Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,602 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Ruth G

Trudy M

Beverley S

Elaine C

5929

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive poor service and lights fail quickly”

Helpful Report

Posted 5 months ago

Hello Helen, We’re really sorry to hear about the experience with the price, service, and lights. This isn’t what we aim for. Please contact hello@pooky.com so we can look into this and try to resolve it for you as quickly as possible. Kind regards, Em

Posted 5 months ago

“I have purchased two chandeliers and two beside lights all of them are simply stunning! Ordering was easy and so was returning one light when I ordered the wrong one! Delivery was quick and the quality second to none! I would 100% recommend you buy your lights from Pooky”

Helpful Report

Posted 5 months ago

Hello Nicola, Thank you for the 5-star review! We’re delighted to hear the chandeliers and bedside lights look stunning, and that everything was easy, from ordering to returns. Great to know delivery was quick and you’re happy with the quality. We’d love to welcome you back for more lighting choices in the future. Kind regards, Em

Posted 5 months ago

“I ordered 5 lampshades hoping that one would be right, and it was. However, bear in mind that if you order later on a Friday, they will not arrive until the following Tuesday, and the website says average 2 days. The lampshade is beautiful though. Very high quality and lined inside. Will definitley use again.”

Helpful Report

Posted 5 months ago

Hello there, Thank you for the 4-star review! We’re glad the lampshades are beautiful and high quality. Our delivery is based on working days but a Saturday delivery can be selected if the order is placed before 12 o'clock. We’d love to help you choose again next time. Kind regards, Em

Posted 5 months ago

“Great selection of products. I asked the customer service team a question to make sure I chose the right type of fitting and they were so quick to come back to me and very helpful. Delivery was super fast too!”

Helpful Report

Posted 5 months ago

Hello there, Thank you for the 5-star review! We’re thrilled you found a great selection and that our customer service was quick and helpful, with fast delivery to boot. Kind regards, Em

Posted 5 months ago

“Beautiful lamps and lampshades which arrived swiftly with good protective packaging. The new lighting lifts our redecorated spare room .”

Helpful Report

Posted 5 months ago

Hello Antonia, Thank you for the 5-star review! We’re thrilled the lamps and shades arrived swiftly and have brightened your redecorated spare room. Kind regards, Em

Posted 5 months ago

“I already had a rechargeable Pooky table lamp, but have been hankering after an overhead light set that we can see our dinner! However, we live in an old house where the smallest project could result in total rewiring, to which my husband is rather resistant! Imagine my glee when I found I could solve this problem without recourse either to him, or an electrician! My resulting Pooky rechargeable light is Genius..”

Pooky 5 star review on 13th February 2026

Helpful Report

Posted 5 months ago

Hello Susannah, Thank you for the fabulous 5-star review! We’re thrilled the Pooky rechargeable light solved your dining area dilemma without any rewiring and that you’re enjoying the setup. Kind regards, Em

Posted 5 months ago

“Ordered the rechargeable pendant light for over my kitchen dining table - I have a new build so it’s either full, bright spotlights or an extensive dig into the plaster and lifting flooring for a hardwired option. My Pooky parcel came neatly packaged and was unboxed and fitted in about an hour (probably quicker if you have all tools sorted before this point)! I now have a less in-your-face lighting option when required - she cute!”

Helpful Report

Posted 5 months ago

Hello Vickie, Thank you for the 5-star review! We’re thrilled you’re happy with the rechargeable pendant and that it fits your space so well. Quick assembly and a neat packaging experience are exactly what we aim for. Kind regards, Em

Posted 5 months ago

“Excellent company- quick delivery of excellent products, well packed. One of the lampshades we changed out mind on and the returns process was a doddle. And free. Amazing.”

Helpful Report

Posted 5 months ago

Hello Clive, Thank you for the 5 star review! We’re delighted you’re happy with the quick delivery, excellent products, and easy returns. Kind regards, Em

Posted 5 months ago

“I visited the showroom in Lots Road and the staff were very helpful and I ordered two beautiful lamps which are delightful and arrived in two days”

Helpful Report

Posted 5 months ago

Hello Judy, Thank you for the lovely 5 star review! We're thrilled you had a great experience at the Lots Road showroom and that your two lamps arrived promptly and bring delight. Kind regards, Em

Posted 5 months ago

“Really pleased with my lampshades. Beautiful quality and the packaging was excellent.”

Pooky 5 star review on 11th February 2026

Helpful Report

Posted 5 months ago

Hello Judith, Thank you for the 5 star review! We are delighted to hear that you are pleased with your new lampshades and that they arrived well packed. We love the colours you have chosen here, they work so well! Kind regards, Ella.

Posted 5 months ago

“Another wonderful Pooky light. Packed and delivered perfectly, I choose the small red glass lamp perfect partner with my lovely colourful Pooky lampshade, will soon be ordering more. Thank you”

Pooky 5 star review on 10th February 2026

Helpful Report

Posted 5 months ago

Hello Marilyn, Thank you for the lovely review and the image! We love the Jodie lamp so much and it looks stunning paired with our older Sanderson shade. What a perfect choice! Best wishes, Ella.

Posted 5 months ago

“Oh dear my 11th Pooky lamp/shade! They are so very quirky and beautiful and completely transform any space.”

Helpful Report

Posted 5 months ago

Hi Simone, Thank you for your review. We’re thrilled you love your Pooky lamp/shade and that it continues to transform your space with its quirky beauty. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“Bought these wall lights to replace standard electrical ones, fed up changing fiddly little bulbs Beautifully designed and finished, remotes are so I hate this word but it does apply- classy.”

Helpful Report

Posted 5 months ago

Hi Shelagh, Thank you for your review. We’re thrilled you’re happy with the design and finish of the wall lights, and that the remotes feel classy. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“I bought two wall mounted battery wall lights-they look great however their remotes inter react with each other-so turn off 1 and the second gets turned off-and visa versa. Luckily I bought 4x bulbs as we are forever changing and recharging. So a bit disappointing for highly expensive lights.”

Helpful Report

Posted 5 months ago

Hi Judith, Thank you for your review. We’re sorry to hear the remotes are interfering with each other. That’s not what we want you to experience. If you’re able, please reach out to our team so we can look into this further. If there’s anything else you need, we’re here for you. Kind regards, Em

Posted 5 months ago

“Very pleased with our Pooky rechargeable lamps. Lovely colour base and shade with coordinates with our home. First rechargeable lamps we have purchased and think they are well worth the money. Excellent online shopping experience. Excellent delivery experience. Goods arrived in pristine condition. Love our lamps, would highly recommend.”

Helpful Report

Posted 5 months ago

Hi Lyn, Thank you for your review. We’re thrilled the Pooky rechargeable lamps fit your home so well, and that you’re happy with their value, delivery, and condition. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“Lamp base better than expected just what I wanted colour amazing arrived quickly and well packed”

Helpful Report

Posted 5 months ago

Hi Glynnis, Thank you for your review. We’re thrilled the lamp base exceeded your expectations, love the colour, and that it arrived quickly and well packed. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“Very quick delivery and beautiful designs. Maybe a tad on the expensive side considering how small the lamp is but overall I'm pretty pleased.”

Helpful Report

Posted 5 months ago

Hi Norma-Jean, Thank you for your review. We’re glad you love the designs and that the delivery was quick. We’ll take your note on pricing on board and hope to offer even better value next time. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“Quality Product that was simple to buy and arrived quickly.”

Helpful Report

Posted 5 months ago

Hi Helen, Thank you for your review. We’re glad you’re happy with the quality and quick delivery. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“All products we have purchased have been of excellent quality and design, by using modern technology each product has additional features and innovative ideas which enhances the products use.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your kind review. We’re delighted you’re enjoying the quality and innovative features of our products. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

“My picture light was lovely. Really beautiful. When I had to contact Pooky twice about my orders it was frustrating that no one answered the phone-instead there was an answer machine message saying they were too busy to answer. The team did call me back later and resolved my issue but it would be good to have someone to call directly. My next day delivery which I paid £14 for and ordered before 10am took two days. This payment was refunded on request. I would use Pooky again though.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you love the picture light and that the issue was resolved. We’re sorry about the telephone wait and the delivery delay. We’re always working to improve and appreciate your feedback. If you need anything else, we’re here for you. Kind regards, Em

Posted 5 months ago

Pooky is rated 4.9 based on 31,602 reviews