Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order went smoothly, item was received when promised. I haven’t actually set the lamp up yet but it was packaged securely and everything looks intact.”

Helpful Report

Posted 1 year ago

Hi Sheila, We are thrilled that the order went smoothly and that the lamp arrived as promised. Our team takes great care in ensuring that each item is securely packaged to protect it during transit. It's wonderful to hear that everything looks intact upon arrival. Thank you for your kind words and for choosing Pooky. We hope you enjoy setting up your new lamp and that it adds a touch of beauty to your space. If you have any questions or need further assistance, please don't hesitate to reach out to us. Best wishes, Mara

Posted 1 year ago

“Love my new lamp. Super quality, wide range of choice. Received very quickly.”

Helpful Report

Posted 1 year ago

Hi Karen, We are thrilled to hear that you love your new lamp and that it has exceeded your expectations in terms of quality. Our team at Pooky is dedicated to offering a wide range of choices to cater to different styles and preferences, so it's fantastic to know that you found the selection to be satisfactory. We also appreciate your feedback regarding the prompt delivery. We strive to ensure a speedy and efficient service for all our customers, and it's rewarding to hear that your experience was just that. Thank you for your kind words and for choosing Pooky. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Best wishes, Mara

Posted 1 year ago

“Always good, have bought many lighting products from Pooky.”

Helpful Report

Posted 1 year ago

Hi Hannah, We are delighted to hear that you have always had a good experience with us and have purchased many lighting products from our store. We truly appreciate your loyal support as a valued customer. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We are here to help and strive to continue providing you with top-notch products and service. Thank you for your kind words and for being a loyal customer of Pooky. We look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“We have yet to fit them but so far so very good. Great next-day delivery (free) and the items look splendid.”

Helpful Report

Posted 1 year ago

Hi Nicholas, We are thrilled to hear that you are pleased with your purchase. It's great to know that our next-day delivery service was convenient for you, and we're glad you found the items to be splendid. We hope that they will exceed your expectations once they are fitted. Thank you. Best wishes, Mara

Posted 1 year ago

“Excellent choice of products”

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Posted 1 year ago

Hi Hazel, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your kind words and support. At Pooky, we take pride in curating an excellent choice of products to cater to the unique tastes and preferences of our valued customers like yourself. Your satisfaction is our utmost priority, and it is rewarding to know that we have met your expectations. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“I always seem to find what I’m Looking for Although I don’t always know what it is I am Looking for !”

Helpful Report

Posted 1 year ago

Hi Maxine, We really appreciate your feedback and are delighted to hear that you always seem to find what you're looking for, even if you're not entirely sure what it is! It's customers like you who make us love what we do. We are thrilled to have you as a loyal customer and we look forward to continuing to provide you with top-notch products and excellent service. Thanks for your support, and please don't hesitate to reach out if there's anything we can assist you with. Have a fantastic day! Best wishes, Mara

Posted 1 year ago

“Our new cordless lamp is even more lovely than on the website picture. Delivery was very fast and the packaging absolutely delightful.”

Helpful Report

Posted 1 year ago

Hi Tessa, We couldn't be happier knowing that you are enjoying our new cordless lamp. It's great to hear that it exceeded your expectations and that you found it even more lovely than the picture on our website. We also appreciate your compliments about our speedy delivery and delightful packaging. We strive to provide a seamless shopping experience from start to finish, and your positive feedback affirms that we're on the right track. Thank you for taking the time to share your experience with us. We hope to continue delighting you with more beautiful products in the future! Best wishes, Mara

Posted 1 year ago

“Ordered 2 shades from Pooky Arrived very quickly and they didn’t disappoint when I opened the box. Fabulous shades, very well made. Had lots of compliments”

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Posted 1 year ago

Hi Diane, Thank you so much for your 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that your order arrived quickly and that you were not disappointed when you opened the box. We're delighted that our fabulous and well-made shades have garnered you many compliments. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Excellent easy to use website and efficient delivery. Thank you!”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you so much for your incredible feedback! We sincerely appreciate your kind words and are thrilled to hear that our website was excellent and easy to use for you. Our team works tirelessly to ensure a seamless and efficient delivery experience, so it's delightful to know that it met your expectations. Your satisfaction means everything to us, and we couldn't be happier that you had such a positive experience with Pooky. If there's anything else we can assist you with or any other feedback you'd like to share, please don't hesitate to reach out. We're here to make your experience exceptional every step of the way. Once again, thank you for choosing Pooky, and we look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“I love my new Pooky lamp which fits perfectly in my newly decorated dining room. There was a wide choice available and the website is easy to navigate to find exactly what you're looking for. Quality is excellent and feels like value for money. Also arrived super quickly and carefully packaged. Would highly recommend Pooky and this lamp.”

Helpful Report

Posted 1 year ago

Hi Diane, We are thrilled to hear that you love your new Pooky lamp and that it fits perfectly in your newly decorated dining room. It's fantastic to know that you found our website easy to navigate and that you were able to find exactly what you were looking for among our wide range of choices. We are also delighted that you are satisfied with the quality of the lamp and feel that it offers great value for money. Additionally, we would like to express our gratitude for your kind words about our quick delivery and careful packaging. We strive to provide a seamless and enjoyable shopping experience for our customers, so your feedback means a lot to us. Thank you! Best wishes, Mara

Posted 1 year ago

“Great product and really great service.”

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Posted 1 year ago

Dear Sam, We greatly appreciate your feedback and support. We're thrilled to hear that you found our product and service great. Providing top-notch service is always our priority, and we're glad we were able to meet your expectations. As one of our loyal customers, your satisfaction means everything to us. We can't thank you enough for your continued support. If there's ever anything we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“Products, service and overall experience of point is 10/10. There is no point ordering from elsewhere!!”

Helpful Report

Posted 1 year ago

Hi Keri, Thank you so much for your incredible 5-star rating of our beloved Pooky! We are thrilled to hear that you had an amazing experience with our products, service, and overall experience. Your kind words truly mean the world to us! As you mentioned, our goal is to always provide exceptional products, excellent service, and a seamless overall experience. So, receiving your feedback and knowing that we hit the mark with you makes us immensely proud. We couldn't be happier to have served you. We are honored to be your go-to choice, Thank you again! Best wishes, Mara

Posted 1 year ago

“Pooky has provided us with great quality & reasonably priced lighting products, that all our clients love. The variety of designs work well in any environment.”

Helpful Report

Posted 1 year ago

Hi Sophie, At Pooky, we take great pride in providing high-quality and reasonably priced lighting products that are loved by all our clients. The wide variety of designs ensures that they can effortlessly complement any environment. We are grateful to have you as a loyal customer, and we look forward to continuing to serve you in the future. Thank you for your kind review! Best wishes, Mara

Posted 1 year ago

“Fabulous lighting and service and delivery speedy and professional.”

Helpful Report

Posted 1 year ago

Hi Amanda, It's our top priority to ensure fabulous lighting and provide speedy and professional service and delivery. Thank you for your wonderful feedback and for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Prompt delivery. Customer service personnel very helpful. Wide range of Shade shapes, sizes and materials available to choose from. Appreciate free returns policy”

Helpful Report

Posted 1 year ago

Hi Peter, Our team takes pride in prompt delivery and providing exceptional customer service, so it's wonderful to know that you found our personnel very helpful. We also understand the importance of having a variety of shade shapes, sizes, and materials to choose from. It's terrific that you appreciate the wide range we offer. We aim to make sure every customer finds the perfect fit for their needs and style. Thank you! Best wishes, Mara

Posted 1 year ago

“Beautiful lampshade, quickly delivered, easy to fit. What more could I ask for?!”

Helpful Report

Posted 1 year ago

Hi Rebecca, We're thrilled to hear that you find our lampshade beautiful and that it was delivered to you quickly. We also love to hear that fitting it was easy for you. Your satisfaction is our top priority! We're truly grateful for your support, Rebecca. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your positive review! Best wishes, Mara

Posted 1 year ago

“Haven't got the lights wired up yet but they look great, lovely quality and great design. Looked elsewhere but came back to Pooky 😁”

Helpful Report

Posted 1 year ago

Hi Emma, We take immense pride in the quality and design of our products, so it's wonderful to know that you find them lovely. Your loyalty means the world to us, and we're grateful that you chose to come back to Pooky after exploring other options. We strive to provide exceptional lighting solutions, and your satisfaction is our ultimate goal. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for your support, and we look forward to serving you for years to come! Best wishes, Mara

Posted 1 year ago

“Excellent service, quick delivery, beautiful lamps”

Helpful Report

Posted 1 year ago

Hi Anna, We take pride in providing excellent service and ensuring quick delivery of our beautiful lamps. Your satisfaction means the world to us, and we look forward to serving you again in the future. Thank you for taking the time to leave such a wonderful review Best wishes, Mara

Posted 1 year ago

“I cannot tell you the joy that Pooky lights bring me! They are amazing quality and I always receive compliments!”

Helpful Report

Posted 1 year ago

Hi Kellie, We truly appreciate your kind words and cannot express enough how joyful it makes us to hear about your experience with our lights. "I cannot tell you the joy that Pooky lights bring me! They are amazing quality and I always receive compliments!" This brought a huge smile to our faces. We're thrilled to hear that our lights have left such a positive impression and brought you so much happiness! Thank you once for your high rating and for being our valued customer! Best wishes, Mara

Posted 1 year ago

“Love Pooky's selection in general. And so far I've had a seamless experience with ordering. Deliveries are swift and customer service is great. Please open a showroom in central london :)”

Helpful Report

Posted 1 year ago

Dear Sesh, We are delighted to hear that you love our selection and that your experience with ordering has been seamless. Swift deliveries and great customer service are what we strive for, so it's wonderful to know that we've met your expectations. Your kind words mean a lot to our team. We take your suggestion seriously and we'll definitely consider opening a showroom in central London. Thank you for sharing your feedback! Should you have any further questions or need assistance, please don't hesitate to reach out. It's always a pleasure serving you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews