Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really pleased with the stucco lamp base I bought from Pooky.The emerald colour matches the shade perfectly. The shade was a present and I have finally found the right base. The item was well wrapped, excellent quality and very good communication from seller.”

Pooky 5 star review on 7th December 2025

Helpful Report

Posted 5 months ago

Hello, Thank you for your lovely review and photo! We love it when a lampshade finds it's perfect lamp base! These two are a match made in heaven! Thank you for sharing. Best wishes, Ella.

Posted 4 months ago

“The order arrived promptly and the lamps are stunning and really complete the kitchen. Their black friday sale was brilliant this year - will be purchasing more of their lighting when we need it.”

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Posted 5 months ago

Hello Imogen, Thank you for the wonderful review! We are thrilled to hear that your new Pooky lights are the thing that completes your kitchen! What an honour! We are glad to hear you took advantage of the Black Friday sale - we do like to treat our customers! See you again soon! Warm regards, Ella.

Posted 4 months ago

“Have ordered before from Pooky...so find it very easy to place my order online. I was kept up to date with the delivery which was super quick. My table lamps were very well packaged and are simply stunning. Very very happy with them.”

Helpful Report

Posted 5 months ago

Hello, Thank you for this great review! It is always wonderful to hear from returning customers, and we are delighted to hear how happy you have been with your most recent order. We take pride in how our products are packaged, so it is fantastic to hear this. We hope you enjoy your new Pooky lights! Kind regards, Ella.

Posted 4 months ago

“Absolutely loved my purchase, it gives such a warm light and the battery has a long life before charging is required”

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Posted 5 months ago

Hello Claire, Thank you so much for the lovely review! We are delighted to hear that you are loving your new rechargeable lamp! Perfect for the cold, dark nights! Best wishes, Ella.

Posted 4 months ago

“Great lampshade (glass pumpkin) and quick delivery. No damage either!”

Helpful Report

Posted 5 months ago

Hello, Thank you for the great review! We are delighted to hear that your glass pumpkin shade arrived quick and in one piece - that is what we expect from our couriers! Kind regards, Ella.

Posted 4 months ago

“great products and reasonably priced. shade purchased unsuitable as no mention if reverse light it needed a pendant fitting”

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Posted 5 months ago

Hello Clare, Thank you for your review! We are thrilled to hear you love our products. Sorry the shade was not suitable for you, however we hope that you found our returns system nice and easy to follow. Best wishes, Ella.

Posted 4 months ago

“Beautiful product . Excellent service”

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Posted 5 months ago

Hello Diane, Thank you for the great review! We appreciate you taking the time to leave your feedback. Enjoy your new lighting! Best wishes, Ella.

Posted 4 months ago

“Really pleased with a new lamp and chandeliers due to be hung soon. Particularly like the suggestion lampshade combinations.”

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Posted 5 months ago

Hello Kate, Thank you for the 5 stars! We are thrilled to hear that you love your new purchases! We cannot wait for you to get the chandeliers hung - what an exciting day that will be! Best wishes, Ella.

Posted 4 months ago

“Ordered lampshade on 25/11/25, yet to arrive despite assurances. Emails and phone calls not returned. I have bought several items from Pooky, so disappointed with customer service.”

Helpful Report

Posted 5 months ago

Hello Sian, Thank you for your review. I am so sorry you had a disappointing experience this time around. Your order was placed on one of our busiest times of the year, our Black Friday sale, so our customer service team are much busier than usual. Therefore we can can a little longer to reply. I can see that your issue was dealt with on the phone, so hopefully you are happy with your order now. We are always looking to improve our service, so feedback like this is always extremely useful. Hopefully you still have faith in us and we will see you again in the future! Best wishes, Ella.

Posted 4 months ago

“A really lovely present for our daughter and son in law... Hanging in their hall...”

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Posted 5 months ago

“It was reassuring to receive it well packed and in top condition. So perfect now in this little corner.”

Pooky 5 star review on 6th December 2025

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Posted 5 months ago

“Thrilled with my persimmon silk lampshades that glow dark orange when the bulbs are on, while the inside appears a light yellow. Gives the room a warmth and elevation.”

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Posted 5 months ago

“I love Pooky products, and am very happy with the few I have. However, it seems that, the moment I want something, it's out of stock. I have been waiting at least a month for a Bow-tie wall light, and apparently, the Lewis double spotlight in black will not return until about April. I wish Pooky luck in improving its supply chain.”

Helpful Report

Posted 5 months ago

Hello Helen, Thank you for your honest review. We totally understand the frustration when a product is out of stock and then not due back for a while. We are always looking into ways that Pooky can improve - this being one of them. So thank you for the honest words, we definitely take them all on board. Kind regards, Ella.

Posted 4 months ago

“Brilliant demo centre in Gloucester. We bought the three wall lights we came to look at, then we went into back room where they were selling discontinued items and items with small defects and bought another lamp. They served very good coffee that was bought to us a splended laquered tray, we took the card of the maker back with us (Zazoo) and bought a couple of trays for Christmas presents. Very enjoyable day!”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for your lovely review and sharing your experience at our Gloucester showroom. We are so glad to hear that you had such an enjoyable day (and that you enjoyed the coffee!) and also that our Zazoo trays inspired some Christmas gifts! Your feedback means the world! Best wishes, Ella.

Posted 4 months ago

“The most beautiful light. The quality of this pendant is second to none. It looks absolutely gorgeous. A minimalistic design, but with enough detail to make a big statement. It has completely transformed the space. Delivery was also very prompt (next day after ordering). Could not be happier”

Pooky 5 star review on 5th December 2025

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Posted 5 months ago

Hello, Wow! What a spectacular room! The Holophane pendant looks really amazing here in your living space - it really is a showstopper! We are thrilled to hear how quickly you received your order and how happy you are with the whole Pooky experience. Enjoy! Best wishes, Ella.

Posted 4 months ago

“I LOVE my Pooky lamp. The rechargeable genius bulbs are indeed genius. The lamp looks fabulous and is exactly what I needed for a dark corner in the living room.”

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Posted 5 months ago

Hello, Thank you for the brilliant review! We are thrilled to hear you are amazed by our Genesis rechargeable lamps - we are so proud of them! We love the Tiny Aurora in green, especially with the Egg & Spoon shade as they look so good together. Thank you for sharing your feedback and photo. Best wishes, Ella.

Posted 4 months ago

“Received the Ruby Candy Stripe lampshades. Absolutely love them. Arrived quickly with care and attention to packaging of the shades. They are a high quality and love the colour. I don't often recommend products but have no reservations in recommending Pooky. Thank you and will certainly use this company again.”

Helpful Report

Posted 5 months ago

Hello Katharine, Thank you for your lovely review! The Ruby Candy Stripe is a brilliant choice and one of our favourites! We are honoured to hear that wouldn't have any reservations in recommending us, that has really made our day! Best wishes, Ella.

Posted 4 months ago

“I recently purchased the Tiny Trindle rechargable lamp and love it so much that I've just bought another one. (The Genesis system is definitely the future!) I have also bought two lampshades for existing lamp bases, both of which are beautiful and of a very high quality. Very happy customer.”

Helpful Report

Posted 5 months ago

Hello Helen, Thank you for your glowing review! How wonderful that you were so impressed with the Tiny Trindle that you came back for another! We are delighted to hear that you have been thrilled with your orders and because of that, you are a happy customer! Fantastic! Best regards, Ella.

Posted 4 months ago

“Website easy to browse and customise on size, shape & fabrics. Have ordered lampshades from Pooky before and they never disappoint. Quality product, beautifully made and packaged well to protect shades & detailing.”

Pooky 5 star review on 4th December 2025

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Posted 5 months ago

Hello Michelle, Thank you for your kind review and photo! The shade in white gold block printed cotton looks perfect on your pineapple lamp! You made a great choice! We are thrilled to hear that you keep coming back for more Pooky lampshades and we hope to see you again soon! Warm wishes, Ella.

Posted 4 months ago

“Everything Pooky produces is attractive and innovative. I can visit website for tips, sizes shapes and colours.”

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Posted 5 months ago

Hello Linda, Thank you for your lovely review! We are so happy to hear you love everything we do. It is great to hear that you can come to our website for inspiration too, our blog is super handy for this! Thank you for being a great Pookster! Best wishes, Ella.

Posted 4 months ago

Pooky is rated 4.9 based on 31,377 reviews