Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pooky sent the light quickly, everything works well and the pictures on pooky’s website are an accurate representation. I am very very happy with this purchase.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Excellent service, product and price. Imaginative and thoughtful designs and the online shopping experience is quick and hassle free. Delivery is fast too.”

Helpful Report

Posted 1 year ago

Hi there, We are thrilled to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“What a fabulous range of lampshades! Something for everyone! I bought two straight empire shades in gold scallops made with hand painted card. They arrived next day and are pefect for our bedside lamps. Excellent service, excellent product.”

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Posted 1 year ago

Hi Linda, Thank you for leaving such wonderful feedback and that you love our products as much as we do. Welcome to the Pooky family and can't wait to see your collection grow. Best wishes, Mara

Posted 1 year ago

“Beautifully made lampshade, super fast delivery and great communication! Highly recommend!”

Helpful Report

Posted 1 year ago

Hi Fatima, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Great mix of traditional and modern light fixtures, and all are of a very good quality for the price. I found the website really easy to navigate which made sourcing all new lights for my flat after a renovation much simpler!”

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Posted 1 year ago

Hi there, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“As always a quick reliable service with a quality product that adds individuality to the rooms. Pooky lampshades shine above others.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Pooky Lighting is great. Their lamps are nice looking and reasonably priced. And their customer service is outstanding. They just want you to be happy with their lights!!”

Helpful Report

Posted 1 year ago

Hi Caroline, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Ordered 6 shades within a week amazed how quickly they were delivered fabulous product love love love them just wish I had room for more xx”

Helpful Report

Posted 1 year ago

Hi Yvonne, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. We can't wait to see your Pooky collection grow! Best wishes, Mara

Posted 1 year ago

“Lovely shade in a great colour, speedy postage and frequent communication. What's not to like?”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to write such a wonderful review. We pride ourselves on bringing our customers joy with not just our products but with our service. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Fantastic service. Super speedy replies on email from a real, helpful person.”

Helpful Report

Posted 1 year ago

Hi Hayley, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Pooky make such a lovely range of lights, and they're excellent value for money. Love this brand.”

Helpful Report

Posted 1 year ago

Hi Jemimah, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“I was over the moon when my lampshade arrived. It is beautiful, well made and gives me a lot of pleasure every time I look at it. My picture doesn't do it justice! Pooky have a wonderful selection of lampshades - I just wish I needed more.”

Pooky 5 star review on 31st January 2024

Helpful Report

Posted 1 year ago

Hi Lizzie Your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Well what can I say , they are beautiful my lamp shades , will definitely 💯 be buying from POOKY Thank you so much”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“love love love my lampshades. could nt find the right thinkg anywhere else. so super pleased.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Delivery was speedy, with good communication from Pooky and DPD and item packaged well. Will definitely order again.”

Helpful Report

Posted 1 year ago

Hi Sally, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I have purchased several item from Pooky during the last three years and very recently ordered two Sophie lamps and two lampshades. One of the Sophie lamps had a broken light switch on the lamp and had to be returned accordingly and replaced. Both the collection of the damaged lamp and delivery of the replacement lamp were handled swiftly and professionally. Sometimes the unexpected occurs with orders in life but it is very re assuring that Pooky step up in a situation like this and all was well in the end”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products and top-notch service! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Love my two lamp stands purchased from Pooky Took ages browsing but these were the ones Very happy Suit my 1930s home so well”

Helpful Report

Posted 1 year ago

Hi Michelle, Your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Thank you! Best wishes, Mara

Posted 1 year ago

“hi never ordered from pooky before but loved the shades, they added colour and a bit of maddness to a very conservative room, they make be smile !!”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you so much for this wonderful review. We are thrilled to hear customer feedback and could not be more overjoyed that we were able to put a smile on your face! We hope to see you back soon. Best wishes, Mara

Posted 1 year ago

“Excellent value with comprehensive selection together with prompt delivery.”

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Posted 1 year ago

Hi Roger, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“The shade was delivered very quickly and came carefully packaged. We use it in the bedroom as a shade for a reading lamp - it looks really sweet.”

Helpful Report

Posted 1 year ago

Hi Aleksandra, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews