Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,760 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 30th October 2025

5761

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stunning lamp and shade, excellent customer service and super speedy delivery!”

Helpful Report

Posted 1 month ago

Hello Elizabeth, Thank you for your 5 star review! We are thrilled to hear that you love your new lamp and lampshade, and that you received excellent customer service from us. This is exactly what we aim to achieve! Kindest regards, Ella.

Posted 1 month ago

“I received the package very quickly. Very easy to put it up. So pleased that our dark hallway with no electrics has now a new rechargeable wall light. Feels strong, lush and very good quality. Love the lamp shade as well. Will save up to get more.”

Pooky 5 star review on 26th September 2025

Helpful Report

Posted 1 month ago

Hello Seda, Thank you so much for your lovely review! We're thrilled to hear that your new rechargeable wall light has brightened up your hallway – it looks wonderful in your home and compliments your artwork so well! We're so pleased you found it easy to install and that you're happy with the quality and design, including the lampshade. We can’t wait to welcome you back when you're ready for your next one! Warm wishes, Ella.

Posted 1 month ago

“Pooky is my absolute favourite for all things ‘lights’. The colours, designs are wonderful.”

Helpful Report

Posted 1 month ago

Hi Ruth, Thank you so much for your kind review! We're honoured to be your favourite for all things lighting. It means the absolute world to us! We appreciate your feedback. Best wishes, Ella.

Posted 1 month ago

“Love all my lamps from pooky”

Helpful Report

Posted 1 month ago

Hi Sheila, Thank you so much for your lovely review! We're absolutely delighted to hear that you love all of your lamps from Pooky. We truly appreciate your support and hope your lamps continue to light up your home for years to come! Warm wishes, Ella.

Posted 1 month ago

“Every aspect of Pooky has been excellent. The lamstands, the lampshades and the wall lights have all been delightful. The quality and design have brought joy to my new home! Everything has been very well packed and I am pleased that the majority of the packaging is paper, so I can re cycle it all.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that our lampstands, lampshades, and wall lights have brought joy to your new home – what a compliment! It's great to know you appreciated the quality, design, and our eco-friendly packaging too. Wishing you many happy moments in your beautifully lit space! Kindest regards, Ella.

Posted 1 month ago

“Excellent choice with good quality. The company software and delivery first class”

Helpful Report

Posted 1 month ago

Hello Shirley, Thank you for your excellent review! We are thrilled to hear that you had an all round positive experience with Pooky, from our products to the delivery service. Your feedback means the world to us! Best wishes, Ella.

Posted 1 month ago

“Pooky lights are lovely designs the service is always quick and professional. The products carry a guarantee which is always reassuring for the quality. It is a pleasure doing business with them.”

Helpful Report

Posted 1 month ago

Hello Soula, Thank you so much for your kind words! We're delighted to hear that you love our designs and have had a positive experience with our service. Knowing that our guarantee offers you reassurance means a lot to us. We truly appreciate your support! Kindest regards, Ella.

Posted 1 month ago

“Great little lamps bought 3 in blue and Green Unusual and nice design.”

Helpful Report

Posted 1 month ago

Hi Hilary, Thank you for your 5 star review! It is great to hear that you were super pleased with your new Pooky lamps. We couldn't be happier! Best wishes, Ella.

Posted 1 month ago

“I recently purchased this cordless lamp and I couldn’t be happier with it! It’s sleek, modern, and incredibly convenient. The wireless design means I can move it anywhere without worrying about messy cables or finding a plug socket, perfect for the small space I needed it where there was no space for a plug socket It feels sturdy and well-made. A fantastic addition to any space, especially if you're looking for flexibility and style. Highly recommend!”

Helpful Report

Posted 1 month ago

Hello Francesca, Thank you so much for your lovely review! We're delighted to hear the rechargeable lamp has been a perfect fit for your space — both stylish and practical. We really appreciate the recommendation and hope you continue to enjoy it! Best wishes, Ella.

Posted 1 month ago

“Arrived promptly, well packaged, lovely lampshade”

Helpful Report

Posted 1 month ago

Hi Joan, Thank you for your positive feedback. We are delighted to hear that you were happy with the level of our service - we hope your new lampshade fits perfectly into it's new home! Kind regards, Ella.

Posted 1 month ago

“I would recommend Pooky for lovely stylish lampshades. I enjoyed looking through their stock online and taking my time to choose the right shade for my lamp. The shade arrived quickly and was very well packaged with no use of plastic”

Helpful Report

Posted 1 month ago

Hi Frances, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed browsing our collection and found the perfect lampshade for your lamp. It’s great to know your order arrived quickly and safely — and we really appreciate you noticing our plastic-free packaging efforts. Sustainability is something we care deeply about, so that means a lot. Kindest regards, Ella.

Posted 1 month ago

“As a man being taken into a lighting shop by my wife and her friend, I imagined I would be waiting by the door until they had made their selections. Pooky was not that experience at all. It draws you in to a show room like no other I have ever seen. The staff are eager to help but also know to let you browse without constant encouragementy to buy. The products are also of remarkable quality and variety, there is somethihg to suit every pocket. As a result it was me that made the selections and purchases and I enjoyed the shopping experience. Staff, products and show room - outstanding! Thank you”

Helpful Report

Posted 1 month ago

Hi Stewart, Thank you so much for your wonderful feedback — what a joy to read! We’re delighted to hear that your visit to Pooky turned out to be such a pleasant surprise. It's great to know our showroom, staff, and products made such an impression — and even better that you ended up leading the shopping! We always aim to create an environment that’s inspiring, welcoming, and pressure-free, so it’s lovely to hear that reflected in your experience. Thank you again for your kind words — we’ll be sure to pass them on to the team. We hope to welcome you back soon! Best wishes, Ella.

Posted 1 month ago

“I ordered a variety of Florence switches. The delivery took ages. Additionally I am not very impressed with the switches themselves. The covers are really flimsy and don't cover the base fully. More importantly the colour variety is just a bit of a joke. In the picture both switches are allegedly the same colour: brass. I understand a small variety of colour but this is absolutely ridiculous.”

Helpful Report

Posted 1 month ago

Hello Marta, Thank you for your feedback. I'm sorry to hear that your experience with the Florence switches has been disappointing, both in terms of delivery and product quality. We apologise for the extended delivery time — we understand how frustrating delays can be. Regarding the switches themselves, we take your comments seriously. The issues you've raised about the cover quality and colour consistency are concerning, especially given that both switches were meant to be the same brass finish. That's certainly not the standard we aim to deliver. Your input will be passed on to our product and quality control teams for review. In the meantime, a member of our customer service team will be reaching out to you so that we can look into this further and explore possible solutions. Thank you again for bringing this to our attention. Kind regards, Ella.

Posted 1 month ago

“Very happy with my purchase. The lamp is a quality product, looks classy in my hallway with a lovely warm glow.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely review! We're so pleased to hear you're happy with your lamp — it sounds like it's found the perfect spot. Enjoy the warm glow! Best wishes, Ella.

Posted 1 month ago

“My wall light is fabulous it’s so well made and it is perfect for my dark no electricity corner of the living room. I love it.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your great review! We are delighted to hear that you love your new rechargeable wall light. That's the fantastic thing about rechargeable lighting — they brighten up any corner and completely transform a room! Thank you again for your positive feedback. Kindest regards, Ella.

Posted 1 month ago

“Incredible table lamp! We now have four Pooky lamps in our house and people always comment how amazing they are. Bravo Pooky!”

Helpful Report

Posted 1 month ago

Hi Shaz, Thank you so much for your excellent review! We're delighted to hear you're loving your Pooky lamps — and even more thrilled that they’re getting compliments from your guests! Thank you for your feedback and continued support, it means the world! Warm wishes, Ella.

Posted 1 month ago

“Ordered two lampshades from Pooky. As with previous orders, delivery was almost instant, and the products were exactly as pictured on the website and excellent quality. Pooky has become our go-to source for excellent lighting”

Helpful Report

Posted 1 month ago

Hi Dan, Thank you so much for your kind words and continued support! We're thrilled to hear that your lampshades arrived quickly and lived up to your expectations. It means the world to us that Pooky has become your go-to for lighting — we look forward to helping you light up many more spaces! Best wishes, Ella.

Posted 1 month ago

“Beautiful lamp and love the handy remote that came with it. Very pretty to look at and thoroughly happy with it!”

Helpful Report

Posted 1 month ago

Hello Ruth, Thank you for your 5 star review! We are thrilled to hear that you are very happy with your new lamp! We appreciate you taking the time to leave us your positive feedback. Kind regards, Ella.

Posted 1 month ago

“Brilliant light. Easy to assemble looks great. Delivery very good. Extremely happy with my purchase.”

Helpful Report

Posted 1 month ago

Hello Marilyn, Thank you for your glowing review! We are so pleased to hear that your experience with Pooky has been an excellent one. We appreciate your positive feedback. Best wishes, Ella.

Posted 1 month ago

“Love my light switches. They look great. I not the bronze with brass. The switches are quite hard for installation in my old house with imperfect walls as you cannot secure it with a screw.”

Helpful Report

Posted 1 month ago

Hello Clare, Thank you so much for your review — we're thrilled to hear you love the look of your new switches! The bronze with brass is such a striking combination. We completely understand the challenges of installing in older properties, especially when walls aren't quite even. Your feedback is really helpful, and we'll be sure to pass it along to our product team. If there's anything we can do to assist or advise further, please don’t hesitate to get in touch at hello@pooky.com Kind regards, Ella.

Posted 1 month ago

Pooky is rated 4.9 based on 30,760 reviews