Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,958 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice designs, great showroom, big choice and quick delivery. Loved it!”

Helpful Report

Posted 6 months ago

Hi Olga, Thank you for your lovely review! We’re so glad you loved our designs and had a great experience in our showroom. It’s fantastic to hear that you appreciated the choice and quick delivery. Your feedback truly brightens our day! Warm regards, Em

Posted 5 months ago

“Bought a large Charles table lamp in stone and I’m so pleased with it. We needed something big and robust to go with our bold House of Hackney shade and this is perfect. The quality is great and it looks even better in person.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your amazing review! We're thrilled to hear that the Charles table lamp is the perfect fit for your bold shade and that you're pleased with the quality. Your feedback means a lot to us. Warm regards, Em

Posted 5 months ago

“Good product. Prompt service.”

Helpful Report

Posted 6 months ago

Hi Nicholas, Thank you for the fantastic review! We’re delighted to hear that you found our product good and service prompt. Your support is truly appreciated! Warm regards, Em

Posted 5 months ago

“My lights arrived promptly in beautiful strong boxes and very well packaged. They look amazing and am thrilled with them. Thank you Pooky”

Helpful Report

Posted 6 months ago

Hi Alison, Thank you for your wonderful review! We’re so pleased to hear that your lights arrived promptly and were beautifully packaged. It’s fantastic to know that you’re thrilled with them! Your support means the world to us. Warm regards, Em

Posted 5 months ago

“Arrived in good time, well packaged. What a gorgeous lamp! It's perfect and much admired.”

Helpful Report

Posted 6 months ago

Hi Sandra, Thank you for your lovely review! We’re so glad to hear that your lamp arrived quickly and that it's being admired. Your satisfaction means everything to us! Warm regards, Em

Posted 5 months ago

“Lovely, gorgeous shade in a wonderful shade of pink! Speedily delivered. Thank you.”

Helpful Report

Posted 6 months ago

Hi Stephanie, Thank you for your lovely review! We’re thrilled that you’re enjoying the gorgeous pink shade and that your order arrived speedily. Your satisfaction brings us so much joy! Warm regards, Em

Posted 5 months ago

“Beautiful lamps and a genius rechargeable system.”

Helpful Report

Posted 6 months ago

Hi Jane, Thank you for your fantastic review! We’re delighted that you love the lamps and the Genesis range. It's great to hear that they've made a positive impact in your space! Warm regards, Em

Posted 5 months ago

“Delivery was quick lamp packed well, l now have a beautiful lamp in a dark corner of the room where there are no plugs and l don’t have any wires.”

Helpful Report

Posted 6 months ago

Hi Linda, Thank you for your wonderful review! We’re so happy to hear that your new lamp is brightening up that dark corner of your room. It's great that you found a solution without any wires! Warm regards, Em

Posted 5 months ago

“Very friendly staff, and products arrived super quickly!”

Helpful Report

Posted 6 months ago

Hi Megan, Thank you for your lovely review! We’re thrilled to hear that you found our staff friendly and that your products arrived super quickly. Your satisfaction means the world to us, and we can’t wait to serve you again! Warm regards, Em

Posted 5 months ago

“I have used pooky in my property renovations and the products set the rooms off. Amazing quality and I will continue to use these:/)”

Helpful Report

Posted 6 months ago

Hi Stephen, Thank you so much for your amazing review! What a great photo, our fittings and lamps look great here! It's fantastic to know you appreciate the quality, and we look forward to being a part of your future projects! Warm regards, Em

Posted 5 months ago

“We've recently purchased three shades from Pooky. Firstly the quality is wonderful..so good to find this in today's world where things are made cheaply with little care. The designs are carefully considered..a little bit edgy with a classic twist. The shades arrived swiftly and well packaged! Job done...thank you!”

Helpful Report

Posted 6 months ago

Hi Deni, Thank you for your incredible review! We're so pleased to hear that you’re enjoying the quality and design of your new shades. It’s fantastic to know that they arrived swiftly and well packaged, too! Your support truly motivates us to continue delivering the best for our customers. Warm regards, Em

Posted 5 months ago

“Adore our new floor lamp and shades - just so homely and tasteful. Exactly as described online. Brilliant service from start to finish. Thank you :)”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for your fantastic review! We're so glad to hear that you adore your new floor lamp and shades, and that they bring a homely touch to your space. It's wonderful to know everything met your expectations and that you received great service from start to finish. Your kind words truly inspire us! Warm regards, Em

Posted 5 months ago

“I ordered the eclipse silvery black standard lamp and lampshade a few days ago and it was delivered within three days. The quality is excellent and it looks stunning with the contemporary Pooky lampshade to compliment the darker colour of the wood. I have spent months looking for a standard lamp and had to wait for a fresh delivery of lamps in the silvery black but so worthwhile the wait. I love it!”

Helpful Report

Posted 6 months ago

Hi Alison, Thank you so much for your wonderful review! We’re thrilled to hear that you love the eclipse silvery black standard lamp and lampshade. It’s great to know that the quality met your expectations and that the design enhances your space beautifully. We appreciate your patience during the wait for the delivery—it’s fantastic to hear it was worth it! Warmest regards, Em

Posted 5 months ago

“I'm thrilled with the lampshade I recently bought via the Pooky website, having been a little hesitant about whether the colour would be markedly different in "real life" vs the online image. It's perfect in every way, and a beautifully made lampshade. Easy to navigate ordering process and speedy delivery. Thoroughly recommend, 10/10!”

Helpful Report

Posted 6 months ago

Hi Amanda, Thank you so much for your fabulous review! We're delighted to hear that the lampshade exceeded your expectations and that the color matched perfectly. It's wonderful to know that the ordering process was smooth and the delivery quick. Your recommendation truly means the world to us! Warmest regards, Em

Posted 5 months ago

“I've bought a few lights and shades now from pooky and have never been disappointed with anything I've purchased. The customer service team are great and very helpful. Their products are beautiful and reasonably priced. Highly recommended.”

Helpful Report

Posted 6 months ago

Hi Hayley, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’ve enjoyed your purchases and that our customer service team made a positive impression. It's wonderful to know you appreciate the beauty and value of our products. Your recommendation means the world to us! Warmest regards, Em

Posted 5 months ago

“I love all their lamps ! Super speedy delivery and all looks great. Also easy to return things if you buy multiple options to try at home.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic review! We're so glad to hear that you're loving our lamps and that the delivery was speedy. It's also great to know that the return process was straightforward for you! Warmest regards, Em

Posted 5 months ago

“I have had a few purchases from Pooky brilliant products and great service too!”

Helpful Report

Posted 6 months ago

Hi Amanda, Thank you for your fantastic review! We’re delighted to hear that you've enjoyed your purchases and found our service to be great. We truly appreciate your support and look forward to serving you again in the future! Warmest regards, Em

Posted 5 months ago

“Great experience, from the online shop to delivery everything was perfect. The light came in two separate packages for the base and the shade, both were very well wrapped. The lamp and shade itself are beautiful and perfect for the space.”

Helpful Report

Posted 6 months ago

Hi Greg, Thank you so much for your fantastic review! We’re delighted to hear that your experience from shopping online to delivery was seamless. It’s wonderful to know that you’re pleased with the lamp and shade—they truly do make a beautiful statement in any space. Your feedback means a lot to us! Warmest regards, Em

Posted 5 months ago

“Gorgeous little pink lamp base bought for my mum’s birthday after she had spotted it previously. Ordered in store & delivered to my home address. Arrived on time & well packed. Would definitely use Pooky again.”

Helpful Report

Posted 6 months ago

Hi Jayne, Thank you so much for your fantastic review! We’re so happy to hear that the lamp base was a perfect choice for a gift! It’s great to know that your order arrived on time and well-packaged. Warmest regards, Em

Posted 5 months ago

“Lovely lamp and shade, really unusual and striking! Love Love Love Pooky although it's pretty pricy.... :)”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your review! We’re delighted that you find our lamp and shade striking and unusual. It’s wonderful to hear how much you love Pooky! We completely understand that our products can be an investment, and we’re grateful for your appreciation of their unique design and quality. Warm wishes, Em

Posted 5 months ago

Pooky is rated 4.9 based on 30,958 reviews