Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a beautiful solid brass wall light with a glass pendant shade. As with the Pooky light I've bought before, it looks stunning and exudes quality.”

Helpful Report

Posted 4 months ago

Hello, Thank you for the 5 star review! We’re thrilled you’re pleased with the solid brass wall light and glass pendant shade, and that it exudes quality. Kind regards, Em

Posted 4 months ago

“Pooky have a great choice of lights and light fittings and I am very pleased with my purchase. They were delivered very promptly and look great. Black Friday savings were fantastic and much appreciated. All in all, a great experience.”

Helpful Report

Posted 4 months ago

Hello Christine, Thank you for the 5 star review! We’re thrilled you’re pleased with the lights and fittings, and that the delivery was prompt. Great to hear you enjoyed the Black Friday savings too. Kind regards, Em

Posted 4 months ago

“These work like a dream, one remote controls two lights without any set up. Great quality and lovely finish. Love them”

Helpful Report

Posted 4 months ago

Hello Meg, Thank you for the 5 star review! We’re thrilled to hear the remotes are simple to use and that you love the quality and finish. Kind regards, Em

Posted 4 months ago

“Fantastic rechargeable table lamp - beautiful choice of shades. I decided to buy the extra battery to have ready charged which is a great option. Annoying that I had to pay postage on this as below £50 - it’s already an expensive item!”

Helpful Report

Posted 4 months ago

Hello Catherine, Thank you for the 4 star review! We’re glad you love the lamp and shades, and that the extra battery is convenient. Sorry about the postage charge on orders below £50—your feedback is noted and we’ll pass it on. Kind regards, Em

Posted 4 months ago

“Great quality, unique products. Very happy with my purchases”

Helpful Report

Posted 4 months ago

Hello Donna, Thank you for the 5 star review! We’re delighted you’re happy with your purchases and appreciate your kind words about the quality and uniqueness. Kind regards, Em

Posted 4 months ago

“Unfortunately the product didn’t work and unfortunately it has proved difficult to return the item due to the process of having to up load photos of which proved impossible. We have had to purchase a whole new light as half the item the bracket is screwed into the wall ! Very annoying”

Helpful Report

Posted 4 months ago

Hello Kelly, Thank you for taking the time to leave your feedback. I’m really sorry to hear the product didn’t work and that the return process has been frustrating. That isn’t the experience we want for our customers, and we understand how annoying this must have been. If you’d like, please reply with your order number and a brief description of the issue, or reach out to hello@pooky.com and we’ll prioritise your case to get this resolved as quickly as possible. We can also review alternative options if a replacement isn’t suitable. Again, our sincere apologies for the inconvenience. Kind regards, Em

Posted 4 months ago

“Delighted with everything about my new Pooky nightshade. Delivered quickly, very well packed. Great quality & looks fantastic! Thank you!”

Helpful Report

Posted 4 months ago

Hello Joanne, Thank you for the 5 star review! We’re delighted you’re happy with your Pooky nightshade, and glad it arrived quickly and was well packed. Wonderful to hear you love the quality and look. Kind regards, Em

Posted 4 months ago

“Great choice from Pooky. My 2 shades arrived safely and are good quality. Very pleased 👍”

Helpful Report

Posted 4 months ago

Hello Colin, Thank you for the 5 star review! We are so pleased to hear you have been thrilled with your new Pooky shades. We are happy to hear they have found a place in your home! Kind regards, Ella.

Posted 4 months ago

“I just love these pooky lights so easy to use and recharge and the lamp bases are brilliant, sturdy and strong and can fit in places you just wouldn't believe. A godsend with no wires getting in the way ...brillliant.”

Helpful Report

Posted 5 months ago

Hello Juliet, Thank you for this great review! We are thrilled to hear you love our rechargeable lighting just as much as we do! They really are a game changer! Best wishes, Ella.

Posted 4 months ago

“Excellent service, light well packed, easy to assemble and looks good.”

Helpful Report

Posted 5 months ago

Hello Janet, Thank you for your lovely review! We are thrilled to hear that you are loving your Pooky purchase and the service we provided. Enjoy your new lighting! Best wishes, Ella.

Posted 4 months ago

“Great quirky and on point products, and great seamless service - highly recommended. Thank you.”

Helpful Report

Posted 5 months ago

Hello Christine, Thank you for your great review! We are so pleased to hear your order has been a smooth sailing process and that you are happy with your purchase! We appreciate you taking the time to leave your feedback. Kind regards, Ella.

Posted 4 months ago

“I feel POOKY LIGHTING is such a rare and excellent resource, because I love the merchandise, and feel the purchase/delivery process is so excellently managed. Blessings Stewart”

Helpful Report

Posted 5 months ago

Hello Stewart, Thank you for your excellent review! We are delighted to hear that you love everything here at Pooky! Thank you for taking the time to leave your feedback, we really appreciate it! Best wishes, Ella.

Posted 4 months ago

“Beautiful lights, very high quality finishes and easy to install to the wall. We are very happy with the product, highly recommend.”

Pooky 5 star review on 10th December 2025

Helpful Report

Posted 5 months ago

Hello Showmir, Thank you for the great review and sharing this image of your cosy bedroom! We love seeing our products in customers homes, and our Cooper wall lights fit your bedroom decor so perfectly. Modern and elegant! Great choice! Best wishes, Ella.

Posted 4 months ago

“Excellent service from Pooky but let down by their courier.”

Helpful Report

Posted 5 months ago

Hello Evelyn, Thank you for the 5 star review albeit not having the best experience with our courier. We are so sorry that this let us down and we will be looking into ways that we can improve on this in the future. We are very grateful that you have given Pooky full marks for the service we provided. We appreciate you! Best wishes, Ella.

Posted 4 months ago

“I love my Pooky lampshade! Delivered swiftly, beautifully packed, it now adorns my sitting room. Timelessly chic. I love it! Thank you, spooky.”

Helpful Report

Posted 5 months ago

Hello Claire, Thank you for sharing your kind words. We are delighted to hear that one of our lampshades has found a home in your sitting room and is proudly looking timelessly chic! We are glad everything arrived quickly and well packaged and that you are thrilled with your purchase. Best wishes, Ella.

Posted 4 months ago

“Huge selection of rechargeable lights and now some fantastic classic rechargeable wall lights. They look lovely.”

Helpful Report

Posted 5 months ago

Hello Sharon, Thank you for the great review! Yes, our rechargeable lights are really taking over! They are just so handy and versatile, we're addicted to making more and more! Kind regards, Ella.

Posted 4 months ago

“I am delighted with my Pooky lampshades. I ordered a few for different rooms and they are lovely. The ordering process is easy, the goods arrived promptly, and returns is straightforward. I only returned one because the colours didn't quite work with the furnishings in the room unfortunately, but I will definitely buy from Pooky again in the future.”

Helpful Report

Posted 5 months ago

Hello Linda, Thank you for this glowing review! We are thrilled to hear you have been filling your home with Pooky lampshades! We are pleased that you found the returns process easy. Hopefully you can find the perfect lamp shade with us in the future! Best wishes, Ella.

Posted 4 months ago

“Beautiful lamp, good weight to it. Very happy.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your great review! We are so pleased to hear you have been happy with the quality of your new lamp. Your feedback means a great deal to us! Best wishes, Ella.

Posted 4 months ago

“Beautiful lights delivered so quickly and packaged so well. Absolutely delighted with them”

Helpful Report

Posted 5 months ago

Hello Johanne, Thank you for this wonderful review. It is great to hear you have been delighted with your order. We are so pleased that everything arrived quickly and well packed. We hope you enjoy lighting up your home with Pooky! Best wishes, Ella.

Posted 4 months ago

“The quality of the screens and lamps is superb, and the sales service is excellent.”

Helpful Report

Posted 5 months ago

Hello Malales, Thank you for your 5 star review! We are thrilled to hear you love our lamps and that you have had a great experience with our sales department! Kind regards, Ella.

Posted 4 months ago

Pooky is rated 4.9 based on 31,377 reviews