I remain really delighted with the lamps and shades.. Janex”

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Posted 2 years ago

Hi Jane, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“beautiful shade, very quick delivery”

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Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Very fast delivery time and good communication via email. I am not sure whether to keep the lampshade or not. Whilst the colour is nice I feel the quality of the shade is not worth £79.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your email regarding the quality of the lampshade. We apologize for any disappointment caused. Your feedback is important to us, and we'll use it to improve our products. Please don't hesitate to contact our customer support team if you need any help or have further questions. Thank you for choosing Pooky! Best wish, Mara

Posted 2 years ago

“website was easy to navigate and customer service was quick and helpful.”

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Posted 2 years ago

Hi Bareerah, Thank you so much for your feedback and are thrilled to hear that you had a great experience. We're glad you found our website easy to navigate, and our customer service team is delighted that they were able to provide you with quick and helpful assistance. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warm regards, Mara

Posted 2 years ago

“Bought some lamp shades as I am doing up my bedroom. Delivery was very fast and they were very well packaged. I am very happy with the quality and design of the lamp shade.”

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Posted 2 years ago

Hi there, Thank you so much for your fabulous 5-star rating of Pooky! We truly appreciate your kind words and are absolutely thrilled that you are satisfied with your recent purchase. We are delighted to hear that our lamp shades have perfectly complemented your bedroom renovation. Our team strives to ensure swift delivery and secure packaging, so it's great to know that we succeeded in providing a seamless shopping experience for you. Your satisfaction with the quality and design of our lamp shade brings us immense joy. We take immense pride in curating unique and stylish products that add that extra touch of charm to every space. Thank you once again for your glowing review. We are truly grateful for your support and look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“I ordered 2 Pickling table lamps and 2 shades for my bedroom. The table lamps were just what I wanted but the colour of the shades did not work in my room. I contacted Pooky to enquire about a couple of other shades and they helpfully sent me samples. Even then, I ended up ordering several more shades until I got the size, shape and colour right. Throughout the process, Pooky has dispatched all orders very rapidly and have refunded me promptly for the ones I returned. I have been very impressed with the service and would definitely order again. In fact I ended up ordering another Pickling lamp for another bedroom and keeping 3 shades in total.”

Helpful Report

Posted 2 years ago

Hi Julie, We're thrilled to hear that you are satisfied with your purchase of 2 Pickling table lamps and that they were exactly what you were looking for. We apologize that the color of the shades didn't work in your bedroom, but we're glad to hear that our customer service team was able to assist you in finding the perfect shades by providing samples and helping you get the size, shape, and color just right. We're proud to have provided you with rapid order dispatches throughout the process, as well as prompt refunds for the returned items. Your satisfaction is our top priority, and we're delighted that you've been impressed with our service. Your loyalty means the world to us, and we truly appreciate your continued support. Best Wishes, Mara

Posted 2 years ago

“Absolutely love my new Pooky Lampshade. A simple change has made all the difference. Great website from Pooky; fun, informative and efficient.”

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Posted 2 years ago

Hi Lucy, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Fantastic service and excellent quality! The light looks brilliant in my office, I’m especially happy with the quality and choice of options/combinations with the lamp base and shade!”

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Posted 2 years ago

Hi Jack, Thank you so much for your top-notch 5-star rating of Pooky! We are thrilled to read your feedback and hear that you are completely satisfied with our fantastic service and excellent quality. We are delighted that the light looks brilliant in your office! We take immense pride in offering a wide array of options and combinations for our lamp bases and shades, so it brings us great pleasure to hear that you are especially happy with the quality and choice. Best wishes, Mara

Posted 2 years ago

“I came across Pooky on Instagram and I am so glad I did! I purchased wall lights for beside my bed. The fact I didn’t have to have the installed by an electrician was amazing - just simply screwed to the wall and then recharged when needed. Perfect!”

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Posted 2 years ago

Hi there, It brings us immense joy to know that you are pleased with your purchase. We completely understand how convenient it is to not have to rely on an electrician for installation. Our aim is to provide hassle-free lighting solutions that can be easily incorporated into any space. Simply screwing the lights to the wall and easily recharging them when needed is what makes Pooky perfect for you! Best wishes, Mara

Posted 2 years ago

“Lampshades and stands ordered for an office refubishment project. Very good quality and price.”

Helpful Report

Posted 2 years ago

Dear Carol Thank you - we truly appreciate your support and kind words. It means a lot to us knowing that you are satisfied with our product. In addition, we would also like to mention that we recently received feedback for our lampshades and stands. We're delighted to hear that you found them to be of very good quality and price. Your positive feedback is invaluable to us, especially as we strive to provide the best products and service to our customers. Best wishes, Mara

Posted 2 years ago

“I have bought some more of the crick wall lights! They work well on the ceiling as directional lights - they create a really good warm light because of the reflection of the light on the brass internally- really top quality.”

Helpful Report

Posted 2 years ago

Hi Jennifer, We are thrilled to hear that you have purchased more of our Crick wall lights and that they are working well for you as directional lights. The warm light they create, thanks to the reflection on the internal brass, is truly remarkable. We take great pride in delivering top-quality products, and your satisfaction means the world to us. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“I’ve not used Pooky before, but what a great company. A fantastic range of colours and designs. I will definitely be returning to this company again.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“Items delivered very promptly, well packaged and the shades- 20 cm wizard hat in moonstone are beautiful.”

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Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase - we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“This is the third lampshade I have purchased from Pooky. They are all so unique and have been admired by everyone who comes into my home. Very fast delivery.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“POOKY is the best light company, I have sourced all the lights for my home from pooky, the quality is amazing, their delivery is fast and customer support helpful.”

Pooky 5 star review on 8th February 2024

Helpful Report

Posted 2 years ago

Hi Stella, It's fantastic to hear that Pooky is your go-to light company for sourcing all the lights for your home. We take great pride in providing top-quality products, and it's fantastic to know that you find our quality amazing. Our team works diligently to ensure fast and efficient deliveries, as well as helpful customer support, so it's wonderful to hear that we met your expectations in these areas too. Best wishes, Mara

Posted 2 years ago

“Fabulous lights and lovely personal friendly service”

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Posted 2 years ago

Hi Adele, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Super quick delivery and lovely product”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,228 reviews