Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple ordering process, prompt delivery and beautiful lampshade.. perfect!”

Helpful Report

Posted 1 year ago

Hi Candy, We could not be happier to see that you have had a wonderful experience and hope to see you again soon. Thank you so much for your wonderful review. Best wishes, Mara

Posted 1 year ago

“I purchased two sets of two lampshades from Pooky, the first I have ever purchased. 2 were wizards thin types and I can't remember the name of the other 2 but they are so well made, top quality, packaged really well too. The Delivery was even early! I would highly recommend.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Great experience with Pooky - very helpful in the Chelsea showroom, very fast delivery and very good quality lampshades! 10/10 would recommend.”

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Posted 1 year ago

Hi Annabel, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Bought a fabulous mirror in the sale, the smaller Cairo white washed stepped mirror. Such good quality and “mirrors” our architraving around the door and window frames if you can excuse the pun! A steal at £84 instead of £280.”

Pooky 5 star review on 29th January 2024

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for sharing such a lovely image with us, Shona. The Smaller Cairo whitewashed stepped mirror looks like they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Light was OK, although the holes bored through the glass shade for the fixings were very crude with significant flaking around the holes. This can't be seen, but still does not suggest good quality. The real surprise though was the amount of plastic and polystyrene packaging used. I recently bought an Anglepoise lamp and they managed to use just formed card and paper packaging - why can't Pooky?”

Helpful Report

Posted 1 year ago

Hi Jonathon, Thank you for leaving a review and letting us know about your experience. I am so sorry to hear that your item arrived and was not to your standard - If you email us a picture at Hello@Pooky.com we would of course be more than happy to look into this for you. In regards to our packaging, we do love hearing feedback as this ultimately means we can improve the services we provide to our customers. A lot of our packaging is recyclable which you can dispose of safely in your recycling bins. I will pass this over to our warehouse team for this to be looked into. Again, thank you for taking the time to leave this review and please don't feel like a stranger, email us with any questions or if you need any further help! Best wishes, Mara

Posted 1 year ago

“Exterior light was great. Better than the oppo, better dimensions as well as cheaper.....”

Helpful Report

Posted 1 year ago

Hi David, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Lovely item with super fast delivery.”

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Posted 1 year ago

Hi Siobhan, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Beautiful products and brilliant customer service”

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Posted 1 year ago

Hi Alison, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I recently bought the rechargeable lamps in antique gold with ikat shades which look gorgeous. I also bought a pineapple table lamp with a marshmallow pleated shade which looks wonderful in the spare bedroom.”

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Posted 1 year ago

Hi Deborah, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi Ambareen, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Beautiful products - they are stand out company in the interiors space. Delivery was swift, the build easy and I can't wait to install in the coming weeks.”

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Posted 1 year ago

Hi Juliet, Thank you for leaving such a wonderful review. We are overjoyed you love your new purchases. Please do let me know if you need any further assistance. Best wishes, Mara

Posted 1 year ago

“Lovely product, really happy with the quality!”

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Posted 1 year ago

Hi Katie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“I absolutely love all the pooky lighting lamps I have purchased. They are very well made and elegant. I live in spain and would love to be able to order more without the customs hastle it is to import from UK. But anyhow it is worth it 100 %”

Helpful Report

Posted 1 year ago

Hi Tessa, Thank you for leaving such wonderful feedback and that you love our products as much as we do. Welcome to the Pooky family and can't wait to see your collection grow. Best wishes, Mara

Posted 1 year ago

“Absolutely delighted with my lampshades! Changing the shades on my existing bases has made my bedroom look beautiful. Thankyou Pooky.”

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Posted 1 year ago

Hi Christine, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Ordered the Kaa table lamp in blue along with the 35cm straight empire shade in crimson tulasi Both arrived very securely packaged and I was not disappointed,the lamp is a lovely colour well made and very stable the shade sets it off beautifully and the bulb softly illuminates the corner of the living room the shade is very soft crimson and ivory and compliments the base well I thoroughly recommend pooky if you want lamps that are definitely well made and just different to everyone else on the market believe me I've hunted high and low !”

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Posted 1 year ago

Hi Juliet, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Speedy delivery and brilliant quality! Love my new lamps!”

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Posted 1 year ago

Hi Sophie, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Excellent quality lamp and shade, well packed so arrived in perfect condition.”

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Posted 1 year ago

Hi Valerie, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Really impressed with fast delivery and recycled packaging.”

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Posted 1 year ago

Hi Jenny, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Beautiful, stylish and useful!”

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Posted 1 year ago

Hi there, Thank you for sharing your image with us, the Twinky looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 1 year ago

“Love the mini elbow wall fitting in bronze. A classic yet contemporary feel, great quality.”

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Posted 1 year ago

Hi Andrew, Thank you for letting us know you're happy with your new purchase I am sure the Elbow has made a great addition to your home. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews