Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, lamp and shade as described and great quality. Perfectly wrapped too so no chance of damage!”

Pooky 5 star review on 9th December 2025

Helpful Report

Posted 5 months ago

Hello Louise, Thank you for your lovely review. We are delighted to hear your Tiny Aurora lamp base and Heraldic lamp shade made it perfectly in one piece! It looks beautiful here, you have chosen a winning combination! Best regards, Ella.

Posted 4 months ago

“I was very pleased with my lamp, it was carefully packaged and looked better than the photos!”

Helpful Report

Posted 5 months ago

Hello Natalie, Thank you for your lovely review! We are delighted to hear that you are pleased with your new purchase and that it exceeded your expectations! If you are ever passing one of our showrooms, you must pay us a visit! Best wishes, Ella.

Posted 4 months ago

“I ordered some light shades and coincidentally was given a discount because I ordered around Black Friday. I didn't ask for the discount and could not remove. Now you are not giving me a full refund as I ordered using a promotional code”

Helpful Report

Posted 5 months ago

Hello Kathy, Thank you for your review. We are sorry for the confusion and frustration surrounding your refund. We completely understand how disappointing it must feel to receive a reduced refund when you didn’t actively choose to apply a promotional discount. During the busy periods such as Black Friday, we ask for a £6 returns fee for any unwanted orders which are returned. If you feel you would like to discuss this with our customer service team you can contact us at hello@pooky.com. Best wishes, Ella.

Posted 4 months ago

“I bought the rechargeable lamp for an engagement present. We received it promptly before Christmas, beautifully and safely packaged. My son and his fiancée absolutely love it. I have one and am planning on buying more, theyre so useful to move all over the home.”

Helpful Report

Posted 5 months ago

Hello Shirley, Thank you for this lovely review! We are thrilled to hear that you chose one of our rechargeable lights to give as an engagement present - how lucky are they?! They are incredibly useful and handy to be able to move from room to room...did we mention they are a little addictive? Kindest regards, Ella.

Posted 4 months ago

“Hi quality product. Easy to install (wall lights) No need to run cables and switches. Delighted.”

Helpful Report

Posted 5 months ago

Hello James, Thank you for your awesome review! We are pleased to hear that you had an easy experience installing your wall lights! That's what we like to hear! Enjoy! Warm wishes, Ella.

Posted 4 months ago

“Delivery - excellent . Product - excellent . What more can I say ? Thank you”

Helpful Report

Posted 5 months ago

Hello Diane, What more can we say?! Thank you so much for this epic review! It means the world! Best regards, Ella.

Posted 4 months ago

“I have purchased many items from switches and sockets to feature statements throughout the home. Ordering and returns where easy and simple. The quality and designs are always stunning with exceptional quality and make our house a home with style and elegance.”

Helpful Report

Posted 5 months ago

Hello Louise, We love your review! Thank you so much for being such a loyal customer and choosing us when shopping for lighting. We are so pleased that your Pooky lights have transformed your house into a home, that is the best feeling ever! Kindest regards, Ella.

Posted 4 months ago

“I have just ordered several lampshades and lights from Pooky- love all of them. Such good quality and excellent customer service has been received every time I have contacted them.”

Helpful Report

Posted 5 months ago

Hello Julie, Thank you for the fab review! It is great to hear that you have been delighted with everything that was in your order - it sounds like you have a house full of Pooky! Thank you for complimenting our customer service team, we really do strive to give the best customer experience. Kind regards, Ella.

Posted 4 months ago

“excellent quality”

Helpful Report

Posted 5 months ago

Hello Jane, Thank you for your kind review! It really means the world to us! Best wishes, Ella.

Posted 4 months ago

“I purchased 3x rechargable table lamps. They are gorgeous lights delivered very quickly and so easy to use. I did return 1 as I didn't like the shade of base in my room as much as I thought I would. The returns process was so simple and easy and I was refunded within 7 days.”

Helpful Report

Posted 5 months ago

Hello Jessica, Thank you for taking the time to share your kind words! We are so pleased to hear that you have been delighted with your order. It is a shame that one of the bases didn't quite suit your decor in the way that you'd hoped, but it is good to know that you found the returns process simple and that you didn't wait too long for your refund. Kind regards, Ella.

Posted 4 months ago

“I’m absolutely in love with my new Aesop standing lamp from Pooky. It has finished off my living room perfectly. It’s elegant and gives the whole room the warmest, cosiest vibe exactly what I’d been hoping for. The lamp is really well made, beautiful antique brass and has completely changed the atmosphere. It looks effortlessly stylish and ties everything together just as I hoped. A wonderful addition to my home and I genuinely couldn’t be happier with it.”

Pooky 5 star review on 8th December 2025

Helpful Report

Posted 5 months ago

Hello Samantha, Thank you for this glowing review! We are so delighted to hear that your Pooky lamp has lived up to your expectations and has completed your vision for your living space! It really does look very elegant and beautiful here. A very good choice! Best wishes, Ella.

Posted 4 months ago

“So proud to have pooky lamps at home. I love the character of each lamps and it is creating a warm atmosphere in my living room😊 I woul love to have another collection soon!”

Helpful Report

Posted 5 months ago

Hello Jesulita, Thank you for your kind review and this beautiful image of your living room! This is the epitome of cosy living - and that view! We are thrilled to hear that you are loving your new additions to your home. Hopefully you will have another room filled with Pooky lights in the future! Best wishes, Ella.

Posted 4 months ago

“The lights we received are of a solid construction and contemporary design. Pooky kept us abreast of delivery status and were very helpful when I thought I'd not received all my order (my error)”

Helpful Report

Posted 5 months ago

Hello Ian, Thank you for the great review. We are delighted to hear you are pleased with your order and that customer service were very helpful in tracking down your delivery. Sometimes DPD can split the deliveries, so orders can arrive at different times if their are multiple boxes. Our customer service team will always be happy to update you on your order status. Best wishes, Ella.

Posted 4 months ago

“I have to say this lamp is exactly what I was looking for. The main thing I love about it is the quality and vast variety of lamp shades. When I’m ready I can purchase more to switch up my decor and give the space a new look. Love !”

Helpful Report

Posted 5 months ago

Hello Tina, Thank you for this excellent review! We are thrilled to hear you found what you were looking for at Pooky! That is what is so special about lighting and lamp shades, they are so versatile! One quick lampshade change and you have a whole new room! Best wishes, Ella.

Posted 4 months ago

“The lamps feel solid, satisfyingly tactile and a quality product. The rechargeable cells fit really well into the lamp base and the magnetic connections for the cells and lampshades too are genius. The lampshades (one block printed cotton and one hand painted on card) are both gorgeous. Super quality, arrived beautifully and thoughtfully packaged, delivered quickly. The cells are so easy to recharge and give really cosy lighting, without the need for sockets or trailing cords. Honestly, really delighted.”

Helpful Report

Posted 5 months ago

Hello Julia, What a lovely review! Thank you for sharing your thoughts on your new rechargeable lighting. Both of your choices fit in with your decor perfectly - we especially like how the caramel chevrons shade compliments the yellows in the painting. Enjoy the glow! Best wishes, Ella.

Posted 4 months ago

“Loved the table lamp that’s sitting next to my bed, elegant and beautiful!”

Helpful Report

Posted 5 months ago

Hello, Thank you for the 5 stars and kind words! We are thrilled to hear that your new Pooky lamp is the last thing you see on a night, and the first thing you see on a morning! What a treat! Best wishes, Ella.

Posted 4 months ago

“This rechargeable lamp is so attractive. It draws the eye of visitors into my kitchen. The beautiful base supports a lovely patterned shade and the colours blend splendidly with my kitchen decor. Recharging is easy and the control is very smart”

Helpful Report

Posted 5 months ago

Hello Jacqui, Thank you for your fantastic review and sharing your photo! You have made such a lovely choice with the Lillee lamp base and Eau de Nil shade. We are pleased to hear how well it suits your kitchen decor and love the fact it is hypnotising your guests! Who knew, Pooky lamps have magic powers?! Best wishes, Ella.

Posted 4 months ago

“I have ordered from Pooky four times and on three of those occasions the items have arrived damaged. I ordered the Pooky swan neck wall light and it arrived significantly dented at the base. I had to arrange an exchange with customer service. They then sent another damaged wall light - with scratches down to the base metal and black marks along one side. I contacted customer service and was told to again exchange the lamp. No compensation offered, just more inconvenience. I had intended on ordering further lamps and switches for the whole house but will not be placing any further orders with them, as they have consistent quality assurance problems.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback, and we are truly sorry for the frustration and inconvenience you’ve experienced. Receiving damaged items once is unacceptable—let alone multiple times—and it’s clear we fell short of the standards we aim to uphold. We understand how disappointing this must have been, especially when you were planning to purchase further lighting for your home. Your comments about our quality control are being taken very seriously, and we are reviewing this with our warehouse and packing teams to prevent issues like this from happening again. While we are glad our customer service team was able to arrange exchanges, we completely appreciate that this does not make up for the repeated inconvenience, and we are sorry compensation was not offered at the time. Thank you again for bringing this to our attention. We truly value your feedback and hope we can restore your confidence in us. Kindest regards, Ella.

Posted 4 months ago

“I couldn't be happier with my Pooky purchase. Beautiful quality & products. I will definitely be using Pooky again !”

Helpful Report

Posted 5 months ago

Hello, Thank you for your kind words! We are delighted to hear how happy you are over your new Pooky purchase! It is great to hear that you will be back for more in the future - welcome to the Pooky family! Best wishes, Ella.

Posted 4 months ago

“Absolutely, love my new rechargeable lamp, not only because it’s on a table where there is no sockets, but because I can easily move it to another room!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your brilliant review! We are thrilled to hear that you are loving your new rechargeable lamp - dark corners are no more! We are glad to hear you are getting multi use out of your lamp too, with being able to move from room to room - it's a game changer! Kind regards, Ella.

Posted 4 months ago

Pooky is rated 4.9 based on 31,377 reviews