Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and speedy delivery. High quality product. Easy to alter and fit.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for taking the time to leave such wonderful feedback - we are thrilled you love your new Pooky purchase and can't wait to see you again soon! Best wishes, Mara

Posted 1 year ago

“After our initial purchase we were so pleased with the choice and quality that we ordered more shades! They have given old lamps a whole new look as well as the new floor lamp we bought. Great fast service and fabulous quality”

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Posted 1 year ago

Hi Bridget, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Great range of products and quick delivery.”

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Posted 1 year ago

Hi Tamsin, We are thrilled you love our products and that we can fit all your lighting needs. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent service again from Pooky. They provide stylish, high quality lamps and shades.”

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Posted 1 year ago

Hi Linda, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“I am over the moon with my lamp shades , so beautiful and such good quality.”

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Posted 1 year ago

Hi Louise Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience and love your new Pooky Purchase. We're happy you're happy! Best wishes, Mara

Posted 1 year ago

“Obsessed with my gorgeous new lampshade from Pooky. Has totally transformed my old lamp base and created such warmth and style in my work from home space. Ready to swap out all my existsing lampshades for new Pooky ones!”

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Posted 1 year ago

Hi Caroline, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Gorgeous lamp. Looks great in my hall.”

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Posted 1 year ago

Hi Rebecca, Thank you for sharing this with us! I can imagine the Gwyneth table lamp in natural and grey bone looks perfectly at home! Best wishes, Mara

Posted 1 year ago

“Stylish lighting 👍”

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Posted 1 year ago

Hi Laura, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“love the light”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Very pleased with the efficency and ease of ordering and delivery.”

Helpful Report

Posted 1 year ago

Hi Grace, Thanks for letting us know that you are pleased with your Pooky experience - we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“I have ordered several light fittings from Pooky and they have all arrived very quickly and in excellent condition . Any returns are dealt with fairly promptly. I recently ordered a ceramic pendant for my kitchen and it looks lovely .Also two black and brass wall lights for over my work surfaces in the kitchen - very smart and good quality.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Love this company; great products and service”

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Posted 1 year ago

Hi Katie, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I don’t go anywhere else for shades and lights, they look amazing and the quality is outstanding.”

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Posted 1 year ago

Hi there, Thank you for leaving such a delightful review and we are so happy that you have become a loyal customer. We hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“As always it is a treat when the Pooky parcel arrives! The website is easy to use and the deliveries are always quick. There is nothing not to like about a Pooky Light or lampshade :)”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Beautiful, good quality and great value products. Always fast delivery and good customer service”

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Posted 1 year ago

Hi Debbie, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Pooky have been a great resource for my lighting projects and always great delivery times and customer service. Great value too.”

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Posted 1 year ago

Hi Ellie, Thank you for leaving such a delightful review. We could not be happier to hear that you have had such a lovely experience and hope you love your new Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Lovely lampbase and shade.Really happy with the lamp whick looks great in our lounge.Great delivery servie too.”

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Posted 1 year ago

Hi Tracey, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 1 year ago

“Very pretty lampsn”

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Posted 1 year ago

Hi there, Delighted you love your new shades and hope to see you again soon. Thank you for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Bought 3 glass pendant lights. Unfortunately one was smashed on arrival. Contacted Pooky who responded on a Sunday! Apologised and automatically instigated a replacement which arrived within 2 days. Cannot fault their service - also beautiful Cupola pendants! Wouldn't hesitate to use gain.”

Helpful Report

Posted 1 year ago

Hi Lyn, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Love this shade I had one from you before and it was a basket weave one wwhilst it was natural and very nice I needed colour and so I ordered one and it’s lovely”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews