Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,214 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5869

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely thrilled with our plug in wall lights we chose the plaster pink shades and they are beautiful.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. We hope you love your new plug in wall lights! Best Wishes, Emmy

Posted 1 year ago

“Unfortunately the glass pendant shades delivered were not suitable . One had a chip on the rim and visible air bubbles. The design of the knurled screws on the ceiling rose did not fully seat down therefore exposing the screw thread which was unslightly . I was very disappointed as I had high hopes for the product . I have returned order back to Pooky for a refund.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you so much for getting in touch with your feedback. We are sorry to hear that your items have had some issues. All of our glass shades are hand blown, so as a result they may have some small bubbles and chips in them from time to time. If this happens we are more than happy to organise for a replacement shade to be sent out to customers. As you have decided to return the items for a refund, we will issue the refund when we receive the items back to us. If there is anything we can assist with in the meantime, please send an email over to hello@pooky.com and the team can assist you further. Best Wishes, Emmy

Posted 1 year ago

“Lovely lamps . Very useful.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Happy recipients of the gift vouchers!”

Helpful Report

Posted 1 year ago

Thank you for making the time to leave a review. We are so glad you are happy with your vouchers, and we hope you love your new Pooky purchases! Best Wishes, Emmy

Posted 1 year ago

“Lovely choice of lamps and shades. Very pleased with quality and style of lampshades purchased.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new lampshades, and I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Fabulous website - being able to match shades and bases is brilliant. Easy returns too - will certainly use again especially with the new wireless lights just launched”

Helpful Report

Posted 1 year ago

Sarah, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are glad you love our new range of rechargeables, and we can't wait to see your next Pooky purchase! Best Wishes, Emmy

Posted 1 year ago

“Absolutely stunning, I always buy my lamps from Pooky, such a wide selection, excellent quality, value and speedy delivery, highly recommend”

Helpful Report

Posted 1 year ago

Such a lovely lamp and shade combination! We are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated. Best Wishes, Emmy

Posted 1 year ago

“A brilliant range of lighting. The ability to see all lamp bases, with ANY SHADE is fantastic. I ordered a lamp base and shade. It was easy, and was delivered quickly. It looks amazing, Thanks you!”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you so much for your feedback, we are pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers choose the perfect shade, and we are so glad that this has helped. We are thrilled that you love your new items, and have enjoyed your Pooky experience! Best Wishes, Emmy

Posted 1 year ago

“Absolutely love my lights. They are beautifully made and arrived within a few days or ordering. Would definitely recommend Pooky”

Helpful Report

Posted 1 year ago

Alison, thank you so much for getting in touch with your feedback. We are so glad that you love your new lights, and have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“The light looks beautiful in the high ceiling, dimmer function is great giving soft ambience when needed. Purchase and delivery were effortless, light arrived very well packed. Would highly recommend pooky lighting.”

Helpful Report

Posted 1 year ago

Hi Ginnette, The Stella is such a lovely choice of pendant in this space. We are very pleased to hear that you are happy with your Pooky purchase, thank you for letting us know! Best Wishes, Emmy

Posted 1 year ago

“Simply the best lighting available. My house looks like Pooky showroom. I wouldn’t consider shopping elsewhere !”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad you love your Pooky items. It is always great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“We love our new colourful lampshade from Pooky which is fun and elegant”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new Pooky shade, I am sure it has made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Beautiful product, well packaged and speedily despatched.”

Helpful Report

Posted 1 year ago

Sharon, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“We have had several items from this company and have always been pleased with the quality and delivery of their products”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is always great to hear from our happy customers, so thank you for making the time. We look forward to see your next Pooky purchase! Best Wishes, Emmy

Posted 1 year ago

“Pooky promptly changed my address after I accidentally entered the wrong address. The pendants and light fittings are beautiful. The only negative being one of the bulbs for the large pendant was broken on arrival. I hope it can be replaced.”

Helpful Report

Posted 1 year ago

John, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. I am sorry to hear that one of your bulbs has arrived broken. Please send an email over to hello@pooky.com with your order number explaining this and we can get a new bulb dispatched as soon as possible for you! Best Wishes, Emmy

Posted 1 year ago

“Excellent service and we were really pleased with the quality of the product (pendant light)”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Not such great quality unfortunately - from the photos on the website I was expecting something less « made in china » ! The overall look is ok if you don’t look too closely but details are appalling - packaging is cheap and one of the bulbs arrived broken :( not a great fit for me”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback regarding your recent order, and we are sorry to hear about the issues you have had. I have had a look on our system and I can't see that you have contacted us regarding this. Please do send an email over to hello@pooky.com with some photos of the issues mentioned, and the team can have a look at this and we will try and get this resolved as soon as possible for you. We can of course replace or refund the damaged bulb as well for you. My apologies again, and the team we can investigate the issues mentioned further for you once you have sent over the photos. Best Wishes, Emmy

Posted 1 year ago

“Great lamp ideal for bedside table”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“I always get great service from Pooky and the lamp shades are a very high quality. They are my go to for any lampshades”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products, and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“This is such a great company with fantastic quality and individual products and amazing delivery times. Very happy with my purchases (2 lamps, 2 card lamp shades, 1 wicker shade)”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchases, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 31,214 reviews