Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully made and extremely quick delivery. The perfect combination for the perfect lamps. So very happy with my Pooky purchase.”

Pooky 5 star review on 20th February 2024

Helpful Report

Posted 1 year ago

Hi Neal, Your satisfaction means the world to us, and we are delighted to hear that your Pooky lamps have brought you joy. Should you need any further assistance or have any questions, please don't hesitate to reach out. Thanks for choosing Pooky, and we hope to serve you again in the future! Best wishes, Mara

Posted 1 year ago

“Great service, quick delivery and amazing quality”

Helpful Report

Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Fast delivery, great products”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Lovely lampshade, good quality exactly what I wanted and the delivery was fast.”

Helpful Report

Posted 1 year ago

Hi Rosemary, We truly appreciate your kind words and are thrilled to hear that you found our lampshade lovely and of good quality. We strive to provide our customers with exactly what they desire, and we are delighted that we could meet your expectations. Additionally, we are delighted that the delivery was swift, ensuring that you could enjoy your new lampshade in no time. Thank you. Best wishes, Mara

Posted 1 year ago

“By far the easiest website to use for matching lamps and shades. I loved being able to see a visual of the combination I selected. Adore my new bedside lamp”

Helpful Report

Posted 1 year ago

Hi Jessica, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 1 year ago

“Pooky are always ahead of the curve with design and right on the button with colours and materials. An invaluable port of call when sourcing for clients and the service is excellent too.”

Helpful Report

Posted 1 year ago

Hi Alie, At Pooky, we strive to provide an invaluable resource for sourcing products for clients, and we are delighted that you find our service excellent. Your satisfaction is our utmost priority, and we will continue to go above and beyond to meet your expectations. Thank you. Best wishes, Mara

Posted 1 year ago

“I’ve used Pooky for several lights in my home and they’re always well designed, high quality, and arrive speedily. When I had to return the last fitting I ordered as it was a little large, the returns process was quick, easy, and free. I’ve since received a slightly smaller version of the pendant light I ordered, and it looks great, as always!”

Helpful Report

Posted 1 year ago

Hi Ashley, We are thrilled to hear that you have consistently found our lights to be well-designed, high quality, and delivered promptly. Your satisfaction is our top priority, and we are delighted to know that we have been able to meet your expectations. We also want to express our gratitude for your understanding during the returns process. It's great to hear that our team was able to assist you quickly and efficiently, making the experience hassle-free and, most importantly, free of charge. Thank you for choosing Pooky. Best wishes, Mara

Posted 1 year ago

“My second purchase from Pooky. The quality and finish is great. The colours are fabulous. Very pleased.”

Helpful Report

Posted 1 year ago

Hi Phil, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“Create website, product range and service.”

Helpful Report

Posted 1 year ago

Hi Matthew, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Great quality and great customer service!”

Helpful Report

Posted 1 year ago

Hi Tiago, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Honestly, I just”

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Posted 1 year ago

Hi Jennifer, We are so happy to know you love your lights so much that you are actually speechless! Thank you so much for choosing us to light up your home and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Absolutely brilliant company! Great selection of lights and shades and very quick delivery- highly recommend.”

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Posted 1 year ago

Hi Henrietta, We truly appreciate your support and are thrilled to hear that you found our company absolutely brilliant. It's wonderful to know that our selection of lights and shades met your expectations. We're delighted that our quick delivery service left a positive impression on you. We strive to ensure that our customers receive their orders promptly, and it's fantastic to hear that we met your needs in this regard. Thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Love the lights from Pooky, this one was no exception.”

Helpful Report

Posted 1 year ago

Hi Elinor, We strive to create unique and mesmerizing lighting pieces that add a touch of magic to any space. Your kind words reaffirm our commitment to quality and innovation. Thank you once again for your support. It was a pleasure serving you, and we hope to have the opportunity to delight you with more stunning lighting designs in the future. Best wishes, Mara

Posted 1 year ago

“I searched the internet to find the perfect lampshade that I had in my mind. Pooky had a huge range of lampshades that were very on trend. I eventually had at least 4 lampshades that all fitted my vision. When they arrived I was delighted with all of them and they were such good quality. I chose the one that best matched my colour scheme and returned the others. It was incredibly easy to do so. In fact I did so the same day.”

Helpful Report

Posted 1 year ago

Hi Noreen, It's wonderful to know that our wide range of lampshades met your expectations and were exactly what you had in mind. We pride ourselves on offering trendy and high-quality products that our customers will love. We're glad that you were delighted with all the lampshades you ordered and found the one that perfectly matched your color scheme. Our easy return process is designed to make it convenient for our customers, and we're pleased to hear that you found it incredibly easy to return the additional lampshades on the same day. Thank you! Best wishes, Mara

Posted 1 year ago

“Very pretty lampshade! So cute and suits my bedside table perfectly. Great quality product.”

Pooky 5 star review on 19th February 2024

Helpful Report

Posted 1 year ago

Hi Sarvat, We are delighted to hear that you find the lampshade very pretty and cute, and that it suits your bedside table perfectly. We couldn't agree more! We take great pride in producing high-quality products, and knowing that you are satisfied with Pooky is truly gratifying. Your continued loyalty as a customer means the world to us, and we are grateful for your ongoing support. Thank you! Best wishes, Mara

Posted 1 year ago

“Great customer service, fast delivery, and beautiful products. Pooky are perfect. Thanks.”

Helpful Report

Posted 1 year ago

Hi Lynne, We couldn't be happier to know that you found our customer service to be great, and that our delivery was fast and efficient. We take pride in providing beautiful products and ensuring our customers are satisfied. We're overjoyed that Pooky has been perfect for you! Your loyalty as a customer means the world to us, and we will continue to strive to exceed your expectations with our products and services. Thank you for being such a valued customer and for your kind words. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“What a fantastic company! Quirky, original designs; super-fast delivery and unbelievable customer service make dealing with Pooky a real pleasure.”

Helpful Report

Posted 1 year ago

Hi John, We greatly appreciate your kind words and are delighted to hear that you found our designs to be quirky and original. It brings us joy to know that our super-fast delivery and unbelievable customer service added to your positive experience with Pooky. We are grateful for your support and the pleasure is truly ours. Best wishes, Mara

Posted 1 year ago

“Lovely lampshade, speedy delivery and beautifully made0.”

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Posted 1 year ago

Hi there, Chloe, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 1 year ago

“excellent, speedy service with good communication. Excellent product.”

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Posted 1 year ago

Hi Rebecca, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Ordered online easily. Delivery was prompt and made in advised timeslot.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews