Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,365 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not my first pooky purchase and certainly won’t be my last. Such beautiful designs and you can be as unique and quirky, Full of colours and patterns or subtle and muted, elegantly plain and traditional. I can always guarantee I will fall in love with a combination of lights and shades. I don’t even need to consider going else where. Of course my guests who visit my home always ask where my lights are from and I cannot recommend you at pooky quick enough! Always grateful for your personal service and prompt responses to any queries. 10/10 *”

Pooky 5 star review on 24th October 2023

Helpful Report

Posted 2 years ago

Thank you so much Kiera for your 5 star rating of Pooky! We sincerely appreciate you taking the time to share your kind words about our beautiful designs, and we love hearing how much you love them in your home. We are pleased to hear that your guests love them too! We are here to make sure each of our customers has a great experience, and we are glad to have done that for you. Thank you again for your wonderful review! Best wishes, Kitty

Posted 2 years ago

“We love love love Pooky! Our light fittings and switches are high quality and beautiful.”

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Posted 2 years ago

Thank you so much for getting in touch. It is so great to hear from our happy customers and we are so glad that you have enjoyed your Pooky purchase. Best wishes, Kitty

Posted 2 years ago

“Absolutely love my pooky lamp stands, paired perfectly with this Oka shades, made my room!”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers. Your base looks so great with the shade. Thank you for sharing. Best wishes, Kitty

Posted 2 years ago

“Absolutely lovely shades- look amazing against Little Greene Dark rolling fog paint☺️”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers and we are so glad that you have enjoyed your Pooky experience. Best wishes, Kitty

Posted 2 years ago

“Great item and quicky delivery. The price and make was all good, highly recommend.”

Helpful Report

Posted 2 years ago

James, thank you so much for getting in touch. It is great to hear that you have been happy with your Pooky experience. We're happy you're happy! Best wishes, Kitty

Posted 2 years ago

“Good value and stylish”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers. Best wishes, Kitty

Posted 2 years ago

“Great website - easy to navigate and get the details with suggested fittings. I haven’t yet installed the lights but quality looks fantastic on arrival. Very excited to see the impact they make in our rooms :)”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch Chandler. I am so glad that you have enjoyed your Pooky experience. We can't wait for you to see what they look like when they are up and installed. Best wishes, Kitty

Posted 2 years ago

“Absolutely super speedy and straightforward service -info re delivery immediate too - And the same for returns Adore your lampshades So many companies could and should learn from you ! Thank you very much Liz Teggin”

Helpful Report

Posted 2 years ago

Hi there Liz, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“Always perfect”

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Posted 2 years ago

Hi there Valerie, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! Kindest regards, Em

Posted 2 years ago

“We bought a lampshade to replace our old John Lewis one, and we are very pleased with the replacement ans realise we should have done this years ago. I was surprised at the cost of the item though.”

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Posted 2 years ago

Hi there Carolyn, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Excellent service, prompt delivery”

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Posted 2 years ago

Hi there Sarah, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Em

Posted 2 years ago

“Good Service. very pleased with my lamp thank you.”

Helpful Report

Posted 2 years ago

Hi there Mary, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Great quality, choice and service.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“This was my first purchase. The lamp and shade go beautifully together and the shade on an existing base is perfect. Much more individual than high street stores.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, this looks great! ! I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Fabulous customer service. Nothing was too much trouble and they really helped with sizing and colour of shade to create the atmosphere I wanted to achieve.”

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Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Quick delivery. Good solid base. Lovely shade. Expensive but a nice wee treat.”

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Posted 2 years ago

Hi there Claire, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“Brilliant light - verybhappy”

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Posted 2 years ago

Hi there Thomas, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes,

Posted 2 years ago

“Delivered on requested date and time. Quality of sconces was as expected, good and on budget. Thank you!”

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Posted 2 years ago

Hi there Tor, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Lamp base has defect and metal connection for bulb isn't straight. Unfortunately don't gave time to return but really disappointed by craftsmanship.”

Helpful Report

Posted 2 years ago

Hi Lee, I'm sorry your base has arrived with some defects you're not happy with. Our ceramic bases are hand-glazed, so small pocks in the glaze are common, which highlights the craftsmanship that goes into this. However, we do appreciate that this may not be everyone's taste so we can certainly replace this for you! I can't see you have reached out to our Customer Service team as yet, so I will arrange for someone to get in touch with you today to discuss this. Kind regards, Becci

Posted 2 years ago

“Absolutely love my chukka rechargeable table lamp It looks so stylish in my hallway and the charge lasts so long . Can’t wait for the summer to use it outside Would definitely recommend 😊😊”

Pooky 5 star review on 23rd October 2023

Helpful Report

Posted 2 years ago

Hi there Jo, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,365 reviews