Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service in ordering and delivery of my pumpkin light fitting. Looking forward to installing I. Our newly decorated cloakroom”

Helpful Report

Posted 1 year ago

Hi there Elizabeth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Love Pooky lampshades! This is the third shade I have bought now - beautiful prints, gorgeous quality and speedy delivery. Thank you”

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Posted 1 year ago

Hi Emily, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Beautiful quality lamp shades, I love them so much, this is my fourth purchase. Delivery very quick, lovely service. Thank you Pooky”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“Quality item received and delivery was unbelievably quick!”

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Posted 1 year ago

Hi there Tasmin, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Beautiful high-quality products. Great range and patterns. You can’t beat it!”

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Posted 1 year ago

Hi there Natasha, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Good service and quick delivery.”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Very quick delivery and light fitting is fab”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Bought five picture lights, and really pleased with them. Very elegant and unobtrusive - and very good value!”

Helpful Report

Posted 1 year ago

H there Martin, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Pleased with the lampshades and with the service from Pooky.”

Helpful Report

Posted 1 year ago

Hi there Joy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Absolutely beautiful lamp shades. So delighted with them 🥰🥰🥰”

Helpful Report

Posted 1 year ago

Hi there Jo, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“The website allowing different lampshades to be shown with bases was invaluable and I ended up choosing a completely different shade to the one I had originally envisaged ( I live in the country so a visit to the shop wasn't practical). Delivery was prompt, the lamp is perfect and has greatly improved the room.”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Em

Posted 1 year ago

“We love our new floor lamp, it is well made, beautifully designed and looks super in our living room. The lampshade is wonderful too! Thanks Pooky.”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“I purchased a rechargeable table lamp and I am very pleased with the product & service received. The ordering & delivery process were easy & efficient.”

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Posted 1 year ago

Hi Catherine, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Good delivery process. Lovely quality lampshade”

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Posted 1 year ago

Hi there Tom, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“I'm a regular buyer of Pooky products. The quality is sublime at a reasonable price but the products look expensive. The designs are different to anything I can find anywhere else and great customer service.”

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Posted 1 year ago

Hi Georgina, Thanks for letting us know that you are pleased with your Pooky purchase and the service we provided - we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“I bought two ceiling lamps. They are both perfect. Decent price and rapid delivery.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Light delivered efficiently but, on opening the package, no light bulb was included. (The opposite of what the website said) Assembly instructions are atrocious. Dull grey photocopied illustrations with no written accompaniment. Really poor, particularly as light assembly is tricky because the flex, which has to be pulled through, is very tight in the down tube. The STILT reading light DID NOT WORK. Replacement sent out immediately and, thankfully, it works well. No return label included in box. No accompanying delivery note either (although invoice delivered via email) On a very positive note however, the staff we spoke to on the telephone were first class, friendly and very efficient.”

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Posted 1 year ago

“Amazing products, brilliant customer services. All at affordable prices. Pooky you are the best!”

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Posted 1 year ago

Hi there Pippa, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“What beautiful lampshades I now own! I love Pooky lights, and my latest Liberty pattern shades look perfect on my nightstands. A lovely mix of traditional and chic! Perfect packaging and arrived swiftly too.”

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Posted 1 year ago

Hi there Amelia, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Great choice of lamps and shades. Website easy to use and the products were delivered promptly and well packaged for protection. Have already recommended the website and our lamp has had lots of compliments from friends and family.”

Pooky 5 star review on 16th January 2024

Helpful Report

Posted 1 year ago

Hi there Helen, Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. Best wishes, Em

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews