Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,365 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a lovely lampshade for my blue and white ceramic base - looks fun and modern! I”

Helpful Report

Posted 3 weeks ago

Hello Hilary, Thank you for your kind words! We are thrilled to hear our lampshades have brought a new life to your blue and white ceramic base! Enjoy! Best wishes, Ella.

Posted 1 week ago

“Great to visit the London showroom, what a fabulous site, so full of gorgeous ideas beautifully displayed. Bought 2 lampshades and really pleased with the speed of delivery and product.”

Helpful Report

Posted 3 weeks ago

Hello Sara, Thank you for your 5 star review. We are delighted to hear you have visited our London showroom - nothing beats seeing our lighting in person! We are pleased to hear your lampshades arrived quickly and safely. Thanks again! Best wishes, Ella.

Posted 1 week ago

“Beautiful, quality lamp shades. The colours are softer than appear and work perfect with our decor. I would highly recommend and definitely buy again from Pooky”

Helpful Report

Posted 3 weeks ago

Hello Andrew, Thank you for your lovely feedback. We are thrilled to hear that your new lampshades have been the perfect addition to your home. Thank you so much for the recommendation and we look forward to welcoming you back in the future. Kind regards, Ella.

Posted 1 week ago

“Love the lamp I bought, and so clever, no wiring and easy to charge. Will definitely think about buying again.”

Helpful Report

Posted 3 weeks ago

Hello Jane, Thank you for your kind words! We are thrilled to hear you love your new rechargeable light and we look forward to welcoming you back for more in the future! Best wishes, Ella.

Posted 1 week ago

“Excellent choice of light-shades at competitive prices.. Will certainly us Pooky again.”

Helpful Report

Posted 3 weeks ago

Hello Denise, Thank you for your 5 star feedback! We are delighted to hear that we have impressed you and that you will be back again in the future! Best wishes, Ella.

Posted 1 week ago

“I have ordered lights and lampshades from Pooky a number of times. I have never been disappointed either with the quality of service and delivery, or the quality of the products themselves. The lampshades I have just eceived are exactly what I was looking for, and exactly as described”

Helpful Report

Posted 3 weeks ago

Hello Patty, Thank you so much for your continued support and lovely feedback. We’re delighted to hear that every experience with us has met your expectations, from service and delivery through to the quality of the products. It’s especially great to know your new lampshades are exactly what you were looking for and as described. We really appreciate your loyalty and look forward to helping you again in the future. Kind regards, Ella.

Posted 1 week ago

“This is the second time I've bought from Pooky and once again I've received excellent customer service, fast delivery and beautiful products. The chandelier is absolutely stunning and fits our vaulted ceiling bedroom perfectly. I can't recommend Pooky enough and they've become my go to company for high quality and unusual lighting.”

Helpful Report

Posted 3 weeks ago

Hello Denise, Thank you so much for your kind words and for coming back to shop with us again. We’re delighted to hear that the Melvillous chandelier is such a perfect fit for your bedroom and that you’ve been pleased with both the service and delivery. It means a great deal to know we’ve become your go-to for lighting, and we really appreciate your recommendation. Best wishes, Ella.

Posted 1 week ago

“I recently ordered two table lamps and some ceiling lights from Pooky, and I couldn’t be happier. They are absolutely beautiful and have completely transformed the spaces they’re in. The quality and design are outstanding – I’ll definitely be ordering again!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for the 5 star review! We’re delighted to hear your new table lamps and ceiling lights have transformed your space and that you’re so happy with the quality and design. It’s wonderful to know they’ve made such an impact in your home. We really appreciate your support and look forward to helping you with your next lighting project! Warm regards, Ella.

Posted 1 week ago

“Fabulous lights and great designs. They have been perfect for us in a spare room with no electrics by the sides of the bed!!! Super fast delivery and great packaging. Loving the remote control and the ability to select the right amount of light with the dimmer. They would work equally well in any room of the house.”

Helpful Report

Posted 3 weeks ago

Hello Lindsay, Thank you so much for your great review. We’re delighted to hear your lights have been such a perfect solution for your spare room and that the remote control and dimming features are making things so convenient for you. It’s great to know they arrived quickly and safely, and that you’re enjoying both the design and functionality. We really appreciate your kind words and hope you continue to enjoy them throughout your home. Kind regards, Ella.

Posted 1 week ago

“A first visit to a Pooky store: the Gloucester shop selling their full range plus a section of seconds and sale items. A very welcoming store, and excellent service from Olga. We bought several items, new and seconds. The seconds were their apparently largely discontinued Papaya range of shades, which we like a lot. Please bring them back, Pooky! They are a necessary, clean, sharp balance to the more mumsy shades which, whilst no doubt popular, aren't our cup of tea. All in all a good trip, with friendly and helpful staff.”

Helpful Report

Posted 3 weeks ago

Hello Hugh, Thank you so much for your thoughtful review. We’re delighted to hear you enjoyed your first visit to our Gloucester store and that Olga looked after you so well—it’s lovely to know the team made you feel welcome. It’s great to hear you found some pieces you love, including items from the seconds and sale selection. We really appreciate your feedback on the Papaya range of shades too. Comments like yours are genuinely valuable and will be shared with our product team as we continually review past collections and customer favourites. We’re so pleased you had an enjoyable trip overall, and we hope to welcome you back again soon. Best wishes, Ella.

Posted 1 week ago

“I have enjoyed showing off my new acquired lamp, which gives me such joy in my dinning room. I have already one in my front room and it’s always admired by my friends. Really beautiful. Thank you”

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Posted 3 weeks ago

Hello Ana, Thank you for your lovely review. We love the Stucco paired with the Scarlet Stitches lampshade - a nice pop of contrasting colour. We are very pleased to hear that your Pooky lamps are getting admired by all of your friends and that they are bringing you joy every time you see them! How lovely! Best wishes, Ella.

Posted 1 week ago

“Dark navy Yoda lampshade arrived really quickly and looks great in our hall where it updates an old lamp base. Really pleased with it.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your awesome feedback! We love how a new lampshade can totally transform an older lamp base - and this is the perfect example! The Navy Yoda lampshade looks excellent here, a great choice. Best wishes, Ella.

Posted 1 week ago

“My go to for gorgeous light fittings”

Helpful Report

Posted 3 weeks ago

Hello Anna, Thank you for the 5 star review! We are delighted to hear that we are your 'go to' for all things lighting! That is music to our ears! Best wishes, Ella.

Posted 1 week ago

“I had been considering buying a Pooky lamp for my dining room/hall for some while and thought it a bit of a luxury. So glad I took the plunge - Tiny Trindle. Absolutely love this lamp. Great, because it’s a rechargeable. Looks good on my dining room table, dining room windowsill or hall table. Excellent quality. Also arrived in strong packaging well wrapped. Live it. Thank you Pooky.”

Helpful Report

Posted 3 weeks ago

Hello Linda, Thank you for your lovely feedback! We are thrilled to hear you finally took the plunge and ordered your first Pooky light! We are even more thrilled to hear that it didn't disappoint! We understand our products are an investment and it can take a while to choose the right one, but we believe you will be loving your new rechargeable table lamp for years to come! Thank you for shopping with us. Warm regards, Ella.

Posted 1 week ago

“Light arrived on time and was excellent quality Had a small issue it which was sorted straight away with excellent customer service”

Helpful Report

Posted 3 weeks ago

Hello Mark, Thank you for your positive feedback. We are delighted to hear your order arrived on time and that you enjoy the quality of our lights. We are glad to hear the small issue was dealt with quickly by our customer service team. Kind regards, Ella.

Posted 1 week ago

“A beautiful picture light which oozes class and elegance, so impressed and looking forward to finding a piece of art for beneath it.”

Helpful Report

Posted 3 weeks ago

Hello Louisa, Thank you for your fabulous review! We are pleased to hear you find our picture lights classy and elegant! We hope you have a joyful experience choosing the perfect piece of artwork to finish the desired look. Best wishes, Ella.

Posted 1 week ago

“Great products but poor customer service. Sent an urgent email two days ago and am still waiting for a response. Also, £6 charge to return products in a sale which they will then sell at a higher price; go figure?!”

Helpful Report

Posted 3 weeks ago

Hello Ian, Thank you for your honest review. We are very sorry that you have not had a good experience this time around. It appears there was an email response sent to you on the 9/4/2026. We understand this will have been too late, however typically when a new response comes through to our mailbox, this can cause the email to go back to the bottom of the list as we work in chronological order. A member of the customer service team tried to call you and left a voicemail as the email we sent you had bounced. Our spring sale ended on the 7th of April and all items which were in the promotion returned to full price, however our customer service team were ready to honour you the discount. Please feel free to reach out to our customer service team again who will be happy to help: 020 7351 3003. Best wishes, Ella.

Posted 1 week ago

“Lovely quality as always from Pooky”

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Posted 3 weeks ago

Hello Cassie, Thank you for your lovely 5 star review! We appreciate you taking the time to leave us great feedback. Best wishes, Ella.

Posted 1 week ago

“Always loved the lamp bases and shades from pooky, especilly the rechargeable options. Absolutely love my wall fittings and shades purchased recently. Very good quality and lots of variety.”

Helpful Report

Posted 3 weeks ago

Hello Sophie, Thank you so much for your lovely feedback. We’re delighted to hear how much you’re enjoying your lamp bases, shades, and especially the rechargeable lamps and wall fittings. We really appreciate your support and hope you continue to find pieces you love for your home. Kind regards, Ella.

Posted 1 week ago

“I am really pleased with my Anetta larger table lamp. The delivery was very quick and the lamp looks very stylish. Second time I have purchased from Pooky. Would definitely purchase from them again.”

Helpful Report

Posted 3 weeks ago

Hello J, Thank you for your great review. We are pleased to hear you have been delighted with your new addition - the Anetta is a fabulous choice! We hope you continue to enjoy your Pooky lights and we look forward to seeing what you choose next! Best wishes, Ella.

Posted 1 week ago

Pooky is rated 4.9 based on 31,365 reviews