Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect for living room”

Helpful Report

Posted 1 year ago

Hi Sian, We're delighted to learn that Pooky is "Perfect for living room" in your experience. It's wonderful to know that our product has perfectly complemented your living room decor. Thank you once again for your kind words and for being a valued member of the Pooky family. Best wishes, Mara

Posted 1 year ago

“I have often admired Pooky lampshades in the homes of friends so when I needed a light for a tricky area in our barn. Lo and behold, a photo of a fabulous, dramatic chandelier in a barn gave me an idea I would never have thought of. It looks amazing and Pooky support team were very helpful.”

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Posted 1 year ago

Hi Sue, Your kind words about our fabulous chandelier and the helpfulness of our support team have truly made our day. It brings us joy to know that you had a fantastic experience with us. We also wanted to mention that we are thrilled to hear you had often admired Pooky lampshades in the homes of your friends. It's always a delight to know that our products leave a lasting impression and inspire new ideas in our customers. Thank you and we hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“I love the lamp and the suggested shade fits perfectly.”

Helpful Report

Posted 1 year ago

Hi Steph, Thank you so much for taking the time to leave us a 5-star rating for Pooky! We truly appreciate your kind words and support. It brings us great joy to hear that you love the lamp and that the suggested shade fits perfectly. Your satisfaction means the world to us! If you have any further questions or need any assistance, please don't hesitate to reach out. We're always here to help. Thank you again for choosing Pooky and for your wonderful review! Best wishes, Mara

Posted 1 year ago

“Beautiful lamps. Very quick delivery.”

Helpful Report

Posted 1 year ago

Hi Ben, We sincerely appreciate your support and are thrilled to hear that you are enjoying our beautiful lamps. We also take pride in our quick delivery service to ensure your satisfaction. Thank you once again for choosing Pooky, and we hope to have the opportunity to serve you with our exceptional products and service in the future! Best wishes, Mara

Posted 1 year ago

“Superb service all round received delivery promptly and the lampshades are lovely quality absolutely delighted Thank you”

Helpful Report

Posted 1 year ago

Hi there, We are delighted to hear that you find our lampshades to be of lovely quality and that you received prompt delivery. To hear this brings immense joy to our ears and we are lucky to have you as a loyal customer! Thank you again for taking the time to share your positive experience with us. We look forward to serving you with superb service and delightful products in the future! Best wishes, Mara

Posted 1 year ago

“Such good customers service”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you so much for leaving such wonderful feedback, this is what keeps us motivated and drives us to provide the best service possible. We are thrilled to have you as a happy customer and we look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“Absolutely Beautiful Lamp, amazing quality of both the stand and shade. Well worth the money I’m so happy with it 😊”

Helpful Report

Posted 1 year ago

Hi Rebecca, We are thrilled to hear that you found our lamp absolutely beautiful and loved the amazing quality of both the stand and shade. It's fantastic to know that it was well worth the money and has left you feeling so happy with your purchase. Your support means the world to us, and we hope that Pooky continues to brighten up your space with its timeless beauty and exceptional craftsmanship. If you ever need any assistance or have more feedback to share, please don't hesitate to reach out. Thank you so much! Best wishes, Mara

Posted 1 year ago

“Access to the web page was very easy, the search tool efficient and the selection of products is again very good. Ordering goods hassle-free!!! I was informed via email of every step my order was taking. Hence a top-mark!”

Helpful Report

Posted 1 year ago

Dear Carlos, It's amazing to hear that your experience with our website was easy and efficient. We take pride in offering an extensive selection of products and ensuring a hassle-free ordering process for our valued customers like you. We could not be more overjoyed to know that you were kept informed about every step of your order through email updates. At Pooky, we strive to provide top-notch service, and it's feedback like yours that encourages us to continue delivering excellent customer experiences. Thank you! Best wishes, Mara

Posted 1 year ago

“I recently bought 2 x flex aged brass reading lights .. absolutely gorgeous ! The finish is exquisite… look really expensive. Really well made. My electrician hasn’t mounted them yet. I’m renovating my house .. so all my switches & sockets & wall lights are going to be Pooky. Their customer service is excellent.”

Helpful Report

Posted 1 year ago

Hi Karen, We are thrilled to hear that you recently purchased our 2 x flex-aged brass reading lights and found them absolutely gorgeous. We take great pride in the exquisite finish and craftsmanship of our products, and we are overjoyed that they exceeded your expectations. We are delighted to hear that you plan to make Pooky a part of your house renovation, with all your switches, sockets, and wall lights coming from us. We assure you that our products will continue to meet your high standards. Furthermore, we are pleased to hear that you had a positive experience with our customer service. Providing excellent customer service is a top priority for us, and we aim to ensure your satisfaction every step of the way. Thank you, we look forward to being a part of your home renovation journey! Best wishes, Mara

Posted 1 year ago

“Fast delivery and great quality item. Can’t wait to get them fitted now.”

Helpful Report

Posted 1 year ago

Hi Irene, We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. We're delighted that you're happy with the fast delivery and great quality of our items. We understand the excitement of getting them fitted and we hope they meet your expectations and bring joy to your space. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Excellent service, lovley lights, quick delivery, would definitely use again.”

Helpful Report

Posted 1 year ago

Hi Toni, Your feedback is greatly appreciated. We are thrilled to hear that you found our service excellent, and that you love our lights. We take pride in providing quick delivery and it is fantastic to know that our efforts have not gone unnoticed. Your satisfaction is our top priority, and we are delighted to hear that we have met your expectations. We look forward to serving you again in the future and providing you with the same excellent service. Thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Great selection of high quality products, packed with care and delivered promptly. Highly recommended!”

Helpful Report

Posted 1 year ago

Hi Damian, We appreciate your feedback and are thrilled to hear that you had a positive experience with our products. We take pride in offering a great selection of high-quality items that are packed with utmost care and delivered promptly to our valued customers. Your recommendation means the world to us! Thank you for choosing Pooky. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Ordered 5 different lamps, which arrived within a few days. The brass metal pendants are beautiful and in a very nice high quality finish. Will definitely order w pooky again. Great, also when you call w quieries, that the phone gets answered quickly even on a Saturday.”

Helpful Report

Posted 1 year ago

Hi there, We really appreciate your kind feedback. We are thrilled to hear that you recently ordered five different lamps from us and that they arrived promptly within a few days. It's wonderful to know that you find our brass metal pendants beautiful, with a high-quality finish. We are delighted to learn that you had a positive experience with our customer service team and that your queries were answered quickly, even on a Saturday. Thank you again for your glowing endorsement of Pooky. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“Lovely lighting - I have a floor lamp and”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your amazing 5-star rating of Pooky! We are delighted to hear that you are enjoying our lovely lighting. It's great to know that our floor lamp has added a special touch to your space. We truly appreciate your support and we look forward to continue providing you with exceptional lighting options in the future. Thank you again! Best wishes, Mara

Posted 1 year ago

“Very happy with my two recent purchases of a lamp and shade, plus another larger shade to match. Pooky were very good at communicating when the order was being processed, despatched and delivered. Absolutely delighted with the products, which are excellent quality and design. I would definitely recommend this company to others.”

Helpful Report

Posted 1 year ago

Hi Helen, We truly appreciate your support and recommendation. We're thrilled to hear that you are very happy with your recent purchases of a lamp and shade, as well as another larger shade to match. We always strive to keep our customers well-informed about the order process, and we're glad to know that our communication met your expectations. It means a lot to us to have loyal customers like yourself who value the quality and design of our products. Your satisfaction is our top priority, and we're absolutely delighted that you are pleased with your Pooky items. Thank you for your kind words Best wishes, Mara

Posted 1 year ago

“It's the one I was looking for a long time. Its bright colours/design and the high quality finish couldn't be beat to other lamp stand. I love it!”

Helpful Report

Posted 1 year ago

Hi Minju, We really appreciate your feedback and are thrilled to hear that Pooky is the lamp you've been searching for. We take immense pride in its vibrant colors, outstanding design, and top-notch quality finish. Your appreciation means the world to us, and we're delighted that Pooky stands out among other lamp stands. We're overjoyed that you love it! Thank you for your kind words and for choosing Pooky. We hope it continues to brighten up your space and brings you joy for a long time to come. If you have any further comments or inquiries, please don't hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“Absolutely love the lamp I have just bought. It's just gorgeous and looks well made. Ordering and delivery were super quick and efficient. Will certainly be ordering again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much, Kim, for your fantastic 5-star review of Pooky! We truly appreciate your kind words. We're thrilled to hear that you absolutely love the lamp you purchased and find it gorgeous and well made. It's wonderful to know that our ordering and delivery process were super quick and efficient for you. We can't wait to serve you again in the future. Thank you for your support, and happy shopping! Best wishes, Mara

Posted 1 year ago

“Gorgeous lights. They are very well made and look so luxurious and expensive. I can’t wait to see them lit up. We will be back for more.”

Helpful Report

Posted 1 year ago

Hi Rebecca, We are thrilled to hear that you find our lights to be gorgeous and well-made, exuding a luxurious and expensive feel. We couldn't be happier knowing that you are eager to see them lit up. Your kind words are truly appreciated, and we are honored to have you as a valued customer. We can't wait to welcome you back for more delightful lighting experiences! Best wishes, Mara

Posted 1 year ago

“Amazing and easily navigated website, beautiful quality shades at fair prices, first class service and quick delivery…..I am thrilled with my 3rd order from Pooky, and also that my daughters introduced me to your website. My new lampshades have uplifted and transformed the rooms.”

Helpful Report

Posted 1 year ago

Hi there, We are absolutely delighted to have you as a loyal customer, and we're even more delighted to learn that your daughters introduced you to our website. It warms our hearts to know that our products have uplifted and transformed the rooms in your home. Thank you for your continuous support. We look forward to serving you and your family for many more orders to come! Best wishes, Mara

Posted 1 year ago

“So happy with the Ernest rechargable lamp with egg and spoon lampshade that Im about to order another before they are out of stock again - no wonder!”

Helpful Report

Posted 1 year ago

Hi Maria, We are delighted to hear that you are enjoying the Ernest rechargeable lamp with the unique egg and spoon lampshade. That's such a stylish choice! You've made an excellent decision. We understand your enthusiasm, and we're equally captivated by its charm. In fact, we couldn't agree more with your sentiment that it's a must-have item! Thank you for choosing Pooky. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews