Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,393 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful wall lighs and very unusual. A part was missing from the package but one telephone call to customer services and this was rectified. Will definitely be using Pooky in the future and will be recommending to friends and family - says it all really!”

Helpful Report

Posted 11 months ago

Hi Denise, Thank you so much for your fantastic review! We're thrilled to hear that you love the beautiful and unusual wall lights. It's great to know that our customer service team was able to resolve the missing part issue swiftly. Your recommendation to friends and family means a lot to us! Warmest regards, Em

Posted 10 months ago

“I have ordered many Pooky products over the years and I think the quality of the fittings has degraded. Pooky have been helpful in replacing items but in last few months I’ve had 3 fittings that have needed total replacement due to manufacturing faults. Whilst I’m grateful that these items have been replaced it has come at the cost of me having to get an electrician to remove and replace so it’s been expensive”

Helpful Report

Posted 11 months ago

Hi Louise, Thank you for your honest feedback. We’re sorry to hear about the recent issues you’ve encountered with the fittings. It’s great to know that our team was able to assist you with replacements when they were needed. We’re continually working on improving our products and appreciate your long-standing support. If there’s anything further we can do to help, please don’t hesitate to reach out. Warm regards, Em

Posted 10 months ago

“Our new Pooky lights are beautiful! The marble florette bases are elegant and feel really substantial, and the rechargeable cells are so easy to use! We're not sure we like the gold remote covers though...a choice of colours would have been amazing!”

Helpful Report

Posted 11 months ago

Hi Jetta, Thank you for your fantastic review! We're thrilled to hear that you find the marble bases elegant and substantial, and that the rechargeable cells are easy to use. We appreciate your feedback regarding the gold remote covers and will certainly take it into consideration for the future. Your insights are invaluable to us! Warm regards, Em

Posted 10 months ago

“I am really happy with my lovely lamp shade and the lamp and shade that I bought just recently from Pooky. The staff were very helpful. Delivery was quick and beautifully and carefully packaged. They are lovely items”

Helpful Report

Posted 11 months ago

Hi Sarah, Thank you for your lovely review! We’re so pleased to hear that you’re happy with your lamp and shade, and that our team could assist you. It’s wonderful to know that your items arrived quickly and beautifully packaged. Your support truly brightens our day! Warm wishes, Em

Posted 10 months ago

“This shade is absolutely stunning. I bought to go on a small Morecroft Lamp. I love it. I have bought a few shades from you. They are all Matthew Williamson. I love the colours. Photos below.”

Helpful Report

Posted 11 months ago

Hi Annemarie, Thank you for your lovely review! We're so glad to hear that you find the shade stunning and that it complements your Lamp beautifully. It's fantastic to know how much you love our Matthew Williamson shades and their vibrant colours. We truly appreciate your continued support! Warm wishes, Em

Posted 10 months ago

“Yet again Pooky have delivered speedily with excellent packaging and another room has been transformed with a beautiful Pooky Ikat lampshade. Thank you. JARDINE Moore Fabrics”

Helpful Report

Posted 11 months ago

Hi Helena, Thank you for your wonderful review! We’re delighted to hear that your new Pooky Ikat lampshade has transformed your space beautifully. It's always great to know our speedy service and careful packaging make a difference for our customers. Your support truly means a lot to us! Warm regards, Em

Posted 10 months ago

“As ever, efficient service and fast delivery. V high spec wall lights. Standard as high as ever . Many thanks.”

Helpful Report

Posted 11 months ago

Hi Marion, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our efficient service and fast delivery, and that our wall lights continue to meet your high standards. Your support means everything to us! Warm regards, Em

Posted 10 months ago

“Gorgeous lampstand- I needed something that complemented both an Emma Shipley snow leopard lampshade AND a Star Trek/sci-fi vibe work table. Not an easy ask, but Pooky came up with the goods!”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you for your wonderful review! We're thrilled to hear that our lampstand has perfectly complemented your sci-fi vibe work table. It’s always our goal to provide pieces that bring uniqueness to your space! Warm wishes, Em

Posted 11 months ago

“Love 🥰 My go to! even though I can only really afford the sale items, I would rather wait ! The quality is beyond words ! Love 🥰 is an understatement!!”

Helpful Report

Posted 11 months ago

Hi Lisa, Thank you so much for your heartfelt review! We’re over the moon to hear that Pooky is your go-to and that you appreciate the quality of our products! Waiting for the sale items definitely pays off, and your support means the world to us! Warm wishes, Em

Posted 11 months ago

“Really happy with my 2 rechargeable lamps for my hallway and a lampshade for an existing lamp. Super quick delivery and beautifully packaged. Couldn’t be happier.”

Helpful Report

Posted 11 months ago

Hi Sara, Thank you for your amazing review! We’re delighted to hear that you’re happy with your rechargeable lamps and lampshade, and that everything arrived quickly and beautifully packaged. Your happiness is what we strive for! Warm regards, Em

Posted 11 months ago

“Lovely lampshade exactly as described and delivered very quickly and very well packed.”

Helpful Report

Posted 11 months ago

Hi Jill, Thank you for your fantastic review! We're so pleased to hear that you love your new lampshade and that it arrived quickly and safely. Your support means so much to us! Warm regards, Em

Posted 11 months ago

“Beautiful marble rechargeable lamps. So pleased, they are great quality and solid. Easy to assemble and so effective as bedside lights.”

Helpful Report

Posted 11 months ago

Hi Anne, Thank you for your wonderful review! We're thrilled to hear that you love your new marble rechargeable lamps and that they add both quality and style to your bedside. Your satisfaction is our top priority! Warm regards, Em

Posted 11 months ago

“I've bought from Pooky previously and raved about the lamp ( the Lucy 'cabbage lamp.) But this one is a definite thumbs down. The cleverly named ' genesis' rechargeable unit is nowhere near good enough. It lasted only 3 hours an evening for 3 nights before needing a re-charge. Bear in mind it takes 5 hours to re-charge you have to be constantly thinking when you'll next want to switch it on. So any ad hoc use is out of the question. Added to this the unit has a life of two years and then has to be replaced. I won't be buying another and I certainly won't be recommending it.”

Helpful Report

Posted 11 months ago

Hi Victor, Thank you for taking the time to share your feedback. I’m sorry to hear that the Genesis rechargeable cell hasn’t met your expectations. We appreciate your loyalty from your previous purchase and understand how frustrating battery life and recharging times can be. As mentioned on the website, our Genesis Cells should last 9-17 hours, depending on the brightness of the bulb. If the lamp does not meet your requirements, then we are happy to issue a return and a full refund once the item is sent back to us. If you have any questions, please do not hesitate to get in touch. Warm regards, Em

Posted 11 months ago

“Excellent as with all our purchases very pleased”

Helpful Report

Posted 11 months ago

Hi Alan, Thank you for your lovely feedback! We're so glad to hear you're pleased with your recent purchases. Your satisfaction means the world to us! Warm regards, Em

Posted 11 months ago

“Well! I always thought a lampshade was, well, just a lampshade. How wrong can one be? My first time Pooky order was a revelation! My new lampshades are totally gorgeous - a real feast for the eyes! As for my Phileas lamp, he is simply stunning, a very clever, good looking little chap!”

Helpful Report

Posted 11 months ago

Hi Sue, Thank you for your delightful review! We’re thrilled to hear that your first experience with Pooky has opened your eyes to the beauty of our lampshades and that your Phileas has found a special place in your home. Your kind words truly brighten our day! Warm wishes, Em

Posted 11 months ago

“Lovely and bright”

Helpful Report

Posted 11 months ago

Hi Juliejouls, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Warm wishes, Em

Posted 11 months ago

“Always reliable, great product, brilliant customer service, difficult to resist.”

Helpful Report

Posted 11 months ago

Hi Rebecca, Thank you so much for your fabulous review! We’re delighted to hear that you find our products reliable and our customer service brilliant. It’s always a pleasure to know that our lighting is hard to resist! Warm wishes, Em

Posted 11 months ago

“Stunning, quality lighting which I always feel confident specifying for my interior design projects. Thanks Pooky!”

Helpful Report

Posted 11 months ago

Hi Katie, Thank you so much for your wonderful review! We’re thrilled to hear that you find our lighting stunning and of high quality. It’s fantastic to know that you feel confident specifying our products for your interior design projects! Warm wishes, Em

Posted 11 months ago

“Very prompt delivery that was well-packaged. Rechargeable Karnak lamp - stylish & easy to use. It lights up with ambience.”

Helpful Report

Posted 11 months ago

Hi Kathryn, Thank you for your lovely review! We’re delighted to hear that your Karnak lamp arrived promptly and is adding the right ambience to your space. It’s great to know that you find it stylish and easy to use! Warm regards, Em

Posted 11 months ago

“I have purchased a number of Pooky lamps and lampshades over the last 10 years or so. Most recent purchase of 2 Pooky Twinky rechargeable table lamps will join 2 previously purchased Twinkies and 2 Scoons. Never disappointed, excellent customer service and products are of high quality.”

Helpful Report

Posted 11 months ago

Hi Gill, Thank you for your fantastic review! We’re thrilled to hear that you’ve loved our Pooky lamps and lampshades over the years. It’s wonderful to know that our customer service and product quality have consistently met your expectations – that truly means a lot to us! Warm regards, Em

Posted 11 months ago

Pooky is rated 4.9 based on 31,393 reviews