Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,744 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 9th September 2026

Izabela T

Pooky 5 star review on 8th September 2026

Alan G

Pooky 5 star review on 6th September 2026

Xin Z

5982

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and service. The lights are good quality and give a warm soft light and the contemporary look that we were after.. Would certainly recommend them.”

Pooky 5 star review on 14th December 2023

Helpful Report

Posted 2 years ago

Madeline, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Beautiful wall lights!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful light, well packaged and arrived promptly!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great service start to finish.”

Helpful Report

Posted 2 years ago

Hi Alexander, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“A perfect lamp, well made, stylish and very speedy delivery!”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 2 years ago

“This is my fifth purchase from Pooky, I love them all but my latest Phileas rechargeable in antique bronze with a Matthew Williamson 14cm tapered shade in pink Ikat is just beyond fabulous. I have had so many lovely comments. It has brought my whole living room at Christmas together. Thank you Pooky, I shall be looking carefully for my 6th lamp in the new year. The packaging is so secure and thoughtfully done. Amazing.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“Great service Always very helpful”

Helpful Report

Posted 2 years ago

Hi Fiona, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Delighted with my new Pooky light shade. Perfect for my daughters bedroom. Order arrived quickly and well packaged”

Helpful Report

Posted 2 years ago

Catherine, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Not the cheapest but a great range and we love our simple ‘cecilia’ shades and glass cupolas - the option to add fittings is also really useful.”

Helpful Report

Posted 2 years ago

Nicola, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshade - colours just as shown on website. Love it!”

Helpful Report

Posted 2 years ago

Hi Tim, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“We had a few problems with the light fittings we ordered but Pooky were very good at allowing returns and sorting the problems. Customer service was very good. Delivery on the second order took some time but they did update us that it would be late due to the Christmas rush.”

Helpful Report

Posted 2 years ago

Tony, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Excellent service easy returns good quality lamp shades and great to deal with”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Great quality”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely product, great packaging and speedy service. What's not to like?! Thank you.”

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Posted 2 years ago

Samantha, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“I bought 2 candle holders plus candles as Christmas presents for a friend and a relative. Delivery was quick and easy and hopefully, the recipients will be delighted when they open their parcels.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Good quality but overpriced”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“The light is beautiful”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Lovely lights and shades promptly delivered. Obviously on a mission to light up the world of interiors.”

Helpful Report

Posted 2 years ago

Hi Suzanne, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“I have bought some lamps, lampshades and wall lights and I am delighted with them all. I recommend Pooky to all my friends.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Love Pooky lamps and shades!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,744 reviews