Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,720 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5963

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of products”

Helpful Report

Posted 2 years ago

Hi Hazel, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your kind words and support. At Pooky, we take pride in curating an excellent choice of products to cater to the unique tastes and preferences of our valued customers like yourself. Your satisfaction is our utmost priority, and it is rewarding to know that we have met your expectations. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“I always seem to find what I’m Looking for Although I don’t always know what it is I am Looking for !”

Helpful Report

Posted 2 years ago

Hi Maxine, We really appreciate your feedback and are delighted to hear that you always seem to find what you're looking for, even if you're not entirely sure what it is! It's customers like you who make us love what we do. We are thrilled to have you as a loyal customer and we look forward to continuing to provide you with top-notch products and excellent service. Thanks for your support, and please don't hesitate to reach out if there's anything we can assist you with. Have a fantastic day! Best wishes, Mara

Posted 2 years ago

“Our new cordless lamp is even more lovely than on the website picture. Delivery was very fast and the packaging absolutely delightful.”

Helpful Report

Posted 2 years ago

Hi Tessa, We couldn't be happier knowing that you are enjoying our new cordless lamp. It's great to hear that it exceeded your expectations and that you found it even more lovely than the picture on our website. We also appreciate your compliments about our speedy delivery and delightful packaging. We strive to provide a seamless shopping experience from start to finish, and your positive feedback affirms that we're on the right track. Thank you for taking the time to share your experience with us. We hope to continue delighting you with more beautiful products in the future! Best wishes, Mara

Posted 2 years ago

“Ordered 2 shades from Pooky Arrived very quickly and they didn’t disappoint when I opened the box. Fabulous shades, very well made. Had lots of compliments”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you so much for your 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that your order arrived quickly and that you were not disappointed when you opened the box. We're delighted that our fabulous and well-made shades have garnered you many compliments. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Excellent easy to use website and efficient delivery. Thank you!”

Helpful Report

Posted 2 years ago

Hi Clare, Thank you so much for your incredible feedback! We sincerely appreciate your kind words and are thrilled to hear that our website was excellent and easy to use for you. Our team works tirelessly to ensure a seamless and efficient delivery experience, so it's delightful to know that it met your expectations. Your satisfaction means everything to us, and we couldn't be happier that you had such a positive experience with Pooky. If there's anything else we can assist you with or any other feedback you'd like to share, please don't hesitate to reach out. We're here to make your experience exceptional every step of the way. Once again, thank you for choosing Pooky, and we look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“I love my new Pooky lamp which fits perfectly in my newly decorated dining room. There was a wide choice available and the website is easy to navigate to find exactly what you're looking for. Quality is excellent and feels like value for money. Also arrived super quickly and carefully packaged. Would highly recommend Pooky and this lamp.”

Helpful Report

Posted 2 years ago

Hi Diane, We are thrilled to hear that you love your new Pooky lamp and that it fits perfectly in your newly decorated dining room. It's fantastic to know that you found our website easy to navigate and that you were able to find exactly what you were looking for among our wide range of choices. We are also delighted that you are satisfied with the quality of the lamp and feel that it offers great value for money. Additionally, we would like to express our gratitude for your kind words about our quick delivery and careful packaging. We strive to provide a seamless and enjoyable shopping experience for our customers, so your feedback means a lot to us. Thank you! Best wishes, Mara

Posted 2 years ago

“Great product and really great service.”

Helpful Report

Posted 2 years ago

Dear Sam, We greatly appreciate your feedback and support. We're thrilled to hear that you found our product and service great. Providing top-notch service is always our priority, and we're glad we were able to meet your expectations. As one of our loyal customers, your satisfaction means everything to us. We can't thank you enough for your continued support. If there's ever anything we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Products, service and overall experience of point is 10/10. There is no point ordering from elsewhere!!”

Helpful Report

Posted 2 years ago

Hi Keri, Thank you so much for your incredible 5-star rating of our beloved Pooky! We are thrilled to hear that you had an amazing experience with our products, service, and overall experience. Your kind words truly mean the world to us! As you mentioned, our goal is to always provide exceptional products, excellent service, and a seamless overall experience. So, receiving your feedback and knowing that we hit the mark with you makes us immensely proud. We couldn't be happier to have served you. We are honored to be your go-to choice, Thank you again! Best wishes, Mara

Posted 2 years ago

“Pooky has provided us with great quality & reasonably priced lighting products, that all our clients love. The variety of designs work well in any environment.”

Helpful Report

Posted 2 years ago

Hi Sophie, At Pooky, we take great pride in providing high-quality and reasonably priced lighting products that are loved by all our clients. The wide variety of designs ensures that they can effortlessly complement any environment. We are grateful to have you as a loyal customer, and we look forward to continuing to serve you in the future. Thank you for your kind review! Best wishes, Mara

Posted 2 years ago

“Fabulous lighting and service and delivery speedy and professional.”

Helpful Report

Posted 2 years ago

Hi Amanda, It's our top priority to ensure fabulous lighting and provide speedy and professional service and delivery. Thank you for your wonderful feedback and for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Prompt delivery. Customer service personnel very helpful. Wide range of Shade shapes, sizes and materials available to choose from. Appreciate free returns policy”

Helpful Report

Posted 2 years ago

Hi Peter, Our team takes pride in prompt delivery and providing exceptional customer service, so it's wonderful to know that you found our personnel very helpful. We also understand the importance of having a variety of shade shapes, sizes, and materials to choose from. It's terrific that you appreciate the wide range we offer. We aim to make sure every customer finds the perfect fit for their needs and style. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful lampshade, quickly delivered, easy to fit. What more could I ask for?!”

Helpful Report

Posted 2 years ago

Hi Rebecca, We're thrilled to hear that you find our lampshade beautiful and that it was delivered to you quickly. We also love to hear that fitting it was easy for you. Your satisfaction is our top priority! We're truly grateful for your support, Rebecca. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your positive review! Best wishes, Mara

Posted 2 years ago

“Haven't got the lights wired up yet but they look great, lovely quality and great design. Looked elsewhere but came back to Pooky 😁”

Helpful Report

Posted 2 years ago

Hi Emma, We take immense pride in the quality and design of our products, so it's wonderful to know that you find them lovely. Your loyalty means the world to us, and we're grateful that you chose to come back to Pooky after exploring other options. We strive to provide exceptional lighting solutions, and your satisfaction is our ultimate goal. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for your support, and we look forward to serving you for years to come! Best wishes, Mara

Posted 2 years ago

“Excellent service, quick delivery, beautiful lamps”

Helpful Report

Posted 2 years ago

Hi Anna, We take pride in providing excellent service and ensuring quick delivery of our beautiful lamps. Your satisfaction means the world to us, and we look forward to serving you again in the future. Thank you for taking the time to leave such a wonderful review Best wishes, Mara

Posted 2 years ago

“I cannot tell you the joy that Pooky lights bring me! They are amazing quality and I always receive compliments!”

Helpful Report

Posted 2 years ago

Hi Kellie, We truly appreciate your kind words and cannot express enough how joyful it makes us to hear about your experience with our lights. "I cannot tell you the joy that Pooky lights bring me! They are amazing quality and I always receive compliments!" This brought a huge smile to our faces. We're thrilled to hear that our lights have left such a positive impression and brought you so much happiness! Thank you once for your high rating and for being our valued customer! Best wishes, Mara

Posted 2 years ago

“Love Pooky's selection in general. And so far I've had a seamless experience with ordering. Deliveries are swift and customer service is great. Please open a showroom in central london :)”

Helpful Report

Posted 2 years ago

Dear Sesh, We are delighted to hear that you love our selection and that your experience with ordering has been seamless. Swift deliveries and great customer service are what we strive for, so it's wonderful to know that we've met your expectations. Your kind words mean a lot to our team. We take your suggestion seriously and we'll definitely consider opening a showroom in central London. Thank you for sharing your feedback! Should you have any further questions or need assistance, please don't hesitate to reach out. It's always a pleasure serving you! Best wishes, Mara

Posted 2 years ago

“I had been waiting for a wall light to become available, and after sending an email enquiry regarding a restock of this item, I was informed when it should be able to purchase it. It was quite accurate, and I have immediately ordered two of the lights. The quality is wonderful and they fit perfectly in the space I installed them in. The product is not only very pretty, but also really well made. The delivery was also swift, with very good communication.”

Helpful Report

Posted 2 years ago

Dear Martyna, We are delighted that our team was able to provide accurate information regarding the restock, allowing you to promptly purchase two lights for your space. We are glad to know that the lights fit perfectly and that you are satisfied with their quality and aesthetics. We also take pride in our swift delivery and effective communication. Once again, thank you for choosing Pooky! We look forward to serving you again in the future. Thank you. Best wishes, Mara

Posted 2 years ago

“My items came just as described and very quickly!”

Helpful Report

Posted 2 years ago

Hi there, Thank you, Brenna, for your heartfelt 5-star review of Pooky! We deeply appreciate your kind words and for taking the time to share your positive experience. It's wonderful to hear that your items came just as described and arrived promptly. We strive to provide excellent service and ensure our customers' satisfaction. Thank you again for choosing Pooky, and we look forward to serving you in the future! Best wishes, Mara

Posted 2 years ago

“Received within days Great lamp and shade can be used in any room and the garden Good to have three stages of light”

Helpful Report

Posted 2 years ago

Hi Sue, We truly appreciate your support and we're thrilled to hear that you received it within days. We're glad you love the lamp and shade, and it's fantastic to know that it can be used in any room and the garden. We completely agree with you on the three stages of light feature - it's great to have different options to suit different moods and occasions. Thank you for your kind feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help! Best wishes, Mara

Posted 2 years ago

“Totally in love with the cordless table lamps from Pooky. Delivery arrived perfected packaged and ready charged! The matching lampshades are delightful. Very easy to purchase from the site and the only issue is narrowing down your choice!”

Helpful Report

Posted 2 years ago

Hi Sarah, We are thrilled to hear that you are totally in love with our cordless table lamps. It's wonderful to know that your delivery arrived perfectly packaged and ready-charged. We're delighted that you find our matching lampshades delightful as well. We understand that choosing from our wide range of options can be a bit challenging, but we believe it's part of the excitement! We're glad to hear that the purchasing process on our website was easy for you. Thank you for your kind words and for choosing Pooky. We hope our products continue to bring warmth and style to your space. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,720 reviews