Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My beautiful lampshade arrives promptly and it is as I hoped.”

Helpful Report

Posted 1 year ago

Hi Hazel, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. I bet these look wonderful in your home! Bets wishes, Mara

Posted 1 year ago

“Beautiful lampshade - silk ikat in pink and ecru Koyari - gorgeous colours. Very happy and in the sale too ! Thank you Pooky.”

Helpful Report

Posted 1 year ago

Hi Gail, The Pink and Ecru Koyari is such a beautiful shade, what a fantastic choice! I just know this will look lovely in your home. Thank you for taking the time to leave your feedback. Best wishes, Mara

Posted 1 year ago

“Products are a good quality and arrived quickly.”

Helpful Report

Posted 1 year ago

Hi Emily, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“I have recently placed two large orders to provide lighting for a new home. I was impressed with all the items received and can't wait to get them all up!! I was very impressed with the speed of delivery and ease of ordering.”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and overjoyed to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Excellent service. Carefully packaged with regard to the environment”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to write such a lovely review! We could not be thrilled you found us and love our products as much as we do! Best wishes, Mara

Posted 1 year ago

“I've seen the Pooky ads in the glossy Interior magazines so I thought I'd give them a try. Good responsive customer service, good delivery time with reliable courier (DPD) and a reasonably good prodiuct too at a fair price. Only issue is poor assembly instructions. Overall I would use Pooky again”

Helpful Report

Posted 1 year ago

Hi Martin, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. I am so sorry to hear that the instruction provided was not informative and will pass this on to our production team as we ultimately look for feedback like this to improve the services we give to all of our customers. We Thank you! Best wishes, Mara

Posted 1 year ago

“Fantastic product and the customer service was brilliant. There was a small issue with the light fitting and it was replaced within 24hrs! Fantastic”

Helpful Report

Posted 1 year ago

Hi James, Thank YOU for leaving such a lovely review. We are thrilled that we were able to resolve the issue promptly and that you love your new Pooky purchase! Best wishes, Mara

Posted 1 year ago

“Amazing quality!”

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Posted 1 year ago

Hi Chloe. Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 1 year ago

“The brass lights really frame out archway. Love Pooky designs. Classic but quirky.”

Pooky 5 star review on 30th January 2024

Helpful Report

Posted 1 year ago

Hi Elizabeth, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“My second purchase from Pooky and once again, it's perfect for the room”

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Posted 1 year ago

Hi Sarah, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Unfortunately, the lights which were the same design and the same wood finish did not match each other. They were also a lot darker than the photographs on the website, so they didn't match the room they were supposed to be for. I've had to return them. On the plus side, the customer service response was quick and helpful. Nevertheless it was still an inconvenience to have ordered lights which then had to be returned.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for taking the time to leave a review about your experience. We are so sorry to hear that the item in question wasn't up to the 5-star standard we do normally supply and completely empathise with your disappointment. I will of course pass this through to production and the photography team as we do love to hear customers' feedback as this ultimately helps us improve our services. However, we are so glad that our sales team was able to assist you diligently in this matter. We hope to see you again soon and again, so sorry for the inconvenience caused. Best wishes, Mara

Posted 1 year ago

“abosolutely brilliant and stylish. Also came so quickly”

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Posted 1 year ago

Hi Boney, Thank you for taking the time to leave your feedback - we are thrilled you love your new products and hope to see you again soon! Best wishes, Mara

Posted 1 year ago

“Consistently excellent. Beautiful lighting and great service.”

Helpful Report

Posted 1 year ago

Hi Jenny, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Lots of quality, quirky items to provide unique elements to any home.”

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Posted 1 year ago

Hi Philip, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Stunning wall light. Great quality and looks super expensive. I’m so thrilled. Such quick delivery. Thank you everyone at Pooky ❤️”

Pooky 5 star review on 29th January 2024

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you so much for sharing such a lovely image with us. The 16cm empire lampshade in black silk with glasgow gold interior and Single Astor wall fitting in antiqued brass look like they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Lovely, different, yellow shade, bought to accent our newly re-decorated bedroom. I love the shade, but sadly made the wrong colour choice and need to reorder. This is bound to happen from time to time when ordering on line, when it is hard to be sure of the precise colour. I've found the returns process very straightforward, and am awaiting my refund - which could ideally be quicker - before ordering my new selection.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for taking the time to leave your feedback! We are so sorry that the colour of the shade wasn't suitable for the space intended as we completely understand that picking shades and fittings can be tricky to get right sometimes! If you email us at Hello@Pooky.com we do offer sample requests which we are happy to send through to you free-of-charge. In regards to your refund, I will pass this to our returns team and this should be refunded promptly. Thank you again! Best wishes, Mara

Posted 1 year ago

“Prompt efficient service.. thank you. The light looks beautiful but I am waiting to have it fitted”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent speedy service, easy website.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“The wiring cover of one of our new wall mounted light fittings was frayed when it arrived, but we contacted Pooky and they were helpful and are kindly sending out a replacement. The lap shades which we also got were lovely!”

Helpful Report

Posted 1 year ago

Hi Zoe, Thank you so much for graciously letting us know about your experience. We are so sorry to hear that the original arrived damaged as we can understand that being extremely disappointing when opening new products. However, we are glad this has been all resolved and that our service was top-notch. Best wishes, Mara

Posted 1 year ago

“I ordered a lamp stand with an interesting marble base. However, the colour and pattern of the marbling didn’t quite work with my other interiors. It may sound a little fussy, but for a pricey item that I excpect to use and look at on a daily basis for several decades I wanted to get the look just right! So, I contacted customer service to see if they had another lamp base with a more swirly marbling. They were quick to reply, quick to send me a second base to make a comparison, and impressively quick in arranging a DPD collection to my address for the return of the lamp base to be sent back to their stockroom”

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Posted 1 year ago

Hi Melissa, Thank you for taking the time to write such a lovely review. We are so glad that we were able to assist you! Not fussy at all as when purchasing an item you want to make sure everything is perfect and suits your home. Thrilled we could assist you and that you love your product! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews