Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best company ever”

Helpful Report

Posted 2 years ago

Hi Hayley, We take great pride in delivering exceptional customer service, and it's customers like you that make our job so rewarding. We are grateful for your loyalty and support; it means a lot to us to have you as part of our valued customer base. Best wishes, Mara

Posted 2 years ago

“Fantastic selection of lighting with a great customer service, I'll be back again!”

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Posted 2 years ago

Hi Sinead, Thanks for letting us know that you are pleased with your Pooky experience - we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“It's all excellent service. I had a problem and your team were very helpful”

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Posted 2 years ago

Hi Janice, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Great lighting and aesthetic! Service and packaging was efficient and friendly. Only thing I would say is could be made a little clearer on the website that some items are just the shades and don’t come with the cord.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to let us know your feedback. We sincerely apologise if there was any confusion regarding the product descriptions on our website. We understand the importance of clarity, and we will take your feedback into consideration to improve the information provided about our items. Best wishes, Mara

Posted 2 years ago

“Pooky offers a fantastic lighting range to suit all tastes. The photos and descriptions are accurate. The website is easy to use and once the order has been placed despatch is very rapid. The packing is excellent and everything I have ordered has arrived quickly and in perfect condition.”

Helpful Report

Posted 2 years ago

HiClaire, Thank you so much for your outstanding 5-star review! We are thrilled to hear that you find our lighting range fantastic and that the accurate photos and descriptions meet your expectations. Our team takes great pride in providing a user-friendly website, so it brings us immense joy to know that you find it easy to navigate. We understand the importance of speedy delivery, and we're glad that your orders have been dispatched rapidly and arrived in perfect condition, thanks to our excellent packaging. Best wishes, Mara

Posted 2 years ago

“This is my 3rd purchase from Pooky.All my shades are true to colour from online pictures .Beautiful quality too.if I could give 5 stars I would”

Helpful Report

Posted 2 years ago

Hi Norma, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Great products, always delivered quickly and well packaged. I am a devotee”

Helpful Report

Posted 2 years ago

Hi Kim, It's wonderful to hear that you find our products great and that they are consistently delivered quickly and well packaged. We take pride in ensuring the highest quality and efficient delivery service for our valued customers like you. We are thrilled to have a devoted customer like yourself. Your loyalty means the world to us, and we sincerely thank you for choosing Pooky. Best wishes, Mara

Posted 2 years ago

“Great lamp - looks lovely with my pooky lampshade too! Larger then expected but still looks perfect.”

Helpful Report

Posted 2 years ago

Hi Anne, We are delighted to hear that you are enjoying your lamp and that it looks lovely with your Pooky lampshade. We greatly appreciate your feedback and are delighted that the lamp was able to exceed your expectations in both size and appearance. If you ever need further assistance or have any other questions, please don't hesitate to reach out. We hope that your Pooky lamp continues to bring a touch of perfection to your space. Thank you once again for your positive review! Best wishes, Mara

Posted 2 years ago

“I love Pooky, have had several orders witht hem and always very pleased with the quality. I especially like the Antique Brass look.”

Helpful Report

Posted 2 years ago

Hi Nicola, We couldn't agree more about the Antique Brass look - it adds a touch of elegance and charm to any space. Thank you for appreciating our attention to detail and design. We're here to make your lighting experience as exceptional as possible. Best wishes, Mara

Posted 2 years ago

“Received my light in perfect condition. It looked as the photo, but I had to double check the measurements as the picture made it look bigger. I also ordered the ceiling rose which did come with different connectors, so that wasn't quite so straightforward but manageable with adapters. Overall the quality is good, not outstanding considering I've paid over £80 for a small lamp sized glass shade and ceiling rose. But delivery time was good and it was packed well.”

Helpful Report

Posted 2 years ago

Hi Karen, We greatly appreciate your feedback and are thrilled to hear that you received your light in perfect condition. We understand that the measurements might have been a bit deceiving in the picture, but we hope that it still meets your expectations- we apologise for any inconvenience caused by the different connectors with the ceiling rose, but we're glad to hear that it was manageable with adapters. We always strive to improve our products and appreciate your understanding. While we understand your point about the price in relation to the quality, we assure you that we use high-quality materials to ensure the longevity of our products. Your satisfaction is important to us, and we value your feedback in helping us continuously improve. Thank you once again for your support of Pooky. Best wishes, Mara

Posted 2 years ago

“Love the lamps and lampshades. If you want to cheer yourself up buy something from Pooky”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Lovely designs and great customer service. It was delivered within days and I’m very happy with how it looks! I have purchased multiple lamp shades and have never regretted it !”

Helpful Report

Posted 2 years ago

Hi Phoebe, It brings us immense joy to know that you are satisfied with our lovely designs and great customer service. We are delighted that your order was delivered promptly and that you are thrilled with how it looks! Your satisfaction is our top priority, and we are committed to providing the best experience possible. Thank you! Best wishes, Mara

Posted 2 years ago

“Swift delivery and lovely products, as described!”

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Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Very happy with my shade It looks just right on my lamp It’s exactly what I wantef”

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Posted 2 years ago

Hi Heather, It's wonderful to hear that it looks just right on your lamp and is exactly what you wanted. Your satisfaction means the world to us! Thank you for choosing Pooky and taking the time to share your feedback! Best wishes, Mara

Posted 2 years ago

“Love love love my pooky lampshade! Great service, quick delivery, great product.”

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Posted 2 years ago

Hi Anna, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Love my rechargeable lamp. Delivery great and product great.”

Helpful Report

Posted 2 years ago

Hi Mel, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“Wonderful shades, both quality, design and variety.., superb customer service at the gallery with easy and efficient website, made even better with prompt delivery. Highly recommended Michael Gilt and Gesso”

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Posted 2 years ago

Hi Michael, It's also wonderful to know that our customer service at the gallery, combined with our easy and efficient website, contributed to your overall satisfaction. We take great pride in providing superb customer service, and knowing that it has enhanced your experience with Pooky truly warms our hearts. Additionally, we understand the importance of prompt delivery, and we are happy that we could meet your expectations in that regard. Best wishes, Mara

Posted 2 years ago

“Once again beautiful lampshades. Excellent service too.”

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Posted 2 years ago

Hi Pauline, We are delighted to hear that you love our lampshades and that you found our service to be excellent. Delivering exceptional service to our valued customers like you is always our top priority. Thank you so much! Best wishes, Mara

Posted 2 years ago

“Pooky are super efficient at keeping me posted when I can expect delivery. Their products are second to none. The Lampbase and shade I bought recently are absolutely beautiful”

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Posted 2 years ago

Hi Margaret, Thank you so much for taking the time to give Pooky a glowing five-star rating! Your kind words truly warm our hearts. We are delighted to hear that you find Pooky super efficient in keeping you updated about your delivery and that you are pleased with the quality of our products. We couldn't agree more, our Lampbase and shade are indeed absolutely beautiful! It brings us immense joy to know that they have added a touch of elegance to your space. Thank you once again for your outstanding feedback, Margaret! We look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Excellent service from Pooky. My Moonshine floor lamp in burnt wood, silk ikat shade and bulbs arrived within 2 days of ordering. All securely packaged. Easy to assemble and looks lovely.”

Pooky 5 star review on 7th February 2024

Helpful Report

Posted 2 years ago

Thank you so much, Dawn! We're delighted that your Moonshine floor lamp in burnt wood, silk ikat shade and bulbs arrived promptly, securely packaged, and that it was easy to assemble. Your kind words have made our day, and we're so happy to know that it looks lovely in your home. Thank you again! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews