Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have become a big Pooky fan - their products are really good quality and beautiful. Would recommend.”

Helpful Report

Posted 5 months ago

Hello Susie, Thank you for the glowing review! We are pleased to hear you have become a big fan of ours - that's great news! Thanks so much for the support and the recommendation. Best wishes, Ella.

Posted 5 months ago

“I love our rechargeable lights. They are expensive but a really quality product. Very attractive and versatile and the light is a lovely, dimmable warm glow.”

Helpful Report

Posted 5 months ago

Hello Helen, Thank you for your honest review. We are so pleased to hear that you love your new rechargeable lamps. We understand these can be a significant purchase so it is important to us that we deliver a quality product that feels special and worth it. Enjoy the glow! Best wishes, Ella.

Posted 5 months ago

“Always great service and products from Pooky, lampshades are perfect,will be buying some other ones when in stock.”

Helpful Report

Posted 5 months ago

Hello Marilyn, Thank you for the lovely review and being a great customer of ours. It is wonderful to hear that we have always delivered a great service and that our products never disappoint you. We look forward to seeing you again soon! Best wishes, Ella.

Posted 5 months ago

“Lovely little lamp and looks very cute on the corner of my piano. Thank you!”

Helpful Report

Posted 5 months ago

Hello Hannah, Thank you for your lovely review. We are pleased to hear that you love your new little lamp and that it has pride of place on your piano - that really is music to our ears......! Warm wishes, Ella.

Posted 5 months ago

“excellent quality, beautiful shades and designs, will be back for more!”

Helpful Report

Posted 5 months ago

Hello Scott, Thank you for the great review! We are so happy to hear that you love your new Pooky purchase, and we have impressed you enough that you want to come back for more! Welcome to the Pooky family! Best wishes, Ella.

Posted 5 months ago

“Lovely mirror at a reasonable price and it arrived in super quick time! Thank you.”

Helpful Report

Posted 5 months ago

Hello Jan, Thank you for the 5 star review! Great news that your mirror arrived quickly and we're thrilled to hear that you are pleased with it. Thank you for choosing Pooky! Best wishes, Ella.

Posted 5 months ago

“Excellent customer service, and a broken product very easily replaced with no question.”

Helpful Report

Posted 5 months ago

Hello Amy, Thank you for this great review! We are very pleased to hear that our customer service team were able to resolve your issue quickly for you. We always do our best to make it right! Kind regards, Ella.

Posted 5 months ago

“Bought the smaller Rattle rattan lamp base in the sale and a lampshade, both beautiful and great quality. Really pleased with them and will look gorgeous in my new kitchen!”

Helpful Report

Posted 5 months ago

Hello Carolyn, Thank you for the lovely review! We are so pleased to hear that you are thrilled with your new Rattle lamp base and lamp shade. Thank you for choosing Pooky! Best wishes, Ella.

Posted 5 months ago

“As always a great product and speedily delivered. Thank you Pooky!”

Helpful Report

Posted 5 months ago

Hello Joanna, Thank you for leaving your positive feedback! We are pleased to hear that once again you are happy with your order and the speed of the delivery! Thank you for being one of our loyal customers! Kind regards, Ella.

Posted 5 months ago

“Perfect in every way”

Pooky 5 star review on 27th November 2025

Helpful Report

Posted 5 months ago

Hello Laura, Thank you for the 5 stars and this lovely picture of your hallway! Our matchbox wall lights and natural linen shades look very elegant here. A very good choice! Kind regards, Ella.

Posted 5 months ago

“From the minute I entered the shop in Gloucester to the minute I left the experience was so positive. I was able to browse in this gorgeous space but help was at hand as soon as I needed it. Staff were all so helpful allowing me to see lamps with shades and bulbs, but also advising on sizes etc. The two lamps I bought plus shades look amazing and I can’t wait to return in the new year to update some of my other lamps and shades.”

Helpful Report

Posted 5 months ago

Hello Mary, Thank you for this glowing review! We are thrilled to hear you had a wonderful shopping experience with our team in Gloucester and that you found everyone so helpful. We are sure they will look forward to welcoming you back in the new year when you decide to choose your next lamp! Best wishes, Ella.

Posted 5 months ago

“I’m so very pleased with my lovely Pooky lamp shades they look fabulous and when lit up so pretty. A perfect match for my curtain fabric too! Thank you so much. They were packed so well and the delivery was super quick. 👍😊”

Helpful Report

Posted 5 months ago

Hello Julie, Thank you for the 5 star review! The Heraldic print is one of our favourites - such a great choice and they look just perfect here in your home. We're pleased to hear they arrived quickly and well packaged. Enjoy your new Pooky purchases! Best wishes, Ella.

Posted 5 months ago

“Very prompt delivery. The floor lamp was easy to assemble and provides an excellent reading light while being compact and elegant.”

Helpful Report

Posted 5 months ago

Hello Mary, Thank you for the 5 star review! We are so pleased you can now read in style! It is great to hear your new floor lamp arrived quickly and wasn't any trouble to assemble. We truly appreciate your kind feedback. Best wishes, Ella.

Posted 5 months ago

“A really pretty shade of a copper hue. It sits so well on my home-pottered lampbase (made at school in the 70's!) With the shade, it has a soothing gentle presence. The shade is very well made in a lovely fabric. Thank you Pooky!”

Helpful Report

Posted 5 months ago

Hello Julie, Thank you so much for your thoughtful review! We are honoured that you have chosen one of our lamp shades for your handmade lamp base! We would have have loved to have seen a photo! Enjoy the cosy winter nights and thanks again! Warm wishes, Ella.

Posted 5 months ago

“I’m disappointed with the quality of the products. While they do look great, the craftsmanship doesn’t quite match the price point. For what you pay, the overall value for money could definitely be improved.”

Helpful Report

Posted 5 months ago

Hello Arti, Thank you for your honest review. We are sorry to hear that the quality of our products don't match our price point for you. Our customer service team are always happy to review your order if you have any concerns. hello@pooky.com Best wishes, Ella.

Posted 5 months ago

“As always, a beautiful lamp, on time, good value, looks petty, excellent quality. Highly recommend.”

Pooky 5 star review on 26th November 2025

Helpful Report

Posted 5 months ago

Hello, Thank you for your kind review. We are so pleased to hear that you have a new addition to add to your collection. What a lovely choice you have made with the Ambrose lamp and Morris and Co shade - the combination looks perfect here in your home. Thank you for choosing Pooky! Best wishes, Ella.

Posted 5 months ago

“The lamps and lamp shades are so wonderful I cannot get enough! The items always arrive packaged so well and quickly, I have a list of future purchases.”

Helpful Report

Posted 5 months ago

Hello Ann, What a brilliant review! We are thrilled to hear how much you love your recent purchases! Thank you for taking the time to leave your comments and we look forward to seeing you again in the future! A true Pookster! Warm regards, Ella.

Posted 5 months ago

“Received the lampshade I ordered for a Christmas present for my son and girlfriend, arrived within a few days of ordering, well packaged , lovely shade well worth the money”

Pooky 5 star review on 25th November 2025

Helpful Report

Posted 5 months ago

Hello Joanne, Thank you for your great review! We are so pleased to hear that your shade arrived quickly and well packaged. What a fantastic Christmas gift for your son and girlfriend - who wouldn't want to find something from Pooky wrapped underneath their tree?! Best wishes, Ella.

Posted 5 months ago

“I do not like the new design of the lamp I bought. I much preferred our older model as it is simpler and does not require fiddling with the gimmicky “Genesis”, which requires removal of the shade and itself to charge. As for having to use a silly little remote instead of a simple unloseable button on the base, words fail me.”

Helpful Report

Posted 5 months ago

“We have had many items in the past and been extremely pleased with them and the customer service . What has happened to this business! When we last visited the shop we had great service from lovely people. We received our order, on opening the first box we found the lantern door broken and on close inspection of the other lantern it also looked like it would fall off at anytime. We tried to speak to someone but got a message to say short of staff please leave a message and we will get back to you. The next day we received a call no apology and was told to use the returns portal which wanted all manner of information. We made another call this time no response then at last spoke to a very helpful person. We Will be very wary using you again. Disappointed from Devon.”

Helpful Report

Posted 5 months ago

Hello Tony, Thank you for leaving your honest review. We are extremely sorry that your experience this time has not been like your others, it is a shame that we have not lived up to our usual high standards. Our returns portal was introduced to help with a smoother returns process, however we understand that customers need the reassurance from our customer service team at times. We are pleased to hear that your issue was resolved in the end and we would be grateful to have another chance! Feedback like this helps Pooky to grow and improve, so we appreciate you taking the time to leave your thoughts. Kindest regards, Ella.

Posted 5 months ago

Pooky is rated 4.9 based on 31,377 reviews