Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, great quality product. The lights look excellent in our new kitchen/ diner.”

Helpful Report

Posted 1 year ago

Hi there, We genuinely appreciate your support and are thrilled to hear that you are enjoying our product. We are delighted that the lights have added a touch of excellence to your new kitchen/diner. Your compliment about the fast delivery and great quality means a lot to us. Feel free to reach out if there is anything else we can assist you with. Have a wonderful day! Best wishes, Mara

Posted 1 year ago

“Such good quality and really good value. Well packaged and no unnecessary plastic packaging either 🌿”

Helpful Report

Posted 1 year ago

Hi Danni, We are overjoyed to hear that you find our products to be of such good quality and value. It's wonderful to know that you appreciated our commitment to sustainable packaging as well, with no unnecessary plastic. Your kind words truly encourage us to continue delivering the best products and service to our valued customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“Love my new Stucco table lamp 😍”

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Posted 1 year ago

Hi there, It means the world to us that you are satisfied with your purchase. If you ever need any assistance or have further questions, please don't hesitate to reach out. Thank you so much for leaving such a wonderful review and hope you enjoy your beautiful lamp! Best wishes, Mara

Posted 1 year ago

“Brilliant! Great products, price points and customer service”

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Posted 1 year ago

Hi Jennifer, We truly appreciate your kind words and support. It makes us ecstatic to know that you find our products, price points, and customer service brilliant! We are grateful to have you as a loyal customer. Thank you for choosing Pooky, and we can't wait to serve you again in the future. Best wishes, Mara

Posted 1 year ago

“Pooky have such a great selection of lamps and accessories, I have purchased lamps , shades and mirrors from them and have always been extremely pleased with the products and service received.”

Helpful Report

Posted 1 year ago

Dear Trudi, We truly appreciate your kind words and continuous support. It means the world to us to know that you are consistently pleased with our selection of lamps and accessories, as well as our service. Your loyalty as a customer means a lot to us, and we are grateful for every purchase you have made, from lamps to shades and mirrors. We strive to provide nothing but the best product quality and customer service, and your positive feedback motivates us to keep up the good work. Thank you! Best wishes, Mara

Posted 1 year ago

“I love Pooky lights, but was slightly disappointed that there wasn't the option to buy a physical gift card; an email isn't as exciting to open for a birthday. I also would have liked the option to input the amount that I was happy to spend instead of being tied to set amounts of £25, £50 etc.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4-star rating and your review of Pooky Lights! We truly appreciate your feedback. We understand your disappointment regarding the lack of a physical gift card option. We try to be as environmentally friendly as possible which means we tend to lean towards a virtual option. Additionally, we appreciate your suggestion for the option to input the amount you are willing to spend, rather than being limited to set amounts. This is a great idea, and we will definitely take it into account as we continue to improve our services and offerings. Thank you for sharing your thoughts with us. We value your feedback and hope to exceed your expectations in the future. If you have any further suggestions or questions, please don't hesitate to reach out to us. Best wishes, Mara

Posted 1 year ago

“Interesting lighting for interesting people.”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you! At Pooky, our mission is to provide interesting lighting for interesting people. We take pride in curating a diverse range of lighting options to add ambiance and style to your spaces. We are thrilled that you resonate with our unique designs and exceptional quality. We look forward to serving you in the future and illuminating your living spaces with our remarkable lighting solutions. Best wishes, Mara

Posted 1 year ago

“Cute lamp. Perfect for a corner that needed light to create atmosphere”

Helpful Report

Posted 1 year ago

Hi Annie, We absolutely adore your thoughtful review and we couldn't be happier to hear that Pooky is creating a charming atmosphere for your corner. We appreciative your feedback and can not to see you again. Thank you, Annie! Best wishes, Mara

Posted 1 year ago

“Extremely efficient with everything including communication nd delivery timings.”

Helpful Report

Posted 1 year ago

Hi Jenny, We're thrilled to hear that you found our service extremely efficient, including our communication and delivery timings. Thank you so much for choosing Pooky to light up your home. Best wishes, Mara

Posted 1 year ago

“Lovely lampshades! Yet, I think the company should entourage customers from the UE by paying the heavy custom duties... Unfortunately the price of the products, plus the shipment.cost, plus the.import duties make these lovely products inaccessibile!”

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Posted 1 year ago

“I love my new Pooky rechargeable lamps - they are perfect for places where you haven’t got an electric socket and you don’t want to have a trailing flex!”

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Posted 1 year ago

Hi Jenny, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“I ordered the 30cm scalloped straight empire shade in blue sky linen as a present for my daughter as she has had her eye on it for a while! She absolutely loves it. The quality is excellent (well worth the money) I was unsure exactly which one to buy and the customer service was superb , advising me which one would be best for the lamp stand. I love the feature that you can virtually try all the shades on the bases, it's really useful. delivery was very fast, all in all I am absolutely delighted and have set the standard for all future presents!”

Helpful Report

Posted 1 year ago

Hi Michelle, We are thrilled to hear that your daughter loves the 30cm scalloped straight empire shade in blue sky linen. Our team is dedicated to providing excellent customer service and we are glad we could assist you in choosing the perfect shade for your lamp stand. We're glad to know that you found our virtual try-on feature useful. It's always delightful for us to receive such positive feedback. We appreciate your kind words and hope that Pooky has set a high standard for all future presents! Best wishes, Mara

Posted 1 year ago

“Great products, reasonably priced and speedy customer service!”

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Posted 1 year ago

Hi Helen, We are thrilled to hear that you are enjoying our products. Great products, reasonably priced, and speedy customer service are at the heart of what we do, and we are delighted to know that we have met your expectations. Best wishes, Mara

Posted 1 year ago

“Speedy delivery - product looks absolutely fantastic in my living room. I won't hesitate to use Pooky again, really pleased.”

Helpful Report

Posted 1 year ago

Hi Alex Your satisfaction means the world to us, and we truly appreciate your kind words and support. It's fantastic to hear that you won't hesitate to use Pooky again in the future. We can't wait to serve you again! Thank you for choosing Pooky and for taking the time to share your positive experience with us. We hope to continue providing you with exceptional products and service. Best wishes, Mara

Posted 1 year ago

“If you're searching for the epitome of sophistication and charm to illuminate your living space, look no further than Pooky! I've scoured countless online shops in pursuit of the perfect lighting solution, and none have shone quite as brightly as Pooky. First and foremost, let's talk choices. From contemporary chic to timeless classics, their collection of lights and lampshades is an absolute feast for the eyes. Whether you're seeking a statement pendant to dazzle guests in your foyer or a delicate bedside lamp to imbue your sanctuary with a warm glow, Pooky boasts an impressive array of options to suit every taste and style. Now, let's delve into the heart of the matter: quality. Rest assured, discerning shoppers, for Pooky spares no expense when it comes to crafting pieces of unparalleled excellence. Each fixture exudes an air of craftsmanship that's second to none, meticulously crafted using only the finest materials. Of course, no review would be complete without a nod to customer service, and in this regard, Pooky truly shines. From the moment you set foot (virtually, of course) in their online store, you're greeted with a sense of warmth and hospitality that's as refreshing as it is genuine. Their team of knowledgeable experts is on hand to guide you through the selection process, offering invaluable advice and recommendations tailored to your specific needs. In conclusion, Pooky has undoubtedly earned its rightful place as a beacon of excellence in the realm of online lighting and lampshade shops. With an unparalleled selection, uncompromising quality, and unwavering commitment to customer satisfaction, they've set the standard for what it means to illuminate your home with style and grace. So go ahead, don't hesitate to shine bright with Pooky.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you so much for your glowing 5-star review of Pooky! We are thrilled to hear that you found our lighting solutions to be the epitome of sophistication and charm for your living space and are truly blown away by your feedback. We take great pride in curating a collection of lights and lampshades that encompass contemporary chic and timeless classics, ensuring that there is something for everyone's taste and style. Our goal is to provide you with the perfect lighting options that will dazzle your guests or create a warm sanctuary in your home. Moreover, we truly believe in delivering pieces of unparalleled excellence, crafted with meticulous attention to detail and using only the finest materials. Quality is of utmost importance to us, and we are delighted that you have found our fixtures to exude an air of craftsmanship like no other. Lastly, we cannot thank you enough for acknowledging our exceptional customer service. We always strive to create a warm and genuine shopping experience for our customers, and our knowledgeable experts are here to offer personalized advice and recommendations tailored to your needs. Your review truly encapsulates the essence of what Pooky represents - an unparalleled selection, uncompromising quality, and a commitment to customer satisfaction. We are so happy to have exceeded your expectations. Thank you once again for your support, and we look forward to serving you in the future. Best wishes, Mara

Posted 1 year ago

“Excellent web page which made selecting the items easy. Very swift delivery.”

Helpful Report

Posted 1 year ago

Hi Ida, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“What a D-Light!!”

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Posted 1 year ago

Hi there, We couldn't agree more with your review! We strive to provide a delightful experience to all our customers, and we're thrilled that Pooky was able to bring some D-Light into your life. We hope to have the pleasure of serving you again soon. Thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Really lovely to look at, easy to set up and use. A beautiful light.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much, Michelle, for your fantastic 5-star rating of Pooky! We truly appreciate your kind words and are delighted to hear that you found Pooky to be really lovely to look at, easy to set up and use. It's always great to know that our customers are satisfied with their purchase, and we're thrilled that you think Pooky is a beautiful light. Thank you again for your support, and please don't hesitate to reach out if you have any further questions or feedback. Best wishes, Mara

Posted 1 year ago

“Excellent service from Pooky lights. Extremely pleased with my rechargeable light. Chic & gorgeous”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for leaving such a wonderful review - We appreciate your loyalty as a customer and we are delighted to have you as part of the Pooky family. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We aim to continue providing you with exceptional service and stunning lighting options. Best wishes, Mara

Posted 1 year ago

“Great choice of stylish lights that are of very good quality. Easy ordering and quick delivery.”

Helpful Report

Posted 1 year ago

Hi there, We are glad to hear that you found the ordering process easy and that your delivery was quick. Making our customers' shopping experience hassle-free is our utmost priority. We greatly appreciate your loyalty as a customer and we are truly grateful for your support. Please don't hesitate to reach out to us if you ever need any assistance or have any further queries. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews