Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,432 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new pooky lamp shade ! It really adds a certain something to the room.”

Pooky 5 star review on 26th February 2024

Helpful Report

Posted 2 years ago

Hi Danielle, Thank YOU! We are so glad you love your new 16cm empire gathered lampshade in orange printed linen ikat and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Beautiful quality fabric shade, the perfect addition to my newly decorated sitting room. Very fast delivery and very well packaged.”

Helpful Report

Posted 2 years ago

Hi Penny, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Lovely shade with fittings, would definitely recommend.”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“Fantastic quality. Fits perfectly in our lounge and although small has made a huge difference. Love the designs.”

Helpful Report

Posted 2 years ago

Hi Pam, We're glad to know that Pooky's fantastic quality exceeded your expectations and fits perfectly in your lounge. It's incredible how even a small addition can make such a significant difference, isn't it? We're also delighted that you adore the designs. Your satisfaction is our top priority, and we can't thank you enough for choosing Pooky. Best wishes, Mara [Your Name]

Posted 2 years ago

“Fabulous lighting, fantastic service, all arrived very promptly”

Helpful Report

Posted 2 years ago

Hi R, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“Gorgeous range, customer service are always quick to respond and delivery is speedy!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Ordered several items from Pooky at different times - always a good service, quick delivery, safe packaging! And of course loving the look at our home”

Helpful Report

Posted 2 years ago

Hi Jekaterina, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Very good efficient service Am pleased with my new lighting Thankyou”

Helpful Report

Posted 2 years ago

Hi Ce, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Superb quality as always. Love this brand. Delivery is so fast & well packed to protect the products.”

Helpful Report

Posted 2 years ago

Hi Alison, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“Good service, one of the products arrived damaged however Poooky didnt even question replacing it and put it in next day delivery as soon as i contacted them.”

Helpful Report

Posted 2 years ago

Hi there, Alice, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 2 years ago

“Pooky have a fab selection of good quality, stylish and affordable lights. I am doing a big building project at the moemnt and have had many dealings with the company. At all times they have been helpful, courteous and efficient. My loyalty to Pooky is unwavering and I couldn't recommend them more highly.”

Helpful Report

Posted 2 years ago

Hi Cara, We appreciate your kind words and are thrilled to hear that you are satisfied with our selection of good quality, stylish, and affordable lights. It's fantastic to know that you have had multiple interactions with our company during your big building project, and we are delighted that our team has consistently provided you with helpful, courteous, and efficient service. Best wishes, Mara

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“Absolutely love my Pooky lights. They were delivered on time and packaged really well. They are going to look lovely when we’ve finished decorating and got them up.”

Helpful Report

Posted 2 years ago

Hi Jess, We are thrilled to hear that you absolutely love them. We take great pride in delivering our products on time and ensuring they are well-packaged for a hassle-free experience. We are confident that your Pooky lights will add a touch of loveliness to your decor once you've finished decorating and put them up. If you have any questions or need further assistance, please don't hesitate to reach out to us. Best wishes, Mara

Posted 2 years ago

“I am so impressed with the quality and aesthetic of the Pooky lighting I ordered. It was a fairly large order for me and I fully expected to send one or two items back. But they were all perfect! Very happy and I would definitely return in the future if I require anything more.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you so much for taking the time to leave us a glowing 5-star rating for Pooky! We're truly thrilled to hear that you are impressed with the quality and aesthetic of the lighting you ordered. It's wonderful to know that your fairly large order exceeded your expectations and that every item was just perfect. We're delighted to have made you happy, and we look forward to serving you again in the future if you ever require anything more. Once again, thank you for your kind words and for choosing Pooky. Best wishes, Mara

Posted 2 years ago

“Amazing service to date, we have ordered three chandeliers and I had lots of questions! The team sent additional photos for me and answered all queries happily, the delivery was fast and the products are absolutely beautiful.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much, Jennifer! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our service. It means a lot to us. We're delighted to know that you found our team to be helpful and responsive to all your questions. We always strive to go the extra mile for our customers. It's great to hear that the additional photos and prompt answers were able to assist you in your decision-making process. We take pride in offering top-quality products, and your satisfaction is our ultimate goal. Best wishes, Mara

Posted 2 years ago

“Very pleased with all the lights I have bought - good service and delivery”

Helpful Report

Posted 2 years ago

Hi there, We are delighted to hear that you have been very pleased with all the lights you have purchased from us. We truly appreciate your kind words and are delighted to know that our service and delivery have met your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Excellent quality and service”

Helpful Report

Posted 2 years ago

Hi Kathryn, We greatly appreciate your support and we're thrilled to hear that you are satisfied with the excellent quality and service we strive to provide. Your continued loyalty means the world to us, and we are grateful to have customers like you. We are always here to make your experience with Pooky the best it can be, so please don't hesitate to reach out if there's anything we can assist you with. Thanks again, and we look forward to serving you in the future! Best wishes, Mara

Posted 2 years ago

“I recently purchased the Bonello table lamp (smaller version) along with saffron dupion silk lampshades and I am over the moon with them. They have become a focal point either side of my bed and look very sophisticated. I have been searching high and low for some vibrant/statement ceramic lamps which are good quality and I have really struggled until I found these on Pooky. Aside from the product itself the delivery was also incredibly fast and well packaged. Couldn’t recommend more. Will be ordering again!”

Helpful Report

Posted 2 years ago

Hi, Thank you so much, Christopher, for giving Pooky a 5-star rating! We truly appreciate your support and are thrilled to hear that you are over the moon with your recent purchase of the Bonello table lamp and saffron dupion silk lampshades. It's wonderful to know that they have become a focal point and exude sophistication in your bedroom. We understand the struggle of finding vibrant and high-quality ceramic lamps, but we're delighted that you found exactly what you were looking for on Pooky. Our team works hard to ensure fast and well-packaged deliveries, and we're glad we could meet your expectations. Thank you for recommending us, and we look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Excellent quality, affordable lamps.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Beautiful lights for above out ktichen island. Arrived quickly and really well packaged.”

Helpful Report

Posted 2 years ago

Hi Callum, We're glad to know that your order arrived quickly and was well packaged. Your satisfaction means the world to us. If there's anything else we can assist you with, please don't hesitate to let us know. Enjoy your beautiful lights! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,432 reviews