Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,720 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5963

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much to the team at Pooky, I love my 2 new concert lamps, which will be perfect over my new island. One arrived with a chip in it but the customer service was exceptional and a new one was sent out the next day. Thank you again.”

Helpful Report

Posted 2 years ago

Hi Erica, We truly appreciate your support and are thrilled to hear that you love your 2 new concert lamps. They will undoubtedly be the perfect addition to your new island! We're sorry to hear that one of the lamps arrived with a chip, but we're glad our exceptional customer service was able to resolve the issue promptly by sending a new one out the very next day. Your satisfaction is our utmost priority, and we're always here to make things right. Thank you! Best wishes, Mara

Posted 2 years ago

“I bought the rechargable brass lamps and I love them. Perfect for moving around and look so cute.”

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Posted 2 years ago

Hi there, We are delighted to know that you have purchased our Freya rechargeable table lamp finished in brass and are loving them! They are indeed perfect for easy mobility and their charming appearance adds a touch of beauty to any space. Your satisfaction means everything to us, and we are grateful to have met your expectations. Thank you for choosing Pooky. We hope our product continues to bring warmth and delight to your home. Best wishes, Mara

Posted 2 years ago

“Loved browsing in the shop - ordered several on line even ones we hadn’t spotted in the shop and love them all. Good communication around delivery and excellent return service when we had to exchange on that was just a little too big for our space.”

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Posted 2 years ago

Hi Rob, We are thrilled to hear that you loved browsing in our shop and even ordered several items online, including those you hadn't spotted during your visit. It fills us with joy to know that you love all your purchases from us. Thank you for your kind words and for being such a valued customer. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“We love your lamps in our Pooky property! We're going to share lovely photos soon!”

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Posted 2 years ago

Hi Paulina, We absolutely love your enthusiasm for our lamps and are thrilled to hear that you have them in your Pooky property. Your satisfaction is our utmost priority, and it brings us immense joy to know that our lamps have found a beautiful place in your space. We cannot wait to see the lovely photos you mentioned! Please do share them with us as we always appreciate our customers' creativity and how they incorporate our lamps into their homes. Your pictures will undoubtedly inspire other Pooky enthusiasts! Thank you for your unwavering loyalty, Paulina. We value your feedback and are here to assist you in any way possible. If you have any further questions or need assistance, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“The lights are well made, robust and attractive. Delivery has been first class, fast and well packed. When the electrician dropped a glass part of a unit it was replaced quickly, with no additional fee. Pokey is my first call for lighting.”

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Posted 2 years ago

Hi Alice, Thank you for taking the time to leave such a wonderful review. The lights are indeed well made, robust, and attractive, just as you described. We take great pride in ensuring that our products are of the highest quality. To hear that Pooky is your first call for lighting is truly heartwarming! We are grateful for your loyalty and trust in our brand. We aim to continuously meet your expectations and exceed them whenever possible. Thank you once again for your kind words and for being a valued customer. Should you have any further inquiries or need assistance in the future, please do not hesitate to reach out. We are always here to help! Best wishes, Mara

Posted 2 years ago

“Nicest lampshades you can get! Such beautiful fabric patterns and colours. Great quality and speedy delivery!”

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Posted 2 years ago

Hi there, We are thrilled to hear that you love our lampshades and appreciate the beautiful fabric patterns and colors we offer. Your words about the great quality and speedy delivery mean a lot to us. We are grateful to have you as a loyal customer and we look forward to providing you with more stunning lampshades in the future. Thank you for your support! Best wishes, Mara

Posted 2 years ago

“Excellent customer service and quick delivery”

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Posted 2 years ago

Hi Hannah, Thank you so much for your stellar 5-star rating of Pooky! We truly appreciate your feedback and we're thrilled to hear that you had an exceptional experience with us. Excellent customer service and quick delivery are our top priorities, and we're glad to know that we succeeded in meeting your expectations. Thank you for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Excellent company with high quality products and great customer service.”

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Posted 2 years ago

Hi Paula, We greatly appreciate your kind review and are thrilled to hear that you found us to be an excellent company with high-quality products and great customer service. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Really happy with these beautiful bedside lights.”

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Posted 2 years ago

Hi Jane, Thank you so much for your wonderful 5-star rating of Pooky! We appreciate your positive feedback and are thrilled to hear that you are really happy with these beautiful bedside lights. It's customers like you that make our job a pleasure, and we are grateful for your loyalty. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Really pleased with the quality of the light fittings we have bought as well as how helpful and quick to respond the customer service team are.”

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Posted 2 years ago

Hi Emily, We truly appreciate your support and loyalty as our valued customer. We are thrilled to hear that you are really pleased with the quality of the light fittings you have purchased from us. Furthermore, we would like to express our gratitude for acknowledging the responsiveness and helpfulness of our customer service team. We take great pride in providing exceptional service and ensuring that your experience with us exceeds your expectations. Thank you for your positive feedback and for being a dedicated customer. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Good fast efficient service”

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Posted 2 years ago

Hi there, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you had such a positive experience. At Pooky, we strive to provide good fast efficient service to all our customers, and your feedback affirms that we are on the right track. We are committed to continuously delivering top-notch service and look forward to assisting you again in the future. Best wishes, Mara

Posted 2 years ago

“Welcoming shop and customer services. Shipped quickly. A beautiful lampshade now in our home.”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear that you had a positive experience with our welcoming shop and customer services. It's delightful to know that your lampshade arrived quickly and has found a beautiful place in your home. We truly value your loyalty as a customer and hope to serve you with our finest products in the future as well. Should you need any assistance or have any further queries, please don't hesitate to reach out to our dedicated customer service team. Thank you for choosing Pooky and for taking the time to share your wonderful experience. Best wishes, Mara

Posted 2 years ago

“I ordered the Ellie green table lamp.The colour was exactly as pictured, very nice indeed and literally arrived the very next day. Very efficient. Would recommend.”

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Posted 2 years ago

Hi there, Thank you so much, Raine, for your amazing 5-star rating and positive review about Pooky! We're thrilled to hear that you had such a great experience with us. We're delighted that the Ellie green table lamp you ordered met your expectations, and the color was exactly as pictured. It's excellent to know that it arrived promptly, and you found our service to be very efficient. We truly appreciate your recommendation and hope to be of service to you again soon. Best wishes, Mara

Posted 2 years ago

“Visited the showroom to get some ideas, super helpful and friendly staff, and then purchased a couple of items online to see how they would be in a new bathroom - arrived quickly. Signed up to get Pooky Points and will be back to get other lights. Great range, plenty of variety and all very stylish, very happy”

Helpful Report

Posted 2 years ago

Hi Charlotte, We're glad to hear that you found our showroom visit helpful, with our friendly and knowledgeable staff guiding you to get some inspiring ideas. It's great that you were able to conveniently purchase a few items online to see how they would fit into your new bathroom. We're delighted that they arrived swiftly, allowing you to experience our products firsthand. Thank you for your glowing review. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Really pleased with my 4 new lampshades as they are beautifully made and suit our sitting room very well . My sister recommended Pooky as I had admired her purchases from there a while ago. I was particularly impressed with the varied shades available in different sizes, fabrics and designs - I chose two types which compliment each other well. The buying process, including delivery, was quick, easy and efficient so I would most definitely recommend this website🤩.”

Helpful Report

Posted 2 years ago

Hi there, We are honored that your sister recommended Pooky to you, and we are glad that you admired her purchases from us. We pride ourselves in offering a wide range of shades in different sizes, fabrics, and designs, so we are delighted that you were impressed with the variety. It's even better to hear that you were able to choose two types that complement each other so well. At Pooky, we strive to provide a quick, easy, and efficient buying process, including delivery, so your positive feedback reassures us that we are on the right track. We sincerely appreciate your recommendation of our website and can't thank you enough for your kind words. Thank you! Best wishes, Mara

Posted 2 years ago

“Very helpful on the phone and great that they allow you to return the items without having to pay for postage.”

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Posted 2 years ago

“I can't praise Pooky enough. Wonderful designs, great service, no quibble returns and speedy delivery.”

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Posted 2 years ago

Hi Sue, We truly appreciate your kind words and are delighted to hear that you can't praise us enough. It's customers like you who make us strive to deliver outstanding designs, exceptional service, hassle-free returns, and speedy delivery. Thank you for your glowing review and for being such a valued customer. We look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“What a beautiful lamp; fabulous quality and lovely packaging . Looks wonderful in my lounge”

Helpful Report

Posted 2 years ago

Hi Faye, Your kind words about the beautiful design, fabulous quality, and lovely packaging truly made our day. We're delighted that Pooky looks wonderful in your lounge. We appreciate your support and hope that our lamp continues to bring brightness and elegance to your living space. If you have any questions or need further assistance, please don't hesitate to reach out. Stay happy and enjoy the warm glow of Pooky! Best wishes, Mara

Posted 2 years ago

“Pooky always deliver interesting and unique lighting. I have been a fan of theirs for a number of years and I will find something new and exciting whenever I go to their website. I find the ordering and delivery process to be very efficient and effective, any communications with the company are quickly addressed by them. A gem of a company.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your incredible 5-star rating of Pooky! We truly appreciate your support and loyalty throughout the years. We are thrilled to hear that you consistently find our lighting products interesting and unique. It warms our hearts to know that whenever you visit our website, there's always something new and exciting waiting for you. Our team works tirelessly to curate a wide range of designs and options that cater to our customers' diverse tastes. We are also grateful for your kind words regarding our ordering and delivery process. Efficiency and effectiveness are two cornerstones we strive for in ensuring a smooth shopping experience for our valued customers like yourself. Best wishes, Mara

Posted 2 years ago

“Original lighting that filled a gap between mainstream and high-brow. The first to make colourful lamps and shades accessible. Never disappointed (myself or my interior decorating clients) by a Pooky product, and people can always recognise one.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Francisca, for your amazing 5-star rating of Pooky! We truly appreciate your support and loyalty to our brand. We are thrilled to hear that you have been consistently satisfied with our products, and that they have seamlessly filled the gap between mainstream and high-brow lighting.As pioneers in making colourful lamps and shades accessible, we take great pride in delivering original lighting options that truly stand out. It warms our hearts to know that both you and your interior decorating clients have never been disappointed with a Pooky product. Your kind words about people being able to recognize a Pooky piece means the world to us. We strive to create designs that are both unique and recognizable. Thank you once again for your glowing review and for being an invaluable member of our loyal customer base. We look forward to continuing to brighten up your space with our innovative lighting solutions. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,720 reviews