Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,958 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our house is full of Pooky lights - from the beautiful rechargable table lamps (we now have three!), to the brass and glass rod beathrooms lights we have just received, and many more between. The service is always amazing - the lights come within days of ordering and are always high quality and lovely to look at. This is our go-to brand now and we are very happy customers! CAroline and Stuart Wisteria Cottage”

Helpful Report

Posted 5 months ago

Hi Caroline and Stuart, Thank you for your lovely review! We’re overjoyed to hear that Pooky lights have become a cherished part of your Cottage. It's fantastic that you're enjoying our rechargeable table lamps and the new bathroom lights. Our team works hard to ensure quality and quick delivery, so your kind words about our service mean so much to us! Warm regards, Em

Posted 4 months ago

“I have placed quite a few orders with Pooky since starting our renovation and I have never been disappointed. The Florence light switches and sockets replaced the existing when we got the house rewired recently and I love them, even on undecorated walls they look good! The Stork wall lights are up and hanging over the bookcases along with the picture light. The lantern in the hall is lovely. Customer service are of another world - they are really helpful and solution focused. I do like this company😀”

Helpful Report

Posted 5 months ago

Hi Fiona, Thank you so much for your fantastic review! We're absolutely thrilled to hear about your positive experiences with our products and customer service. It’s wonderful that the Florence light switches, Stork wall lights, and lantern have found a special place in your home. Your kind words truly mean the world to us! Warm wishes, Em

Posted 4 months ago

“I haven't had my money refunded yet!”

Helpful Report

Posted 5 months ago

Hi Margaret, Thank you for taking the time to leave this review. I've looked into this and can see that you requested your return with us on 9th July. We received all of your items from Yodel on the 14th and processed your refund this morning, 18th July. We do ask customers to allow up to 10 working days for all returns to be received and refunds processed. As we processed the refund today, this can take a few days to come through and I would expect some delays with the weekend. Please do get in touch with our Customer Service team on hello@pooky.com if you have any further queries or concerns next week, as our team will be able to look into this for you. Best wishes, Becci

Posted 5 months ago

“The mirror was lovely but the colour completely different to what it looks like in pictures. Looked black rather than blue so I had to return. Returns process very easy and quick.”

Helpful Report

Posted 5 months ago

“I love the beautiful rechargeable table lamps I have bought. The quality of the lamp base and the shade is excellent. The battery lasts for ages and the bulb throws a nice glow around the space. I had an issue with one of the lights. Charlotte was quick to respond to my emails and come up with a solution, which I am very happy with.”

Helpful Report

Posted 5 months ago

Hi Huw, Thank you for your wonderful review! We’re so glad to hear you're loving your rechargeable table lamps and enjoying the quality and glow they bring to your space. It's great to know that Charlotte provided you with quick and helpful support—customer satisfaction is our top priority! Warmest regards, Em

Posted 4 months ago

“The Pooky lampshade I bought was worth every penny.... beautiful, high quality and possessing timeless elegance. It's not my first purchase nor will it be my last.”

Helpful Report

Posted 5 months ago

Hi Geoffrey, Thank you so much for your glowing review! We’re thrilled to hear that you find the Pooky lampshade beautiful and high quality. Timeless elegance is what we aim for, and it’s fantastic to know you’re a repeat customer—your support means everything to us! Warm wishes, Em

Posted 4 months ago

“Easy to use website, stock availability clear and heavenly prompt deliveries with well packed items. Lovely goods at very reasonable prices”

Helpful Report

Posted 5 months ago

Hi Annabel, Thank you for your delightful review! We're so glad to hear that you found our website easy to use and appreciated the clear stock availability. It’s fantastic to know our prompt deliveries and well-packed items made your shopping experience enjoyable. We strive to provide lovely goods at reasonable prices, and your feedback truly brightens our day! Warm wishes, Em

Posted 4 months ago

“Smaller Jute pendant in red Elegant and perfect Beautifully designed including natural materials with baffle to ensure you do not see the bulb. With 3 bulb sockets it provides excellent amount of light which important in my cottage style house”

Helpful Report

Posted 5 months ago

Hi William, Thank you for your wonderful review! We're delighted to hear that you find the smaller Jute pendant elegant and perfectly designed for your cottage style house. It’s fantastic that the natural materials and thoughtful design meet your needs. Warm regards, Em

Posted 4 months ago

“solid outside lights , very pleased”

Helpful Report

Posted 5 months ago

Hi Cathy, Thank you so much for your lovely review! We're delighted to hear that you're pleased with our solid outside lights. Your satisfaction means the world to us! Warm regards, Em

Posted 4 months ago

“My Phileas rechargable light arrived quickly and it was exactly as described. It is a perfect addition to our space and I love that it transforms any space I move it into in an instant and with no worrying about any cords or outlets!”

Helpful Report

Posted 5 months ago

Hi Monika, Thank you for your wonderful review! We're thrilled to hear that your Phileas rechargeable light arrived quickly and has made such a positive impact in your space. We truly value your support and feedback! Warm wishes, Em

Posted 4 months ago

“Oh so stylish - exactly what we wanted - never disappoint. Rechargeable great and not ‘thin’ like most / s proper lamp”

Helpful Report

Posted 5 months ago

Hi Barbara, Thank you for your fantastic review! We're thrilled to hear that you find our lamp stylish and exactly what you needed. It’s great to know that the rechargeable feature and sturdy design make it stand out for you. We appreciate your support and love hearing that we never disappoint! Warm wishes, Em

Posted 4 months ago

“Love the enormous selection of fittings and shades available, not to mention the colours. Very happy with our choice of wall lights. Super quality. The brass fittings are heavy. Great to be able to speak to a customer service person immediately as well without going through a series of irritating menus.”

Helpful Report

Posted 5 months ago

Hi Elizabeth, Thank you for your fantastic review! We're so glad to hear that you love our extensive selection of fittings and shades, and that you're happy with the quality of your wall lights. It’s great to know that our customer service made your experience smoother as well! Warm regards, Em

Posted 4 months ago

“Delighted with my Wave gold lampshade, really sets the room off. Gives a lovely light. And is understated but effective. Love it. It arrived early to which was a bonus. Quality excellent. E Low”

Helpful Report

Posted 5 months ago

Hi Edna, Thank you for your amazing review! We're so delighted to hear that you love your Wave gold lampshade and that it enhances your space so beautifully. It’s wonderful to know you enjoy the light it brings! We appreciate your feedback about the quality and timely delivery as well. Warm wishes, Em

Posted 4 months ago

“Met our expectations a superb product.”

Helpful Report

Posted 5 months ago

Hi David, Thank you for your wonderful review! We’re so pleased to hear that our product met your expectations. Your satisfaction is our top priority and it inspires us to keep delivering great items! Warm regards, Em

Posted 4 months ago

“Absolutely love my new hand painted shade”

Helpful Report

Posted 5 months ago

Hi Rebecca, Thank you for your lovely review! We’re thrilled to hear that you absolutely love your new hand-painted shade. It means so much to us that our products resonate with you! Warm regards, Em

Posted 5 months ago

“Bought yet another lampshade after seeing it in a holiday cottage in Cornwall. Always great, colourful and distinctive products. Great service too.”

Helpful Report

Posted 5 months ago

Hi Charles, Thank you for your fantastic review! We're thrilled to hear that you keep finding inspiration in our lampshades, and we appreciate your kind words about our colourful and distinctive products. It’s wonderful to know you had a positive experience with our service as well! Warm wishes, Em

Posted 5 months ago

“Impressively speedy delivery and absolutely delighted with both light fittings and shades. So easy to fit and they look great!”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your lovely review! We're overjoyed to hear that you’re delighted with your light fittings and shades. It’s fantastic that you found them easy to fit and that they look great in your space! Warm wishes, Em

Posted 5 months ago

“I was very pleased that I ordered my lovely rechargeable lamp; the quality is exceptional and definitely worth the investment. All the parts are sturdy and well made and the shade is absolutely beautiful. The lamp came quickly, was well packaged and very easy to assemble.”

Helpful Report

Posted 5 months ago

Hi Sally, Thank you so much for your wonderful review! We're so pleased to hear that you're enjoying your rechargeable lamp and appreciate the exceptional quality. It’s great to know that you found it easy to assemble and that it arrived promptly and well-packaged. Best wishes, Em

Posted 5 months ago

“I love all the Pooky colours and designs and am happy with my order. Good communication and excellent quality.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your amazing review! We're delighted to hear that you're enjoying the vibrant colors and designs of Pooky. It's fantastic to know that our communication and quality have met your expectations. Your support truly means a lot to us! Warm wishes, Em

Posted 5 months ago

“I bought a couple of small chargeable lights for under the stairs after seeing them in a Sunday magazine. We love them - great quality easy to fit and use and helped light up the dark corner that is under the stairs!”

Helpful Report

Posted 5 months ago

Hi Sue, Thank you so much for your fantastic review! We’re thrilled to hear that you love the chargeable lights and that they’ve brightened up your under-stairs space. It’s always wonderful to know our products are making a positive difference in your home. Warm wishes, Em

Posted 5 months ago

Pooky is rated 4.9 based on 30,958 reviews