Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,434 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes service was very good, and impressed with the products we purchased.”

Helpful Report

Posted 2 years ago

Hi Michael, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I’m so pleased with my new lampshades. Prompt deliveries and hassle free refunds on a couple that were the wrong colour.”

Helpful Report

Posted 2 years ago

Hi Frances, We truly appreciate your kind words and are delighted to hear that you are pleased with your new lampshades. We take pride in providing prompt deliveries and hassle-free refunds to ensure a seamless shopping experience for our valued customers like you. Thank you for choosing Pooky, and we look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Pooky have a wonderful selection of lighting that is beaufully made. Their unique lampshades are so fun and colourful that they are a great additon to any room. My orders always arrive super quickly and the customer service team are great to deal with if I have any questions. I woudl highly recommend Pooky Lighting, its my go to for all my lighting.”

Helpful Report

Posted 2 years ago

Hi there, We're also glad to hear that your orders always arrive quickly and that our customer service team has been helpful in resolving any queries you may have had. At Pooky Lighting, we strive to provide exceptional service and assistance to our valued customers like you. Thank you for your recommendation. It means the world to us. We look forward to continuing to serve you and providing you with the best lighting options for all your needs. Best wishes, Mara

Posted 2 years ago

“Quick delivery. Lovely lampshade and very good value.Will buy from this site again!”

Helpful Report

Posted 2 years ago

Hi Jo, We are delighted that you found our delivery to be quick and that you love the lampshade. It's great to know that you also found it to be of excellent value. Your satisfaction means a lot to us, and we are thrilled that you're planning to purchase from our site again. Thank you for your wonderful review and for choosing Pooky. Best wishes, Mara

Posted 2 years ago

“Fantastic quality and design. Delivery and returns policy couldn’t be any easier. Absolutely love my retro light switches”

Helpful Report

Posted 2 years ago

Hi Julie, Your love for our Florence toggle switches brings us immense joy! We're delighted that our product has met your expectations and added a touch of nostalgia to your space. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to provide you with exceptional products and service. Thank you for your wonderful review and for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“I recently had the pleasure of upgrading my home lighting with products from Pooky, and I must say, the experience has been nothing short of illuminating. From the get-go, their website was a beacon of inspiration, filled with a wide variety of lighting options that cater to every imaginable style and need. Whether you're in the market for a statement chandelier, practical task lighting, or ambient lights to set the perfect mood, Pooky has it all. What sets this company apart is not just the quality of their products, which is evident in the craftsmanship and durability of their lights, but also the exceptional customer service. The team was incredibly helpful, offering personalized recommendations that perfectly matched my home's aesthetic and my family's needs. Shipping was prompt, and everything arrived well-packaged, ensuring that my new lighting fixtures were in pristine condition. Installing the lights was a breeze, thanks to the clear instructions and the straightforward design of the products. It's clear that Pooky understands the importance of convenience for their customers. Since installing their lighting, my home has transformed. Each room now has its own unique ambiance, thanks to the carefully selected lights that not only serve their purpose but also add a touch of elegance and warmth to my space. In a market flooded with options, Pooky stands out for their commitment to quality, customer satisfaction, and a range that caters to every taste. I've received countless compliments on my new home lighting, and I've been more than happy to recommend Pooky to friends and family. If you're looking to elevate your home with lighting that combines style, function, and reliability, look no further than Pooky.”

Helpful Report

Posted 2 years ago

“Great light, good quality and exactly wanted we wanted. Electrician said it was easy to fit. Very happy with our purchase.”

Helpful Report

Posted 2 years ago

Hi Clare, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Beautiful products in a high quality finish Customer service has always been excellent also”

Pooky 5 star review on 23rd February 2024

Helpful Report

Posted 2 years ago

Hi Stacey, We greatly appreciate your feedback and are delighted to hear that you were impressed by our beautiful products in a high quality finish. Our team takes great pride in creating exceptional pieces that add a touch of elegance to your home. Furthermore, we are overjoyed that you have had a positive experience with our customer service in the past. We strive to provide excellent support and assistance to our valued customers, ensuring that your experience with Pooky is nothing short of remarkable. Thank you. Best wishes, Mara

Posted 2 years ago

“I am a big fam of all the patterns that Pooky offer and have a number of their shades. They deliver very quickly and the return process is hassle free. I'm a big fan!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Emily, for your fabulous 5-star rating of Pooky! We're delighted to hear that you are a big fan of our patterns and have a collection of our shades. We also want to express our gratitude for acknowledging our quick delivery and hassle-free return process. We are dedicated to providing the best experience for customers like you. Thank you once again for your support, and we look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Pooky is a fantastic lighting company I have now purchased five lights from them the customer service is great they are delivered in a few days & are always well packaged.”

Helpful Report

Posted 2 years ago

Hi Tim, It means a lot to us that you have chosen Pooky for multiple purchases and that you appreciate our great customer service. We are delighted that your lights have been delivered to you promptly and that they have always been well packaged to ensure their safe arrival. Your satisfaction is our top priority, and we will continue to strive for excellence in both our products and services. Thank you again for taking the time to leave us such a positive review. We truly appreciate your support and look forward to serving you in the future. Best wishes, Mara

Posted 2 years ago

“Have 3 beautiful lamps which add character and atmosphere to my living space. Love them”

Helpful Report

Posted 2 years ago

Hi Audrey, We truly appreciate your positive feedback and are thrilled to hear that our beautiful lamps have added character and atmosphere to your living space. Hearing that you love them is incredibly rewarding for us! We also want to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we promise to keep delivering exceptional products and service to meet your lighting needs. Thank you once again for choosing Pooky, Audrey! We look forward to serving you with more exquisite lamps in the future! Best wishes, Mara

Posted 2 years ago

“Fantastic lights - great quality and love the flexibility of being able to place USB-c charged lights anywhere and move around depending on occasions and seasons!”

Helpful Report

Posted 2 years ago

Hi Greg, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“Love all my lamps and lampshades. Easy to order online. Excellent service and prompt postage.”

Helpful Report

Posted 2 years ago

Hi there, We're delighted to hear that you love all your lamps and lampshades from us. It's truly our pleasure to provide you with an easy online ordering experience, excellent service, and prompt postage. If there's anything else we can do to enhance your Pooky experience, please don't hesitate to let us know. We value customers like you and look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“New to Pooky and just drawn in to the great products and design, have ordered twice, both arders arrived before they'd even left Pooky and are fabulous. So pleased, thank you x”

Helpful Report

Posted 2 years ago

Hi Angharad, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“VERY NICE PRODUCT”

Helpful Report

Posted 2 years ago

Hi Mehmet, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Thank you again for your amazing feedback! Best wishes, Mara

Posted 2 years ago

“Speedy delivery, goods packed carefully.”

Helpful Report

Posted 2 years ago

Hi there, We want to express our gratitude for highlighting our speedy delivery and careful packaging of goods. Ensuring that our products reach our customers in perfect condition and in a timely manner is always our top priority. We look forward to serving you again and providing you with more exceptional products and services. Thank you! Best wishes, Mara

Posted 2 years ago

“Always outstanding service & quality - not much more to say than that!”

Helpful Report

Posted 2 years ago

Hi John, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I have received my lovely lamps and shades. Well packaged and very prompt delivery and easy website to order from”

Helpful Report

Posted 2 years ago

Hi Karen, We're overjoyed to hear that you have received your lovely lamps and shades and that they were well packaged for safe delivery. It's wonderful to know that our website made your ordering process easy and convenient. Your satisfaction means a lot to us, and we will always strive to provide you with excellent products and service. Thank you for choosing us! Best wishes, Mara

Posted 2 years ago

“Fantastic range of colourful lampshades and lights. Ordering was simple and delivery was really quick. The lampshade arrived in perfect condition. The website photos don’t portray the quality of the products. I’m so impressed and I’ll definitely order from Pooky again.”

Helpful Report

Posted 2 years ago

Hi Elaine, We are delighted to know that you found our range of colourful lampshades and lights fantastic. We strive to provide a wide selection of high-quality products that bring joy and warmth to every home. Moreover, we are glad that you found the ordering process simple and that your delivery arrived quickly. Our team works tirelessly to ensure that each order is fulfilled promptly and efficiently. It is also fantastic to hear that your lampshade arrived in perfect condition. We take great care in packaging our products to prevent any damages during transit. Thank you once again for your glowing feedback. We are honored to have gained your trust and loyalty. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Really nice designs available. Quality is excellent.”

Helpful Report

Posted 2 years ago

Hi Claudia, We take pride in ensuring excellent quality for our products, so it's fantastic to know that you were satisfied with your purchase. Should you need any further assistance or have any questions, please don't hesitate to reach out to us. Thanks again for your kind words and for choosing Pooky! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,434 reviews