Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,595 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,595 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5925

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased the Plato brass and alabaster wall light in the medium size. Apart from the delivery was super quick. The moment I opened the box, I was impressed by the quality of the piece being solid brass, (not plated) and unfinished so it will mellow overtime, which is just what I wanted. Looks elegant and high end!”

Helpful Report

Posted 5 months ago

Hello Ilia, Thank you for your excellent review. We are pleased to hear you have been impressed with your recent order from us. We absolutely love all of our alabaster pieces, so we are very happy to hear you love them too. Best wishes, Ella.

Posted 4 months ago

“Excellent quality and customer service. Happily returning customer.”

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Posted 5 months ago

Hello, Thank you for your lovely review! It is great to see our customers returning to us time after time. We are very glad to hear that you love your Pooky purchases and that you have had a great experience overall! Best wishes, Ella.

Posted 4 months ago

“Lampshade arrived promptly and I love it. Very different & excellent quality”

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Posted 5 months ago

Hello Dee, Thank you for leaving us a wonderful review! We are pleased to hear that your lampshade arrived quickly and that you love it very much! We like to stand out from the crowd so it is good to hear that you appreciate our different designs. Best wishes, Ella.

Posted 4 months ago

“Great products, beautiful design at a good price point.”

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Posted 5 months ago

Hello Laura, Thank you for your 5 star review! We are glad you managed to find something perfect from Pooky that fit your style and budget! We appreciate you choosing us! Best wishes, Ella.

Posted 4 months ago

“Love my new phildela wall lights. Paired them with beautiful terracotta lampshades. The attention to detail is stunning. Thank you Pooky lighting !”

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Posted 5 months ago

Hello Ashling, Thank you for your great review! We are thrilled to hear that you love your new wall lights and have been impressed with our levels of detail. Enjoy the glow! Kind regards, Ella.

Posted 4 months ago

“I love my new shade! It is sitting atop a very traditional lamp but the modern and traditional blend so well together. I have never been disappointed with any of the shades I have bought from Pooky!”

Helpful Report

Posted 5 months ago

Hi Annette, Thank you for the lovely review! We’re thrilled you’re enjoying your shade and that it pairs so well with your traditional lamp. It’s great to hear you’ve been happy with all the shades you’ve bought from Pooky. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Gorgeous colours and clear sizing. Easy returns and quick to receive products. We had to return our first ones as needed pendants not stand lamps and my only comment would be that this is not obvious on the descriptions!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the lovely review! We’re thrilled you’re enjoying the colours, sizing clarity, and our returns process. Sorry for the initial confusion about pendants vs stand lamps—your feedback helps us improve the descriptions. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Really excellent service, fast postage and great quality items”

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Posted 5 months ago

Hi Dan, Thank you for the fantastic review! We’re thrilled you’re happy with the service, postage speed, and quality of the items. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“wonderful products and excellent service”

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Posted 5 months ago

Hi Kathryn, Thank you for the wonderful review! We’re thrilled you’re happy with our products and service. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Lovely. Just lovely.”

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Posted 5 months ago

Hi MRS, Thank you for the lovely review! We’re thrilled you think Pooky is lovely. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Have bought a lamp and two shades from you and love them. Everyone admires them.”

Helpful Report

Posted 5 months ago

Hi Maureen, Thank you for the lovely review! We’re thrilled you love the lamp and two shades, and that they’re drawing compliments from everyone. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Love love love lamps and lampshades from Pooky. I adore my new funky lamp base and shade and it looks incredible in my home .”

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Posted 5 months ago

Hi Hazel, Thank you for the lovely review! We’re so glad you’re enjoying your funky lamp base and shade and that it looks incredible in your home. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Good lights if a little overpriced, quick delivery and well packaged. Customer service are quick to reply too. Products are as described and seem decent quality. Only real gripe is that I had to wait months for an item to come back into stock!”

Helpful Report

Posted 5 months ago

Hi Callum, Thank you for the thoughtful review. We’re glad the lights arrived quickly, were well packaged, and that you’re happy with their quality and how they were described. We appreciate the feedback about pricing and the restock delay, and we’ll pass that along to the team as we continue to improve. If there’s anything else you need or any other products you’d like us to stock, we’re here to help. Kind regards, Em

Posted 5 months ago

“The Pooky lamps are beautiful, timeless, high-quality pieces, that you can treasure for life.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your lovely review! We’re delighted you find the Pooky lamps beautiful, timeless, and of high quality. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Lovely lamp and shade.”

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Posted 5 months ago

Hello Rachel, Thank you for your lovely review! We’re delighted you’re enjoying the lamp and shade. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“I ordered the tiddly poom wall lights, they arrived and both were broken but this was resolved quickly and new ones re sent. They are gorgeous I love them!”

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Posted 5 months ago

“I absolutely love my lampshades, beautiful, and beautifully packaged”

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Posted 5 months ago

Hi Andrea, Thank you for your wonderful review! We’re thrilled you love the lampshades and that they arrived beautifully packaged. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Excellent choice of lamps & stylish shades. Proper customer service too, what's not to like. I wouldn't go anywhere else.”

Pooky 5 star review on 21st February 2026

Helpful Report

Posted 5 months ago

Hi Wendy, Thank you for your lovely review! We’re delighted you’re enjoying the lamps and stylish shades, and glad you feel well looked after by our service. We really appreciate your support and look forward to helping again whenever you need. Kind regards, Em

Posted 5 months ago

“This was my first Pooky purchase and I'm delighted with it. Stylish rechargable lamps are hard to find and the Wobster fits the bill perfectly for adding light to my landing. The delivery was prompt, the lamp was well packed, and the quality is excellent. I was particularly pleased with the wide range of shades. Thank you Pooky, I'm sure I will be back!”

Pooky 5 star review on 20th February 2026

Helpful Report

Posted 5 months ago

Hello Jane, Thank you for your wonderful review! We’re delighted to hear you’re loving the Wobster as a stylish rechargeable lamp for your landing, and that the delivery was prompt and the packaging secure. It’s great to know you’re enjoying the wide range of shades too. We’re grateful for your support and can’t wait to welcome you back for your next Pooky find. If you need anything else, we’re here to help. Kind regards, Em

Posted 5 months ago

“Worst experience i ever had with a british company: i called twice to make sure my order would be delivered while i was in London. I went to the Chelsea store: the sales assistant took care of my order immediately. I was supposed to receive my order next day at my hotel. I paid for the 24.00 delivery service. Warehouse didn't do his job and my delivery arrived days after my departure to europe. I called the customer service: answer; we cannot do something for you. I wasted my time ( a morning going to the store), 60 pounds for the taxi, my energy and time (family holidays) to check and call the customer service, and this company refused to purpose a solution. If i order the lamps ( several) from europe in will pay import taxes etc. with the risk of transport damages. The ability to correct mistakes so as not to harm more a customer is the difference between a "low cost" company and a company with a reputation for quality. Pooky is sadly a " low cost" company for taking care of the customers! My advice: avoid this company!”

Helpful Report

Posted 5 months ago

Pooky is rated 4.9 based on 31,595 reviews