Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,432 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good so far, the lights look good and are going to do a nice downlight job on some pictures. My electrician couldn't fit the wallights completely over the pre-existing hole for the wires that came out, as the wall box cover is small and mounted via a fixed height bar at the back, so that will need a small retro fix of some filler and paint. I also have to get a dimmer switch fitted, and that will be in the next week or so, but they should be great for the bedroom.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to let us know about your experience. We apologise for the inconvenience you faced with the wall lights not fitting completely over the pre-existing hole for the wires. However, we're glad to hear that you have a solution in mind for a small retro fix with filler and paint. We're confident that with this fix, the wall lights will look perfect in your space. Additionally, we're glad to know that you plan on getting a dimmer switch fitted in the near future. This will further enhance your experience and create a cozy ambiance in your bedroom. Once again, we express our gratitude for your kind words and for choosing Pooky. If there's anything else we can assist you with, please feel free to reach out. Best wishes, Mara

Posted 2 years ago

“Excellent company, great visuals and easy transactions. Love the quality of my little lamp, absolutely gorgeous. Received within three days of ordering and even gave me the option of adding the correct bulb. Will definitely use Pooky again.”

Pooky 5 star review on 27th February 2024

Helpful Report

Posted 2 years ago

Hi Jane, We are delighted to hear that you had such a positive experience with our company and also thrilled to hear that you found our website easy to use with our seamless transaction process. Providing excellent visuals and ensuring your satisfaction is of utmost importance to us. Furthermore, we are glad that your lamp arrived swiftly within three days of your order placement. Our aim is to always deliver our products promptly and efficiently. Offering you the option to include the correct bulb is just one way we strive to go the extra mile for our customers. Thank you for your glowing review. Best wishes, Mara

Posted 2 years ago

“Trend setting lampshades I can’t get enough of ! I want more ! Currently own 2 x black and white ikat shades. Pooky are the best !”

Helpful Report

Posted 2 years ago

Hi N, Your enthusiasm is infectious, and we are grateful to have customers like you who appreciate our designs. We are delighted that you currently own two of our stunning black and white ikat shades. Your support encourages us to continue creating the best lampshades in the market. We value your loyalty and look forward to providing you with even more amazing lampshades that will surely dazzle your spaces. Thank you. Best wishes, Mara

Posted 2 years ago

“Beautiful options to brighten up any space…my new lampshade looks perfect in our lounge and adds a new dimension to an otherwise boring corner. Excellent, safely packaged and quick delivery.”

Helpful Report

Posted 2 years ago

Hi Ingrid, It's great to know that you found our options beautiful and that your new lampshade fits perfectly in your home. We take immense pride in delivering excellent quality products, and we are delighted that our safe packaging and quick delivery met your expectations. Thank you again for choosing Pooky and taking the time to share your positive experience. Best wishes, Mara

Posted 2 years ago

“I LOVE my lamp -- it's as beautiful as was pictured online, arrived very quickly and very well wrapped, and is the highlight of my room now!”

Helpful Report

Posted 2 years ago

Hi Shana, We are delighted to hear that you love your lamp just as much as it was depicted online. It's fantastic to know that it arrived swiftly and was well-protected during transit. We're delighted to hear that it has become the centerpiece of your room and is a source of joy for you. Thank you for taking the time to write such a wonderful review! Best wishes, Mara

Posted 2 years ago

“I bought the beautiful Bendle Desk lamp with a Giorgio shade (frosty green exterior and stone interior). I needed it in a hurry. It arrived in 24 hours beautifully packed. What I like about Pooky is that the lamps are made really well and the shades are always interesting.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to write such a heartfelt review. We understand the importance of timely deliveries, especially when you need it in a hurry, so we always strive to provide efficient and reliable shipping services. It's wonderful to know that your lamp arrived beautifully packed within 24 hours. We take immense pride in the craftsmanship of our lamps and the uniqueness of our shades. We believe that attention to detail and exceptional quality are paramount, and we are glad that you appreciate the fine workmanship. Thank you again! Best wishes, Mara

Posted 2 years ago

“Excellent in every respect”

Helpful Report

Posted 2 years ago

Hi Marie-Ann, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 2 years ago

“Beautiful quality, great communication and quick service”

Helpful Report

Posted 2 years ago

Hi Eleanor, We truly appreciate your support and your kind words. Beautiful quality, great communication, and quick service are indeed the pillars of our business, and we're delighted to know that we have met your expectations. Thank you! Best wishes, Mara

Posted 2 years ago

“Gorgeous lamp. Quality marble. Beautiful item. Works great.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Amy, for giving Pooky a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear how much you love our gorgeous lamp. It makes us proud to know that you have noticed the exceptional quality of the marble and find Pooky to be a beautiful item. We are delighted that it works great for you too. Your support means the world to us! Best wishes, Mara

Posted 2 years ago

“Very classy lighting company. You will always find something different but stylish on their website.”

Helpful Report

Posted 2 years ago

Hi Joanna, Thank you so much for your incredibly kind words and for giving Pooky a well-deserved 5-star rating! We sincerely appreciate your support and are thrilled to hear that you find our lighting company to be top-notch. It warms our hearts to know that you consider us a very classy lighting company. We take great pride in curating unique and stylish lighting options on our website, ensuring that there's always something different for our valuable customers like you. Best wishes, Mara

Posted 2 years ago

“Very efficient rapid service.excellent value for money.easy website to navigate.”

Helpful Report

Posted 2 years ago

Hi John, We are delighted to hear that you found our service to be very efficient and rapid. We are dedicated to providing excellent value for money, and it's fantastic to know that we met your expectations. We also strive to create an easy-to-navigate website, so we're delighted that you found it user-friendly. Thank you for your kind words and for choosing Pooky. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Really pleased with the quality and service.”

Helpful Report

Posted 2 years ago

Hi Ellie, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Really great lights. Super happy. I have purchased the scallop white lampshades with the brass fittings. Super elegant, I love them!! Great quality.”

Helpful Report

Posted 2 years ago

Hi Laura, We are overjoyed to hear that you are enjoying your Opaline Scallop glass pendants with the brass fittings. Your kind words about the lights being really great and super elegant truly bring a smile to our faces. We're glad to know that you love them and find our products of great quality. Thank you for taking the time to share your positive experience. Your feedback fuels our passion and inspires us to keep wowing you with exceptional products and service. Should you ever need any assistance, please feel free to reach out. We're here to brighten up your living space! Best wishes, Mara

Posted 2 years ago

“Well designed website 😊 Speedy delivery 😊 My go-to light and lampshade shop 😊 Overall I would highly recommend ✅”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you so much for taking the time to give Pooky a stellar 5-star rating! We truly appreciate your support and it means a lot to us. We are thrilled to hear that you find our website well designed and that our delivery service is speedy. Your satisfaction with Pooky as your go-to light and lampshade shop warms our hearts! Furthermore, we appreciate your overall recommendation of Pooky. Your loyalty as a customer is invaluable to us, and we are grateful to have you with us. Best wishes, Mara

Posted 2 years ago

“Gorgeous lights as always and super fast delivery”

Helpful Report

Posted 2 years ago

Hi Natasha, We truly appreciate your kind words and are delighted to hear that you are enjoying our lights. "Gorgeous lights as always and super fast delivery" captures the essence of what we strive for in providing the best products and service. We also wanted to express our gratitude for your continued loyalty as a customer. It means the world to us to have amazing customers like you who trust and appreciate our brand. We are committed to maintaining the highest standards and ensuring that your experience with Pooky remains exceptional. Best wishes, Mara

Posted 2 years ago

“Excellent choice, good communication, super fast delivery, easy free returns.”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“Items look great and after sales service was great.”

Helpful Report

Posted 2 years ago

Hi David, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Excellent service, swift delivery, goods well protected in transit. Very happy with the result.”

Helpful Report

Posted 2 years ago

Hi Karla, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Very happy with the consistency and quality of the products!”

Helpful Report

Posted 2 years ago

Hi Aaron, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“I love it and it transformed my kitchen. Good value, great service”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,432 reviews